Had issues with the thermometer not reading properly. Set perimeters on the app for the dou probes and wouldn’t read properly. Disappointed with the results after doing the research between your produ... Leggi di più
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Wow!! Definitely deserves a 5 star rating in the cook alone! I recorded almost 500° temps over open flame and it didn’t falter! Meatstick as a company has been amazing to deal with!! The only slig... Leggi di più
L'azienda ha risposto
I had a defective probe and the company went out of their way to give me a 50% discount on my choice of replacement sticks, including the newest . I am satisfied.
L'azienda ha risposto
I had a stick that was not working and their online support gave me additional troubleshooting steps to remedy. After trying the steps, a replacement under warranty was provided. Meat stick stands beh... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
At The MeatStick, we revolutionize the way you cook meat with our cutting-edge wireless meat thermometers. Our mission is to provide a seamless, stress-free cooking experience that allows you to enjoy every moment with your loved ones while ensuring your meats are cooked to perfection.
Informazioni di contatto
2029 Verdugo Boulevard #191, 91020, Montrose, Stati Uniti
- support@themeatstick.com
- themeatstick.com
3,8
Molto buono
158 recensioni
Ha risposto al 86% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
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Exceptional, Timely Customer Care.
Very prompt response (less than 24 hrs) to analyze the product failure (Smart Base) and determine a course of action. Clear, reasonable, explanations were given with each point of contact. Warranty claim was approved and new product in my hands within less than 1 week. While it was obviously disappointing that the Smart Base failed, I doubt that any other company could, or would, react as quickly and efficiently as the MeatStick staff did in resolving my issue. They even replaced the MeatStick V probe I was using at the time of failure although it appeared to still be functioning normally. The staff, especially Jasmine, exhibited a commitment to customer care that is rare to find nowadays.
21 novembre 2025
Risposta di The MeatStick
Thank you for taking the time to share such a detailed review.
While we’re sorry the Smart Base failed, we’re glad our team was able to respond quickly, explain the situation clearly, and get you back up and running without delay. Your comments about the support process and follow-through mean a lot to us.
I’ll be sure to pass your kind words along to Jasmine and the rest of the team. If you ever need anything in the future, we’re here.
Have not used it yet
Have not used it yet. Bought it for my wifes stocking stuffer. From what I've read, I'm excited to use them...
26 novembre 2025
Risposta di The MeatStick
Thanks for taking the time to leave a review.
We hope it makes a great stocking stuffer, and we’re excited for you to try it out. If you have any questions once you start using it, feel free to reach out.
Risposta di The MeatStick
Thanks for taking the time to leave a review.
Glad to hear the purchase was easy, the discount was helpful, and everything arrived as expected. Enjoy your cooks, and let us know if you ever need anything.
Replacement for Meatstick X which had…
Replacement for Meatstick X which had multiple connection issues and the original probe was replace only for the replacement to fail.
Customer service was very helpful, offered 50% off replacement. Chose Meatstick V. So far so good.
12 novembre 2025
Risposta di The MeatStick
Thanks for sharing this, and for sticking with us.
We know it’s frustrating when a Stick isn’t working as expected, and we appreciate you giving us another shot. I’m glad our support team was able to help and that MeatStick V has been working well for you so far.
If you ever have questions or need help down the line, we’re here. Enjoy the cook.
Very efficient
Very efficient. All on time as promised. It was a house warming gift to a friend who loves it. However she found the phone programming a challenge. And she’s very accomplished on the computers.
12 novembre 2025
Risposta di The MeatStick
Thanks so much for the 5-star review! We’re glad your friend is enjoying the gift. If she ever finds the app setup challenging, our team can walk her through each step and get everything running smoothly. Just have her reach out anytime, we’re here to help.
Thanks again for choosing The MeatStick!
