Thehomeimprovementproject Recensioni 4

I signed a contract in my home and later exercised my legal right to cancel within the 14-day cooling-off period under the Consumer Contracts Regulations.

Initially, I was advised that a £300 administration fee was non-refundable. After formally asserting my statutory cancellation rights, my full deposit was eventually refunded.

Customers should be aware that administration or cancellation fees are not permitted when cancelling within 14 days for contracts signed in the home.

If anyone has previously paid the £300 fee in these circumstances, they may wish to contact the company’s director, Carl Mercer, to request a refund.

This review is shared purely to help other consumers understand their rights

We had a visit from a very nice lady with a view to replacing our flat roof felt. She explained the work and measured the roof. However, because my wife had to go out during the meeting she explained Phil would come back the next day. We had a call from the contract manager the next morning who asked what type of flat roof we had. When I suggested he should have known what we wanted from our previous visit, he said I was annoying him and cancelled the enquiry.

We had a chipped stone path and patio along the width of the rear of our house replaced with a porcelain paving wider pathway and an additional patio. we are extremely pleased with the finished path and patios which look so much better and are more useable. Peter and Gavin did an excellent job and dealt with the unexpected (two layers of rotting decking under a large section of the existing pathway and a manhole cover none of which we were aware of). They were both friendly and helpful throughout the job. I would highly recommend The Home Improvement Project.

This company has recently replaced my conservatorie's polycarbonate roof with a solid one. The work they have carried out is good and the team who did it were friendly and hardworking. So far I have been able to use it during heatwaves and a rare, heavy rain shower was a thousand times quieter than previously. I look forward to seeing how it copes with the cold weather next winter.
The reason I have not given them 5 stars is because the 'after build' service was disappointing. Promised phone calls which didn't happen, even an arranged visit that didn't happen. The attitude of some of the men who answered the phone was dismissive and unfriendly, whilst others were polite and helpful. The inspector they sent round to check the work clearly had no idea what she was supposed to be checking and took photos back to the office - another promised call that didn't happen. I felt very much as if it was a case of 'they had my money so didn't need to bother with me any more'. Also their waste management policy was non existent, which, in this day and age, is unacceptable.