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Scopri cosa dicono le persone

Valutata 5 stelle su 5

thesalelab is amazing!! Watch the shows on whatnot with Tom or visit their website. Where else can you get Fantastic Designer items at 90% discount!!! Quality clothes, shoes and accessories I don’t sh... Leggi di più

Valutata 5 stelle su 5

There aren't many places where you can find designer goods at such incredible prices! My wardrobe has changed dramatically since I discovered Sale Lab. Very grateful :)

Valutata 5 stelle su 5

Tom and the team at Sale Lab are the best in the business. They offer high end and rare brands that are high quality items at affordable prices and their love and care shines through the interactions... Leggi di più

Valutata 1 stelle su 5

Returned two items in the same parcel to save on postage, have been refunded for one and not the other. No way to contact a human, every email ignored, every attempt to contact via the form on their w... Leggi di più

Dettagli dell'azienda

  1. Negozio di abbigliamento uomo
  2. Negozio di cinture
  3. Negozio di jeans
  4. Negozio di borsette
  5. Designer di gioielli
  6. Negozio di abbigliamento donna

Scritti dall'azienda

About Sale Lab At Sale Lab, we’re committed to bringing you premium branded products at unbeatable prices. With over 25 years of experience in sourcing high-quality stock, we’ve worked with major players like TK Maxx, ensuring our products are always top-notch. In 2021, we decided to go directly to the customer, offering the same incredible savings we’ve been known for, now through our website and popular marketplaces. Since then, we’ve built a reputation for fantastic deals and exceptional customer service. Whether you're shopping online or visiting one of our retail locations in Stoke-on-Trent, Corby, or Plymouth, we’re dedicated to providing you with a seamless, positive shopping experience. Why choose Sale Lab? - Authentic, branded products at unbeatable prices - 25+ years of industry experience - Fast shipping and reliable service - Customer satisfaction is our top priority We value every customer and are here to help you save big on your favourite brands!


Informazioni di contatto

4,1

Molto buono

TrustScore 4 su 5

536 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative

Ha risposto al 32% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,1

Tutte le recensioni

(536)

96 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

So the first review I did was scathing…

So the first review I did was scathing found order wrong on christmas eve...now I have calmed down and seen how saleslab have resolved this I revoke that review they have handled it professsionally and by the looks with customer interest at heart. Well done saleslab

29 dicembre 2025
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Risposta di Sale Lab

Tommy, we really appreciate you taking the time to leave us another review, especially a wonderful 5⭐ one like this! Genuinely means so much to a little business like ours. We really look forward to welcoming you back to our store again soon!

Valutata 4 stelle su 5

Great customer service

Had issues with my order but they were very quick to reply and offer satisfactory resolutions.

15 dicembre 2025
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Risposta di Sale Lab

Thank you for your review! We’re sorry there were issues with your order, but we’re really glad we could get back to you quickly and sort things out for you. We appreciate your understanding and your feedback - it really helps us improve. :-)

Valutata 5 stelle su 5

Exceptional service

Exceptional service. Many online retailers could learn a lot from these guys super duper happy

23 dicembre 2025
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Risposta di Sale Lab

You. Are. A. Legend! Don't know what else to say to this review - it's just perfect. Thank you so much!

Valutata 5 stelle su 5

Only one item delivered out of 3

Only one item delivered out 3. DPD have had the parcel open!
Customer service now trying to resolve this.

7 dicembre 2025
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Risposta di Sale Lab

Thank you for your kind efforts to update your review, it's really appreciated - genuinely! I'm glad we were able to resolve your issue promptly! Have a great Christmas and New Year, Cath!

Valutata 5 stelle su 5

Great prices

Great prices. Original goods revived promptly.

30 novembre 2025
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Risposta di Sale Lab

Thank you for your great review, Aodan! We appreciate you!

Valutata 5 stelle su 5

I don’t usually write reviews

I don’t usually write reviews, but this time it truly deserved one. I’ve been purchasing from The Sale Lab for a long time, and this was the first time I ever had an issue with an order. The boots I received didn’t look brand new, and the laces were in poor condition.

I reached out to the team to share my feedback, and they got back to me almost immediately with a solution that was more than satisfactory. They helped me refresh the boots with some leather cream and new laces, making them look as good as new.

Their professionalism, responsiveness, and care reminded me why I’ve trusted them for so many years. The Sale Lab is a company you should never hesitate to buy from — truly a 10/10.

5 dicembre 2025
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Risposta di Sale Lab

Thank you so much, Israel! We appreciate your great and honest feedback!

Valutata 1 stelle su 5

Their product are not authentic i…

Their product are not authentic i bought stone island jumper wear it one time the color went from blue to white like bleach

19 settembre 2025
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Risposta di Sale Lab

Hi, thanks for your review. Respectfully, you are absolutely incorrect. Have you washed it correctly? If you know Stone Island, you'll understand that their product care instructions must be kept to. You also have everything on the product to check authenticity yourself, i.e. RFID tag, the QR code, and the actual quality of the product. If you know Stone Island, you'll know the product you've received from us is genuine - not to mention our supplier literally runs the Stone Island website, but hey ho, leave us a 1 star review if it makes you feel better. Have a great day!