A review of a Meatstick V
I'm sorry I took so long to answer your request regarding my satisfaction with my Meatstick. As I suspected the problem was with the probe. I finally was able to try it out today on a pork loin and it worked perfectly. The information popped up on my phone instantly and I was off and running Thank you for your assistance.
4 novembre 2025
Risposta di The MeatStick
Thanks for taking the time to share this. Glad to hear your MeatStick V is working perfectly now and that your pork loin cook went smoothly. If you ever need anything else, we’re here to help. Enjoy the cooks.
Never overcook!
I never have to worry about over or under cooking the meat, it always comes out perfect. My first probe was the original meatstick which worked great and still works, but after purchasing the meatstick chef I now have a new favorite probe it's smaller, thinner and very accurate. I highly recommend this product for anyone who is looking for that perfect cook.
19 ottobre 2025
Risposta di The MeatStick
Thanks so much for the review. Love hearing that you’ve been cooking with us since the original MeatStick and that the Chef has become your new favorite. Glad we can help make every cook stress-free.
Appreciate the recommendation. Enjoy the perfect cooks.
I loved how it worked the first time I…
I loved how it worked the first time I used it… But it’s not working anymore. I plugged the base in and no lights come on and the signal drops during cooks and is very very difficult to set up for a new cook. I think something is off
21 ottobre 2025
Risposta di The MeatStick
Thanks for the feedback. What you’re describing isn’t normal. If the Smart Base isn’t turning on or unresponsive, go ahead and do a power reset. There’s a tiny reset button in the pinhole on the side of the Base. Press it with a SIM-eject tool or something similar. The Base should power on normally after that.
If it still doesn’t turn on, or you continue to experience connection drops, please reach out to our support team at https://tms.fyi/help so we can take a closer look and get this resolved for you.
Aldrig om jeg vil købe en MeatStick…
Aldrig om jeg vil købe en MeatStick igen. Den virker kun vært anden gang, og skal opsættes op ny når man skal bruge den…..👎
Virker som om det er et produkt fra “Temu”….
24 ottobre 2025
Non scritta su invito
Risposta di The MeatStick
We’re really sorry to hear about your experience. If your Stick only works every other time, that definitely shouldn’t be happening, it should appear in the app whenever it’s working properly.
However, you do need to set up a new cook each time you use it. That’s normal and part of how the app tracks each session. If the Stick isn’t working, please reach out to our support team at https://tms.fyi/help, so we can take a closer look and get this resolved for you
Good experience ordering
Company followed up with shipping info and shipped in a timely manner.
9 ottobre 2025
Risposta di The MeatStick
Thank you for sharing your experience! We’re glad to hear your order experience went smoothly and that shipping was on time. We appreciate your support and hope you enjoy using The MeatStick!
The best way to cook any meat with…
The best way to cook any meat with absolute accuracy.
8 ottobre 2025
Risposta di The MeatStick
Thanks for the amazing review! We're thrilled you're enjoying the accuracy The MeatStick brings to your cooking.
This was my second Meat Stick as I…
This was my second Meat Stick as I moved from the IV to the V for the increased heat capacity. Still very pleased with the product!
2 ottobre 2025
Risposta di The MeatStick
Thanks so much for sharing your experience! We’re glad to hear you’re enjoying the upgrade from the MeatStick 4 to the MeatStick V. That extra heat resistance really makes a difference for those high-temp cooks. We appreciate your continued support and wish you many more perfect cooks ahead! 🔥
Risposta di The MeatStick
Thanks for sharing your experience! We’re glad to hear your replacement Stick is working great and that you’re back to cooking without issues. Enjoy your next cook with The MeatStick!
I’m not going to paid more money for my…
I’m not going to paid more money for my purchase
UPS wants me to pay more
4 settembre 2025
Risposta di The MeatStick
We’re sorry for the inconvenience. There was a mix-up in the shipment, but we see you’ve already received your order. We’ve also spoken with UPS and confirmed everything is sorted out and no extra charges applied. Thank you for bringing this to our attention.
