Ordered seed, never received item. explained the situation to them that DHL delivered to wrong house, asked for refund multiple times and they kept trying sort it with DHL on my own time... O... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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I’ve ordered from The Grass People twice and have had a brilliant experience both times. Their website is incredible, really informative but if I’ve ever had any questions, their customer service have... Leggi di più
This grass seed is terrible , used on patches like I do every year on my lawn using top soil and raking dead grass out , thought I’d try a so called better grass seed , it doesn’t grow , tried again... Leggi di più
L'azienda ha risposto
Easy to order with speedy delivery. Seed germinated after a week and is now, 6 weeks on, looking amazing. Very thick and green and so long I had to use the strimmer today. I've seen other reviews w... Leggi di più
3,4
Nella media
63 recensioni
Ha risposto al 90% delle recensioni negative ricevute
Solitamente risponde entro 1 mese
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Ordered seed
Ordered seed, never received item. explained the situation to them that DHL delivered to wrong house, asked for refund multiple times and they kept trying sort it with DHL on my own time...
Once again asked for a refund, if its not given this time I will report via paypal and raise a dispute with paypal.
ARRANGE YOUR COLLECTION OF THEY FAILED DELIVERY ON YOUR OWN TIME, NOT MINE!
UPDATE
HAD TO RAISE A DISPUTE WITH PAYPAL TO GET MY MONEY BACK AFTER ASKING MULTIPLE TIMES
23 marzo 2026
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Risposta di The Grass People
Hello,
Thank you for your feedback. We appreciate you sharing your thoughts and have reached out to you via email to assist further.
Great experience with grass in shade
I've used GrassPeople seeds for 2 years, and my experience is very good. It's a mix of grass and clover and fits well with the shade in the summer. I've tried many other solutions, but none worked as well.
12 agosto 2025
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Graas was delivered very quickly
Graas was delivered very quickly, even has a card to tell you how to grow the grass. I thought this was very good for people who know very little about gardening or lawns. Thank you guys so much.
30 luglio 2025
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Seed growth was fantastic
Seed growth was fantastic, and we have an excellent lawn for our kids to play on!
8 luglio 2025
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If you want to receive about 5 phone…
If you want to receive about 5 phone calls a day from cold callers then definitely give the grass people your number
3 luglio 2025
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Clay Soil
I needed a seed suitable for clay soils. My soil could supply a brickworks! Grass People had the very seed I needed and it worked. Thank you Grass People.
3 maggio 2025
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Great quality seed
Great quality seed, clear website descriptions and helpful phone support, much better than another company I had previously used .
Seed came packed in a strong bag. Would use again and happily recommend to others.
11 febbraio 2025
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bought the grass seed last year and…
bought the grass seed last year and grew very well had some left over and used it this year again on some patches doing well again
11 giugno 2025
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Great quality products
Great quality products, both seed and fertiliser. I have purchased liquid and granular fertiliser and both have worked really well. The backyard seed I used to over seed my lawn and the results are amazing.
22 giugno 2024
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Great quality, fast delivery & expert advice
I’ve ordered from The Grass People twice and have had a brilliant experience both times. Their website is incredible, really informative but if I’ve ever had any questions, their customer service have responded quickly. I ordered the shady grass seed and a wild meadow flower seed, both quality products, my grass seed went down a year ago and looks great 😊
7 aprile 2025
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Great advice
Great advice, great grass and beautiful grass car park. What more can I say? Great value for money.
10 giugno 2024
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Very efficient and reliable company
Every product that I have bought has proved to be of a very good quality, grass seed and fertilisers etc. Excellent customer care and information.
10 ottobre 2024
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Fertiliser works a treat
Ordered the Organic 365 fertiliser from The Grass People. The product was well packaged and despatched in a timely manner. After cutting the grass on 28th May I used the fertiliser on my grass then watered it in. It's now the 10th June and after a few rain showers I can see the difference the fertiliser has made to my grass. I had some brown patches in my grass (as there has been hardly any rain in the south east over the last few months) and now the grass is turning a lovely dark green and the brown patches are disappearing. Extremely pleased with the performance of this fertiliser.
29 maggio 2025
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Don’t bother buying from these!
Don’t bother buying from these!
I wished I looked at the reviews before hand.
So I brought £50 worth of grass seeds wishful thinking I was getting excellent lasting seeds… they don’t even grow. I have 2 attempts over 2 months and nothing!
Might aswell wiped my a with a £50 note.
Email them and you don’t get a reply back.
6 giugno 2025
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Risposta di The Grass People
Hi Eric
Thank you for taking the time to share your feedback, however we're really sorry to hear that you've been disappointed with your experience.
We’re also sorry to learn that you didn’t receive a response to your email. We’ve looked into your order and, unfortunately, we haven’t been able to find any previous correspondence from you. If you’re happy to get in touch again, we’d really like the opportunity to help resolve any issues you’re having. Please email us directly at Expert@thegrasspeople.com, and a member of our team will be happy to assist you.
We don’t currently use Trustpilot as a platform for collecting reviews. For a more accurate reflection of our customer experiences, we invite you to take a look at our Feefo reviews page, where you can see genuine feedback from verified customers: https://www.feefo.com/en-GB/reviews/the-grass-people
Thanks again for your feedback, and we hope to hear from you soon and get things sorted for you.
