I bought a 3doodler for my son for Christmas. It broke after two uses. No replacement sent and no refund given. Automated reply each time. Do not buy it breaks easily and the service is terrible.
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Scopri cosa dicono le persone
I bought my 3d pen second hand and it works AMAZINGLY! (It was unused) I only have a few problems. One problem was the small handle on the un-jammer tool - I burned myself because my hand slipped on t... Leggi di più
As a customer since 2014, I've been dealing with various issues; lost plastic orders, pen issues, usual plastic purchases and so on. Normally, all went just fine; and whenever a problem turned up, 3... Leggi di più
At first, I enjoyed using this product and loved the variety of colors to chose from in both abs and pla filament. However, less than a month in, my pen was jamming and running super slow. The qualit... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
Draw in the air! Doodle anything in 3D with the 3Doodler 3D pen. Lift your imagination off the page! #WhatWillYouCreate?
Informazioni di contatto
89 5th Avenue, Suite 802, 10003, New York, Stati Uniti
- cs@the3doodler.com
- the3doodler.com
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Do not buy
I bought a 3doodler for my son for Christmas. It broke after two uses. No replacement sent and no refund given. Automated reply each time. Do not buy it breaks easily and the service is terrible.
Just a great toy wish you didn’t have…
Just a great toy wish you didn’t have to use a whole stick each time you change colors
I bought my 3d pen second hand and it…
I bought my 3d pen second hand and it works AMAZINGLY! (It was unused) I only have a few problems. One problem was the small handle on the un-jammer tool - I burned myself because my hand slipped on the slippery plastic. Another downside is the short length of the filament. The sticks are very short and require frequent refilling.
Stopped working no way to return
Stopped working after 6 months. Warranty return address and process not published on their website. Customer services contactable by phoning the US or email. They don't respond to email. Avoid.
Amazing product
Amazing product, always fun to use for me or the kids if you are artsy.
AMAZING customer service.
These people, Janine and Charlie, are absolute STARS. I got the start plus, broke it, and got a replacement pen for NO MONEY, broke the replacement pen and got ANOTHER one. even though it was out of my warranty, they gave it to me. I do not know what to say. they probably have the most responsive and nicest customer service I've ever encountered.
They are scammers
They are scammers, you pay and Never receive anything.
Little disappointed that when my son…
Little disappointed that when my son received the wrong size filaments for Christmas. I just thought we could just get a return label and send it back for the correct ones. But instead it cost $10 to return. You can't purchase the start kit filaments anywhere else too.
Excellent Customer Service
We purchased a 3Doodler Pen for our daughter for Christmas 2022. It was her most requested gift and she was beyond thrilled to get it. We had it for about 3 days before out dog unfortunately found it and chewed to pieces. Needless to say out daughter was heartbroken. I reached out the company about a replacement and was contacted within an hour of my initial email and was thrilled with the costumer service received! Forever customer now!
best pen ever highly recommend 100%
i brought my 3doodler create a year ago black onxy one it still going strong have odd blockage ect but found if gentle and reverse is slow or in directiotion poke in to try clear filament block you wont break it totally amazing pen highly recommend brought stand and jump pack charger and big refills totally love it wouldnt mind some freebies to test fillament i find everything on 3doodler my stensils lot or copy off google and print made a giant effel tower with it all led it is totally amazing highly recommend best best pen ever
best company to buy a 3D pen
Lowkey is the best 3D printing pen company out there.
I had purchased their first pen 3Doodler 2.0 years ago but since it was an old model, I needed to upgrade due to some issues and they offered me a discount code as well.
Their quality is truly unmatched!
I now have the 3Doodler Create+ and when I was faced with some issues the people in customer service were more than just helpful. We even arranged a video chat to solve my issue and of course, it was solved!
You can really put your trust in them to help you with whatever issue you may have and their customer service is by far the best i have ever encountered!
totally recommend!
SCAM
I never received my product, i contacted but no response, 2 months and still nothing received!! SCAM DONT BUY FROM HERE
Impossible to get refills in UK
The device itself isn't too bad. But the big problem is that it is impossible to purchase any plastic refills. It uses proprietary "Eco-Plastic" that you cannot buy anywhere in the UK. The only way to get hold of this is to pay for the exorbitant shipping from the USA. Save your money and buy a different product that uses more universal plastic
3Doodler Create pen get jammed (no clogs)
My 2 3Doodler Create pens I bought in 2020 had the same problem: filaments (ABS and PLA) got jammed at the entrance of the head, without plastic clogged after, so I have to push manually the filament for it to "print".
Would give it zero stars if I could
Would give it zero stars if I could. Very disappointed in your product. This was a gift for my 13 year old and it didn't work to start with. It has clogged up & we have tried to get it to work but unfortunately was not successful. I hate that I spent this much money on a piece of junk.
I bought doodlers for each of my kids
I bought doodlers for each of my kids. It is very to use that they're busy playing with it instead of playing computer which I find good. I believe it will help them improve their imagination as they are able to build almost whatever they think.
Garbage pen
This pen is garbage I used it once it worked ok but when I switched it to the other colors and put it on low I it got jammed l fortunately I fixed it after hours of hard work then used it again for about five minutes the put in the same color and then it got jammed again so I tried to fix it then the thing that pusses it off and I broke and now it won’t work because we can’t get the nozzle off because it’s stripped so I’ll say it again this pen is absolute garbage and is way to expensive don’t buy this item

Risposta di 3Doodler
Excellent customer service
Excellent customer service! My young son inadvertently modified (i.e., broke) the pen tip, and 3Doodler was super helpful in helping us to resolve the broken pen and get us back in action!
My son absolutely loves the kids pen
My son absolutely loves the kids pen, it’s been great for him to learn his colours, he made a rainbow and enjoyed getting creative! Very easy to use.
Great customer service
Great customer service. We recently rescued ours from the drawer to keeps our teens busy during stay from home. We had some small technical issues but the customer service team solved these fast and we’ve been loving the doodler since.
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