Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Valutata 1 stelle su 5

At this point I give up with their sizing. So I have purchased several dresses over time. The linen one you have to size up, the ones with a bow or a rose in front you should size down. Annoying and i... Leggi di più

Valutata 5 stelle su 5

Always 5 stars with Sleeper. I’ve never received so many compliments, or felt so beautiful (and this goes for every single piece I’ve ever ordered). Their fabrics are gorgeous, their cuts — stunning,... Leggi di più

L'azienda ha risposto

Valutata 2 stelle su 5

Sorry but the quality does not meet expectations of a higher end brand. Immediately upon taking the dress out of the package I tried it on and a button popped off…then a second. They were the last two... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Leider eine totale Enttäuschung. Ich habe ein Pyjama bestellt und bezahlt. Nach ca. 9 Tagen fragte ich nach, wann dieses verschickt wird. Daraufhin wurde mir geantwortet, dass meine Bestellung in mein... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di abbigliamento

Informazioni fornite da varie fonti esterne

Sleeper first walking sleepwear brand was founded in 2014 by two ex-fashion editors Kate Zubarieva and Asya Varetsa. Sleeper debut Winter Collection FW14-15 was recognized by editor-in-chief of Vogue Italia Franca Sozzani, who named Sleeper the brand o...


Informazioni di contatto

2,4

Scarso

TrustScore 2.5 su 5

88 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 50% delle recensioni negative ricevute

Solitamente risponde entro 2 settimane

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

2,4

Tutte le recensioni

(88)

4 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 2 stelle su 5

Dress? What dress?

I have no idea whether or not I will like my Sleeper dress, because I still haven't received it, or even a shipping confirmation, three weeks after ordering. Sleeper charges a $15 shipping and handling fee above the $300 price tag, which is pretty unusual: when was the last time you paid s&h on such an expensive purchase? Well apparently, that fee does nothing to facilitate actual shipping of the garment.
Would never order from them again, regardless of how nice the product is... if I ever get to see it.
Two stars is giving them the benefit of the doubt that *maybe* I'll get the dress soonish. I'll edit this down to one if it takes much longer....

23 luglio 2021
Non scritta su invito
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Risposta di Sleeper

Hello Nancy,

This is Anastasiia from Sleeper care team. I am truly sorry to hear about this experience with the Sleeper. We truly appreciate your feedback on the shipping and delivery process, and I have passed it along to our team!

Please note, that all our garments are carefully handcrafted in our atelier in Ukraine and then shipped. I have already reached you over email with more details on your order status, and you can also email me at anastassia.h@the-sleeper.com in case you have any additional questions.

Thank you for your understanding and patience, and hope to hear soon!
With love and care,
Sleeper team

Valutata 5 stelle su 5

Absolutely top notch customer service

Absolutely top notch customer service. My package got lost, and I had very little hope that I would get it back. I just emailed them to let them know I filed a claim with UPS and Enya from Sleeper stepped in to send another one right away. She was so personable and understanding.

23 luglio 2021
Non scritta su invito
Logo di Sleeper

Risposta di Sleeper

Hi JB,

Thank you so much for your feedback! Excited to hear that your Sleeper is with you and withing you to have lots of positive moments wearing it!

With love and care,
Sleeper team.

Valutata 1 stelle su 5

Flimsy fabric - ripped after first wear

Last night, I wore my green Belle linen dress for the first time. When I stood up from sitting down the skirt ripped, not even at the seam. I think it’s completely unacceptable that an item of clothing that I’ve paid this much money for is ripping on the first time that I’m wearing it. I was under the assumption that sleeper uses good quality fabrics and I’m really disappointed that this has happened. Can you advise me how to proceed in this situation? I would like a refund/ replacement

27 giugno 2021
Non scritta su invito
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Risposta di Sleeper

Hi Florence,
Thank you for your feedback.
This is Anastasiia from Sleeper care team. I am truly sorry to hear about this experience with the Sleeper.

All our garments are carefully handcrafted per each order in the atelier. The quality of Sleeper garment as well as your customer experience is very important to us.

