Love 💕 my bag! Everything was as described the rating was correct, she is in great condition! Arrived quickly- Such an easy wonderful trustworthy experience ! Thank you!
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
The shoes were of great value, even though cleansing was needed before wearing. Price was excellent, but shipping too expensive!
L'azienda ha risposto
I recently sold to the real real a couple months ago, so they gave me a gift card for $100 when I didn’t spend it in the maybe one month they took it back very disappointed. I don’t think I will ever... Leggi di più
Damage to articles in transit to TRR. Negligence in certifying $18,000 Gurhan necklace. Arrived in a plain box rattling around with no jewelry pouch or anything. Despicable. No interest in suppo... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
The RealReal offers women's and men's luxury fashion brands such as Chanel, Christian Louboutin, Céline, Hermes, Gucci, Louis Vuitton, Manolo Blahnik and Rolex.
Informazioni di contatto
Beechwood Road 20, 07901, Summit, New Jersey, Stati Uniti
- 908-818-9922
3,9
Molto buono
382 recensioni
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Item was packaged nicely but completely…
Item was packaged nicely but completely different size from photos and measurements I can’t wear this purse it’s huge
10 aprile 2026
Risposta di The RealReal - Summit, NJ
We appreciate your feedback. We're sorry the item's size was different than expected, making it unusable. Please feel free to reach out by email at reviews@therealreal.com if there is anything we can do to assist you further.
Quality is as described & pictured…
Quality is as described & pictured online. Appropriate pricing. Quick shipping.
9 aprile 2026
Risposta di The RealReal - Summit, NJ
We're happy to hear that the quality met your expectations, and we appreciate your feedback regarding the pricing and fast shipping!
Very happy with my purchase
Very happy with my purchase. It was a great value, the quality was excellent, and delivery was fast and efficient. The whole experience was smooth from start to finish.
1 aprile 2026
Risposta di The RealReal - Summit, NJ
We're very happy you're pleased with your purchase! It's great to know you found it a great value with excellent quality and efficient delivery. We appreciate your feedback.
Risposta di The RealReal - Summit, NJ
We appreciate your positive feedback!
Risposta di The RealReal - Summit, NJ
We're so happy the purchase was easy, the descriptions accurate, and the shipping quick! Thanks!
I got my package on the date they said…
I got my package on the date they said it would come. I love my purse, it looks brand new. I’m very very happy with my purchase
8 aprile 2026
Risposta di The RealReal - Summit, NJ
We're so happy to hear that your package arrived on time and that you love your purse! It's great to know you're very happy with your purchase.
All the items I purchased were in good…
All the items I purchased were in good condition. Although I wish they listed that some of the stones on the skull purse was missing. Other than some missing stones, great.
7 aprile 2026
Risposta di The RealReal - Summit, NJ
We’re glad to hear you were happy with the condition overall. We’re sorry the listing didn’t note that some stones were missing on the skull purse, that’s important detail and should have been clearer. Please email us at reviews@therealreal.com with your order details so we can review this and help further.
The color is a bit more "mustard" than…
The color is a bit more "mustard" than "gold". Still nice, but not what i wanted.
13 aprile 2026
Non scritta su invito
Risposta di The RealReal - Summit, NJ
We appreciate your feedback and are sorry the color wasn't as expected. We'll review our product descriptions to ensure better accuracy.
Risposta di The RealReal - Summit, NJ
We appreciate your positive feedback on the bag and the quick delivery!
Risposta di The RealReal - Summit, NJ
We're so glad you love our service! Thanks for your great feedback, it means a lot to our team.
I recently received my second Gucci…
I recently received my second Gucci handbag from TRR. Both rated as very good. The first bag actually was very good and very close to excellent. The second bag I’m fairly disappointed sbout. The end of the shoulder strap come very bent loosen and sticks out in the air and the off-white leather trim around the top had is dirty. I didn’t have to clean anything on my first purse, which I just sent you for resale. I’ll be Leary about another purchase.
2 aprile 2026
Risposta di The RealReal - Summit, NJ
We appreciate your feedback. Please email us at reviews@therealreal.com for help.
Whatever was on the details when I…
Whatever was on the details when I ordered it was the same when I received the backpack
1 aprile 2026
Risposta di The RealReal - Summit, NJ
We're happy to hear that the backpack matched the details from when you ordered it. Thank you for your positive feedback, we appreciate it!
Risposta di The RealReal - Summit, NJ
We appreciate your positive feedback regarding our fast shipping and correct description!
Package came in a slightly opened…
Package came in a slightly opened package (might be the carriers issue). The item was listed as good condition but I received the bag with noticeable tears but have I known or even written in the description/shown photos I would’ve passed on purchasing with the price I paid
24 marzo 2026
Risposta di The RealReal - Summit, NJ
We appreciate you bringing this to our attention. We're sorry the package arrived damaged and the item's condition wasn't as described. Please email us with details at reviews@therealreal.com for help.
Risposta di The RealReal - Summit, NJ
We appreciate your feedback and are happy you found it simple to use and received your order on time.
Deleted app, not happy.
The used jeans my son ordered were fake, we paid $100. received a refund of $66.00 because of shipping and restocking fee. I don’t think we should have had to pay (to return) because it was false merchandise. If it was real, he would have kept the jeans.
23 marzo 2026
Risposta di The RealReal - Summit, NJ
We regret that the jeans were not authentic and that you had to pay for return shipping and restocking. Please email us at reviews@therealreal.com with details so that we can help further.
This store and the online shopping has…
This store and the online shopping has very accurate descriptions of items to consign and purchase.
28 marzo 2026
Risposta di The RealReal - Summit, NJ
We're glad you find our item descriptions accurate for both consigning and purchasing. Thank you for sharing your positive experience with us!
Purse was in excellent condition and a…
Purse was in excellent condition and a great value
28 marzo 2026
Risposta di The RealReal - Summit, NJ
Thank you for your feedback!
I received the shoes dirty with socks in them.
I received the shoes dirty, in a box that was opening at the seams, and with dirty old socks inside the shoes. Shipping was on time.
27 marzo 2026
Risposta di The RealReal - Summit, NJ
We appreciate your feedback and are sorry the shoes arrived in poor condition. Please email us at reviews@therealreal.com with details so that we can help further.
Great experience with handling the…
Great experience with handling the mixup quik and easy .
26 marzo 2026
Risposta di The RealReal - Summit, NJ
We're glad your experience was great, and we appreciate you saying the mixup was handled quickly and easily.
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