Placed an order as a first time buyer as they had the best price on some particular lenses i needed. Noticed after the delivery date was slightly after when i needed them, one quick call with J... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Great first experience. Ordered x3 lots of eye drops as better priced than high street pharmacies. I incorrectly added the wrong delivery address so the item was delivered to my old house and got retu... Leggi di più
L'azienda ha risposto
Super fast delivery ordered at 3pm and still received it the next day, easy to order. More affordable compared to other site. First time purchase but very satisfied. Highly recommended
L'azienda ha risposto
Very pleased with my purchase from the Optical Store... Great price (compared to other suppliers online) and even better, it arrived the next day! Would definitely recommend and will use again, when... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Discover top-quality contact lenses and eye care products at the Optical Store. Fast UK delivery & expert customer service. See the difference today! With over 35 years of experience as opticians, including two decades of owning and operating a successful chain of practices in London UK, The Optical Store was founded to ensure quality eye care is accessible to the nation and beyond – providing high quality contact lenses at affordable prices, delivered right to your doorstep. Backed by decades of expertise and a dedicated in-house team of optical professionals, The Optical Store brings convenience, affordability and peace of mind when purchasing contact lenses online. From daily disposables to specialty lenses, we offer a wide range of options to suit your specific needs and preferences. At The Optical Store, we don’t just sell contact lenses – we provide a seamless customer experience rooted in trust, reliability, and genuine care.
Informazioni di contatto
4,9
Eccellente
354 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Transaction was so easy and sunglasses…
Transaction was so easy and sunglasses arrived 2 days after purchase for a great price
19 febbraio 2026
Non scritta su invito
Risposta di The Optical Store
Easy ordering and speedy sunglasses delivery; just what we like to hear! Thanks for choosing The Optical Store Nicholas - we look forward to welcoming you back again soon!
Risposta di The Optical Store
Thanks for taking the time to leave us a review Adriana. We look forward to welcoming you back again soon!
I always shop around when I need to…
I always shop around when I need to stock up , Optical store were the same price as other suppliers but gave a discount for new customers. The delivery was within 3 days and also they offer a discount if you order again .
14 febbraio 2026
Non scritta su invito
Risposta di The Optical Store
Thank you for the great feedback! We’re pleased you found The Optical Store competitively priced and were able to benefit from our new customer discount. Providing affordable contact lenses with fast delivery is always our aim. We look forward to welcoming you back again soon!
Best price I could find. Quick delivery.
I ordered multifocal contact lenses, the optical store had them at the cheapest price I could find. The lenses were delivered two days later. Thanks you!
9 febbraio 2026
Non scritta su invito
Risposta di The Optical Store
Thanks so much for your kind words! We’re really glad you found your multifocal contact lenses at a great price and that they arrived within a couple of days. We appreciate you choosing The Optical Store!
Efficient service and great price
Efficient service and great price. Although a long term user of daily lenses, this was my first order from The Optical Store, prompted by their pricing. Order processed and shipped quickly with the delivery following just a few days later. Cannot ask for more than that - simple, easy order process with efficient service for a very competitive price.
11 febbraio 2026
Non scritta su invito
Risposta di The Optical Store
Thank you for the detailed review Robert! We’re delighted you chose The Optical Store for your daily lenses and that our pricing and quick delivery met your expectations. Providing a simple ordering process, competitive prices, and efficient service is always our goal. We look forward to welcoming you back again soon!
Great price ( got 10% off) as a new…
Great price ( got 10% off) as a new customer!!! Delivery by Royal mail in a few days.
11 febbraio 2026
Non scritta su invito
Risposta di The Optical Store
Thank you for your review. At The Optical Store, we focus on affordable contact lenses and reliable delivery, so we're glad to hear we ticked both boxes for you. We look forward to welcoming you back again soon!
Excellent service
Excellent service. Next day delivery
Very impressed.
7 febbraio 2026
Non scritta su invito
Risposta di The Optical Store
Excellent service and quick delivery is exactly what we aim for at The Optical Store. Thanks so much for the fantastic feedback - we look forward to welcoming you back again soon!
Cant fault the whole process
Cant fault the whole process - without doubt value for money - cheapest I could find - delivery within 3 days of order.
