Talking to a real human being! One that took time to listen,check and react without rushing. Very knowledgeable, polite and efficient. An unusually pleasant experience compared to when dealing with o... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Be honest If this company doing well or in our case the company did well I can’t say anything.But the assistant her name is Lorraine gave us great service. Very friendly and polite talk, well explaine... Leggi di più
L'azienda ha risposto
I spoke to both Andy (via the phone, regarding a query with my house policy) and Ryan via the online chat (regarding an issue with the online portal) and both were patient, helpful and resolved my iss... Leggi di più
L'azienda ha risposto
I needed some help with building quotation. Roy is always available and knows what's needed to be done to generate the quote. He is always positive and have great interpersonal skills. Thank you... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Broker assicurativo
- anche in
- Agenzia di assicurazioni
- Agenzia di assicurazioni per la casa
- Azienda di assicurazioni per i proprietari di immobili in affitto
- Compagnia assicurativa
- Sito di comparazione dei prezzi
Informazioni su Source Insurance
Scritti dall'azienda
Welcome to Source Insurance.
The home of hassle-free insurance at fair and square prices.
We have been helping mortgage brokers find their customers an insurance policy to suit their needs since 1993. We operate a multi-product panel of insurers selected for quality, so you can be sure you are receiving a quality product for the best value for money.We offer both home insurance and landlord insurance and work closely with our insurers to maintain a wide selection of risk coverage.
We strive to continuously support our customers in managing their insurance by providing top quality service and expert help. So you can expect quality products, value for money, hassle-free interactions and superb after-care.
Customer Experience at Source Insurance
We’re close to celebrating our 30th birthday and wisdom always comes with age. We’ve grown up in the insurance industry, giving you the comfort that our expertise can be counted on. Over the years we have established smart, fast and friendly ways to help out customers like you.
Our Customer Promises
Scritti dall'azienda
- Fair and Square Pricing
- Build the cover you need from big-name partners.
- Experts You Can Trust
- No tricks, no jargon, no mystery!
- It’s All Hassle-Free
- Quick to quote, easy to understand.
- Customer Service That Cares
- Real people, not just robots.
Life Changes. Choose Home Insurance That Can Keep Up
Make Unlimited Changes and Cancel Anytime
- Make unlimited changes with no admin fee
- Cancel anytime with no cancellation fee
- Hassle-free Insurance
- Fair and Square Prices
- Cancel anytime with no cancellation fee
- Hassle-free Insurance
- Fair and Square Prices
Informazioni di contatto
Global Reach, CF11 0SN, Cardiff, Regno Unito
- 02920 265 265
- help@sourceinsurance.co.uk
- thesource.co.uk
4,9
Eccellente
1K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Information needed was provided quickly…
Information needed was provided quickly and was accurate thank you
8 giugno 2026
Non scritta su invito
Risposta di Source Insurance
Good afternoon, Pam.
Thank you for taking the time to leave us a lovely review. We're pleased you found the answers you needed in a quick timeframe.
Kindest regards,
Owen, Marketing Executive.
Horrible experience, do not buy...
Horrible, have an ongoing case for negligence from them when their contractor causes a leak in my house totaling over 2000 pounds in damages. Been nearly 6 months since I contacted them, going through ombudsman now, if you value home insurance do not take a policy with these people.
7 giugno 2026
Non scritta su invito
Risposta di Source Insurance
Good morning, Harani,
Thank you for taking the time to leave your feedback. It sounds as though you have had an issue with one of our panel insurers, or a third party on their behalf. Whilst we refer claims handling to insurers, nonetheless, as the administrators of your policy, that concerns us and we are keen to support you during a distressing experience.
However, none of our records match the names you have used in this review, despite us searching extensively so that we could contact you; we really need to talk to you directly. We’ve reached out via Trustpilot to ask you for more information, but have not received a response.
If you’re willing, please contact our Complaints Manager directly with your policy details so we can make enquiries with your insurer on your behalf and provide support during this difficult period.
You can contact us by email complaints@sourceinsurance.co.uk or by calling 02920 265 265 and asking to speak to the Complaints Team.
Kind regards,
Mark Phillips
Head of Customer Experience
Thank you for your great service
Helene was very professional and my questions were answered quickly and plainly explained and my query was resolved. Thank you.
5 giugno 2026
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Risposta di Source Insurance
Good afternoon.
Thank you for taking the time to leave us such a fantastic review. We're pleased Hels was able to handle your queries professionally and quickly. I'll pass your kind feedback onto her and the rest of the team personally.
Have a great weekend!
Owen, Marketing Executive.
Excellent so easy to use
Excellent so easy to use, online or on the phone, the chat feature online is excellent!! Top company!
4 giugno 2026
Non scritta su invito
Risposta di Source Insurance
Good afternoon, David,
Thank you for taking the time to leave such a fantastic review.
