therugdecor.com Recensioni 

165
•
TrustScore 4 su 5

4,1

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Valutata 5 stelle su 5

Love my new rug! I ordered a sample, which took several weeks to arrive, and then placed the order. It was about six weeks to receive my 9x12 rug, but it’s perfect. Colors match sample, packaging and... Leggi di più

Valutata 3 stelle su 5

I love the rug, but the color is much brighter than the other two I have purchased same style and design. I wanted to use all 3 rugs together but that will not be possible. Very disappointed.

Valutata 5 stelle su 5

I previously wrote a 1 star review because of the time it took to receive the rug. I am back to update my review to **5 STARS**!! My 9x12 rug was worth the wait! Though it took 4 months to make, it sh... Leggi di più

Valutata 5 stelle su 5

We ordered with some trepidation, given that TheRugDecor has no physical presence in the US (at least as far as we could tell). But after seeing TrustPilot reviews and then exchanging a couple of prel... Leggi di più

Dettagli dell'azienda


Informazioni di contatto

4,1

Molto buono

TrustScore 4 su 5

165 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,1

Tutte le recensioni

(165)

38 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 3 stelle su 5

Different color

I love the rug, but the color is much brighter than the other two I have purchased same style and design. I wanted to use all 3 rugs together but that will not be possible. Very disappointed.

4 agosto 2026
Valutata 1 stelle su 5

Sent out a faulty rug was asked to wait…

Sent out a faulty rug was asked to wait for it to settle. We did. Now they ignore us.

7 ottobre 2026
Non scritta su invito
Logo di therugdecor.com

Risposta di therugdecor.com

Hi Maureen,
Sorry for the inconvenience!
We are not able to locate any order by your name.
Can you please email us your order number and name to info@therugdecor.com.
We will look into the issue as soon as we receive the details.

Thank you

Valutata 5 stelle su 5

Love my new rug

Love my new rug! I ordered a sample, which took several weeks to arrive, and then placed the order. It was about six weeks to receive my 9x12 rug, but it’s perfect. Colors match sample, packaging and tracking were excellent, and the creases from folding have dropped out quickly. It’s just what I was looking for -an interesting pattern with my favorite green (not so easy to find!) mixed with other colors. I think I’ll be back.

2 ottobre 2026
Non scritta su invito
Valutata 3 stelle su 5

We love the carpet!

We love the carpet!, however we did not realize that will was going to take three and half months to get it.

20 settembre 2026
Non scritta su invito
Logo di therugdecor.com

Risposta di therugdecor.com

Thank you so much! We’re very happy to hear that you love the carpet.

We sincerely apologize for the longer-than-expected delivery time. During the production period, we experienced unusually severe heatwaves in India, followed by heavy rains and flooding, which unfortunately affected our production schedule. Since our rugs are handmade, hand-washed, and naturally sun-dried, these unexpected weather conditions caused delays that were beyond our normal production timeline.

Since then, we have significantly strengthened our production process and increased capacity to better handle such disruptions. Our newer orders are now being completed and delivered on or before their estimated delivery timelines.

We truly appreciate your patience and understanding, and most importantly, we’re delighted that you love your rug. We hope you enjoy it for many years to come!

Valutata 5 stelle su 5

Love both of my rugs

Love both of my rugs! Sizing perfect and colors accurate to the description. If they say wine, it’s wine. If they say gold, it’s gold. Knots are soft to the touch and rugs are well done and strong. I am
So happy. It takes a while for them to get done but it is worth every month. I am ordering more now to use on my staircases.

12 giugno 2026
Valutata 5 stelle su 5

I previously wrote a 1 star review…

I previously wrote a 1 star review because of the time it took to receive the rug. I am back to update my review to **5 STARS**!! My 9x12 rug was worth the wait! Though it took 4 months to make, it shipped incredibly quickly (~3-4 days from India) and the quality of the rug blew me away. It is absolutely gorgeous. Deepak, the customer service agent, was extremely patient with me and very quick to respond every time I reached out. He explained where my rug was in the creation process and provided updated timing along the way. Though I had been frustrated while waiting, I am grateful for his quick communication and the quality of the final product encouraged me to update my review. Trust the process! It was worth it! 5 Freaking Stars!!!!!!

2 settembre 2026
Non scritta su invito
Valutata 5 stelle su 5

Great rug

Great rug, exactly as pictured. Colors are vibrand and just how I expected and wanted. Received quickly and a seamless purchase.

3 agosto 2026
Non scritta su invito
Valutata 5 stelle su 5

Repeat customer 👍

I’ve bought two rugs from the Rug Decor so far. One was made to order, one was in stock. Both are gorgeous and high quality.

I expected the made-to-order one to take time, which it did. But when I contacted customer service to inquire about it, they would email me back right away with the information. It’s clear that this business cares about quality and service.

I have a weakness for hand-knotted rugs, so I’ve been thrilled to find so many incredible designs and colors from them at fabulous prices. I look forward to ordering from them again!

20 luglio 2026
Non scritta su invito
Valutata 5 stelle su 5

The rug is beautiful

The rug is beautiful! So well made. It took almost 3 months and I had to reach out to them for Status updates but all worth it. It’s gorgeous and amazing quality! Delivery was no hassle. Great price too. Highly recommend.

16 luglio 2026
Non scritta su invito
Valutata 5 stelle su 5

Absolutely love my new rug!

Absolutely love my new rug!! The colors are gorgeous. I would order again without hesitation. The size was exact. The quality is high and it was much softer than I expected. It rolled out easily with almost no wrinkles/creasing.

15 marzo 2026
Logo di therugdecor.com

Risposta di therugdecor.com

Thank you so much for your wonderful review! We’re delighted to hear that you love your new rug and that the colors, size, softness, and quality exceeded your expectations.

We truly appreciate your support and look forward to helping you find another beautiful rug in the future!

Valutata 5 stelle su 5

I have bought multiple rugs from Rug…

I have bought multiple rugs from Rug Decor and have been pleased with each one. They are very responsive to questions a the shipping time is reasonable especially if it is in stock.

1 febbraio 2026
Logo di therugdecor.com

Risposta di therugdecor.com

Thank you so much for your continued support — it truly means a lot to us!

We are glad the shipping experience met your expectations. Your trust in ordering multiple rugs from us is deeply appreciated.

Valutata 5 stelle su 5

I am very pleased with the customer…

I am very pleased with the customer service I received from this company. They are very professional and prompt with a questions you may have. I highly recommend them and will be doing further business with them in the future.

3 aprile 2026
Non scritta su invito
Logo di therugdecor.com

Risposta di therugdecor.com

Thank you so much for your kind words! We’re truly glad to hear that you had a positive experience with our customer service.

Valutata 4 stelle su 5

Top notch rug purchase

I received a high-quality, gorgeous rug at a reasonable price - right on time. The color and pattern were not exactly as pictured. However, I am happy and would recommend The Rug Decor.

31 gennaio 2026
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Risposta di therugdecor.com

Thank you so much for your kind words! We really appreciate your recommendation and look forward to serving you again in the future!

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