Reliable probe from a company with excellent customer service!!!
Not only is this the best wireless meat probe I’ve ever used, but MeatStick is one of the best companies I’ve ever dealt with when it comes to customer service! The probe performs flawlessly and provides you with all the information you need to monitor your cook. The probe is very easy to setup, just charge it up, download the app and you are ready to cook. The app keeps you well informed with the ambient temp of your cooker, the internal temperature of your meat as well as the duration of the entire cook. The charger also serves as the extender which communicates with your phone. The probe and charger are well made and easy to operate. I would recommend this probe to everyone who enjoys cooking, grilling, or smoking to keep track of temps!
27 agosto 2025
Risposta di The MeatStick
Thank you so much for your kind words and detailed feedback! We’re thrilled to hear the MeatStick has been a reliable part of your cooks and that our support team made a great impression. We truly appreciate your recommendation and look forward to being part of many more great meals ahead!
Awsome Dude!
I've been using Meatsticks since the orriginal MS1. During that time there have been many technical issues. Some in design, some in communicating with the user. It looks like these were growing pains. Tech support has been great and every stick that didn't meet expecations was replaced. The meatstick 5 seems to be the result of all those growing pains. I've been using mine since it's been released and it's been rock solid. No massive issues, complicated activation and update procedures have been simplified. I only have 2 'quibbles' the first being able only upload 1 picture thru the app, I use videos to demonstrate issues and streamline the back & forth with tech support. To do this I have to place the files on my cloud drive and send them a link. Being able to upload the file thru the app would save a lot of time. The second is even though the stick is thinner and doesn't have to be fully inserted anymore it's just a little to long for things like chicken thighs if it's part of a crowded skllet. If a shorter version like the MS Chef could be designed incorporating the MS5 reliability I'd buy one.
2 settembre 2025
Risposta di The MeatStick
Thanks for sticking with us since the first MeatStick and for the 5-star review! Great to hear MeatStick V has been rock solid for you. We’ll pass your suggestions on video uploads and a shorter probe to our team for consideration. Happy cooking!
Stop claiming your meat stick will…
Stop claiming your meat stick will operate and function like you claim. It just ain’t so, complete garbage.
29 agosto 2025
Risposta di The MeatStick
Thanks for your feedback. We had already sent you a replacement set as a goodwill gesture since your original one was outside its warranty period. We hope you’ll give the new set a try and share how it works for you. If you run into any trouble, our team is always ready to help.
Everything I have cooked since getting…
Everything I have cooked since getting MeatStick has been to perfection what a great tool
6 agosto 2025
Risposta di The MeatStick
Thanks for the kind words! We’re so glad your MeatStick is helping you nail every cook to perfection. Happy cooking!
HORRIBLE customer service
HORRIBLE customer service. They do not stand behind their product!
13 agosto 2025
Non scritta su invito
Risposta di The MeatStick
Sorry your experience hasn’t been great. We do stand behind our products, but in this case the cook data from your MeatStick 4 shows it went past the designed temp limit listed in our product specs. Just like if you drop a phone and crack the screen, damage from overheating isn’t covered under warranty. That’s why we couldn’t replace it for free. We still offered you a discounted replacement so you can get back to cooking.
For your other Stick, we need the order info to confirm it was purchased new and still under warranty. Sometimes used or out-of-warranty Sticks are resold, and we have to verify eligibility before sending a replacement. Once we confirm that, we can arrange it.
Great Company to Deal With
My meat stick stopped working and the warranty was over.
I thought I would get an ‘I’m sorry your warranty has expired’
To my surprise, I was given two options for a new MeatStick.
I love the MeatStick and was so pleased to be able to replace my broken one!!!’
21 luglio 2025
Risposta di The MeatStick
Thank you for sharing your experience! We’re thrilled we could help you replace your MeatStick and get back to enjoying your cooking. If you have any questions or run into any issues, don’t hesitate to reach out. We’re here to help!
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