I had a beautiful cot that was a non standard size. The care and attention paid to my multiple queries regarding size and safety were all quickly and efficiently answered by Jessica. My order arrived... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Great! We don’t have much space so needed a space saver cot. The only issue is I could not find a mattress protector that would fit. I ordered 2 made to measure mattress protectors and they were high... Leggi di più
It’s been more than 10 business days since i submitted the order, and it hasn’t been fulfilled yet. The company claims it has faced delays over the year end period and that they are treating the orde... Leggi di più
L'azienda ha risposto
Easy ordering, even with bespoke sizes. Various options for every purse. Fast manufacture and delivery. Online chat available to assist if required, pretty much 24/7. Communication excellent. Only... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Makers of premium quality, cot mattresses & 100% organic baby sleep essentials. Our sumptuous & well-supported mattresses have been expertly designed to ensure that your "Tiny Sleepers, Make Big Dreamers!" Made in England.
Informazioni di contatto
Regno Unito
- thetinybedcompany.com
4,5
Eccellente
173 recensioni
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customised travel cot mattress and sheet
The mattress and sheet were both well made and the cotton used for the sheet is a lovely thick soft quality. There was a delay, for some reason, in the despatch of the mattress but the customer service personnel were responsive and helpful.
25 luglio 2023
Risposta di The Tiny Bed Company
Hello Teresa,
Thank you for taking the time to leave your feedback! We're pleased to hear that you found both the mattress and sheet to be well-made, and that you appreciated the thickness and soft quality of the organic jersey cotton used on our sheets.
We apologise for the delay in the dispatch of the mattress and any inconvenience it may have caused. We're glad to hear that our customer service team was able to assist you promptly and effectively.
We strive to provide the best possible service to our customers, and your feedback helps us improve. If there's anything else we can assist you with or if you have any further questions, please don't hesitate to reach out.
Thank you once again for choosing us. We appreciate your support.
Kind regards
Amy B
Quality experience
Speedy, helpful service. Happy to make a return due to errors in the mattress selection at our end. Would definitely recommend. Great service.
25 giugno 2023
Risposta di The Tiny Bed Company
Thank you for taking the time to review your experience with us.
Perfect in every way
Perfect in every way: I needed a non standard size mattress for a continental cot. I sent a template and some photos. The mattress arrived promptly, well packed. It looks great and of very good quality.
26 giugno 2023
Risposta di The Tiny Bed Company
Thank you for taking the time to review your experience with us. We are delighted to hear that you are pleased with the quality of your product.
Perfect fit
Easy to use website, prompt delivery and lovely mattress that fits perfectly.
20 giugno 2023
Risposta di The Tiny Bed Company
Thank you for your valued feedback.
Thanks Amy - Mattress arrived on time
We put our order in last minute but needed it before going away. I contacted customer services and Amy came back to me explaining it would be very tight getting the mattress to us on time. She was great though and marked the order as urgent and had it sent to us on a same day delivery. She has made our holiday so much easier as we were able to take the smaller travel cot in our motorhome. Thanks Amy.
20 giugno 2023
Risposta di The Tiny Bed Company
Hi Darren,
Thank you for sharing your experience with us! We're thrilled to hear that Amy from our customer experience team was able to assist you efficiently and ensure that your order was delivered on time, despite the last-minute request.
We understand the importance of timely delivery, especially when it comes to essential items like a mattress for your travel cot. We're delighted that Amy was able to make your holiday preparations smoother and that you were able to enjoy your time away with ease.
We'll make sure to pass along your kind words to Amy. If you ever need anything else or have any questions in the future, please don't hesitate to reach out. We're here to help.
Thank you once again for choosing The Tiny Bed Company. We appreciate your support.
Best regards,
Jessica King
Totally reccommend
Purchased a custom made mattress and additional organic fitted sheet for a vintage french bassinet which was proving tricky to buy a premade mattress for. We decided on the organic coconut and wool mattress which we found to be very reasonably priced. After submitting the measurments customer services were in contact to ensure the sizing and were pleasent to deal with. The turn around time was as expected and the overall experience from finding the company to receiving the final product was excellent. Totally reccommend!
20 giugno 2023
Risposta di The Tiny Bed Company
Thank you for taking the time to review your experience with us. We are so pleased that you were happy with our service. We are delighted to have you as a customer and we hope that you enjoy your order for years to come.
Great service and communication
Great service and communication. Excellent quality mattress and sheet for a really good price
18 giugno 2023
Risposta di The Tiny Bed Company
Thank you for your valued feedback.
Excellent customer service
Excellent customer service. The mattress we ordered was stolen because Evri left it in plain sight outside our front door, but the response from the Tiny Bed Company was brilliant. They responded quickly to our query and arranged a new mattress to be made and sent out via express delivery. Their communication has been great at every point in the process and we are very happy with the product too.
23 maggio 2023
Risposta di The Tiny Bed Company
Hi Alice,
Thank you for your glowing review! While we're deeply sorry to hear about the unfortunate incident with the stolen mattress, we're grateful for your understanding and patience throughout the process.
