Don't Buy! Bra fit was too small although followed their sizing guide. Returned item following their convoluted process - followed tracking all the way to the return centre in Slovakia where it was... Leggi di più
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Rubbish. Do not buy this product. Mine was never delivered. Had problems getting a response from customer service who did not reply to emails except by useless and unhelpful automated responses. Helpl... Leggi di più
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I never have felt so comfortable wearing a Bra, fitting is excellent and it looks awesome on my body. I feel like a woman again. Just wandering if overtime when your wear it daily, it doesn’t get fluf... Leggi di più
The bras are soft, well-made, and beautiful. In fact, I've never seen such a beautiful bra. They have thought of everything in the design. Unfortunately, I didn't measure myself right and they don't f... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
The Only No-Wire, Front-Opening Bra That Hides Side & Back Fat While Lifting, Supporting & Comforting Breasts Of All Sizes
Informazioni di contatto
Stati Uniti
- thelacybra.com
2,8
Nella media
1387 recensioni
Non ha risposto alle recensioni negative ricevute
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Le persone hanno visualizzato anche
Bras came orded size bigger still to…
Bras came orded size bigger still to small add promises to replace bra if not suitable but surprise surprise none in stock .if I didn't want them had to return ether to USA or Australia and had to pay postage my self .what a joke .orded total £75 wated offer 40% as a refund .really thought this was a company to help women with the horrible bra issues but no just another con .do not buy from them .
13 aprile 2022
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Risposta di The Lacy Bra
Hello Jennifer,
Thank you so much for taking a few minutes to leave us a review!
I am really sorry to hear that the bra we sent you was not the right size for you. And that due to stock issues, it was not possible to get a replacement. Please accept our sincere apologies for all the trouble we have caused you.
As for our return policy, it is truly the customer's responsibility to pay for the return. Our European return center is indeed located in Slovakia. We would love to have a return center in every country we ship to, but since we ship our products to three continents, that would be almost impossible to do at this stage of our development.
That said, I understand that you are unhappy with the options you have been offered, and I can very much see your point. I would like to have the opportunity to find a solution that is satisfactory to you. Please contact me at paula@thelacybra.com, and I will be happy to assist you.
Best,
Paula
Communications
I received my order, (Dec. 21) but it did not fit.. told to return for refund. Paid for parcel to go to Europe address, (Slovak Republic)... returned to me after a month undelivered. Then was told I could have a replacement without returning original goods.
Have received my new bra after four months.
Everything ok now...thank you
13 aprile 2022
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Waste of money
The bra does not have adjustable straps so does not sit well on me as a more petite woman. Might be ok if you are an a solo average size. I then requested to return it as it is useless to me and was supplied with several addresses to return it to, all outside UK. I chose one and returned it at a cost of £5.95 only to have it returned to me today, many weeks later!! What a waste of time and money - don’t waste yours - get a product that has a UK base.
In response to a suggestion that I ‘reach out’ in response to this review I would like to say I after ‘ Reaching out’ the first time, I followed all instructions to the letter to return the bra. The note on the item returned to the address provided states ‘refused’. I will not waste any more of my time with ‘reaching out’ but count this as a good lesson. I will stick to purchasing from companies that have a British base in the future. Be warned ladies - this is a waste of money & time!
12 aprile 2022
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Risposta di The Lacy Bra
Hello Denise,
Thank you for taking a few moments to leave us a review!
It seems you had quite an unpleasant experience with our company. I am so sorry to learn that we have disappointed you so badly. Please accept our sincerest apologies and give us a chance to sort this out together!
Regarding returns, indeed, our return center for European customers is located in Slovakia, and the cost of the return shipping is always the customer's responsibility. We would love to set up a return center in every country we ship to; however, given that we ship our products to three continents, it would be nearly impossible to do that at this stage.
I’m not sure what exactly happened and why your returned package was sent back to your address, but I will definitely have this investigated and make sure it doesn’t happen again in the future.
Nonetheless, I understand how frustrating this whole experience must have been for you, and all I want right now is to find a way to make it right.
Please reach out to me directly at paula@thelacybra.com. I will be more than happy to offer you a better alternative.