This is unusual for the Sleeper garments, thus, I would really look into what happened, pass the feedback to our production team and help you. I have already reached you via Instagram, and you can also email me at anastassia.h@the-sleeper.com in case you have any additional questions.

Thank you for your cooperation and hope to hear soon!
With love and care,
Sleeper team

Valutata 5 stelle su 5

Great quality and super friendly team

I have 4 items from Sleeper and they are amazing! My favorite is black party pjs. I get loads of compliments every time I wear it. So comfy and chic! Great quality of dresses and pajamas and care team is just the best!! Solved all issues and gifted a code which I am going to use as I’m already eyeing some things. Wishing you all the best.❤️

15 giugno 2021
Non scritta su invito
Logo di Sleeper

Risposta di Sleeper

Hi Monica,
Thank you for your kind feedback! Happy to hear you are enjoying your Sleeper pieces. Hope you will be shopping with the Sleeper in the future.

With love and care,
Sleeper team.

Valutata 5 stelle su 5

Navy Linen Two Piece

I was totally pleased with the Navy two piece linen short set. Quality is awesome, and I love practically anything linen. I'm sure it is going to look great on my sweetie. He also loves the set. Thank you, and will be ordering again!

4 giugno 2021
Non scritta su invito
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Risposta di Sleeper

Hi Cynthia,
Thank you so much for your kind feedback.
So happy to hear your husband loves the set!

With love and care,
Sleeper team

Valutata 1 stelle su 5

Horrible experience and quality - don’t waste your money

I ordered an almost 300 dollar Pajama for that price you’d expect good quality. The Pajama ripped after wearing it ONCE. That has never happened to me before with any of my Pajamas or clothes I own. The customer service basically blamed me because I wore the Pajama - what else are you supposed to do with a Pajama?? You don’t want to have to fix an expensive Pajama after wearing it once, you want it to last for a long time and expect to be sent good quality. Unfortunately, that clearly seemed not to have been the case. So don’t waste your money. The Pajamas are really not worth it. And getting a small fraction of the price back to fix it just doesn't cut it!

2 aprile 2021
Non scritta su invito
Logo di Sleeper

Risposta di Sleeper

Hello!

Thank you for your review and feedback.

This is Sasha, head of the Care team in Sleeper. I am sorry to hear about this situation and would like to look into it.
All our garments are handcrafted by seamstresses with up to 30 years of experience in our atelier. It's very important for us to see what had happened to avoid it in the future and make things right for you.

I just send you a request for more information about your order and you can also contact me at sasha@the-sleeper.com

Thank you for your cooperation and hope to hear soon!

Valutata 5 stelle su 5

Beatiful

Beatiful, gorgeous, great quality pyjamas. And they treat their customers like family which is something you don't get so often. Thanks, Sleeper team. I am enjoying my sleepy times in your pjs very very much. Best of luck.

23 febbraio 2021
Non scritta su invito
Logo di Sleeper

Risposta di Sleeper

Hi Marina,
Thank you so much for your feedback and support.
Wish you wonderful moments in your Sleeper garment!

Valutata 1 stelle su 5

Don’t order from this company

Don’t order from this company!

I ordered pjs for my Daughters Christmas gift on the 26th November with the assurance that the order would be dispatched in one to two weeks. I contacted the company on the 9th December and it took three messages to revive a reply. I was told that my order was ready and would be dispatched this week. I emailed again yesterday as I hadn’t received a dispatch email. I received a response today saying that they now won’t be dispatched till early January at the earliest. They are blaming the pandemic/vaccine. Such awful customer service and lies to take your money.

17 dicembre 2020
Non scritta su invito
Logo di Sleeper

Risposta di Sleeper

Hello Juzzer,
Thank you for your feedback.

This is Sasha, head of Care team in Sleeper. I was trying to reach you via email to work on this case and make it up a bit better for you.
I am very sorry that you have a not existing shopping experience and we will definitely work on our delivery process on holiday demand time.

Still, I will be very happy to speak with you and try to bright the situation for your, please email me at sasha@the-sleeper.com if it convenient.
Many thanks and take care!




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