Thank You and Well Done
7 febbraio 2026
Non scritta su invito
Risposta di The Optical Store
Great value and quick delivery is exactly what we aim for at The Optical Store. Thanks so much for the fantastic feedback - we look forward to welcoming you back again soon!
Excelent service made a payment and…
Excelent service made a payment and recived contact lenses 2 days later.
7 febbraio 2026
Non scritta su invito
Risposta di The Optical Store
Fast, fuss free service is what we aim for - thank you for your great feedback. We look forward to welcoming you back again soon!
Easy website experience and lenses were…
Easy website experience and lenses were with me so quickly.
Actually put my address wrong and had a call from the team. Thanks so much for your help. Would shop again. :)
2 febbraio 2026
Non scritta su invito
Risposta di The Optical Store
We’re really happy to hear this - keeping things stress-free is all part of the service. Thanks so much for your kind feedback and we look forward to welcoming you back again soon!
Really happy with my order
Really happy with my order. Contact lenses arrived quickly and the prices are very competitive. Will definitely order again.
3 febbraio 2026
Non scritta su invito
Risposta di The Optical Store
Thanks so much for the lovely feedback. We’re really glad you were happy with your order and that everything arrived quickly. We look forward to welcoming you back soon!
Excellent service
Excellent service. Fast delivery. No messing around.
29 gennaio 2026
Non scritta su invito
Risposta di The Optical Store
Short, sweet and spot on - thanks for the great feedback. We really appreciate your support!
This is a great company that supply…
This is a great company that supply contact lenses on time and are good value. No fuss and good delivery times.
29 gennaio 2026
Non scritta su invito
Risposta di The Optical Store
Thank you for the kind words, Carl. Reliable, good value, and fuss-free is exactly what we aim for - we really appreciate you taking the time to share your experience.
The Optical Store ticks all the boxes!
I'm on a low income so the price is a huge consideration. I wear the MyDay multifocal lenses, which aren't the cheapest. Also, I'm able to order just one box, which a lot of online shops won't facilitate. Add in the quick delivery, what's not to like?
28 gennaio 2026
Non scritta su invito
Risposta di The Optical Store
We’re really glad we could help make things easy for you. Thanks so much for trusting us and for the lovely feedback. We look forward to welcoming you back again soon!
Risposta di The Optical Store
Thanks for taking the time to leave us a review, EK. We look forward to welcoming you back again soon!
Best price
Best price, easy to order and arrived free delivery within 2 days
22 gennaio 2026
Non scritta su invito
Risposta di The Optical Store
Thanks for taking the time to leave us a review, Sarah. We look forward to welcoming you back again soon!
Excellent service
I recently ordered contact lenses from the Optical Store. I wear a brand for astigmatism that is sometimes hard to get hold of. When they hadn't arrived after some time, I contacted the store who found out they had gone missing in the post. As it could possibly have taken a while to get hold of a fresh pair, they offered me an upgraded brand in their place, which I actually turned down as I've not been able to tolerate another brand in the past. However, my original order arrived within days of our correspondence! Very happy customer.
21 gennaio 2026
Non scritta su invito
Risposta di The Optical Store
Thank you for such a lovely review. We know some specific lenses can be difficult to source, but we’re really pleased your order made it to you just in time - and even more pleased you’re happy. We look forward to welcoming you back again soon!
Excellent service
Excellent service, quick and well packaged. Delivered in 72hrs. Will use again.
21 gennaio 2026
Non scritta su invito
Risposta di The Optical Store
Thanks for taking the time to leave us a review, Richard. We look forward to welcoming you back again soon!
Risposta di The Optical Store
Thanks for taking the time to leave us a review, Mar. We look forward to welcoming you back again soon!
Very good experience
Fast delivery, had a couple of questions before ordering and they were very responsive. Delivery came and something was missing and they were no fuss - immediately sending out the item.
Really good customer service and good prices.
17 gennaio 2026
Non scritta su invito
Risposta di The Optical Store
Thanks for taking the time to leave us a review, Charlie. Proof that even when things go slightly off script, we’ve got your back!
Thanks for sharing your experience and we look forward to welcoming you back again soon.
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.