Best,
Paula
I wrote an honest review about his…
I wrote an honest review about his product and the lack of transparency about the ease of returning a badly -fitting item. As you can see, this review was countered by “Paula “ who expressed her disappointment, and offered to help with a resolution. I did “reach out” to her and asked for a full refund as was received by another customer with the same complaint. As of now I have not received any reply, even though I have sent a reminder. I would be wary of believing all these platitudes about wanting to have satisfied customers. I still believe the whole thing is a scam .
12 aprile 2022
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Risposta di The Lacy Bra
Hello Lady,
Thank you for bringing this situation to our attention.
I understand how frustrating it must be for you to contact us and not receive a response. Please accept our sincere apologies.
My name is Paula and I am a customer support supervisor. I am not sure exactly what happened and why you did not receive a response, but I can certainly do some research and find out what went wrong here.
Again, please contact me directly at paula@thelacybra.com and include your order number and name. I would like to get to the bottom of this and provide you with a satisfactory solution, regardless of what the initial problem may have been.
I look forward to hearing from you!
Best,
Paula
The company replaced a poorly sewn item…
The company replaced a poorly sewn item without hesitation. They do stand behind their product. I will recommend to all females I know.
11 aprile 2022
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A most unreliable company, be warned not based in the UK in UK …
My wife purchased a bra on the 5 March 2022, it still has not arrived despite many emails to the so called customer service, who tell me a tracking number has been allocated, however the bra has not moved from the distributors. Luckily, we paid by Paypal and I will initiate a dispute to retrieve the money. I will also comment on this unreliable firm with our neighborhood forum, this will reach tens of thousands of people. This is basically theft and a scam. Be warned they are not based in the UK, the website does not mention this
11 aprile 2022
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Risposta di The Lacy Bra
Hi Ken,
Thank you for taking a moment to describe your experience with our company!
I understand that shopping with us has turned out to be quite disappointing. We have to admit that we were not adequately prepared for the ever-increasing volume of orders. As a result, processing orders for some models has taken longer than usual.
As a general rule, it takes about 10-15 days for an order to be delivered. This is the timeline that we usually provide our customers. However, despite our best efforts, exceptions may occur. Our shipping partners have also not had an easy time in recent months.
I understand very well how frustrating this whole situation must be for you, especially since you mentioned that you did not receive any useful information to find out what was going on with your order.
I'm not sure if you decided to get a refund via PayPal in the end, but if you haven't been able to get a refund, or if you still want your order, please reach out to me directly at paula@thelacybra.com, and I will be more than happy to speed up the process for you.
Best,
Paula
The Lacybra is lovely to look at
The Lacybra is lovely to look at, is soft on the skin, and I'm liking it so far. I love the wide back fit to eliminate the dreaded back bulge. I'd like to review this again after I've worn it for awhile.
10 aprile 2022
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Die BHs sind sehr schön und sehr…
Die BHs sind sehr schön und sehr bequem. Ein Umtausch wegen der der falschen Größe war unkompliziert und wurde sofort erledigt. Ich würde jederzeit wieder einkaufen in diesem Geschäft
10 aprile 2022
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5 bhs 75D gekocht,allemaal verschillend…
5 bhs 75D gekocht,allemaal verschillend van maat.Scheelt bij sommige meer als 10cm.
Moest fotos sturen als bewijs en krijg nu niks meer te horen.
Heb geen goed gevoel bij dit bedrijf.
9 aprile 2022
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Risposta di The Lacy Bra
Hallo Danielle,
Dank u voor uw feedback!
Het spijt me vreselijk om te horen dat de producten die u hebt ontvangen anders passen, hoewel u duidelijk dezelfde maat en hetzelfde model hebt besteld. Dat is onaanvaardbaar!
En om het nog erger te maken, bleek het veel moeilijker dan het had moeten zijn om onze klantenservice te bereiken. Gelieve onze oprechte verontschuldigingen te aanvaarden.
