The Honest Diver Supply Co Recensioni 186

TrustScore 5 su 5

4,9

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

James really knows his stuff. He’s incredibly responsive and highly technical, which makes a huge difference when you’re dealing with equipment that needs to be right. Whether you’re buying gear... Leggi di più

Valutata 5 stelle su 5

From start to finish I cannot say enough about the team at Honest Diver. I ordered a hood that I needed at short notice for a dive the same week. Not only did the HD deliver earlier than expected bu... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I placed a back order with The Honest Diver for an orange Fourth Element diving bag. Within an hour or so, HD had reached out via video message to inform me that unfortunately, FE were no longer manu... Leggi di più

Valutata 5 stelle su 5

I was the lucky recipient of one of Honest Divers secret santa christmas presents and I loved it! It was beautifully presented, with a lovely selection of good quality, useful items. I got a thermos... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di attrezzature per immersioni
  2. Centro immersioni

Scritti dall'azienda

A local dive centre in your living room. Everything you love about walking into a real dive centre online - get great advice from real divers who've dived everything we sell on the website. Plus you can help protect the ocean with every order.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

186 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Valutata 5 stelle su 5

What amazing service and products

What amazing service! I loved my personalised video! Really Impressed!! Absolutely love that your store and ethos is all about sustainability too! My husband went and purchased the same mask straight afterwards as he was so impressed!

17 gennaio 2025
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Risposta di The Honest Diver Supply Co

Thank you so much for your amazing feedback! We’re thrilled that you loved the personalised video and that our sustainability ethos resonated with you. It’s fantastic to hear your husband was impressed too and picked up the same mask — what a compliment! We truly appreciate your support and can’t wait to welcome you both again in the future.

- Jim

Valutata 5 stelle su 5

Great customer service and did…

Great customer service and did everything they could to sort out what I needed. The attention to detail and great communication makes them stand out. I also really value their commitment to environmental sustainability.

24 gennaio 2025
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Risposta di The Honest Diver Supply Co

Thank you so much for your thoughtful feedback! We’re delighted to hear that our customer service, attention to detail, and communication made such a difference. It’s especially rewarding to know that our commitment to sustainability is valued — it’s something we care deeply about. We truly appreciate your support and look forward to helping you again in the future!

- Jim

Valutata 5 stelle su 5

Fantastic Customer Service

I, like a lot of people, tend to do the majority of my shopping online these days, and whilst this was no different, The Honest Diver provided a very in person, and personal feel. I had decided to purchase a custom design Xdeep Zen, but as I'd never used a wing before I had lots of questions regarding finalising my specification. Using the website, I set up a video call with Jim, and he could not have been more helpful. As well as answering all my questions about the item, he also took the time to answer all my more general questions about using a wing. I was left feeling fully confident about everything and placed the order that day. I was told custom orders usually take up to 6 weeks but can be a little longer over the Christmas period. My order came in around 8 weeks and once Jim had checked it over and was happy, it was sent to me and arrived the next day. He even shot and sent me a short preview video which was a nice touch. I wouldn't hesitate in recommending The Honest Diver to anyone, their attention to detail, amazing customer service and communication is fantastic. I have since ordered more items, and will be making further orders in the future.

31 gennaio 2025
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Risposta di The Honest Diver Supply Co

Hey Gareth

Thanks so much for the review. It means a lot to us. I am glad you found the online video chats worthwhile, and I hope you have had some great dives with your wing.

- Jim

Valutata 5 stelle su 5

Enluva Gloves - Superb !

I purchased a pair of Enluva Gloves for my KUBI system. They where delivered very quickly, the quality of these gloves are superb. I wore them over the forest the temperature was minus 1 degrees. My hands where nice and arm - very impressed, I cant wait to try them underwater. I will be looking to purchase the Enluva socks very soon.

13 gennaio 2025
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Risposta di The Honest Diver Supply Co

Hey Brian, Thanks for the review hope they kept them nice and warm under the water as well. I love these gloves, definitely my favourite liners to use.

- Jim

Valutata 5 stelle su 5

Honestly best company I have dealt with…

Honestly best company I have dealt with prompt response and deliver was so quick, they are have such great customer service and show care and passion for what they do. Couldn’t recommend them enough would definitely go to this company again

23 dicembre 2024
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Risposta di The Honest Diver Supply Co

Thanks a lot, Conor! We’re so glad our service and passion shone through — your recommendation means everything to us!

