The Luxury Bed Company Recensioni 

1016
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TrustScore 4.5 su 5

4,5

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Valutata 5 stelle su 5

To be honest I probably wouldn't have visited this company with it not being a high street name but my son and his fiance were raving about the service and the quality of the bed they got, brilliant v... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Really helpful customer service, the lady who helped me pick me bed in the show room was really knowledgeable and helped us come to a decision which suited our needs best. Couldn’t recommend more this... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I had a fantastic experience with the bed company, and Leanna was absolutely brilliant throughout. She was friendly, helpful, professional, and very knowledgeable, making the whole experience easy and... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Leanna was extremely helpful and made everything very straightforward as we had a lot of questions! We will be returning to purchase beds for other bedrooms and would definitely recommend.

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Dettagli dell'azienda

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Informazioni fornite da varie fonti esterne

Welcome to The Luxury Bed Company. We are furniture experts specialising in beds and sofas. With an incredible range of choice all our products can be customised to your liking with a huge range of fabric choices.


Informazioni di contatto

4,5

Eccellente

TrustScore 4.5 su 5

1K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 60% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,5

Tutte le recensioni

(1016)

69 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

4th bed ordered

I ordered in line which was very straight forward.
Very happy with product, I have come back again.
I appreciate that I have ordered within a promotion, however this is open to new and existing customers.
It would be nice to receive ‘an extra’ from the Luxury Bed Company as this is now my 4th bed!

14 ottobre 2024
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Risposta di The Luxury Bed Company

Thank you so much for taking the time to leave us a review. We really appreciate it! We're glad it was 5-stars from you!

Give us a shout whenever you want to order and we'll see what discount we've got available for you at that time!

Valutata 5 stelle su 5

There were so many lovely beds to…

There were so many lovely beds to choose from, the website was easy to search and order. The only thing that would have improved the process is being able to see the bed style in the chosen colour.

12 ottobre 2024
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Risposta di The Luxury Bed Company

Thank you so much for taking the time to leave us a review. We really appreciate it! We're glad it was 5-stars from you!

We do have a customer images page which displays a number of different beds in a number of different colours.
It is limited to the images that we have got though, so do take onboard that it only helps to a certain degree. Thanks so much for the feedback!

Valutata 1 stelle su 5

I would give zero stars if I could

I would give zero stars if I could. Beds sent to you are cheap. Both beds I have ordered have been ripped and the delivery men have tried to cover it up. The last bed I was forced to take earlier than I wanted even though they advise they can hold the bed for you. Took the bed and was not living at the property then found issues with the bed and now won't return. It's a single and the headboard is so high it wobbles. It's cheap and looks awful. DO NOT BUY FROM HERE. The customer service just keep telling me the same thing. To replace the side rail or offer a partial refund but the bed arrived dirty and they don't listen to anything you say.

11 ottobre 2024
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Risposta di The Luxury Bed Company

Hi Ellie,
We're genuinely sorry you're unhappy. Our top priority is happy customers.

I know this has been ongoing a little while, we're very keen to resolve things to make you happy! Your bed was delivered in November 2023.

We have attempted to call you a number of times since you first raised this in February 2023, however, the calls aren't answered. We're very keen to have this resolved for both yourself and us.

We understand the main concerns are:
1) Unhappy with the headboard height
2) Siderail is ripped
3) Headboard is unsteady

To which we have offered the following solutions:
1) Replace your headboard height - this is chargeable because your headboard dimensions were sent to you
2) Replace your damaged siderail - this can be done at no charge.
3) Review the headboard on site when we replace your siderail.

We have listened, and we hear you.
With the solutions we have offered, we most definitely should be able to resolve this for you.

If you would like to resolve things, please get back in touch.

Valutata 5 stelle su 5

Outstanding customer service

The whole experience was great from ordering to the set up, but in particular I was blown away by the two guys who came into the house and set up the bed in my bedroom. They were respectful of my home and my two kids, turned up on time, whipped up the bed in record-time, I couldn't believe it. So stress-free and a wonderful experience. The bed is awesome, so true to form and pictures online and great quality. So happy and couldn't recommend enough.

23 settembre 2024
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Thank you so much for taking the time to leave us a review. We really appreciate it! We're glad it was 5-stars from you!

Valutata 5 stelle su 5

I am super happy with both of my beds…

I am super happy with both of my beds and my bunk bed, the quality and the easiness placing the order was just super simple. Thank you so much to Leanna who helped me get more fabric and got it out to me so quick, I really appreciate your all of your help. When we get round to doing more rooms, this will be my first stop, I wouldn’t go anywhere else.

18 settembre 2024
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Risposta di The Luxury Bed Company

Thank you so much for taking the time to leave us a review. We really appreciate it! We're glad it was 5-stars from you!

Valutata 5 stelle su 5

Bellagio Kingsize Bed

I have just taken delivery of the Bellagio kingsize bed from TLB company. I must say I am highly delighted. The bed is amazing. Superb quality. I Love it. The material & look is luxurious. Communications have been great. I was nervous ordering a bed online I had not seen in person, but have had best experience & if anyone not sure just you go for it you will not be disappointed. The delivery team were respectful of my property. They built the bed up quickly. Took all packaging away & were very pleasant. I am so delighted with the whole experience. The only drawback was the delivery timing. 5.50am in the morning was way too early.