I’m really pleased to hear that you find everything so easy to use, both online and over the phone, and that our online chat feature worked so well for you yesterday.
I’ll be sure to pass your kind comments on to Ryan - he’ll be delighted to receive them.
Thank you again for your support and for choosing Source Insurance. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Quick and concise support.
Quick and concise support.
Easy to use chat, and expert in questions and response
4 giugno 2026
Non scritta su invito
Risposta di Source Insurance
Good morning, Luke,
Thanks for leaving such a positive review.
I’m so pleased that you found our online chat service easy to use and that Ryan was able to answer all your questions so quickly. I’ll be sure to pass your feedback on to him, as he’ll be really pleased to hear it.
Thanks again for taking the time to share your experience with us. Have a great day!
Kind regards
Mark Phillips
Head of Customer Experience
I had a couple of questions to ask and…
I had a couple of questions to ask and Hannah sorted them out quickly online.
2 giugno 2026
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Risposta di Source Insurance
Good morning, Andrew,
Thanks for leaving us this great review.
I'm pleased that Hannah was able to answers all your questions quickly via our online chat service. I'll pass your feedback on to Hannah, as she will be so happy to receive it.
Thanks again for sharing your experience with us. I hope you have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
super quick help every time.
as always a quick response and straightforward help and friendly staff.
1 giugno 2026
Non scritta su invito
Risposta di Source Insurance
Good morning, Marianna,
Thank you for taking the time to leave such a lovely review.
I’m really pleased to hear that Hannah was able to provide such quick, friendly, and straightforward support for you once again.
I’ll be sure to pass your kind comments on to her - she’ll really appreciate them.
Thank you again for your continued support and feedback. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Helpful and Professional Support
Mr. Thomas Amman took the time to explain everything clearly, allowing me to fully understand what the company had to offer.
He was incredibly nice, helpful, respectful, and kind throughout the process.
Thank you! 🙏
1 giugno 2026
Non scritta su invito
Risposta di Source Insurance
Good morning, Tiana,
Thank you for taking the time to leave such a lovely review.
I’m really pleased to hear that Tom provided such a positive experience and took the time to ensure you felt informed and supported throughout the process.
I’ll be sure to pass your kind comments on to him - he’ll really appreciate them.
Thanks again for sharing your experience with us. I hope you have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Have been using Source Insurance since…
Have been using Source Insurance since 2019 and always found to be professional, competitive insurance premium, but most importantly they are just a call away. A very friendly and helpful staff. This time Tom was who dealt with my renewal, very patience, professional and helpful and answered all the questions.
29 maggio 2026
Non scritta su invito
Risposta di Source Insurance
Good morning, Guru,
Thank you for taking the time to leave such a brilliant review and for your continued support since 2019.
I’m really pleased to hear that you’ve consistently found our team professional, helpful, and just a phone call away when needed. It’s also great to know that you continue to find our pricing competitive.
I’m especially pleased to hear that Tom provided such patient and supportive service during your renewal call and was able to answer all of your questions clearly.
I’ll be sure to pass your kind comments on to Tom - he’ll really appreciate them.
Thank you again for renewing with us. We’re delighted to continue looking after you and your policy for a further 12 months.
Kind regards,
Mark Phillips
Head of Customer Experience
Great customer service
29 maggio 2026
Non scritta su invito
Risposta di Source Insurance
Good afternoon, Monica,
Thanks so much for leaving us this great review.
I'm so pleased that Hannah was able to provide you with such great service. I will ensure I pass on your kind feedback to Hannah - she will be very pleased.
Thanks for sharing your experience with us today. Have a great weekend.
Kind regards,
Mark Phillips
Head of Customer Experience
A positive feedback
Andy was patient, polite and professional and reassured me at all stages of what was being done.
27 maggio 2026
Non scritta su invito
Risposta di Source Insurance
Good afternoon, Heather,
Thank you for taking the time to leave such positive feedback.
I’m really pleased to hear that Andy provided such patient, polite, and professional support throughout, and that he was able to reassure you at every stage of the process.
I’ll be sure to pass your kind comments on to Andy - he’ll really appreciate them.
Thank you again for your review. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Fast and Competitive Cover
The Source have clearly put a lot of thought and effort into their new quote process. They’ve halved the declaration questions and made meaningful improvements that benefit both the advisors and clients involved in the process. They have made the cover far more competitive and comprehensive. Very impressed.
22 maggio 2026
Non scritta su invito
Risposta di Source Insurance
Good morning, Kieren.
Thank you for taking the time to leave us such a brilliant review about your recent experiences using The Source. We're pleased you're liking the new update and finding things a lot quicker than they used to be! We're also happy to hear you're also seeing competitive prices for your clients.
I'll be sure to pass your comments onto the rest of the team - they'll be thrilled.
