I purchased a 128GB PhotoStick that refused to work with my iPhone 14 ProMax. PhotoStick customer support worked with me over 2 days diligently trying to find a fix. We concluded there must me somethi... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Fantastic customer service. When the item didn't arrive as scheduled, the representive, Rachel P., immediately looked into the problem and kept me updated. It was a shipping problem with USPS and ha... Leggi di più
L'azienda ha risposto
Habe für ca. 200 € (incl. Zoll, Versand etc.) diesen Photostick bestellt. Allerdings so einfach, wie beworben, scheint das alles nicht zu funktionieren! Da es auch ansatzweise keine (deutsche) Bed... Leggi di più
L'azienda ha risposto
Habe den Stick auf der deutschen Website (mit Weiterleitung auf die Originalwebsite) für $ 188,00 USD (inkl. Shipping und Taxes) bestellt. In Deutschland kam noch eine Zollgebühr von 32,79€ hinzu. Sti... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Get ThePhotoStick or ThePhotoStick Mobile to easily and securely backup all your photos and videos and free up space on your phone or computer.
Informazioni di contatto
South Colorado Avenue 225, 80731, Haxtun, Stati Uniti
- thephotostick.com
3,0
Nella media
572 recensioni
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Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
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Excellent Customer service and Technical Support
Excellent Customer service and Technical Support
Hello, 2/9/23 9:20 am, I had assistance with ALKYL, with ThePhotoStick Omni technical support team. My issue was having difficulty synching my iPhone with the ThePhotoStick Omni. ALKYL, assisted me, and was outstanding in helping me with synching ThePhotoStick Omni with my Iphone. ALKYL, needed not only to problems solve why my Iphone and ThePhotoStickwere not synching, but also was excellent in assisting me with how to do the steps on my computer which took a lot of patience and guidance as I am not all that computer literate. AKLYL, was truly superior in technical support and is a great asset to your team. Please Thank AKLYL for me.
9 febbraio 2023
Non scritta su invito
Risposta di ThePhotoStick
Hello Margo and David!
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our technical support team, specifically our agent Alkyl. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready 24 hours a day 7 days a week (excluding major holidays) to assist you.
Sincerely,
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Prairie IT Service nicht zu empfehlen! Bei Lieferung ( hat sehr lange…
Bei Lieferung ( hat sehr lange gedauert! ) sollte ich beim Postboten zusätzlich über 20€ Gebühr bezahlen, obwohl ich schon 104,70 $ USD bezahlt hatte. Ich habe die Annahme beim Postboten deshalb verweigert. Päckchen ging am 9.1.23 zurück. Mein Geld habe ich nach vielen Nachfragen wo mein Geld bleibt erst teilweise am 8. 2.23 erhalten. Statt der bezahlten 104,70$ USD wurden mir nur 95,19 $ USD zurück überwiesen!!! Bei Prairie IT Vorsicht bei Bestellungen!!!!
8 febbraio 2023
Non scritta su invito
Risposta di ThePhotoStick
Hallo
Vielen Dank für Ihre Geduld. Es tut mir leid, aber meine Agenten haben es Ihnen in Ihrem eingereichten Ticket an unseren Support erklärt. Alle Versand- und Bearbeitungsgebühren sind nicht erstattungsfähig. Dies ist auf unserer Website unter unseren Nutzungsbedingungen und unserer Rückgaberichtlinie vermerkt. https://www.thephotostick.com/policies/terms-of-service
Danke
Rachel
Das PhotoStick Review-Team
ThePhotoStick-Supportcenter: https://www.thephotostick.com/pages/support-center
The after sales service is out of this world
The after sales service is out of this world! I have felt that they really care about their customers.
Something that is very rare these days. I think you can trust this company 100%. Thank You John
1 gennaio 2023
Non scritta su invito
Risposta di ThePhotoStick
Hi John
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready 24 hours a day 7 days a week (excluding major holidays) to assist you.
Sincerely,
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
It’s useless don’t buy it
It’s useless. No better than a basic memory stick. Photos and files taken from an iPad are just dumped there. they aren’t organised in any way. Music files are mixed in with photos and duplicates are not removed. It takes ages to browse through them.
I tried it on my laptop as well. initially there was a screen that had some options such as remove duplicates. A screen you don’t get on the iPad. Half way through the back up it failed. I took it out and when I put it back in it wouldn’t work. Just keep getting a message to re format it.
So, I have copies of my photos from my iPad on it, but not my laptop. They are not organised in any way. And there’s no apparent way to get them out of the photo stick, for example if you wanted to print or transfer one photo to another device.