Valutata 5 stelle su 5

Fantastic after sales service

Fantastic after sales service. Could not recommend the sales lab highly enough.

5 dicembre 2025
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Risposta di Sale Lab

Thank you so much, Andrew! Means the world to a small business like us. You're the best!

Valutata 5 stelle su 5

Great price

Great price. Love the Ugg slippers. I was very skeptical at first as the price was perfectly cheap, (I did buy during Black Friday) but everything arrived as it should and in good time! Great stuff.

2 dicembre 2025
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Risposta di Sale Lab

THANK YOU SO MUCH! Your review is perfect, we are very grateful! :-)

Valutata 4 stelle su 5

Order arrived but reluctant to buy again due to delivery issues

My order arrived within 8 days. It was meant to be delivered on the 7th day after ordering but of course, DPD failed to complete the delivery round. Whats concerning is, initially they uploaded a photo of a completely different house/street to mine which to be frank, had me worried. The following day the order arrived, the outer packaging was completely ripped open (as can be seen on the photo they took when they handed it to me) and the box my shoes came in was bashed in. The good thing is, none of my items were stole but lets face it, they could have been. I am begging this company to LISTEN to customers, numerous customers are complaining about delivery issues - that tells you one thing - You need to switch back to Royal Mail. I paid £6.50 for delivery for a 2kg sized shoe box parcel, RM are actually cheaper and on time so unless the delivery company changes, Its unlikely I will purchase again.

1 dicembre 2025
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Risposta di Sale Lab

Thank you for you detailed and honest review, Chloe. It really does help us grow and improve as a small business. We appreciate this very much!

Valutata 2 stelle su 5

Misleading advertising

Misleading advertising . Time wasted returning.

1 dicembre 2025
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Risposta di Sale Lab

Hi She, I'm sorry to hear about your experience with us. It would be really helpful for us to understand a bit more behind your short, punchy review. It really can punish a small business like us, so we really would like to hear more details about this so we can make it right. Please email me customerservices@salelab.co.uk. All we want to do is provide great branded gear at unbeatable prices and make customers happy. It's very busy for us at the moment, but we are working through everything as efficiently as possible.

Looking forward to hearing from you!

Valutata 5 stelle su 5

Excellent website

Excellent website, Fair prices and excellent products. You won't prices like this anywhere

1 novembre 2025
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Risposta di Sale Lab

Thank you Amjad - we give your 5 star review 5 stars of its own! Stay legendary!

Valutata 3 stelle su 5

Mixed Feelings

The website is great and they have an excellent selection of products. However, shipping has been slower than advertised. Also, I returned an item from a recent order nearly two weeks ago and have yet to receive any confirmation of its arrival or a refund, despite sending multiple emails.

I also placed another order in which one item was missing, and it’s been difficult to resolve the issue since the company does not respond to emails and provides no contact number.

I’m hoping these issues can be resolved soon, as I’d love to continue purchasing from them.

28 novembre 2025
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Valutata 1 stelle su 5

Wrong item sent and delivered to wrong address.

So I was unsure about ordering from this site and I should have stuck with my gut. I ordered a white pair of slip on vans and they sent the wrong shoes I got black lace up vans instead. All they got right was the size. DPD even delivered it to the wrong address cause apartenly it's hard for people to read numbers now. Wish I didn't even bother, and now I have to wait and see if they can'tact me back from customer service to sort this out. Will contact my bank to get refund of they don't reply.

UPDATE: it is now 24th Dec and my refund has still not cleared which was processed on 11th December. I feel like I made need to report this company to someone to get this sorted. Ridiculous. Please do not buy from this company they are terrible.

21 novembre 2025
Non scritta su invito
Valutata 1 stelle su 5

Dont even try to deliver to your house…

Dont even try to deliver to your house in the 1 or 2 days advertised, just sraight to hub. Gave benefit of doubt first time. Not again..Disgraceful.

20 novembre 2025
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Risposta di Sale Lab

Thanks for the review. As a small company, 1-star ratings really do make a huge impact — so we appreciate you taking the time.
Just to clarify, although we’d love to personally hand-deliver every parcel, we’re unfortunately not in control of the couriers’ actions or their occasional habit of going straight to the hub instead of attempting delivery.

If any issues ever come up, we genuinely prefer customers contact us first at our customer service email so we can actually resolve the problem

Valutata 5 stelle su 5

What a fantastic site!!

What a fantastic site!!! I have bought so much from them.. swimwear, outerwear, jeans, dresses all designer at a fraction of the original price. All arrived within 24-48 hours nicely packaged and folded. I had one return to make which was simple and refunded very quickly. Brilliant service

15 novembre 2025
Non scritta su invito

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