The Swiss Colony Recensioni 

I placed a rather expensive order on December 11. I wanted 3 items shipped to me and 2 items shipped to a business for a Christmas gift. I received my items; however, the business had yet to receive the 2 gifts as of Friday, December 20. I kept checking on the shipping website. It said would be delivered by December 20, then December 21 (a Saturday when the business is not open), and then finally on December 23. The business is closed the entire week of Christmas so I'm not sure what will happen with the goodies I ordered them. According to the tracking information, the items sat in Martinsburg, WV for over 2 days (December 17 through December 19) - the shipment was to be delivered to Morgantown, WV. After sitting for 2 days in Martinsburg, WV the items went to Ohio and status was finally updated to delivery on Monday, December 23. When I contacted Swiss Colony on December 18, the only thing they would do is give me the phone number for FedEx. By the way, with the number they gave, you can't get a person - only the automated line. I have sent some emails to customer service and in the final one, I requested a refund on the two items that won't get there when they should have. I think ordering on December 11 should have been enough time to have that part of the order delivered by December 20. I will never order from Swiss Colony again. Furthermore, the items that I had delivered to me were not what was pictured or described. The cheesecake I ordered was close to $50 and it's TINY --- not worth it.

Updated January 6, 2025 ---- Swiss Colony finally did refund around $60 for the two items that did not make it to the business.

I ordered for the 1st time from Swiss colony and it will be the last time! I ordered a 27 piece Xmas box and I got told 3 different stories 3 different times. It was delivered to the wrong address, then the right address then it was delivered then returned then they had a problem with tracking numbers from FedEx. Then it was supposed to be delivered on December 21st now it's December 24th. NEVER AGAIN. SAD TO SAY EVERY CUSTOMER SERVICE REP DIDN'T SPEAK ENGLISH AND THEY HAD MY EMAIL ADDRESS WRONG.

My family has been supporting the Swiss Colony for the last 35+ years for every Christmas and usually another holiday or two throughout the year. Along with major price increases, there has also been a significant downscale in the size of their Petit fours. This is year I ordered well within the range for holiday shipping. I received notification on 12/20 that they had beed delivered, but they were nowhere to be found. After checking the tracking route, my order was delivered to Illinois instead of Vermont. After taking to customer service the best they could do was send package again but it would not make it in time for Christmas. No thank you, so I told them to refund me. After looking at their shipping cutoffs for the holidays, they could have easily delivered my order to me with a couple days to spare if they sent it express. This was not an option that they gave at all, and neither should I be offering to pay for express shipping when this was their mix up. Terrible experience and it upsets me now that I know I have to put my foot down and end my family tradition with this bad company. Also, Happy Holidays to whoever received a random box of Petit fours and chocolates in Illinois. I hope they bring lots of joy to you and your loved ones!

Placed & received my Swiss Colony order but the “bonus” gift boxes promised, one for ordering & one for ordering before Dec 14 never arrived. Just called to ask about the unfulfilled gifts, was told they never give more than one ( in spite of the offers made clearly on their catalog) with no mention of sending me at least one bonus box! After asking to speak with a supervisor I was on hold for 20 minutes then passed to another recording to wait longer. Clearly this company has deteriorated from classy & honest to a rip-off artists & liars. Sickening! Plus the quality of products received are very low & small in size. Don’t waste your money!!!

When I went on line to see how my package was progressing I saw it was being delivered to Wisconsin. I live in NY. I called on December 17th and was assured that my package was coming to my billing address. I was alerted that my package was delivered on the 18th. When I went home there was no package. I tracked the package and sure enough it was delivered to Wisconsin. I spoke to FedEx and they said the tracking number I had was incorrect and I should contact the shipper as it was on their end. I spoke to them yesterday and now my package will be delivered after Christmas and the free gift that I was promised is no longer available. They barely apologized and seemed that they could not have cared less.

Ordered a few items and was supposed to receive some “free” chocolates. Received items, but did not get the promotional chocolates. Called their customer service who said they had run out and there were no substitutions. Company advertises substitutions for out of stock items of equal or lesser value, also says complete satisfaction is guaranteed. I asked for a discount for a future purchase or anything they could do to make up for the missing item. They said that’s not their policy, I then said I would like to return the items. The representative said they didn’t accept returns for food. I feel like the promotional item is used to lure customers to make a purchase, and once you receive your order, there is nothing you can do. This seems dishonest, especially since they tout how important your satisfaction is to them and they would do absolutely nothing to make up for the missing promotional chocolates.

I am absolutely so annoyed with swiss colony. I have used them for years this year So many mistakes were made it's ridiculous. One of my orders was shipped to New York, I live in Illinois. When I called them the items that I needed were no longer available. One of the supervisors spoke to me in a very condescending manner, And actually laughed at the experience.Commenting that new york is nowhere close to illinois. I had to rethink what I wanted to order.The other items that I decided on were also out of stock. On my first order

I received an item that was damaged. When I called About the damaged item they were out of that item as well. I called today to check on the status of another order That order Was also scheduled to be delivered to New York
I understand it's their busiest time.However if you know this then you get enough people to take care of your customers properly. If I could give less than one star I would.

Do not order from Swiss Colony. I ordered something along with a free item. However, when my item came, it came without the free item. They were completely unwilling to help me receive the free gift item.

