The Perfume Shop - Edinburgh St James 360 Recensioni 234

TrustScore 5 su 5

4,9

Unit SU 2.28, St James Quarter, 209 St James Crescent, EH1 3AD EDINBURGH, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

We were served by Paul today. Although he appeared to have lost his voice, he was very patient, warm, and offered us a choice of perfumes to choose from. He even recommended another product, which wa... Leggi di più

Valutata 5 stelle su 5

Stopped in at the Perfume Shop out browsing in Edinburgh waiting for the Playhouse. Initially was looking for the new Ghost Linar Goddess to try and we met the lovely Callie. She took us through the s... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Matthew was very polite and patient with us on our visit. Customer service was warm and staff were very helpful.We are new to branded perfume and he helped us choose something that would suit us both.... Leggi di più

Valutata 5 stelle su 5

Aurora helped me choose a fragrance for my upcoming wedding and was so helpful. She spent time finding and helping me try different options and was lovely to chat to. Fab customer service, I’ll defini... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Profumeria
  2. Fornitore di prodotti di bellezza
  3. Fornitore di cosmetici e profumi
  4. Negozio di cosmetici
  5. Fornitore di sapori, fragranze e aromi
  6. Negozio di prodotti per capelli

Scritti dall'azienda

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Informazioni di contatto

  • Unit SU 2.28, St James Quarter, 209 St James Crescent, EH1 3AD, EDINBURGH, Regno Unito

4,9

Eccellente

TrustScore 5 su 5

234 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,9

Tutte le recensioni

(234)

33.237 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Excellent served received from Paul today!

We were served by Paul today. Although he appeared to have lost his voice, he was very patient, warm, and offered us a choice of perfumes to choose from. He even recommended another product, which was very helpful. I will rate my overall customer experience recently from Paul at this branch as excellent!
Rita

28 giugno 2026
Non scritta su invito
Valutata 5 stelle su 5

Matthew was very polite and patient…

Matthew was very polite and patient with us on our visit. Customer service was warm and staff were very helpful.We are new to branded perfume and he helped us choose something that would suit us both. We would be visiting very soon.

27 giugno 2026
Non scritta su invito
Valutata 5 stelle su 5

Aurora helped me choose a fragrance for…

Aurora helped me choose a fragrance for my upcoming wedding and was so helpful. She spent time finding and helping me try different options and was lovely to chat to. Fab customer service, I’ll definitely continue to shop here.

25 giugno 2026
Non scritta su invito
Logo di The Perfume Shop - Edinburgh St James 360

Risposta di The Perfume Shop - Edinburgh St James 360

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Valutata 5 stelle su 5

Staff and service was really good and…

Staff and service was really good and welcoming. Especially Caliie at St James, perfume store, Edinburgh. She made it easy for me to select the perfume as I didnt have enough time to shop and research because of my travel plans but she was very sweet and warm. I bought 2 pradas(male and female). She really has a good taste.

11 giugno 2026
Non scritta su invito
Logo di The Perfume Shop - Edinburgh St James 360

Risposta di The Perfume Shop - Edinburgh St James 360

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Valutata 5 stelle su 5

Stopped by the perfume shop today and…

Stopped by the perfume shop today and Emma was fantastic with helping me find not 1 but 2 fragrances after smelling a lot of others lol. Definitely be back to this store for those other ones I loved

25 giugno 2026
Non scritta su invito
Logo di The Perfume Shop - Edinburgh St James 360

Risposta di The Perfume Shop - Edinburgh St James 360

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Valutata 5 stelle su 5

5 star service

Stopped in at the Perfume Shop out browsing in Edinburgh waiting for the Playhouse. Initially was looking for the new Ghost Linar Goddess to try and we met the lovely Callie. She took us through the scents, helped with the purchase and even threw in a gorgeous wee freebie bag. Absolutely 5 star service and would highly recommend!

24 giugno 2026
Non scritta su invito
Logo di The Perfume Shop - Edinburgh St James 360

Risposta di The Perfume Shop - Edinburgh St James 360

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Valutata 5 stelle su 5

Treat

Cara helped me choose the item i was after. Friendly & efficent service.
Thank you.

21 giugno 2026
Non scritta su invito
Logo di The Perfume Shop - Edinburgh St James 360

Risposta di The Perfume Shop - Edinburgh St James 360

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Valutata 5 stelle su 5

Zoe was very helpful and experienced

Zoe was very helpful and experienced.
We got what we were looking for all thanks to Zoe

23 giugno 2026
Non scritta su invito
Logo di The Perfume Shop - Edinburgh St James 360

Risposta di The Perfume Shop - Edinburgh St James 360

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Valutata 5 stelle su 5

The staff that attended to my was very pleasant and polite

The staff that attended to my was very pleasant and he was helpful. James is very nice and customer friendly

4 giugno 2026
Non scritta su invito
Logo di The Perfume Shop - Edinburgh St James 360

Risposta di The Perfume Shop - Edinburgh St James 360

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Valutata 5 stelle su 5

Very happy

Very happy, great selection, good offers. Love my new scent

18 giugno 2026
Logo di The Perfume Shop - Edinburgh St James 360

Risposta di The Perfume Shop - Edinburgh St James 360

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Valutata 5 stelle su 5

We both shop here at every celebration…

We both shop here at every celebration in life together and this time our wedding anniversary and we both bought each other gift sets with teddy's and chocs, served as always by the great team there and wonderful manager Paul

21 giugno 2026
Non scritta su invito
Logo di The Perfume Shop - Edinburgh St James 360

Risposta di The Perfume Shop - Edinburgh St James 360

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Valutata 5 stelle su 5

I have always been welcoming here in…

I have always been welcoming here in the shop and Cara helped me out a lot to choose the fragrances I needed to buy for my friends.

22 giugno 2026
Non scritta su invito
Logo di The Perfume Shop - Edinburgh St James 360

Risposta di The Perfume Shop - Edinburgh St James 360

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Valutata 5 stelle su 5

Zoe was so very patient from start to…

Zoe was so very patient from start to finish. She was able to gave us options and made me decide easily. She even gave us a lot of freebie’s because she said we spent a lot. We will truly comeback again and definitely look for her.

21 giugno 2026
Non scritta su invito
Logo di The Perfume Shop - Edinburgh St James 360

Risposta di The Perfume Shop - Edinburgh St James 360

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Valutata 5 stelle su 5

Kush was very helpful and insightful in…

Kush was very helpful and insightful in store today assisting with a Father’s Day gift :)

19 giugno 2026
Non scritta su invito
Logo di The Perfume Shop - Edinburgh St James 360

Risposta di The Perfume Shop - Edinburgh St James 360

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Valutata 5 stelle su 5

Paul and Zoe were amazing !

Paul and Zoe were amazing !! They were both so knowledgeable about EVERY perfume and match me with the perfect fragrance !!
Their customer service skills were excellent and they were both even lovelier people :)

17 giugno 2026
Non scritta su invito
Logo di The Perfume Shop - Edinburgh St James 360

Risposta di The Perfume Shop - Edinburgh St James 360

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

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