- Jim

Valutata 5 stelle su 5

Great dive shop

Great dive shop, super friendly and lovely people, always honest and fast. A nice personal service that so many places don't provide

20 dicembre 2024
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Risposta di The Honest Diver Supply Co

Thank you for sharing such positive feedback! We’re so glad you enjoyed our friendly and personal service — it really means a lot to hear that it stood out for you. We appreciate your support and look forward to welcoming you back soon!

- Jim

Valutata 5 stelle su 5

Great experience

Great experience. Loved the personal video message after ordering. Delivered nice in time as promised.

21 novembre 2024
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Risposta di The Honest Diver Supply Co

Hi Marije, thanks for the amazing feedback — it means a lot to our team!

- Jim

Valutata 5 stelle su 5

A Completely Wonderful Experience!

Working with the Honest Diver was a great experience! His advice was spot on! I would completely recommend the Honest Diver for all your diving needs!

13 dicembre 2024
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Risposta di The Honest Diver Supply Co

Hi Jennifer,
Thank you so much for your kind words! We’re thrilled to hear that you had such a wonderful experience and that the advice was helpful. Your recommendation means the world to us, and we look forward to helping with all your future diving needs!

- Jim

Valutata 5 stelle su 5

A business worth supporting.

Great products, great prices, but it's the personal touch that will make me remember who I bought my Garmin off. You think you're getting a dive computer, you get a surprise pack of delicious sweets and a hand signed card too. Melted my cold heart. Lol.

(Best gummies I've ever had btw!)

You're amazing guys, keep it up.

9 dicembre 2024
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Risposta di The Honest Diver Supply Co

Hey Marta

Glad you enjoyed your new computer, hope you have recorded some great adventures with it. We love those sweets too 💙

- Jim

Valutata 5 stelle su 5

Amazing

Amazing - personalised video to confirm the order
Well packaged and thoughtful card and sweets inside

3 dicembre 2024
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Risposta di The Honest Diver Supply Co

Thank you so much! Glad you liked the sweets, I'm surprised Nic hasn't eaten them all 😂

- Jim

Valutata 5 stelle su 5

Great customer experience

Received advice prior to purchase via videoclip, item arrived in good time. Bag of sweets enclosed! It’s just really good to support a small business where they understand the value of the customer and they know what they’re talking about.

2 dicembre 2024
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Risposta di The Honest Diver Supply Co

We really appreciate it, and thanks for supporting us littleuns :)
- Jim

Valutata 5 stelle su 5

Very satisfied customer

I am very pleased with my buying experience, I spoke to Jim about what I was looking for in the Xdeep Zen wing and he gave me good advice about the available options, and said he was happy to assemble it for me.
He updated me regularly with delivery via email and video messages as some items were ex-stock.
I am very pleased with my purchase experience and my new wing, I would recommend the Honest Diver shop

22 novembre 2024
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Risposta di The Honest Diver Supply Co

That's great news! Glad you're happy with your new wing!

- Jim

Valutata 5 stelle su 5

Refreshing and brilliant service

Refreshing and brilliant service. I hope they can continue offering the same levels as they grow, which indeed they should.

21 novembre 2024
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Risposta di The Honest Diver Supply Co

Thank you! We're quietly confident we can keep this going as we grow - we love what we do :)

- Jim

Valutata 5 stelle su 5

What an excellent experience

What an excellent experience. From pre-sales questions to delivery, Jim was knowledgeable and friendly. Ps, keep up the podcast! Also great to be supporting a smaller company.

7 novembre 2024
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Risposta di The Honest Diver Supply Co

Thank you so much! This means a lot :D

- Jim

Valutata 5 stelle su 5

Love love love buying from them

Love love love buying from them. I was looking to buy the XDeep trim pockets and they were the only ones who had it in stock, shipped the same day and arrived promptly the next day, with a hand-written thank-you note, which was a special touch. I received a video message when it shipped and a video message on how to attach them to my BCD. Their website is setup really well, easy to navigate and I love the 'The Honest Truth' section. The fact that they do videos for almost any question you may have is what I loved the most. Thanks team.

28 ottobre 2024
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Risposta di The Honest Diver Supply Co

Amazing, we're so glad we could help!

- Jim

Valutata 5 stelle su 5

Excellent shopping experience

Excellent shopping experience!

Shopping with The Honest Diver is definitely a 5-star experience, from the personal video message that answered a few of my questions to the shipping and the final delivery process, everything has been beyond expectations!
Totally recommended!

29 ottobre 2024
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Risposta di The Honest Diver Supply Co

Thank you so much! Glad we're hitting the mark :D

- Jim

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