The Luxury Bed Company Recensioni 

Excellent customer service, i am a returning customer
Always get looked after and the team always go an extra mile to make sure the customer is happy.

Leanna was amazing very patient & helpful on ordering my new bed

Staff and customer service is amazing made error with my order and was amazing at sorting this id give them a six if I could

I ordered my bed (with difficulty) 8/30/24. After waiting a week or so with pay instructions. Once I paid it was another week before they found my order in their system. A week later I received an email with a request for measurements. After sending them I received 3 more emails with the same requests. After a lengthy email and several pictures my measurements were confirmed. Which took about another 2 wks in. I then received a call from Caulem advising that production will begin and he'd be in touch. 2 months and a wk and I received a call from called again advising that the bed is completed and being loaded for transport. During that conversation Caulem also springs on me that they couldn't do the complementary install. So after months of waiting I'm scrambling to find someone to install the bed (which was another 200.00 cost). The arrive in about 3 wks. TLBC uses a receiver/ warehouse (i will not name) that has HORRIBLE reviews. Even i had issues scheduling my delivery. After talking with Caulem I managed to get a delivery date. The guys that came were PHENOMENAL and on time. The bed came wrapped exceptionally well and secure. Then the quality was off the charts! Absolutely stunning. My overall experience was OK. I know that TLBC just opened to orders in the US and hopefully it's a start to great things. If asked the question was it all worth it I'd say Heck YES! If asked would I do it again I'd say without hesitation. Just go in with realistic expectations.

Super quick and easy to order 2 beds. Megan helped me with a query and was super helpful. Can’t wait to get these amazing beds in my new home. Thank you !

Just ordered my Second bed from TLBC and again found them to be very helpful. I needed to call them to assist with my order as I wanted to add an option not available with the bed I wished to purchase. Meg was so helpful she talked me through in detail how to add this request then followed it up with an email. Having previously purchased from TLBC they were my obvious choice for this second bed as the quality and standard of the bed was excelent as was the customer service. I look forward to receiving my new bed in the coming weeks.

Amazing customer service, the beds are the best I’ve seen, can’t wait for them to be delivered

I done everything on website

I purchased the Sono glass bed in super king size. The item came in exactly the days given for delivery and it was as described on the pictures and videos from instagram.So beautiful and elegant I could not get my self off the bed.

They also offered me a great discount of 50% and offered a great assistance to help me choose the best mattress for the bed. Honestly great customer service.

I would even give a 10 star review if there was one. Thanks team

Ordered my son a bed with side rails a few months ago, item came damaged. Customer service (Calum) I believe sorted this issue and sent out a replacement panel for the damaged side he was lovely on the phone and so understanding which cannot fault the customer service. I had originally ordered from here as we got our bed 5 years ago and have loved it and found it great quality. However I do feel the quality on this bed is not as high a standard. Last week my son had been asleep one night and woke up screaming he had rolled over and hit his cheek off the side rail from feeling this I have realised just how ‘wooden’ it feels and is not padded. The next night I slept in his room with him and during the night I got up and hit my face off the side piece of the headboard which again has very little padding it it mostly a wooden bed frame. My nose has been left marked and bruised. This is completely different from our bed as we love ours and don’t plan on changing it any time soon our headboard etc is very plush unlike this one. However do feel like the children’s beds need more cushion to them. Also there seems to be loose wire from the headboard which have been dangling down which is dangerous with a young child. This is more just feedback for improvement

Easy online ordering system
Lots of choice and sizing options
Great offers

Leanna Watson was a great help in discussing mattress options and making sure I had made the right choice. She emailed back quickly and was friendly to deal with.

Amazing bed delivered as always, this is my second bed. I will not go anywhere else!

Thanks

Absolutely amazing customer service double checking a super king would fit through the house in a three storey giving me every measurement to check!

Than delivery was perfect with really lovely people and set up the bed so quickly and the ottoman!

To top it off the ambassador 2000 mattresses is absolutely perfect firm and so cooling and the Lyla Louise design is stunning really recommend!

Great customer service received from Leanna. Definitely recommend anyone to purchase their bed from The Luxury Bed Company, you will not be disappointed. I am very pleased with my bed.

Bed is lovely and really good quality this is my second bed from the luxury bed company and would definitely buy again future. Delivery guys were in and out in a few minutes and had the bed built 😀

Item ordered, no confirmation received, emailed and it bounced back, no live chat answered, phone number does not work

We travelled from Scotland to visit the showroom in Darlington to choose our new bed in August, I emailed prior to check what they had on display and was not disappointed when we arrived! Well worth the trip down the showroom is huge and has all beds on display, helped by Callum to place our order and informed on next steps. We were contacted the following week to get the measurements for our bespoke bed and made some additions to our order. The team have always responded quickly and friendly to any questions we’ve had. We were contacted by logistics much sooner than expected which would have been great but we hadn’t yet moved into our new house, it was no problem to delay delivery until we were ready. Our beautiful bed arrived yesterday morning delivered and built within 45 mins by friendly guys who arrived on time and left no mess behind. Our ottoman storage box was missed when loading the van but logistics phoned me straight away to apologise and have arranged this to be delivered next week. A small mistake and excellent service to get it rectified. All round brilliant experience from star to finish, superior quality bed and mattress - I can’t quite believe it’s mine! Would not hesitate to use the luxury bed company again.

Excellent company to deal with. Bed is stunning and great quality. Would highly recommend!

Very helpful and plenty of selection of beds

Looking for a new bed and been to multiple shops in the area and I can say they had the most choice of beds and colours. Joe was very helpful making me make a decision on what I wanted and gave plenty of information which I didn’t feel I received in other shops.