/// The Courier Guy /// Worldwide Express Recensioni 

Misrouted parcel and delay in collections. Been a customer since they started the company and trying to resolve an issue is a nightmare. Always said they were the best until they were the worst! Cannot resolve an issue if something goes wrong.

I've ordered online and the company uses them to deliver. They've delivered more than once to Hillgrove in Newlands West but suddenly there's an extra fee of R80 in addition to the courier fee of R107 already paid with my order as the area is suddenly regarded as high risk but the kiosk which is 1km away passing my home is suitable. How? A rip off by Courier Guy, if I'd known at the time of order I certainly would not use them. Why do I want the inconvenience of going to a locker??

Absolutely unacceptable service.

The Courier Guy confirmed in writing that my parcel MLC6ZG was available for collection. My customer then travelled approximately 200 km from Wasbank to Dundee, only to be refused the parcel at the branch.

He has now made this trip twice because of The Courier Guy’s contradictory instructions.

I have dealt with multiple staff members and management, yet the parcel continues to be withheld. Now I have received another email telling me to collect it.

How many times must my customer travel 200 km because your staff cannot give consistent instructions?

I have kept all emails and evidence. Extremely disappointing and completely unacceptable.

Waybill: MLC6ZG | Account: MIG117

Stellenbosch branch, informed me that my TV unit had been damaged during transit. Despite the damage clearly occurring while the item was in their care, the courier company has refused to accept responsibility for the damages incurred during shipment. Their famous words:
"Unfortunately there is nothing more we can do. The packaging of the product if the responsibility of the customer"
To make matters worse, they are demanding payment of R3,127.58 before they will release the damaged TV unit. The unit remains at their Stellenbosch branch because I have refused to pay the full amount under these circumstances. Their head office is busy with investigation.

Worst experience ever. I’ve never had issues with deliveries from other couriers before. I ordered somethIng on Amazon which was “same day delivery”. The courier (the courier guy) then updated that they attempted delivery but I was unavailable. That’s a lie!!! I was home all day, even my cleaning lady was in front waiting in them but nobody attempted the delivery. The driver didn’t even call me or anything. I then emailed them and they said it would be reattempted the next day(Saturday as per the date they gave). I’ve been waiting all day now and still no delivery. I reached out via call but their lines don’t work. I emailed them but they didn’t respond. I WhatsApp’d them and only got a response after 2 hours and the person I spoke to “Beauty” she didn’t care about what I was asking or saying. She just kept repeating “delivery is rescheduled for the 3rd on Monday as per operations” and then she left/hung up the chat. This is really frustrating. The worst service ever

Poor service they where suppose to send my parcel from Cape Town to Kimberley instead they send it to JHB from CPT then back from JHB to CPT and now again to JHB its now a full week later and its back where it started and still not delivered no follow ups from agents whom I talked to nothing USELESS service

I scheduled a collection for Monday morning and no one arrived yet I received an email stating that, collection failed due to no parcel to collect. I spent the whole day waiting and had to reschedule again, and again the same thing happened. No one came to collect, I contacted support service and rescheduled again. For the third time, no one came and it was written collection failed. This is unprofessional, there is no communication whatsoever.

I am extremely disappointed with the service I received from The Courier Guy.

I ordered a parcel online, and unfortunately the sender mistakenly included "KFC Backbran" on the delivery label before my actual address. On the morning my parcel was due to be delivered, I received a WhatsApp notification with my delivery PIN, confirming that my parcel would be delivered that day. However, it never arrived.

The following day, after being out for the morning, I tracked my parcel and was shocked to see that it had been marked as delivered on the 28th at 14:31. I immediately contacted The Courier Guy. My call reached the Port Elizabeth branch, and I was transferred to the Johannesburg call centre to speak to the representative responsible for my area. I was told I could not speak to him because he was busy on the floor. Another staff member tried to assist and informed me that the driver was back at the depot. He promised to contact the driver within an hour and get back to me.

I never received a single call back.

I then had to contact KFC myself to find out whether my parcel had been delivered there. What concerns me most is that the parcel was apparently handed over without anyone providing the delivery PIN that was sent to me. What is the purpose of a PIN if a parcel can simply be given to someone else? This is a serious security concern.