At The Tiny Bed Company, we take pride in providing excellent customer service, and we're glad to hear that our response to the situation was able to meet your expectations and were able to replace your order within a very fast turnaround.
We're thrilled that you found our communication to be great and that you're happy with the product. Ensuring a smooth and positive experience for our customers is our top priority.
Thank you once again for choosing The Tiny Bed Company. Your support means a lot to us.
Great quality
Great quality, speed of production and delivery! Also swift customer service - they responded to questions I had within an hour
24 maggio 2023
Risposta di The Tiny Bed Company
Thank you for your valued feedback.
Company very quick to respond to…
Company very quick to respond to enquiries. Made and supplied an excellent mattress to fit a non-standard sized cot. Mattress fitted perfectly, looks comfortable and supplied within a week. Great service.
22 maggio 2023
Risposta di The Tiny Bed Company
Thank you for your valued feedback.
mattress for a Maxi Cosi Alba
I ordered a mattress for a Maxi Cosi Alba as the one supplied was paper thin and my baby wouldn’t sleep in it. The team contacted me straight away and even called when I didn’t respond to their email to request a template. A perfectly sized mattress arrived a few days later and it’s made all the difference . Thank you!
23 maggio 2023
Risposta di The Tiny Bed Company
Hi Gena,
We are so pleased we were able to help. Thank you for taking the time to review us.
Ordering was so easy
Ordering was so easy. I missed a waterproof sheet off my order, so I emailed the company, got an immediate response and a new invoice, which I paid. I received an acknowledgment of payment and the order was swiftly delivered. The quality is excellent.
I have no hesitation in recommending this company.
23 maggio 2023
Risposta di The Tiny Bed Company
Thank you for your valued feedback.
I am a soon to be first time mum
I am a soon to be first time mum, I was given my original Moses basket that is an heirloom in my family. It would of course need a new mattress. I couldn’t find one the right size anywhere. I was so pleased when I found this company. To have one custom made at such an affordable price was amazing. Also, the shape of my basket is a little awkward. Amy at the tiny bed company reached out to me and asked for photos and then even a paper cut out. She went above and beyond to insure they got it exactly right. I’m so pleased with it and so excited to see our little one in our treasured family heirloom.
23 maggio 2023
Risposta di The Tiny Bed Company
We are so pleased to have brought new life to a family heirloom, to be enjoyed for years to come. Thanks so much for your feedback!
5 Star Service!!
The service provided by The Tiny Bed Company is second to none, communication and speed of delivery were excellent. Very responsive and accommodating customer service and the mattress received was superb. Would highly recommend.
19 aprile 2023
Risposta di The Tiny Bed Company
Thank you for your valued review.
Fantastic communication and excellent…
Fantastic communication and excellent product, will use again!
3 aprile 2023
Risposta di The Tiny Bed Company
Thank you for your review. We look forward to welcoming you back soon.
Excellent throughout
Excellent throughout !
Quick reply asking for more details about the mattress required .
Speedy delivery.
25 aprile 2023
Risposta di The Tiny Bed Company
Thank you for your valued feedback.
Great personal service
After I placed my order I was contacted just to confirm my request for an unusual shape/size mattress. The communication was helpful and friendly. I was able to send photos to illustrate my requirements. I received the mattress promptly and it was a perfect fit. Very happy with the service, would definitely recommend.
25 aprile 2023
Risposta di The Tiny Bed Company
Thank you for your valued feedback.
Description is very accurate if…
Description is very accurate if you’ve read this you won’t have made the mistake I did, by the misleading pics coupled with the wording. It is well executed to a general quick overview.
1 maggio 2023
Risposta di The Tiny Bed Company
Hi Damien,
Thank you for taking the time to review your order with us.
After reviewing this, we understand that you feel we have not advertised that our basket changing mat does not include the changing basket that it is pictured with in some of the product images clear enough.
The product title states ‘Basket Changing Mat’ as this is the correct product name, standard across the board for all sellers of this product in the UK - it is a unique shaped changing mat specifically designed to fit inside a changing basket, we kindly hope you understand that this is not intended to mislead customers to think a basket is included. Just like many of our other products such as our cot mattresses, we have pictured the mattresses inside the cot however the cot is not included with the mattress. We have pictured the basket changing mat inside a changing basket to show the purpose of use clearly, but we have also pictured the product on its own too. Along with in the product description stating ‘Basket is not included’.
We take feedback & any customer comments very seriously as we wish that every one of our customers has a positive experience when shopping with us. We would like to take this opportunity to improve & we will update our product listing for the ‘Basket Changing Mat’ with further information to ensure it is even more clear that there is no basket included with the purchase.
Excellent mattress and service
25 aprile 2023
Risposta di The Tiny Bed Company
Thank you for your valued review.
Perfectly fitted mattress
Perfectly fitted mattress, my daughter loves her new big girl bed with the new mattress
23 aprile 2023
Risposta di The Tiny Bed Company
Thank you for your valued feedback, that is lovely to hear.
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