It takes ages to arrive from the USA as well.
All in all. A very expensive and very basic memory stick that simply doesn’t do what is advertised. Don’t waste your money.
26 gennaio 2023
Non scritta su invito
Risposta di ThePhotoStick
Hello Lynette
Thank you for reaching out to us today. Please click the website link below to be connected to our Customer Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready.
Thank you
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Previously purchased a 128 photostick…
Previously purchased a 128 photostick said it was full and appeared about 70% OF MY PHOTOS HAD BEEN DOWNLOADED , so bit the bullet and purchased a 256 stick ,started to download the the stick failed , went blank .have today tried to find photo's on the 256 meg stick would say only 10% of the images are there , and many many multiple images , have not contacted photostick as no phone number , and when I went to the chat line the 256 image was greyed out so could go no further . would have given them both zero stars if i could an expensive useless experience
Grant
20 gennaio 2023
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Risposta di ThePhotoStick
Hello Grant
Thank you for reaching out today. I am sorry for the inconvenience caused to you. Please reach out to our support for further assistance with your order https://www.thephotostick.com/pages/support-center. We offer 24/7 live chat and email support, one of our agents will gladly assist you.
Thank you
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
I couldn’t get on with my Photostick…
I couldn’t get on with my Photostick and decided to return it, unfortunately the Post Office was experiencing a cyber attack so had stopped shipping to the US, (I’m in the UK) I relayed this to Photostick who forwarded my predicament to Rachel in Customer Relations. She quickly got back to me and said that my order would be refunded, which it was, within hours.
If only all companies were this good when dealing with their customers.
17 gennaio 2023
Non scritta su invito
Risposta di ThePhotoStick
Hello Mike
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready 24 hours a day 7 days a week (excluding major holidays) to assist you.
Sincerely,
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Reingelockt und abgezockt
Habe den Stick auf der deutschen Website (mit Weiterleitung auf die Originalwebsite) für $ 188,00 USD (inkl. Shipping und Taxes) bestellt. In Deutschland kam noch eine Zollgebühr von 32,79€ hinzu. Stick auf mehreren Geräten erfolglos ausprobiert. Schrecklich langsam und in den ersten Minuten immer wieder die Datenübertragung abgebrochen. Dieser Stick funktioniert nicht! Eine Rücksendung in die USA hätte mich nochmal 59,00€ gekostet… Habe Stick weggeworfen und bin um eine Erfahrung reicher. Meine Empfehlung: Finger weg!
12 gennaio 2023
Non scritta su invito
Risposta di ThePhotoStick
Vielen Dank, dass Sie sich heute an uns gewandt haben. Bitte klicken Sie auf den nachstehenden Website-Link, um mit unserem Kundensupport-Center verbunden zu werden. Einer unserer Agenten hilft Ihnen gerne weiter. Hinweis: Bitte halten Sie Ihre Bestellnummer bereit.
Danke dir
Rachel
Das PhotoStick Review-Team
ThePhotoStick-Supportcenter: https://www.thephotostick.com/pages/support-center
Disappointed
My Husband ordered these, I have no use for them. Trying to find customer service for help in returning the items is impossible.
Please give me a way to return these
Patricia
25 dicembre 2022
Non scritta su invito
Risposta di ThePhotoStick
Hello
Thank you for reaching out to us today. Please click the website link below to be connected to our Customer Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready.
Thank you
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Christmas gift failed
This photostick requires that you download an app in order for it to work. The app is terrible. The photos on the photostick were all corrupted; nothing was transferred over. The return is even worse. They don’t reply to your email after multiple messages and concerns. The only thing that was positive was it arrived in the mail box within 3 days. There are no phone number to contact for a refund. The one they have is a recording. It’s a great concept but fell short on the promises.
Do not buy this product for it will give you a headache to try to get your money back.
Disappointed,
Thuy Dong
Milton, DE
25 dicembre 2022
Non scritta su invito
Risposta di ThePhotoStick
Hello
We are saddened to hear you want to return your order. Please make sure to click on this link https://forms.gle/ea5ZHxJsetNgg4fY7 and follow all of the provided return instructions. Once you complete and submit the form, you will be emailed your RMA# Please make sure it does not get sent to your spam folder, as they tend to get sent there. You will receive a notification email as soon as your return has been received and processed. Please note, any items returned after the 30-day return window (Starting the date your package is delivered), will be denied a refund. We do not offer exchanges currently; we apologize for the inconvenience.