If there's any way we can support you further, please don't hesitate to get in touch with us!
Kindest regards,
Owen, Marketing Executive.
Efficient & Simple process
After multiple discussion with Source insurance, they have worked their magic to provide an efficient and simple quoting platform for us to use. Source pricing is also very competitive which helps provide affordable cover for our clients. Great work Source and Thank You.
21 maggio 2026
Non scritta su invito
Risposta di Source Insurance
Good afternoon, Keith.
We're thrilled to hear that after thorough discussions and system walkthroughs, you find The Source efficient and simple to use. This particularly means a lot following our recent system update that halved the time it takes to complete a quote.
We're pleased Roy was able to support you when exploring our quotation platform, which should now put you in good stead to use it to its maximum potential.
If you'd like anything else from us, please don't hesitate to get in touch.
Kindest regards,
Owen, Marketing Executive.
Great customer service
Great customer service. spoke to a very knowledgeable person after only a very short wait. Makes a nice change from WebChat services.
20 maggio 2026
Non scritta su invito
Risposta di Source Insurance
Good morning, Frances,
Thank you for taking the time to leave such a great review.
I’m really pleased to hear that you received knowledgeable support from Andy with only a short wait time - exactly the experience we aim to provide. I’ll pass on your lovely feedback to him, as he’ll be delighted to receive it.
It’s great to know that being able to speak to someone directly made such a positive difference to your experience.
Thanks again for your feedback. I hope you have a great day!
Kind regards,
Mark Phillips
Head of Customer Experience
Risposta di Source Insurance
Good afternoon, Carolyn,
Thank you for taking the time to leave us this brilliant review. We’re delighted to hear that your recent experience with us was such a great help.
Kind regards,
Mark Phillips
Head of Customer Experience
Excellent support
Excellent communication.
Returned telephone call.
Had all relevant information, questions and documents to hand. Was able to guide through the process of completing new documents. Very supportive and helpful.
19 maggio 2026
Non scritta su invito
Risposta di Source Insurance
Good afternoon, Diane,
Thank you for taking the time to leave such a great review.
I’m really pleased to hear that Tom provided such excellent support throughout the process and ensured everything was handled clearly and efficiently, making it a stress-free experience for you.
I’ll be sure to pass your kind comments on to Tom - he’ll really appreciate them.
Thanks again for sharing your experience with us. I hope you have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Risposta di Source Insurance
Good afternoon, Mihaela,
Thank you for taking the time to leave this great review.
I’m really pleased to hear that Hannah was able to provide such supportive and efficient service.
I’ll be sure to pass your kind comments on to her - she’ll really appreciate them.
Thanks again for sharing your experience with us. I hope you have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Great and highly recommended!
Tom made the process easy, and provided in depth relevant information that helped me understand what was included in my new policy. I would 100% recommend Source Insurance and a big thanks to Tom for his support. I also spoke to Lorraine initially who was very helful and arranged for Tom to call me back, which he did in less than 10minutes!
Thank you
19 maggio 2026
Non scritta su invito
Risposta di Source Insurance
Good afternoon,
Thanks for taking the time to leave such a fantastic review.
I’m really pleased to hear that Tom made the process straightforward and provided the support and information you needed throughout. It’s also great to hear that Lorraine was so helpful in arranging a quick callback for you.
I’ll be sure to pass your kind comments on to both Tom and Lorraine - they’ll really appreciate them.
Thank you again for your recommendation and for choosing Source Insurance. We look forward to looking after you and your policy over the next 12 months.
Kind regards,
Mark Phillips
Head of Customer Experience
Thomas is a find
Thomas immediately put me at my ease in sorting landlord building insurance for a property following a period without insurance. The previous provider had ceased to offer this product. He worked through the questions politely and efficiently. Throughout the process I was reassured by him.
I was happy with the final offering and we were able to complete the transaction in a very pleasant manner.
Thank you Thomas.
15 maggio 2026
Non scritta su invito
Risposta di Source Insurance
Good morning, Diana,
Thank you for taking the time to leave such a wonderful review.
I have to say, we agree - Tom is definitely a find!
I’m really pleased to hear that Tom was able to put you at ease and support you through arranging your landlord buildings insurance. I’ll be sure to pass your kind comments on to Tom, as they’ll mean a great deal to him.
Thank you again for choosing us, and we look forward to looking after you and your policy over the next 12 months.
Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Excellent help from Ryan
Excellent help from my advisor Ryan, helped with all my questions and queries quickly and efficiently!
15 maggio 2026
Non scritta su invito
Risposta di Source Insurance
Good morning, Kane,
Thanks so much for taking the time to leave such a brilliant review.
I am so pleased to hear that Ryan was able to answer all your questions so quickly. I will ensure I pass your great feedback on to him.
Thanks again for sharing your experience with us. I hope you have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
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