I was served by a lovely lady ah i forgot her name she even told me that someone recently forgot her name - sorry ! Very helpful - took her time going over different scents and didn’t rush me and eve... Leggi di più
L'azienda ha risposto
Sede
Cambia sede9 Trinity Square,, CO1 1JR COLCHESTER, GB
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Went into the shop today, not really knowing what I wanted, but defiantly what I didn’t. India was so helpful, bought out enough choices for me to choose from and when I had narrowed it down let me... Leggi di più
L'azienda ha risposto
I have been served by Julie for over 13 years, and I wouldn’t go to anyone else.She always provides exceptional customer service and knows exactly what I like. Her knowledge is outstanding, and she... Leggi di più
L'azienda ha risposto
Really good, only thing to not get the full 5 stars was on the personalised ribbon the letters were rubbing off other than that fab. Fast delivery Good communication Definitely recommend
L'azienda ha risposto
Dettagli dell'azienda
- Profumeria
- anche in
- Fornitore di cosmetici e profumi
- Fornitore di prodotti di bellezza
- Fornitore di sapori, fragranze e aromi
- Negozio di cosmetici
- Negozio di prodotti per capelli
Scritti dall'azienda
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Informazioni di contatto
9 Trinity Square,, CO1 1JR, COLCHESTER, Regno Unito
4,9
Eccellente
160 recensioni
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Wonderful customer service
Wonderful customer service at Colchester! Jules👑 knows her customers really well. She remembers my preferences and always makes favourable recommendations.
Aileen
27 settembre 2026
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Risposta di The Perfume Shop - Colchester 189
Hi Arike,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us. We look forward to assisting you again in the future.
Many Thanks,
Logan
The Perfume Shop Customer Services
I had planned to buy x3 perfumes today…
I had planned to buy x3 perfumes today but wasn’t entirely sure which ones I was going to buy before heading to the store. On getting to the store, Chantel offered to help me and asked a few questions about what I was looking for. I told her my price range and the types of scents I normally like.
Chantel was so helpful and patient with me and I did not feel rushed at all. I was then able to narrow down my choices but was still finding it hard to pick the final 3. Even at this point she didn’t rush me which I appreciated and I also did not feel pressured to buy anything.
In the end I was able to pick 3 and even decided on a 4th perfume because she truly made me feel like I mattered in the time she spent with me looking for the right scents. Chantel was fab, great customer service from her. Also the 20% off they are offering in store at the moment made it even so much better lol. Thank you Chantel
16 settembre 2026
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Risposta di The Perfume Shop - Colchester 189
Hi Rachel,
Thank you for your 5⭐ rating! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us. We look forward to serving you in the near future.
Kind Regards,
Logan
The Perfume Shop Customer Services
Amazing service from Jules
Amazing service from Jules, so helpful and knew exactly what perfume scents i liked. Great service, beautiful lady I will definitely be back x
13 settembre 2026
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Risposta di The Perfume Shop - Colchester 189
Hello Emma,
Thank you for leaving us an amazing 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a great shopping experience with us. We look forward to serving you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
I had a good experience with Jules
I had a good experience with Jules. She’s amazing and has a good customer service.
12 settembre 2026
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Risposta di The Perfume Shop - Colchester 189
Hello Odighizuwa,
Thank you for your 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a super shopping experience with us. We look forward to helping you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Visited the same shop again after 5…
Visited the same shop again after 5 months. Served by the same lady (India). Very knowledgeable and helpful. She makes you feel welcomed.
Highly recommended.
11 settembre 2026
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Risposta di The Perfume Shop - Colchester 189
Hello Mohammad,
Thank you for your 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a super shopping experience with us. We look forward to helping you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Amazing service from jules
Amazing service from jules, great experience, showed me all the options and was so good i came back a second time in the same day.
11 settembre 2026
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Risposta di The Perfume Shop - Colchester 189
Hi Krzysztof,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us. We look forward to assisting you again in the future.
Many Thanks,
Logan
The Perfume Shop Customer Services
I was served by Julie she was very…
I was served by Julie she was very helpful and welcoming
11 settembre 2026
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Risposta di The Perfume Shop - Colchester 189
Hello Chelsea,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Risposta di The Perfume Shop - Colchester 189
Hello Christopher,
Thank you for your 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a super shopping experience with us. We look forward to helping you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
I was served by a lovely lady ah i…
I was served by a lovely lady ah i forgot her name she even told me that someone recently forgot her name - sorry !
Very helpful - took her time going over different scents and didn’t rush me and even gift wrapped for me perfectly.
7 settembre 2026
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Risposta di The Perfume Shop - Colchester 189
Hi Karl,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us. We look forward to assisting you again in the future.