Attention - if you placed your order with Amazon, you would need to contact them for the return process that they require. If you need anything else, please let us know.
Thank you
Rachel
ThePhotostick Review Team
PhotoStick Omni
Photo stick Omni:
I bought recently by mistake a product I couldn’t use. So I spoke to Rachel in the Company and as they had received the product I returned, she issued a refund without any delays! I think this is a reliable company and I wouldn’t hesitate ordering from them again in the future! Thank you Rachel.
Niobe S
12/23/22
23 dicembre 2022
Non scritta su invito
Risposta di ThePhotoStick
Hi Niobe
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready 24 hours a day 7 days a week (excluding major holidays) to assist you.
Thank you
ThePhotostick Review Team
not a good buy
bought 256G omni for over £100.
works on my Apple ipad.
but most of my photos are on my Motorola G10 phone and it simply does not work. tried everything, just given up. waste of money
23 dicembre 2022
Non scritta su invito
Risposta di ThePhotoStick
Hello Michael
Thank you for reaching out to us today. Please click the website link below to be connected to our Customer Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready.
Thank you
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Nach mehrmaliger Urgenz wurde mir…
Nach mehrmaliger Urgenz wurde mir mitgeteilt dass es keine Bedienungsanleitung in Deutsch gibt, dies ist im der Werbung und bei Anbot/bBstellung nicht ersichtlich.
1 dicembre 2022
Non scritta su invito
Risposta di ThePhotoStick
Hallo Herbert
Vielen Dank, dass Sie sich heute an uns gewandt haben. Es tut mir aufrichtig leid, dass Ihnen diese Unannehmlichkeiten entstanden sind. Leider bieten unsere Photostick-Produkte keine Benutzerhandbücher in anderen Sprachen als Englisch. Ich habe eine Rückerstattung an Sie vorgenommen und eine Bestätigungs-E-Mail wurde gesendet. Bitte stellen Sie sicher, dass es nicht an Ihren Spam-Ordner gesendet wurde. Wenn Sie weitere Hilfe benötigen, wenden Sie sich bitte an unseren Support unter www.thephotostick.com und klicken Sie auf das Symbol in der unteren rechten Ecke des Bildschirms, um sich mit unserem Support-Team zu verbinden
Danke schön
Rachel
Direktor für Kundenbeziehungen
Great Customer Service Chat Line
Great Customer Service Chat Line
I ordered multiple Photo Sticks for family members for Christmas. Then I realized it was iffy that they may not arrive before the big day. That is when I saw the online chat line on the website. I asked if it was possible to change the shipping to expedited shipping. They worked at finding out if they could do this. Fortunately, there was still time to make this change. I am so grateful for their help!
19 dicembre 2022
Non scritta su invito
Risposta di ThePhotoStick
Hello Connie
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready 24 hours a day 7 days a week (excluding major holidays) to assist you.
Sincerely,
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
I Received Help In A Flash
I had a problem with my PhotoStick and received a prompt reply from Rachel P. Customer Relation Director.
She helped by asking about my exact issue's I was having with my PhotoStick. She gave me a site to click on that help's with problems.
Rachel, has been a top notch listener and was very attentive in helping me with my PhotoStick.
I was very pleased with the fast email's from her.
The help I received was outstanding.
Thank you, Tom
17 dicembre 2022
Non scritta su invito
Risposta di ThePhotoStick
Hi Tom!
Thank you so much for posting your review today and thanking us for the prompt attention our customer relations director, Rachel provided you. Please do not hesitate to reach out to us if you need anything further. Have a wonderful holiday season and thank you for being a valued customer.
Thank you
ThePhotostick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
I was conned by the web advert which I…
I was conned by the web advert which I came across when looking at something else/ Then made the mistake of ordering a Photostick. Then the USA based supplier added Tax and shipping cost . I tried to cancel but the chat line is another Rip off of the same " have a nice day brigade2 Still no sign of delivery and i doubt it will arrive before xams when i will send it right back . Avoid at all costs order GU142649-TPSOMNI .
This is me REACHING OUT to you. Have a nice day
UPDATED 19/12/22 This below is typical of the stuff you will be fed by these robots . They quite obviously could give a toss about adding fees and letting you know you will wait for up to 8 weeks. Really handy when you ordered for xmas . Tried to cancel day after I ordered but this is the result .