Mijn naam is Paula, en ik ben de Supervisor van de Klantenondersteuning. Ik ben niet bekend met uw specifieke situatie, maar mijn team en ik kunnen zeker wat onderzoek doen om erachter te komen wat hier mis is gegaan.
Neem alstublieft rechtstreeks contact met mij op via paula@thelacybra.com. Ik wil dit tot op de bodem uitzoeken en u een bevredigende oplossing bieden.
Ik kijk ernaar uit om van u te horen!
Het beste,
Paula
Absolute sham!
I ordered a bra which unfortunately didn't fit. So I looked at the instructions to send this back and realised that you had to pay and there was no address in the U.K. The nearest address is Europe! I copied the address given but the Post Office could not find it on their system. I emailed the company to ask for advice and was told the address is correct and they have thousands of orders coming through there. Not sure how to go about sending this back now and how much it will cost!
A RESPONSE PLEASE!
Update - still no reply and Post office not recognising return address. DO NOT USE THIS COMPANY!
UPDATE 16/5/22
The parcel was returned to me as I eventually managed to get it sent.
I now want a full refund for the product and my postage refunded. Paula I hope that you get this sorted ASAP! I have taken pictures of the parcel for proof.
9 aprile 2022
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Risposta di The Lacy Bra
Hello Lisa,
Thank you so much for taking the time to write a review!
I am very sorry to hear that the bra we sent you was not the right size for you.
We always offer free exchanges and would be happy to send you a better-fitting bra at no additional cost to you. And rest assured, you won't have to go through the hassle of sending the item back either. You can keep the bra that you have already received.
However, if you would like to return the product instead and receive a full refund, you can do that as well.
In fact, our European return center is located in Slovakia. We would love to set up a return center in every country we ship to, but since we ship our products to three continents, that would be nearly impossible to do at this point.
I am not sure exactly what happened and why the address was not recognized, but I would be happy to investigate this further and make sure we find a satisfactory solution for you.
Please contact me directly at paula@thelacybra.com, and I will be happy to assist you further.
Best regards,
Paula
Rubbish
Rubbish. Do not buy this product. Mine was never delivered. Had problems getting a response from customer service who did not reply to emails except by useless and unhelpful automated responses. Helpline only open after 2pm. When I got through agent was evasive and unhelpful. Email supposedly sent to depot was never replied to. Got my credit card to eventually refund the money. Save yourself the hassle and do not be fooled by the promises in the advert.
8 aprile 2022
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Risposta di The Lacy Bra
Hello Kate,
Thank you for taking a few minutes to share your experience!
We wish to extend our sincerest apologies concerning the issues that you have faced.
Unfortunately, despite our best efforts, shipping was very slow due to the global circumstances we all know about. We have made some changes in this department and hope that things will improve soon.
I also understand that trying to speak to a Customer Support agent turned out to be a much more difficult task than it should have been. We are actually working on simplifying our procedures and hiring and training more people so that customers don't have to wait this long.
Nonetheless, I’m happy to hear that you got your money back. If there is anything else we can help you with, please feel free to contact me directly at paula@thelacybra.com. I’d be more than happy to assist you myself.
Best,
Paula
From placing order to delivery
From placing order to delivery. Can't fault service or product
7 aprile 2022
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Quick response
I found the measurements table a little smaller than reality. I had to order bigger sizes than listed.
Very happy with the speed of the response and new (bigger) bras supplied.
7 aprile 2022
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I have had many problems finding a bra…
I have had many problems finding a bra that fits, what with underarm fat. I was therefore very happy to find this bra which fits perfectly, is comfortable, and is easy to fasten.
6 aprile 2022
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BEWARE!!
BEWARE!!! The company is dishonest.
I bought the bra and found that the quality is substandard. Ordered size 16D and found the straps not able to be adjusted and there is no support in the cup. I exchanged it for 14D in the hope that the straps would be shorter but still no support and cups were floppy as well. The ad videos obviously have an insert to give support, I know the difference between a padded and unloaded cup. My request for a refund was denied as it was beyond 14 days of receiving it. The delay was due to not being able to find the return address again and it isn’t displayed so I had to go deep down the rabbit hole.