Regards,
Roisin
This grass seed is terrible
This grass seed is terrible , used on patches like I do every year on my lawn using top soil and raking dead grass out , thought I’d try a so called better grass seed , it doesn’t grow , tried again with proven system didn’t work the 2nd time either
Response off grass people “need to wait longer” “the weathers been too hot” etc
Do yourself a favour and go elsewhere
26 maggio 2025
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Risposta di The Grass People
Thank you for taking the time to share your feedback, and we're sorry to hear that you’ve been disappointed with the results of your recent sowing.
As we mentioned in our previous message, it’s likely that a few environmental and situational factors are affecting the germination and early growth of your grass seed. While the recent warm weather has given many lawns a great start to the season, consistent temperatures above 20°C, especially when paired with dry spells can actually slow down germination and root development. This could be why you’re not seeing the growth you’d normally expect, even when using your usual routine.
That said, one of the great things about grass seed is that although it can be fussy, it’s also incredibly hardy. It has a clever way of waiting until the conditions are just right before getting going, so often it simply needs a little more time.
We completely understand how frustrating it can be to wait for results. If you've not seen any improvement despite the rain and consistent watering, please don’t hesitate to reach out to us at expert@thegrasspeople.com, as we’d love to help further.
Regards
Roisin
Grass seed didn’t grow
Grass seed didn’t grow. Have used company before and the grass seed was ok. Reached out to company who wanted an essay and photos of what we did. Would have liked them to replace the 2 kg bag that I received but to no avail. Won’t use this company again as wasted my money.
21 maggio 2025
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Risposta di The Grass People
Thank you for your feedback, and we're sorry to hear that you've been disappointed on this occasion especially after having a positive experience with us before.
To enable us to properly investigate and provide the best possible support, we do ask for a bit more detail including some photos. This helps us understand the full picture and give you tailored advice, as there can be a number of factors that affect how grass seed establishes.
If you're still having issues and would like our help, please feel free to email the following information to Expert@thegrasspeople.com:
Your order number
Which seed mix was sown
The date it was sown
How the area was prepared before sowing
What aftercare steps were taken (e.g. watering, mowing, fertiliser use)
Whether the area gets full sun or any shade during the day
It would also be really helpful if you could send over a few photos of the area as it looks now, this will give us a much clearer idea of what’s going on and how best to help.
Regards
Roisin
Long delays with little contact.
My ordered products had been delayed by a week so I reached out to the grass people on email (no phone number) and was informed that DHL had to do a warehouse search for my parcel which would take 24 hours. Three days after that I have still not heard anything. I’m surprised they use DHL who have a really bad rating in the UK.
13 maggio 2025
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Risposta di The Grass People
Thank you for your feedback, and we're sorry to hear about the delay with your delivery and the lack of updates you've experienced.
This is certainly not the level of service we aim to provide, and we completely understand your frustration. When we’re working with couriers, there can sometimes be unexpected delays, especially when a depot search is required, as these can take up to 24–48 hours to complete. While we do our best to keep customers informed throughout the process, I’m sorry that this wasn’t your experience on this occasion.
We appreciate you taking the time to let us know, and we’ll take this on board as we continue to review and improve the service we offer. We hope you’ll give us the opportunity to provide a better experience in the future.
If there's anything else we can do to help, please don’t hesitate to get in touch.
Regards
Roisin
POOR CUSTOMER SERVICE !!!
After doing a product search on the website for lawn weed killer I was recommended a product it was £80 which I felt was rather expensive but hoped the cost would reflect its quality,I opened the product I was sent a couple of weeks after receiving it only to find it was a bag of grass seed and nothing to do with clearing weeds as I was recommended,I contacted The Grass People via email and basically got the usual run around and finally my last email went unanswered I am now £80 out of pocket and have a bag of grass seed I do not require.
12 maggio 2025
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Risposta di The Grass People
Thank you for taking the time to share your feedback. However, we're really sorry to hear that you're disappointed with the service you received.
Having checked our previous correspondence, I can see that we reached out to request confirmation of your order details so that we could assist you further, however, we’ve not received a reply. If you did respond to that email, it may not have come through to us, and we sincerely apologise if that's the case.
To help us resolve this for you as quickly as possible, please could you forward your original email to expert@thegrasspeople.com?
Once we have the necessary information, we’ll be happy to look into this and do everything we can to make it right.
Regards,
Roisin
Failed Delivery - No Customer Service Repsonse or telephone Number to call
Previously we had several deliveries from The Grass People/DHL. Most recent delivery not arrived - DHL advised delivered but offered no signature. Several online requests and emails To The Grass People - no response. No telephone Number for them either ? I have paid for goods that have not arrived. Customer Service non existent
15 maggio 2025
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Risposta di The Grass People
Thank you for your feedback, and we're very sorry to hear about your recent experience and I can assure you this is certainly not the level of service we aim to provide. We do pride ourselves on offering a high level of customer service, so we're really sorry if that wasn’t your experience on this occasion.
If you’re still experiencing issues, please email us at expert@thegrasspeople.com as we’d really appreciate the opportunity to look into this for you and resolve it as quickly as possible.
Regards
Roisin
Rubbish
I've planted their wild seed mix 3 years running , following their instructions .
I've not had any flowers , just long grass .
12 maggio 2025
Non scritta su invito
Risposta di The Grass People
Thank you for taking the time to share your feedback, however, we're really sorry to hear that you've had disappointing results.
We’d really appreciate the opportunity to look into this further and help resolve the issue. If you’re happy to, please email us at expert@thegrasspeople.com with a few details about your order and how the area was prepared. Our team would be more than happy to assist.
Regards
Roisin
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