The RealReal - Houston Recensioni 38

TrustScore 4 su 5

3,9

888 Westheimer Rd., Suite 153, 77006 Houston, TX, US


Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 5 stelle su 5

Wonderful experience....I was able to consign my merchandise so easily. The sales person in Houston was so nice and very helpful as he explained the consignment process!

Valutata 3 stelle su 5

I don't recommend selling here. The commission is high. I sold a nice Prada jacket for just $29. Recommend DIY. The sign on offer is attractive and you get some goods that's about it.

L'azienda ha risposto

Valutata 5 stelle su 5

We have had great experience at TRR Houston. Heaven is awesome and treats us like VIPs. We have purchased many items and will continue to do so.

L'azienda ha risposto

Valutata 5 stelle su 5

It was my first time purchasing on line and even though the item I adored didn't work out, the customer service was outstanding and very easy to navigate through the website. I decided to go to the Ho... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di abbigliamento donna
  2. Negozio di abbigliamento

Scritti dall'azienda

The RealReal offers women's and men's luxury fashion brands such as Chanel, Christian Louboutin, Céline, Hermes, Gucci, Louis Vuitton, Manolo Blahnik and Rolex.


Informazioni di contatto

  • 888 Westheimer Rd., Suite 153, 77006, Houston, TX, Stati Uniti

  • (713) 424-4144

3,9

Molto buono

TrustScore 4 su 5

38 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

TheRealReal Thieves

Via email TheRealReal just refused again to compensate me for not returning my Prada scarf back to me after I very soon changed my mind about putting it up for consignment.

6 maggio 2026
Non scritta su invito
Valutata 3 stelle su 5

I don't recommend selling here

I don't recommend selling here. The commission is high. I sold a nice Prada jacket for just $29. Recommend DIY. The sign on offer is attractive and you get some goods that's about it.

16 luglio 2025
Logo di The RealReal - Houston

Risposta di The RealReal - Houston

We appreciate your feedback and regret that you were not satisfied with the commission and selling price. We will review our pricing structure to ensure better outcomes for our sellers.

Valutata 5 stelle su 5

Great experience

Houston associate Sydney was very helpful

18 aprile 2026
Logo di The RealReal - Houston

Risposta di The RealReal - Houston

We appreciate you sharing your positive experience. We're happy to hear that our associate was helpful to you.

Valutata 5 stelle su 5

Experience the quality

Great experience

5 aprile 2026
Logo di The RealReal - Houston

Risposta di The RealReal - Houston

Thank you so much for your feedback! We’re really glad to hear you had a great experience. We appreciate your support and hope to see you again soon.

Valutata 5 stelle su 5

Excellent service

Excellent service

2 aprile 2026
Logo di The RealReal - Houston

Risposta di The RealReal - Houston

Thank you so much for your kind feedback! We’re thrilled to hear you received excellent service. We truly appreciate your support and hope to see you again soon.

Valutata 5 stelle su 5

Shipping was really fast

Shipping was really fast. Presently surprised. My item that I ordered came just as described in a sale. Love it.

15 marzo 2026
Logo di The RealReal - Houston

Risposta di The RealReal - Houston

We're happy to hear that you were presently surprised by the fast shipping! We're glad that your item came as described and that you love it.

Valutata 1 stelle su 5

I ordered an expensive luxury limited…

I ordered an expensive luxury limited edition wallet from TRR. The wallet was shipped via UPS. I have been buying and consigning from TRR for years all while residing at the same address. Whoever shipped my packages had it delivered to a P.O. Box. I have contacted customer service and have constantly received the run around. TRR should stand for THE RUN a ROUND when there is an issue where customer service is needed!!!

12 marzo 2026
Non scritta su invito
Logo di The RealReal - Houston

Risposta di The RealReal - Houston

We regret to hear about the issue with your delivery. We appreciate your long-term patronage and apologize for the frustration caused by the incorrect shipping and customer service experiences. Thanks for bringing this to our attention. Please feel free to reach out by email at reviews@therealreal.com if there is anything we can do to assist you further.