It has now been more than 24 hours, and I have still received no update, no explanation, and no effort from The Courier Guy to resolve the issue. The lack of communication and poor customer service are completely unacceptable.

I expected much better from a courier company. I am extremely unhappy with the service and hope this matter is taken seriously so that other customers do not experience the same frustration.

The Courier Guy has now declared it is not driving on dirt roads, after delivering to us for about 5 years now. The driver who was instructed by the office refused to drive the last 4km on good dirt road, very strange and extremely frustrating, why is a pin given? This is not the first incident, it is difficult as a customer to determine whether it is instructions coming from the office or arrogant drivers? I will be changing to another delivery service once my credit is utilised.

Dont ring door bell or try to contact, just leave. Hard to follow-up with, whatsapp channels/process is annoying. Clearly not customer centric.

Why charge for overnight, and you can't do it....problem with your IT system, that offers services you can't deliver, but I'm paying for a service, I don't get...pretty pathetic, pay the client back if you can't do as promised.

1. Small light weight parcel that was overcharged by Courier Guy. Account in arrears because of this issue. Solving it takes forever, in the mean time cannot make any bookings on the account system unless I pay the arrears (which we are not liable for) + whatever the cost is for the new parcel.
Customer Service is really shocking. They promise, they escalate but battle to solve issues.

I topped up my account 11 days ago but the funds did not reflect. I contacted their 'support' team but have had absolutely no assistance. Their lack of communication and help is truly appalling! When one is trying to run a business which relies on getting orders to customers in a timely manner, this is the worst service. Will be using another courier service from now on.

Waited a week for them to deliver 1st time, where they forgot half of my packages. The guy was standing in front of me with half of my stuff and told me he could not give it to me, because of his incompetence of forgetting the rest of my things. I had to sacrifice another day, because they don't give a time for when they arrive, so I must wait eagerly all day for them. After 6 hours of waiting they arrived on the second day, with yet AGAIN only half of my packages!!! This time the driver allowed me to keep it without signing at least. NOW I NEED TO SACRIFICE ANOTHER DAY TO WAIT FOR THEM. I wanted to use a LOT of others words describing this, but I'd rather not express myself fully. Btw, they have not apologized ONCE for their mistakes!

I sent my daughter an ipad and it got delivered quickly and was intact. I'm so happy

While the entire delivery was good, I was charged a fuel surcharge AFTER my package arrived- I did not change any details, specifically the location, and yet I am getting charged?
And after countless calls and back and forth NO ONE from Courier Guy has taken the time to call back, despite countless requests, emails and "apparent" escalations.

Appalling customer service.

Probably because they are now such a big company, they outgrew their own capabilities and are now one of the worst couriers to deal with. Their heavy reliance on imperfect technology is letting them and their customers down.

Their WhatsApp communicstion is as bad as their service.
They wrongly captured my delivery address and consequently sent the parcel to the wrong city. In spite of contacting them numerous times about this error and them confirming that it has been rectified, they still tried to deliver the parcel to the wrong address. Useless! If you need a reliable courier, stay away from Courier Guy.

Double check EVERYTHING before you pay. I filled the online form and made payment. My good were collected. Then I received an email saying that my account was in arrears and that I needed to settle that before I could receive my goods. The amount was over R50. It didn't make sense. I checked my waybill and receipt, and the calculation they were using was bloated. I emailed them and received an immediate response asking for details. I responded immediately and never received any follow up. I emailed again. Nothing. And again. Nothing. I phoned them, was told they would call me back. They didn't. I phoned again and was told my case was being escalated and I would receive an email. I received nothing. I emailed again and threatened legal action. Eventually after a week of my goods being held, I noticed a change on my account. I was now owing R17. No communication, no explanation. I paid that amount and received my goods.

I can't imagine how much money they make - especially from elderly folk - who pay the extra they are told to pay, without checking their documents, or who desperately need their parcel and don't have the fight in them to get justice. This is a dishonest company with non-existent support and client service.

Very poor service no customer support and they ignore calls ,don't keep promises on delivery dates