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Theo Grace Recensioni 270

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TrustScore 4.5 su 5

4,6

Gioielleria
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Valutata 5 stelle su 5

My purchase arrived almost a week earlier than anticipated. The necklace was perfect! 3 names plus 2 small diamonds. It looked awesome. Then for a reasonable price I added a pair of flower earrings... Leggi di più

Valutata 5 stelle su 5

Beautiful Mother's Day necklace with children's name on the beads. Fast delivery. Lovely package. 2 year warranty if needed. Preview available for most of the items where you add a name, so you can... Leggi di più

Valutata 5 stelle su 5

The easy order process and checkout. I love my silver grandmas necklace! My grandchildren's names were spelled correct and the fine cut out of the names is perfect 👌Shipping was included, quick and p... Leggi di più

Valutata 5 stelle su 5

My order arrived on time and was presented beautifully. Each piece was in its own box with a cleaning cloth. When I opened my selections, I was delighted by the quality and craftsmanship. Customer ser... Leggi di più

Dettagli dell'azienda

  1. Gioielleria

Scritti dall'azienda

At Theo Grace, we make jewelry that means something. Our pieces are designed to celebrate life’s most meaningful moments, from names and dates to the memories you want to carry with you every day. Co-created with Nicky Hilton, Theo Grace brings a fresh perspective to modern jewelry, where style meets sentiment and every detail is thoughtfully designed. Each piece is carefully crafted by our team, from the first idea to the final finish, using quality materials and a deep attention to meaning. Whether you are marking a milestone, gifting someone you love, or simply treating yourself, Theo Grace is here to help you say it beautifully.

Informazioni di contatto

4,6

Eccellente

TrustScore 4.5 su 5

270 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Valutata 1 stelle su 5

This was ordered as a Mother’s Day gift…

This was ordered as a Mother’s Day gift with guaranteed delivery. I still have not received it and mother’s day was yesterday. They offered a $35 gift card. Instead I got a $35 promo code. I won’t be doing business with this company again as they ruined Mother’s Day.

11 maggio 2026
Non scritta su invito
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Risposta di Theo Grace

Hi Bryan,

I’m sorry to read your review. I completely understand how disappointing and upsetting this must have been, especially as your order was meant to be a Mother’s Day gift and did not arrive in time despite the guaranteed delivery. I can only imagine how frustrating this experience has been for you.

I also understand your disappointment regarding the compensation offered, and I’m sorry that this situation left you feeling let down. This is never the experience I want for any customer.

I have sent you a private email so I can personally look into this further and do my best to find a solution for you.

Kind regards,
Anna - Theo Grace Customer Support

Valutata 5 stelle su 5

Great communication and service

Great communication and service. Reps from company helped me solve problems and were wonderful with letting me know what was going on with my jewelry,
I was very pleased with my necklace and the service. Thank you.

4 maggio 2026
Non scritta su invito
Valutata 5 stelle su 5

Love THE bracelet

It took me a few weeks to decide to order from your company… And when I saw the final product, I was in love. When my daughter-in-law got it, she too was in love.

10 maggio 2026
Non scritta su invito
Valutata 5 stelle su 5

The choices were excellent

The choices were excellent. Turn around time from order to delivery was phenomenal……especially considering the personalized aspect! Great experience all around.5

9 maggio 2026
Non scritta su invito
Valutata 5 stelle su 5

A Mother’s Day memory…

My mom loved the necklace I purchased for her for Mother’s Day! It was even better than pictured. Wonderful quality The delivery was prompt too!

10 maggio 2026
Non scritta su invito
Valutata 5 stelle su 5

It was easy to customize and place my…

It was easy to customize and place my order. They even sent me a photo preview of my finished product before shipping. The tracking for the item was accurate, and the item arrived exactly as expected. Great quality. Would recommend!

1 maggio 2026
Non scritta su invito
Valutata 2 stelle su 5

The chain was missing a clasp to close…

The chain was missing a clasp to close secure it. And i cant get any response for Theo grace as to have they want to take care of it.

9 maggio 2026
Non scritta su invito
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Risposta di Theo Grace

Hi Steven,

I’m sorry to read your review, and I completely understand how frustrating this must have been, especially receiving an item with a missing clasp.

I sincerely apologise for this issue, as this is not the standard we aim to provide. I’m also very sorry to hear that you haven’t received a response, as we always want to be there to support our customers.

I haven’t been able to locate any previous messages, but I may be missing some details. I’ve now sent you a private message so I can look into this for you right away and make sure we get this resolved as quickly as possible.

Kind regards,
Anna – Theo Grace Customer Support

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