Paid $39 for a food basket, what I got was a box of travel size cheese and meat, like maybe 4 inches long. Funny how everything shrinks in shipment, huh? lol. Never doing that again.

I placed an order to go to Hawaii, it was delivered to Memphis. When I inquired, they could find no record of any order whatsoever. After arguing with me, they finally found the order and sent it to Hawaii. I had to talk to 3 people to get this fixed. Clearly they don't have the money to invest in technology. Their website sucks, and their backend sucks. Avoid

I placed an order for a rather expensive gift for Christmas on 12/16 and found out today that the "product is no longer available." What happened in the past 3 days?!? They are going to credit my money back to me, but now I'm left scrambling to find another gift before Christmas. I'll never use SC again.

We received a food gift tin for christmas. It contained confection covered nuts, confection covered mini pretzels, ( not real chocolate )jellied candies, tiny Candy Christmas trees similar to candy corn, party mix, mini pretzels, and salt water taffy. The only thing that was decent in the whole tim was the saltwater taffy. Everything else was awful, especially the party mix it tasted like rancid oil. I would not purchase anything from Swiss colony. This was a gift I appreciated the thought.

To start with the shipment was packed perfectly. It arrived early, with FedEx keeping me up to date as to when it was going to arrive. The size of each item was exactly accurate to its advertised weight. The quality of the chocolate was second to none. The cheese is absolutely top notch. The free gift of chocolate was included. After reading the reviews on this site and others I was worried. However I couldn't be happier. Thank you so much Swiss Colony!!

What a rip off and waste of money. Products don't match the picture. I ordered fruity gels because I loved them as a kid but what I got was a very sub par immigration. Not even close to the picture in the catalog. So disappointing. I spent over $200 on gifts for family and now I'm so embarrassed about the quality of their products. I would have been better off buying from Walmart. Never ever again.
And the worst part is their customer service department doesn't even care.

I called Swiss Colony and was disconnected twice which made it necessary for me to call back so #1 the phone system is messed up or too busy to handle their incoming calls. The first person agreed with me the product i ordered on the 11th had not shipped and was sitting in Monroe Wi as shown by FedEx tracking # that they had sent me. He was going to transfer me to a 'superagent' in customer service. Of course I was disconnected. I called back and was told by the person I got that the previous person didn't know what was going on. She says they 'preship' to local areas in the country and my package was sitting in Tampa which is in FL not that far from me and I would get it in time. Since I received 2 different stories from the same department, I don't know who to believe... when I asked the 2nd rep if my package was not delivered in time would I get a refund, she refused to answer and told me to worry about that after the holidays. You could tell this women does not like her job. Her tone was not friendly at all. Either way I have no confidence in this company and will not do business with them again.

For 2 years in a row Swiss Colony has without warning or notification of having done so CANCELLED our order. The first year was an order made by my mother on her card, the second year was my own order on my card from my SC account and both were confirmed by email that the order had been made. This year in October I made an order, which I even checked on to make sure the order was there based on the order number. Status was processing, but that made sense as we were not planning for it to be sent until Christmas. When the items did not arrive by the 15th of December, I checked on the status again, and it said the order was cancelled. No explanation, no notification by email, no contact whatsoever by the company to clarify any issues. Worse yet, when I went into my order history, it doesn't even list my 'cancelled order' as having ever existed at all. It only says there is no history for this customer. The opening of the golden (or red) foil boxes filled with petite fours will have to remain a tradition of my childhood, as I no longer feel I can count on this company to follow through for their customers enough to keep up the tradition for my own.

We have been a loyal customer for the past 60+ years and we were quite disappointed with our latest order. Prices have gone up but quantity and quality has gone down. I understand prices going up but why did quantity have to go down. Doesn’t make sense. But you lost a loyal customer because of it.

What a JOKE...NEVER AGAIN. They were given very explicit instructions about the delivery. It is being sent to my Doctors office. I request delivery on Dec. 17....NOT Dec. 13. The office is not open on Saturdays & Sundays & they leave a little early on Fridays. Well, delivery attempt made on Friday the 13th after 5pm. I just got a notice a few minutes ago that they are attempting a delivery today (Saturday). These people can't follow simple instructions when taking your order. IF my Doctors office staff EVER receive this gift....I will be shocked. Save your $$$$ and alot of frustration and buy somewhere else next time.

I just got my gift to myself and what huge waste of money!!! their photos make it look like the sausages are normal size but when it gets to u they are like 3 or 4 bites! I paid over 250$ to send out and now I'm so embarrassed that I even sent these to my family now. Very disappointed I spent all this money and I thought my family would be happy with my gift but this is awful😕

I placed an order on 12/03/2024. It was excepted on 12/06/2024. They notified me that the label was created for Fedex on the 12/09/2024 and Fedex had the package. No up date from Fedex. Called on 12/14/2024 to Swiss Colony and lady told me Fedex had the order and I needed to call them for status. Contacted Fedex and robot told me they didn't have the package. Called Swiss Colony again and talked to agent who finally admitted that Fedex did not have it and it was handed over to smart post and would take 7-10 days to reach it's destination. I spent over $140.00 on the order and asked why the web site or the catalog didn't have this information. Got apology and I said have a great day. Worst customer service I have ever had and last time I will ever order from them.