Even though the company is registered in the U.S. it is actually a Chinese company. The ad shows the bra packaged in a pretty box. Both the items delivered were in a plastic zip bag which squashed the bra. DO NOT BUY THE BRA!
6 aprile 2022
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Risposta di The Lacy Bra
Hello Georgina,
I really appreciate you sharing your thoughts here. First off, I'm sorry to hear that you did not find the size and quality of our product to be satisfactory. We strive to cater to all of our customers' needs, but we understand that, in this case, we fell short of your expectations, and we apologize for that.
We take customer satisfaction very seriously and are committed to not only constantly improving our products, but also addressing any concerns our buyers may have.
Regarding returns, customers generally have 14 days following the delivery date to inform us that they wish to return an item. It sounds to me like perhaps this info was not communicated clearly, and that breakdown in communication led to a very frustrating experience for you.
I would love to look into this and find a satisfactory solution for you. Please reach out to me directly at paula@thelacybra.com, and I will be more than happy to assist you.
Best,
Paula
The customer service person was very…
The customer service person was very kind and polite. But I would give the bra zero stars itself. The sizing chart is way off. The only way these bras would fit you is if you are very long in the upper torso and have no boobs. The straps are not adjustable and even with some after market strap tightening things, my boobs are always falling out creating the ever popular double boob look in my shirt. They were nice enough to send me a smaller size for free because the first size I ordered according to their chart would fit someone 3 times my size. I didn’t mind ordering big because clothes from China typically fit small, but it was ridiculous. And the smaller one isn’t any better because of my boobs falling out even with the adjusters. Total waste of $60 I couldn’t afford, so save your $ if you are busty.
5 aprile 2022
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Risposta di The Lacy Bra
Hi Cheryl,
Thank you for taking the time out to share your experience.
Although we are sad to hear that the two bras we sent you did not fit you well, we are glad that you really appreciate our service.
We believe that customer satisfaction is vital to the success of any business, and that's why we invest a lot of time and effort to keep our customers happy. Your feedback really means a lot to us because it shows us how we are doing and what more we can do to improve our business.
And while we are saddened to hear that you didn't find our product to be suitable for you, we understand that everyone has different needs and our bras may not be the best choice for everyone.
I hope that one of our agents has already reached out to you to assist you with the return; however, if that hasn't been the case, please reach out to me at paula@thelacybra.com, and I will be more than happy to assist you myself.
Best,
Paula
Awful company with trashy product
Awful company with trashy product, complete waste of money. Company do not respond when you contact them and they have a bogus address for returns. Disgraceful company that should be avoided at all cost.
4 aprile 2022
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Risposta di The Lacy Bra
Hi Jacqueline,
Thank you for taking a few minutes to leave us a review!
It sounds like our product really failed to meet your expectations, and that, in fact, the whole experience with our company left a lot to be desired. To begin with, please accept our sincerest apologies for all the trouble that we have caused you!
Reading negative comments about your product is not nice, but understanding what parts of the product need to be adjusted or reconsidered is critical for any brand. Our product development department will certainly take your comments into consideration when improving the bras.
As for returns, we have 3 return centers around the world from which you can select the one closest to your location. We would love to set up a return center in every country we ship to; however, given that we ship our products to three continents, it would be nearly impossible to do that at this stage.
Nonetheless, I understand your skepticism. I would love to walk you through the return process myself and make sure that you get your money back ASAP.
Please reach out to me at paula@thelacybra.com and I will be more than happy to assist you.
Best,
Paula
Excellent fit
Excellent fit. Does what it says on the tin!! Have bought 3 now
4 aprile 2022
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Love my Lacy Bra, but there were delivery problems
Now that my new Lacy Bra has arrived I love it! So comfortable. I can wear to all the time without ripping it off as soon as I arrive home. There were however some problems with the delivery of my parcel.
4 aprile 2022
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The bra arrived and it is beautiful
The bra arrived and it is beautiful, but it is a bit too big and the cups are a bit too small. I was careful with the measurements to get it right but I think my body shape is slightly different so the result was not perfect. I may try again with a smaller bra and bigger cups
4 aprile 2022
Non scritta su invito
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