Valutata 1 stelle su 5

Sunglasses

I’m very disappointed with the sunglasses I purchased. They are much more deteriorated than they appeared in the listing. The condition was described as “very good,” but that was not accurate. If I had been properly informed about their true condition, I would not have purchased them. This was very misleading and frustrating.

12 febbraio 2026
Logo di The RealReal - Houston

Risposta di The RealReal - Houston

We’re so sorry you received your item in that condition and we’ll make it right if an item doesn’t match up to our description. Please email us at reviews@therealreal.com with the order number and we'll sort this out for you right away.

Valutata 5 stelle su 5

It was my first time purchasing on line…

It was my first time purchasing on line and even though the item I adored didn't work out, the customer service was outstanding and very easy to navigate through the website. I decided to go to the Houston store for the return vs mailing and the sales associates were very helpful.

25 gennaio 2026
Logo di The RealReal - Houston

Risposta di The RealReal - Houston

We appreciate you sharing your first online purchase experience. We're glad our customer service and website were easy to navigate. It's great to hear that the sales associates at the Houston store were helpful with your return!

Valutata 1 stelle su 5

The scam within

Prior to sending my items I searched TRR for similar items to get a better feel for what my particulars might sell for. There was 1 particular pair of shoes that sold for a fair amount for its condition. I happen to have the same item however mine were new. I was told my items would be posted within 3 weeks and that I would recieve notification once they posted. Within 2 weeks my wife happened to check. To our surprise some of our items were posted, pending sale, and sold all within the same day. Good right? Not! Nobody notified us, and those new shoes were priced extremely low and sold simultaneously. I'm telling you, as soon as they posted a sale was pending and sold! The description was falsified to justify a low price but it happen to be the same description as the old beat up pairs that previously sold, and for much more than my new pair. So here is what I believe...The person who bought my shoes is a person who work at the company! Again, at TRR an employee capitalized off my brand new item without my knowledge or approval. I'd be willing to bet, my very shoes will be listed for sale again in the near future and they will sell at a higher price guaranteed. SCAM SCAM SCAM. Needless to say I requested all my other items returned and I will not be using these tricksters again...

11 gennaio 2026
Non scritta su invito
Logo di The RealReal - Houston

Risposta di The RealReal - Houston

We appreciate you sharing your experience. We're sorry to hear about the issues with the pricing and description of your shoes, and the lack of communication. Please email us with details at reviews@therealreal.com for help.

Valutata 5 stelle su 5

Helpful caring and friendly staff and…

Helpful caring and friendly staff and great selection of items!

18 dicembre 2025
Logo di The RealReal - Houston

Risposta di The RealReal - Houston

We're glad you found our staff helpful, caring, and friendly. We appreciate your positive feedback about our selection.

Valutata 5 stelle su 5

The items I ordered came quickly and…

The items I ordered came quickly and were just as described and at a very good price.

17 novembre 2025
Logo di The RealReal - Houston

Risposta di The RealReal - Houston

We're happy to hear that your order arrived promptly and met your expectations with its description and price. Thank you for your positive feedback!

Valutata 5 stelle su 5

Excelente experiencia el producto tal y…

Excelente experiencia el producto tal y como se describe y se ve en la foto llegó rápido

16 novembre 2025
Logo di The RealReal - Houston

Risposta di The RealReal - Houston

Nos alegra mucho saber que tuviste una experiencia positiva con tu compra. Agradecemos tus amables palabras y comentarios.

Valutata 5 stelle su 5

Great company

Great company! Accurate information about the product and the shipping was faster than expected.

28 ottobre 2025
Logo di The RealReal - Houston

Risposta di The RealReal - Houston

We're happy to hear that you had a great experience with our company! We appreciate your feedback on the accurate information and faster shipping.

Come funziona Trustpilot

Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.

Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.

Scopri di più sui diversi tipi di recensioni.

Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.

Scopri di più su come vengono gestite le recensioni su Trustpilot.

Ecco qui 8 consigli per scrivere delle ottime recensioni.

La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.

Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.

Scopri di più