10 settembre 2024
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Risposta di The Luxury Bed Company

Thank you so much for taking the time to leave us a review. We really appreciate it! We're glad it was 5-stars from you! We appreciate the feedback on the delivery timing too - thank you for being so understanding with it yourself though

Valutata 5 stelle su 5

This is my second kids beds order from…

This is my second kids beds order from the luxury bed company!! Highly recommended. It’s soo comfortable and my kids love it!

11 settembre 2024
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Risposta di The Luxury Bed Company

Thank you so much for taking the time to leave us a review. We really appreciate it! We're glad it was 5-stars from you!

Valutata 5 stelle su 5

It was worth the wait

It was worth the wait. I saw the Luxury Bed Company on IG and at that time they were not in the USA yet, I waited for them to deliver to the USA and it was so worth the wait. They have a BEAUTIFUL product with the BEST customer service ever. You can’t beat that! I absolutely love my king size bed!!
Thank you

6 settembre 2024
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Risposta di The Luxury Bed Company

Thank you so much for taking the time to leave us a review. We really appreciate it! We're glad it was 5-stars from you!

Valutata 5 stelle su 5

Ordering a 2nd bed from you as we…

Ordering a 2nd bed from you as we remain so pleased with the one we ordered for my daughter. Look forward to receiving this one and hope to be as pleased with this order as we were last time ! :)

5 settembre 2024
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Risposta di The Luxury Bed Company

Thank you so much for taking the time to leave us a review. We really appreciate it! We're glad it was 5-stars from you!

Valutata 5 stelle su 5

Thank you to Tony & The Team @ The…

Thank you to Tony & The Team @ The Luxury Bed Company, for fantastic customer service & care.
I will definitely be using this company again.

Thanks

Paul

4 settembre 2024
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Risposta di The Luxury Bed Company

Thank you so much for taking the time to leave us a review. We really appreciate it! We're glad it was 5-stars from you!

Valutata 5 stelle su 5

Showroom Visit a MUST

We drove quite a distance to the showroom last Thursday, well worth the visit and so glad we did.
Greeted by Callum who was brilliant. He talked us through the whole ordering process and allowed us to bounce on the mattresses to select our choice. The Instagram Sale on Friday was the icing on the cake 50% Off….WOW. Great experience so far. I’m under serious pressure now to prepare the bedroom for our imminent delivery!!! Hope to see you…not too soon.

Barry

29 agosto 2024
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Risposta di The Luxury Bed Company

Thank you so much for taking the time to leave us a review. We really appreciate it! We're glad it was 5-stars from you!

Valutata 5 stelle su 5

Fantastic service!

I have purchased 2 beds from this company now which I absolutely love and they are of a very high quality. When choosing my second, I visited the showroom and Meg was so helpful. She was able to order a bespoke option to fit my measurements. The delivery communication was excellent and timings were spot on. I would highly recommend giving them a visit if you are looking for your new bed!

4 marzo 2024
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Risposta di The Luxury Bed Company

Thank you so much for taking the time to leave us a review. We really appreciate it! We're glad it was 5-stars from you!

Valutata 5 stelle su 5

Really Friendly staff

Leanna has been so helpful with our order, from start to finish. Leanna went through all the measurements on the phone and also sent a confirmation email. I am so grateful for all her help, Leanna was so friendly and really easy to speak to. I would really recommend The luxury bed company. We are really looking forward to our delivery.

22 agosto 2024
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Risposta di The Luxury Bed Company

Thank you so much for taking the time to leave us a review. We really appreciate it! We're glad it was 5-stars from you!

Valutata 5 stelle su 5

Leanne was an absolute pleasure and was…

Leanne was an absolute pleasure and was a dream to deal with super professional, prompt and very professional on all levels .
⭐️⭐️⭐️⭐️⭐️ on her customer service
Thank you so much ☺️

30 luglio 2024
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Risposta di The Luxury Bed Company

Thank you so much for taking the time to leave us a review. We really appreciate it! We're glad it was 5-stars from you!

Valutata 5 stelle su 5

Had a really easy experience with…

Had a really easy experience with Leanne and Meg helping me firstly with samples and then the final ordering process! They have given me great support and super fast responses with all my questions, as this is the first time buying an emperor bed and mattress so I had a fair few making sure the dimension would fit and possible alternatives if needed.

31 luglio 2024
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Risposta di The Luxury Bed Company

Thank you so much for taking the time to leave us a review. We really appreciate it! We're glad it was 5-stars from you!

Valutata 5 stelle su 5

Everyone I’ve spoke to have been so…

Everyone I’ve spoke to have been so helpful and would highly recommend them 😁 and I’m fussy and big on Customer service

30 luglio 2024
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Risposta di The Luxury Bed Company

Thank you so much for taking the time to leave us a review. We really appreciate it! We're glad it was 5-stars from you!

Valutata 5 stelle su 5

Amazing beds and amazing customer service

Couldn’t rave about this company enough! Their beds are second to none, their designs are amazing, installation was a dream and from start to finish a seamless process.

Their customer service is just brilliant - I’ve dealt with quite a few of the team since ordering my 2 beds and every member of staff have just been so helpful and nothing is too much trouble.

My only negative is their mattresses are SO comfy I don’t want to get out of bed on a morning!!

22 luglio 2024
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Risposta di The Luxury Bed Company

Thank you so much for taking the time to leave us a review. We really appreciate it! We're glad it was 5-stars from you!

Valutata 5 stelle su 5

Highly recommended

Phil and the team always so professional and helpful.
I always recommend these guys to all of my friends.

22 luglio 2024
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Risposta di The Luxury Bed Company

Thank you so much for taking the time to leave us a review. We really appreciate it! We're glad it was 5-stars from you!

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