27 novembre 2022
Non scritta su invito
Risposta di ThePhotoStick
Hello Anton
Your order has shipped and I've included the information below so you can track your package. Please note, our shipping policy states on our website, we ship out our product same day using DHL, shipment times with DHL are 5-7 business days once in transit typical for US destinations, 2-7 weeks to Canada, 4-8 weeks for other International destinations due to Customs.
Please note: Due to current unprecedented times and border closures, some International shipments may experience delays up to 8 weeks. International customers, please note: the tracking will not update once the package leaves the US until it has cleared your customs port. Once the package has cleared your country’s customs port, it will be transferred over to your local post office for its final delivery. Please feel free to contact us with any further questions.
International customers including Canada Please note: "Unprecedented parcel volumes combined with new safety protocols, reduced international flights, and pandemic measures worldwide are creating delays for customers"
Australian Customers only: Please note from DHL Shipping: "There are current delays to & within AU & NZ. We are seeing airfreight capacity, & transport backlogs to the destination country, as well as, slower clearance & processing within the country due to lock downs and safety measures implemented to reduce the spread of Covid-19. We are sorry for the inconvenience. Please allow additional time for delivery completion. We appreciate your patience and understanding."
Order:
Tracking Link https://webtrack.dhlglobalmail.com/orders/33872211299715073/details/202211291751DKLMJD
Total waste of time and money - Dont buy it
I waited approx 6 weeks for the Omni to arrive (had hoped to load pictures for my elderly father from his various devices for a Christmas present). Unfortunately the software did not load (Windows 10 PC) and I had several hours trying to find help with chat room to support. They offered me different and sometimes conflicting advice ranging from 'turn off your firewall' to 'reformat the stick' to 'try it on another device' to reboot. None of which worked, and the 'reformat' which I followed to the letter cleared the stick of all software, so I was promptly told to return it. I now have to trust that after completion of the forms and forfeiting my shipping/postage costs I will in fact receive a refund. I do not hold much hope. In a word disappointing.
2 dicembre 2022
Non scritta su invito
Risposta di ThePhotoStick
Hello Mr. Fosbeary
I am so sorry to hear that you had issues with your ThePhotoStick. I see you were issued a refund on 12/3/22 and a confirmation email was sent for your records. Quality is a top priority for us and we thank you for bringing this to our attention.
Sincerely,
Rachel
ThePhotostick Review Team
Have tried 4 times to have Photostick…
Have tried 4 times to have Photostick send me the necessary paperwork to return a non-working Photostick. I used the email address in their web site for requesting returns without any response. Photostick never worked, locked up my computer and their customer service group sent me to a web site which they said was their technical support. That webside charged me $55 for telling me that they could not solve my problem and that I should call Photostick back to solve the problem. All I want is to return the Photostick from order 4473301991560
28 ottobre 2022
Non scritta su invito
Risposta di ThePhotoStick
Hello Rogers
I am sorry for any confusion, but our tech support agents would never send you to a 3rd party site for further assistance and we do not charge for any type of support. Please accept my sincerest apologies if you were not on our correct support site. Please follow the instructions below to return your order for a refund.
Please make sure to click on this link https://forms.gle/ea5ZHxJsetNgg4fY7 and follow all of the provided return instructions. This will ensure a proper refund to you.
You will receive a notification email as soon as your return has been received and processed.
Thank you
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
The fact that I cancelled and later had…
The fact that I cancelled and later had an email saying that the item was on it's way, they still refunded me.
3 novembre 2022
Non scritta su invito
Risposta di ThePhotoStick
Hello Jenny
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready 24 hours a day 7 days a week (excluding major holidays) to assist you.
Sincerely,
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
GREAT PRODUCTS - GREAT SERVICE
I am taking the time to write a review because this company really worked very diligently to resolve my problem. Both the technical staff and customer service were extremely helpful and took care of the issue very quickly. This is a company I trust and will buy from them again.
20 ottobre 2022
Non scritta su invito
Risposta di ThePhotoStick
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready 24 hours a day 7 days a week (excluding major holidays) to assist you.
Sincerely,
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
I have just been on chat with this…BRILLIANT Company.
I have just been on chat with this company and they could not have been more helpful with an absolute novice. Well done photo stick people, very courteous and knowledgeable. BRILLIANT !!!
17 ottobre 2022
Non scritta su invito
Risposta di ThePhotoStick
Hello Vera,
Thank you for posting this review and sharing your experience with our support! It is greatly appreciated. If you need anything further, please reach out to our amazing support team, who is waiting to assist you with your needs.
Thank you for being a valued customer
ThePhotostick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
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