Many Thanks,
Logan
The Perfume Shop Customer Services
Undecided
Went into the shop today, not really knowing what I wanted, but defiantly what I didn’t. India was so helpful, bought out enough choices for me to choose from and when I had narrowed it down let me have a spray of both to go away and think about it, which we did.
I had previously been into your rivals shops and had favourites from there too and over lunch reviewed them all.
Went back with my top 3 (which was actually 1 from each shop) still undecided, but did know who had given me the best customer service so far. India, you done well helping me make a decision & putting up with my friend 😂 yes I did end up with 2 but I had a feeling I would anyway.
Thank you for all your help!
3 settembre 2026
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Risposta di The Perfume Shop - Colchester 189
Hello Debora,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Julia the queen of the perfume shop
Julia the queen of the perfume shop was wonderful today, she was incredibly helpful in assisting us select a perfume!
3 settembre 2026
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Risposta di The Perfume Shop - Colchester 189
Hi Jack,
Thank you for your 5⭐ rating! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us. We look forward to serving you in the near future.
Kind Regards,
Logan
The Perfume Shop Customer Services
The jewel in the crown amazing customer…
The jewel in the crown amazing customer service not all about the sale ask good questions to find what you really want perfect customer service credit to the colchester store. 10 out of 10.
3 settembre 2026
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Risposta di The Perfume Shop - Colchester 189
Hi Lee,
Thank you for leaving us an excellent 5⭐ rating! We appreciate you spending the time to share your feedback and we are so pleased that you have had an enjoyable shopping experience with us. We look forward to assisting you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
I was served by India and julie
I was served by India and julie, they were amazing and very helpful and professional. Thank you girls. I felt very welcome and will definitely be returning
3 settembre 2026
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Risposta di The Perfume Shop - Colchester 189
Hello Mihaela,
Thank you for leaving us an amazing 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a great shopping experience with us. We look forward to serving you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Very helpful and polite staff
Very helpful and polite staff. Especially Jules, she was extremely friendly.
31 agosto 2026
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Risposta di The Perfume Shop - Colchester 189
Hello,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us.
We look forward to assisting you again in the future.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Honestly
Honestly, the lady who attended to me deserves a raise
She was so kind, patient, and helpful. The only problem is… I’ve completely forgotten her name. But I remember everything else — she had just returned from her holiday and told me it was her first day back at work.
And this woman had the patience of a saint. She showed me so many different perfumes and gave me plenty of options to choose from because, apparently, choosing a perfume for your girlfriend is a serious life decision.
I actually came in to pick a perfume as a birthday gift for my girlfriend, and she even wished her a happy birthday. At that point, I knew I was in good hands.
Thank you so much for the wonderful service. I’ll definitely be back again and next time, I promise I’ll remember your name 😂😂 cheers guys
31 agosto 2026
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Risposta di The Perfume Shop - Colchester 189
Hello,
Thank you so much for your 5⭐ review! We’re really pleased to hear that you had such a positive experience shopping with us. We truly appreciate your feedback and hope to welcome you back again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Jewels ( Of The Crown) was absolutely…
Jewels ( Of The Crown) was absolutely lovely ,beautiful and sexy;) ,but most of all she knew what she was doing and was amazing at it , she immediately helped me find what i wanted and was a pleasure to deal with , Laura was also gorgeous and absolutely amazing and put me onto a hidden gem, so so happy with both of their service and will be back for more purchases from them , highly highly recommend these lovely ladies for anyones perfume buys:)♥️♥️♥️
31 agosto 2026
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Risposta di The Perfume Shop - Colchester 189
Hello,
We really appreciate your 5⭐ review! It’s always lovely to hear when our customers have had a great experience with us, and we’re so pleased this was the case for you.
Thank you again for your support, and we hope to see you shopping with us again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I came to the perfume shop and the…
I came to the perfume shop and the person helping me find my signature smell, her name was julie with the most amazing customer service ever, she refers herself as the queen and I agree she is the queen, amazing woman
21 agosto 2026
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Risposta di The Perfume Shop - Colchester 189
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Exceptional customer service from jules…
Exceptional customer service from jules at the brand in Colchester town centre, very helpful, went above and beyond whilst we was deciding which perfume for my fiancé
15 agosto 2026
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Risposta di The Perfume Shop - Colchester 189
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Jewels of the Crown 👑 was beyond…
Jewels of the Crown 👑 was beyond amazing! She is what customer service should be! Couldn’t rate my experience any better 🥰
Thank you so much!
15 agosto 2026
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Risposta di The Perfume Shop - Colchester 189
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
I’ve been coming here 8 years plus and…
I’ve been coming here 8 years plus and Julie the beautiful lady has always served me with lovely smile and all goes extra mile
New team leader Chantelle has been amazing and helped with with everything I needed
15 agosto 2026
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Risposta di The Perfume Shop - Colchester 189
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
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