thewatermachine.com Recensioni 

The Water Machine does not work, the owner did the testing not a 3rd party, test strips prove that is does not do what they claim. Owner also will not back his own item, this is why he says all sales are final because he knows that people will be unhappy. Do not waste your money, buy better anywhere else.

owner doesnt disclose that the system has a problem dealing with water softeners, then turns around and tell me that all sales are final and if i want to use it, i have to buy yet a 2nd water machine with different filters, filter water thru that and then re-filter that water thru the standard watermachine..
no mention of this on the site yet in the instructions it states filters cant do salt water.
when contacted about this the response was " no returns" but you can donate it or venmo another 300 to (some guy) and get a 2nd water machine.
condescending and rude.

I purchased a water machine after a very long time of saving and waiting. I was very excited for this product. When I received it, the stand came broken, and the platform was incredibly wobbly to which I reached out to customer service to inform them. The only assistance they provided was to tell me to “glue down the broken knobs and sand down the platform myself because it was free.”I have never dealt with such horrible customer service from David Trujillo (david @ thewatermachine.com). I will not be recommending this product to anyone I know, nor would be giving this company any more of my money. Do not let them treat you as they have treated me.

I purchased a water machine after a very long time of saving and waiting. I was very excited for this product. When I received it, the stand came broken, and the platform was incredibly wobbly to which I reached out to customer service to inform them. The only assistance they provided was to tell me to “glue down the broken knobs and sand down the platform myself because it was free.”I have never dealt with such horrible customer service from David Trujillo (david @ thewatermachine.com). I will not be recommending this product to anyone I know, nor would be giving this company any more of my money. Do not let them treat you as they have treated me.

EDIT:
David Trujillo emailed me back and treated my safety. I cannot attach a photo but below is a copy and paste of the email I received .

Julie, leave a bad review, and get BANNED for ever ordering from my company again, including replacement filters.
Jan 10
You have been waiting a long time to get and finally did, which tells me you don't have a lot of money, should I interview your neighbors and ask them why that is so?
l am a small business. I am humble, and know where you are coming from, but be very, very careful when you threaten someone's livelihood, as they will be likely to after you with retaliation.
If you offered to send me $16 via venmo to Hawaiidavid I will send you a replacement stand.
You got someone for free. You don't like it? Throw it out of fix it. Seriously now.
David Trujillo

I had my Water Machine less that a year and the bottom cracked from temp. change. I washed in warm water and rinsed in hot water and that is when I herd a" tink" sound and a 6" crack opened up on the bottom it stands to reason that the glass in not tempered. I contacted the distributor and he would not stand by the product, wanted $65t shipping. Buyer beware!

I ordered the water machine and then cancelled my order within 6 hours from a Friday to Saturday.

I had found conflicting reviews and frankly better quality products.

I simply asked to cancel. I was met with a response that chastised me for cancelling event though the item couldn’t have possibly left the spare bedroom they are stored in.

I wrote back to the aweful response i was met with and then received this;

You said: “simply giving the customer what they asked for would have been great”
My response: we live in the day and age of ordering online and getting the order the next day, or the same day, or even within hours! So when a customer orders a water machine from me, I act fast.

If I was too slow, I would get complaints….. .so processing your order and “giving you what you asked for” is exactly what I did! Processing your order quickly.

Now, you want to reverse things… which is not easy, and requires actions on my part and my warehouse staff, since your order was already processed and sent to my warehouse – so I wanted to ask you “why” …… “why” did you change your mind? You made the right choice to get something to give you peace of mind your drinking water is safe from microplastics, forever chemicals (PFAS) and hundreds of other contaminants. I asked to find out “why” wouldn’t you want that? Which you didn’t answer my question.

Yup, this is customer service.

All sales are final, but I just refunded your card minus the 15% restocking fee. You can’t fill your car with gas, and then say, sorry, I didn’t mean to fill the tank, I want a refund. You are an adult, you made a decision, and people acted on that.

This is about as unprofessional as you can be.

I guess I’ll be happy losing 50 dollars to never deal with someone who treats people like this.

Best of luck water machine.

This following is my personal experience. After setting it up and running a tank and dumping it per instructions, on the second run I tested it with an FDA Approved water tester, it still tested positive for fluoride , so I asked for a return, and the seller/ owner basically told me to go f. K myself, and my FDA water tester was not good enough to test their filters water,sent me threatening emails, which made me file a police report, BBB claim, and a claim with my creditor. In my experience I would NEVER recommend this product as it does not do what is advertised. It says it filters hundreds of contaminates, and mentions fluoride specifically, but did not, so who knows what else it is not filtering. Save your hard earned money and DO NOT BUY THIS SYSTEM.

I had thewatermachine for nearly a year and then one day the bottom chamber cracked and started leaking… tbh its very thin glass… david insisted i paid 300$ to get a new one sent to UK… no chance will i be paying for something thats clearly a manufacturing problem.. the glass has an air bubble in the site its leaking from…, 0 WARRANTY! I WAS ONCE A HAPPY CUSTOMER!! BUYER BEWARE 0000 WARRANTY!!!!!!!