Everyone involved was caring, compassionate and professional. They made sure that everything was taken care of and kept me informed throughout the process. The experience was made as easy as possible... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Im insured with the AA and when my car was damaged and undriveable whilst legally parked I contacted them by phone and they were quick to answer and sent a recovery vehicle quite quickly and took it t... Leggi di più
Car insurance is something you normally buy but never use. I hadn't had any incident in over 20 years so when I was involved in a hit and run I had to make a claim. They honestly made the process so e... Leggi di più
When I had a collision the claim was handled efficiently. The car was repaired without any problem. Everything ran very smoothly from the claims point of view. However after the accident the AA decid... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
The AA provides a breakdown service, and additionally Accident Assist. Available 24/7, provides comprehensive support after an accident - big or small. Call us first and we'll take care of everything - the crash, claims and courtesy car, whoever your insurer. It's all included as part of AA Membership.
Informazioni di contatto
Regno Unito
- theaa.com/breakdown-cover/accident-assist
4,6
Eccellente
348 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Brilliant AA
Seamless no fault car insurance claim. 5 star service from start to finish - well impressed with handling of claim, repairs and hire car. You don’t know how good your insurer is until you need them! Glad I had AA - brilliant service.
2 febbraio 2026
Great customer service from call…
Great customer service from call handlers. I was hit from behind on a dual carriageway the guys at Beam handled everything. Great service
17 marzo 2026
Very straightforward to claim online
Very straightforward to claim online, nice staff who provided good customer service. Specified repairer did a prompt and good quality job.
12 marzo 2026
Potrebbe usare l'IA per rispondereMostra di più
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Genuine from start to finish
Genuine from start to finish - very attentive & listened to all worries & dealt with them
11 marzo 2026
Risposta di The AA Accident Assist
Thanks so much for your lovely feedback, Jill. We’re really glad to hear you felt genuinely listened to and well looked after from start to finish and hope everything is ok now. 😊
Not what I expected
Can’t fault the AA’s part in the handling of my claim.
But, the distance and working hours of their authorised repairer and the car rental company’s call handlers, along with crossed communication, has resulted in a poor experience and low rating.
30 gennaio 2026
Risposta di The AA Accident Assist
Hi Andrea, we’re sorry to hear that the repairer wasn’t local and that you had some issues with the rental car. We hope you’ve been able to share this feedback, and that the repairs themselves went smoothly in the end.
We’re really glad to hear that you felt your claim was handled well by our team 💛.
Excellent Service and timely conclusion…
Excellent Service and timely conclusion of claim.Staff very helpful.
10 marzo 2026
Great service from AA insurance.
Easy to contact AA , excellent response and dealt with very professionally by the AA representative.
10 marzo 2026
Hit from behind
I contacted the AA.
The young lady from the AA was polite, helpful and gave clear information concerning the plan going forward.
Everything was well organised and efficient.
Very happy with the AA’s organisation , the service from the repair garage and also the hired car company
5 febbraio 2026
They provided a service which met my…
They provided a service which met my needs with no hassle
10 marzo 2026
Risposta di The AA Accident Assist
Pleased to hear everything went smoothly 😊.
FIRST CLASS SERVICE
From the first phone call to the way my claim handled, the regular updates from the AA and their approved garage this has been a first class service would not hesitate to recommend
12 febbraio 2026
Great service from start to finish
Great service provided from start to finish with my non-fault claim. Everything managed quickly, effectively and with minimal intervention from me. Highly recommended.
13 febbraio 2026
Risposta di The AA Accident Assist
We're so pleased to hear this, Gary. We know it's a stressful time, so it's great we were there to help ease the pressure.
Excellent service from start to finish
Excellent service from start to finish. Made at easy by professional staff who made sure I was fully aware of the process and what was to happen.
30 gennaio 2026
Long wait times to speak to anyone
Long wait times to speak to anyone. Customer service good when finally through to a call handler.
Information was easy to understand and concise.
Courtesy car was less good and needs to be looked at to see which partners might offer a better service.
8 gennaio 2026
Risposta di The AA Accident Assist
Hi Janet, we're sure the team were doing all they could to work through the calls as quickly as possible, it's great that when you spoke with the team everything was clearly explained. Thank you, we appreciate your feedback.
Great service from start to finish
Great service from start to finish, kept us informed throughout. Thank You
3 marzo 2026
Great customer care and good cover of…
Great customer care and good cover of seevices
10 febbraio 2026
Seamless Service
AA provided seamless service, collection of vehicle, delivery of hire vehicle. All in a timely manner.
3 marzo 2026
Lengthy procedure
The length of time taken from reporting the incident to finally getting my car repaired was almost 3 months
3 marzo 2026
Risposta di The AA Accident Assist
Hi there, we appreciate your feedback and are sorry the repair process took so long. We hope you're okay now.
Risposta di The AA Accident Assist
Wonderful 😀.
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.