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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Having trailed all over Backburn and Accrington looking for a new bed and not finding anything suitable. We were recommended Matteress World, called late Saturday afternoon. Sean sorted us out with ju... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Lovely orthopaedic mattress Siesta. Good quality and design ,very thick. Perfect choice if you’re bigger person as it supports your back well. Got delivery information next morning after ordering , ea... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Sean is a great guy and will look after you. Whatever your requirement there is something for everyone,. Excellent service, quality and price. Having already got our mattress before Xmas we returne... Leggi di più

Valutata 5 stelle su 5

Outstanding Customer Service. I went with this company based on them being the cheapest I could find online for the same brand bed and very reasonable priced own branded mattresses, within an hour or... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di mobili per camere da letto

Scritti dall'azienda

The Mattress World NW Ltd. are a family run business in Clayton-le-Moors, Lancashire with over 20 years experience in manufacturing and retailing high quality mattresses, beds, home furnishings and decorative accessories. We offer same day, next day and UK delivery and a recycling service. Our motto is and has always been "Order Today, Sleep Better Tomorrow"


Informazioni di contatto

4,0

Molto buono

TrustScore 4 su 5

332 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

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4,0

Tutte le recensioni

(332)

10 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Fantastic service

Decided to change our bed after having it a good few years, I went to see Sean who owns mattress world and there was a fantastic choice of mattresses and beds , we found the one we wanted straight away and got a great deal for both and a fantastic service. Was installed by them very quickly and professionally, would recommend this company
Rob & Karen

16 febbraio 2025
Non scritta su invito
Valutata 5 stelle su 5

Brilliant service from start to finish

Brilliant service from start to finish, I went to the shop and ordered new bed and mattress,delivered when said and went above and beyond to get in it to the bedroom due to stairs access. A few days later, I notice the mattress was faulty contacted Sean and was told to come back to the shop and either he would replace like for like or pick another mattress which is what we did, again delivered when said.no hassle and Sean and his staff can't do enough for you, keep up the good service.Thanks again lee and Debbie J

11 febbraio 2025
Non scritta su invito
Valutata 5 stelle su 5

Pleasant and efficient female employee…c

COULD NOT HAVE BEEN EASIER
Pleasant and efficient female employee who handled my enquiry on the availability of the product I wanted to purchase, phoned me back with availability, costing and delivery time
Goods delivered within time frame quoted
GREAT SERVICE

10 ottobre 2024
Valutata 5 stelle su 5

Superb quality mattress

We are really pleased with our mattress it’s superb quality. The customer service was excellent from buying to taking delivery. Thank you Sean and Lorraine

2 ottobre 2024
Non scritta su invito
Valutata 5 stelle su 5

5 years later.

We bought 3 beds from Mattress world 5 years when we moved house, great quality and excellent value for money. 5 years later and a house move and it was time to get some new beds to fit the new house. Didn't even need to think about where we would be getting them from. Straight to Mattress World. Once again fantastic customer service, excellent value for money and amazing choice. 3 more beds bought along with 4 mattresses (we kept our original bed, still like brand new) what made it really nice was that Sean remembered us from previous, purely down to our bed we still had. Couldn't recommend them enough. And will gladly go back when we're ready for our next upgrade. Thank you to everyone at Mattress World. Great team of guys and such a great choice at amazing prices.

14 settembre 2024
Non scritta su invito
Valutata 4 stelle su 5

Bed to bed, not bad!

Response by the team was prompt. Product worth it's value. Entire process of ordering was smooth. I ordered through my mobile phone from old bed and writing review from the new bed. 🤣
Must expand delivery network countrywise in order to not relying on the mercy of delivery companies. They shipped the product timely as an overnight delivery but delivery guys delivered it on third day due to weekend.
4/4 for their service and product
0/1 for their delivery partnership
4/5 overall.
Reviewing the product a bit late as wanted to test it first for couple of nights.

30 agosto 2024
Valutata 5 stelle su 5

Great customer service 5+

There was a delay with shipping and Sean the manager jumped right on it, he even went back to work at 7pm to get my mattress delivery sorted out. Great customer service! Will you use again

27 giugno 2024
Valutata 5 stelle su 5

Genuinely fast and friendly service.

I was extremely pleased with how helpful, friendly and polite the staff at The Mattress World were. I was kept up to date with my order, even being rung on a Sunday to confirm details. I had expected a sofa order to take the usual 6+ weeks to arrive but mine was delivered (by the boss) 2 weeks after my initial order. Really happy with the whole transaction and the sofa was exactly as described.

29 aprile 2024
Valutata 5 stelle su 5

Great value great quality

I’ve bought everything from beds, mattress's and furniture and the staff have always gone above and beyond with collections and deliveries.
I will always return, as I feel well looked after as a loyal customer.
The items are high quality and good value for money. Shopping local keeps these shops going.

27 aprile 2024
Non scritta su invito
Valutata 5 stelle su 5

First Class service from start to finish

I've bought 2 ottoman beds from this company. Brilliant service, gave me great advice on the type of mattress I would need.
Delivery was prompt, they set the beds up and left everything tidy , nothing was too much trouble, shaun and his guys went above and beyond 🙄 ..
Would highly recommend 👌
Thanks again guys from a very happy customer 😀

29 marzo 2024
Non scritta su invito
Valutata 1 stelle su 5

Ripped-Off and refuses to refund CASH PAYMENT (because I trusted him!)

I am a severly disabled man in my late fifties.
I am suffering from brain damage due to being assaulted.
I needed a new mattres and was told that it would have to be specialy made by the spring bed being cut from a king size shape to a single width but six inches longer than normal as I am six foot two in height.
I paid £330 for this service, but when it was delivered it was a pre-made FOAM RUBBER ONE-SIDED cheap off-the-shelf so-called-mattress.

If you give this business your custom, YOU DESERVE EVERYTHING YOU WILL NOT GET.

He eventually rang back after my social worker tried to sort this for me, but started screaming at me on the phone, not allowing me to talk, and then tried saying that I had threatened his staff and would get his solicitors onto me.
As this was a lie I told him that I would lose the money and write this warning instead as I am not as desperate for money as I am for a decent nights sleep.

YOU HAVE BEEN WARNED.

SHOP ELSEWHERE.

I know I will now.

24 aprile 2024
Non scritta su invito
Logo di Themattressworld

Risposta di Themattressworld

Hi and good evening my name is Sean Foster I’m the managing director as well. I was there when you placed your order for a special mattress 3 foot wide 8 inches deep by 6 foot six. In length he wanted a firm mattress and I understood that so we put it all together for you and we delivered it on Wednesday. After delivery. You start calling members of my team I mean very abusive. We have tried to help you as much as we can and we’re always happy to help you whenever needed, but I feel at this time we have done exactly what you wanted and we cannot take this any further

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