When we entered the store we weren’t planning to buy anything but Eman’s ( one of the staff members ) amazing service helped us find the perfect scents. She was so kind and helpful that we ended up bu... Leggi di più
Sede
Cambia sedeUnit SU 2.28, St James Quarter, 209 St James Crescent, EH1 3AD EDINBURGH, GB
•Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
The girls on shift today were approachable, had genuine interest and were super helpful. Cara and another girl who was with her (didn’t get her name but served me the first time I came in with my sist... Leggi di più
L'azienda ha risposto
Kush and Lucy were lovely and super attentive. They were very patient with me and offered lots of different suggestions based on the notes of scent I like. All around great experience :)
L'azienda ha risposto
Served by Cara, absolutely top class. Looked up my buying history for me, advised me what I had previously bought and continued to provide exactly what I needed, updated my VIP card,ensured I had all... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Profumeria
- Fornitore di prodotti di bellezza
- Fornitore di cosmetici e profumi
- Negozio di cosmetici
- Fornitore di sapori, fragranze e aromi
- Negozio di prodotti per capelli
Scritti dall'azienda
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Informazioni di contatto
Unit SU 2.28, St James Quarter, 209 St James Crescent, EH1 3AD, EDINBURGH, Regno Unito
5,0
Eccellente
274 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Good choice and great service
I needed to buy a gift and this store is close to Edinburgh city centre near my work in a good, covered shopping centre.
It is quite a large store with lots of stock on display. Anika offered help, gave me a few minutes to look round then when I did ask gave me some good choices with sample cards to smell (I asked for rose-scented perfumes). I chose one and she pointed out another size with better value so I changed to that. Great service with a smile.
10 febbraio 2026
Non scritta su invito
Risposta di The Perfume Shop - Edinburgh St James 360
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Cavan was lovely and super helpful!
Cavan was lovely and super helpful!
10/10 service!
8 febbraio 2026
Non scritta su invito
Risposta di The Perfume Shop - Edinburgh St James 360
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Attentive and generous customer…
Attentive and generous customer service. Picked the right parfum, following patient assistance. Anika knows her stuff, thanks to her.
7 febbraio 2026
Non scritta su invito
Risposta di The Perfume Shop - Edinburgh St James 360
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Member of staff who knows what they are doing
I went into The Perfume Shop in St James Square in Edinburgh on Thursday with hope of buying a aftershave, the sales assistant was lovely and polite her name was Emma she made me feel welcome and went though a range of different aftershaves until I found the right one very diligent and no pressure from Emma for me to buy anything which was great because other establishments wouldn't have been so patience so a big shout out to The Perfume Shop well done
5 febbraio 2026
Non scritta su invito
Risposta di The Perfume Shop - Edinburgh St James 360
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
An unforgettable perfume experience
An unforgettable perfume experience, especially thanks to Callie
This perfume shop is a true gem, but what made the experience exceptional was Callie. From the moment I walked in, she was warm, knowledgeable, and genuinely passionate about fragrance. She took the time to understand my preferences, explained scent notes with real expertise, and guided me toward perfumes I never would’ve discovered on my own but instantly loved.
Callie has a rare talent for making you feel both comfortable and excited, whether you’re a fragrance expert or just exploring. Every recommendation felt thoughtful and personal, not rushed or sales-driven. I left with a scents that feels perfectly.
7 febbraio 2026
Non scritta su invito
Risposta di The Perfume Shop - Edinburgh St James 360
Hello Ifeoma,
Thank you for your lovely 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us thanks to Callie! We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
We went there last night and Ms
We went there last night and Ms. Cavan assisted as enthusiastically..She helpful and approachable and the experience was nice
3 febbraio 2026
Non scritta su invito
Risposta di The Perfume Shop - Edinburgh St James 360
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Risposta di The Perfume Shop - Edinburgh St James 360
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I was helped by a lovely lady calle
I was helped by a lovely lady called Jamie. 10/10 customer service.
2 febbraio 2026
Non scritta su invito
Risposta di The Perfume Shop - Edinburgh St James 360
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Huge thanks to Callie ⭐️ for the…
Huge thanks to Callie ⭐️ for the wonderful service today! She was so helpful and kind while I was picking out a perfume for a friend birthday. Easily the best service I’ve had in a long time.
31 gennaio 2026
Non scritta su invito
Risposta di The Perfume Shop - Edinburgh St James 360
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Jamie was really helpful and…
Jamie was really helpful and knowledgeable.
23 gennaio 2026
Non scritta su invito
Risposta di The Perfume Shop - Edinburgh St James 360
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Really good service by Cara today at st…
Really good service by Cara today at st James Edinburgh
26 gennaio 2026
Non scritta su invito
Risposta di The Perfume Shop - Edinburgh St James 360
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Very nice experience
Very nice experience! Cara is very polite and helpful!
23 gennaio 2026
Non scritta su invito
Risposta di The Perfume Shop - Edinburgh St James 360
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Incredible Customer Service
Visited today to buy aftershave for my grandson and once again Kes was outstanding!
He is very knowledgeable, helpful and very attentive to customers needs and goes above and beyond to give incredible services.
He is a great ambassador for the brand, and I would highly recommend a visit to this store.
The team are a proper team working together as one and you can tell they are happy to be there. Thank you for your service today
17 gennaio 2026
Non scritta su invito
Risposta di The Perfume Shop - Edinburgh St James 360
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Callie was amazing helping me decide…
Callie was amazing helping me decide between a couple of perfumes and her tips were great! Highly advice asking her for help.
26 dicembre 2025
Non scritta su invito
Risposta di The Perfume Shop - Edinburgh St James 360
Hi,
Thanks for your feedback. Thank you so much for choosing us to shop with.
Happy New Year.
The Perfume Shop
Delivery on time which is so important
Delivery on time which is so important. The only thing I would recommend is adding a safe place In case I am not at home
19 dicembre 2025
Risposta di The Perfume Shop - Edinburgh St James 360
Hi,
Thanks for your review. Have a lovely New Year!
The Perfume Shop.
Outstanding service from Callie
My friend and I popped in prior to seeing mamma mia at the Playhouse. We were served by the delightful Callie. This young girl could not have been more helpful! We ended up spending over £300 between us due to this lovely girl suggesting items for our loved ones, spraying testers etc. she then wrapped up our gifts and we chose personalised ribbons. We could not be happier at the service we received and we shall be back soon. Give this girl a bonus as she deserves it! Thank you Callie
10 dicembre 2025
Non scritta su invito
Risposta di The Perfume Shop - Edinburgh St James 360
Hi,
Thanks for your feedback. It's great to know of your 5* experience.
The Perfume Shop.
Risposta di The Perfume Shop - Edinburgh St James 360
Hi,
Thanks for your 5* feedback!
The Perfume Shop
I had a great experience in store…
I had a great experience in store thanks to Callie,Anika and Anand. Spent a lot of time in store the staff were very helpful. Will definitely visit again
7 novembre 2025
Non scritta su invito
Risposta di The Perfume Shop - Edinburgh St James 360
Hi,
Thanks for your review. I am happy to hear of your recent experience and thanks for shopping with us.
The Perfume Shop.
Risposta di The Perfume Shop - Edinburgh St James 360
Hi,
Thanks for a lovely review. We value you and thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
Shoutout to Sukveer
Shoutout to Sukveer for helping me refill a perfume. She was awesome, really friendly and reminded me to use my points card. Thanks!!
26 novembre 2025
Non scritta su invito
Risposta di The Perfume Shop - Edinburgh St James 360
Hi,
Thanks for a lovely review. We value you and thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.