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Scopri cosa dicono le persone

Valutata 1 stelle su 5

At this point I give up with their sizing. So I have purchased several dresses over time. The linen one you have to size up, the ones with a bow or a rose in front you should size down. Annoying and i... Leggi di più

Valutata 5 stelle su 5

Always 5 stars with Sleeper. I’ve never received so many compliments, or felt so beautiful (and this goes for every single piece I’ve ever ordered). Their fabrics are gorgeous, their cuts — stunning,... Leggi di più

L'azienda ha risposto

Valutata 2 stelle su 5

Sorry but the quality does not meet expectations of a higher end brand. Immediately upon taking the dress out of the package I tried it on and a button popped off…then a second. They were the last two... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Leider eine totale Enttäuschung. Ich habe ein Pyjama bestellt und bezahlt. Nach ca. 9 Tagen fragte ich nach, wann dieses verschickt wird. Daraufhin wurde mir geantwortet, dass meine Bestellung in mein... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di abbigliamento

Informazioni fornite da varie fonti esterne

Sleeper first walking sleepwear brand was founded in 2014 by two ex-fashion editors Kate Zubarieva and Asya Varetsa. Sleeper debut Winter Collection FW14-15 was recognized by editor-in-chief of Vogue Italia Franca Sozzani, who named Sleeper the brand o...


Informazioni di contatto

2,4

Scarso

TrustScore 2.5 su 5

88 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 50% delle recensioni negative ricevute

Solitamente risponde entro 2 settimane

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

2,4

Tutte le recensioni

(88)

4 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 2 stelle su 5

I bought a set of pajamas on dec 3rd…

I bought a set of pajamas on dec 3rd thinking it would arrive before New Year’s Eve , on December 13th , 10 days after placing my order I contacted their customer service ( no issues there , lovely person ) they told me my order was being made and it was going to be shipped in a week or week and a half ,almost New Year’s Eve and still no signal of my item being shipped , I contact their customer service again a couple of days ago and still no answer , I paid through Klarna and now I’m having issues with them cause it’s been so long since my order has been “pending “ at this point I’m so disappointed, I was a recurrent client and never had any issues , but this certainly leaves a bad taste in my mouth ,not sure if I’m going to purchase anything from this brand again .

29 dicembre 2021
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Risposta di Sleeper

Hello,

This is Yaroslava from Sleeper care team. I am truly sorry to hear about this experience with the Sleeper. I appreciate your feedback on the shipping and delivery process, and I have passed it along to our team!

I am very sorry that it took us time to provide an update on your order. During the holidays season we are overwhelmed with plenty of our lovely customers wishing to speak to us, and we are doing our very best to provide the most efficient service possible. I completely understand how this situation feels and would love to make things right for you. If it is convenient for you, please reach me at yaroslava.m@the-sleeper.com so that I could check your order for you.

Thank you for your understanding and patience. Looking forward to hearing from you, a
With love and care,
Sleeper team

Valutata 5 stelle su 5

I love love my Sleeper outfit

I love love my Sleeper outfit, the quality and craftmanship are really obvious and I am enjoying wearing it so much! Packaging is really luxe too... I have to also give big thanks to their amazing customer service, especially as I had some challenges getting the package in time for Christmas (the postman delivered it to the wrong address, so my package was lost for a few days). Anastasiia from The Sleeper team was super helpful during that entire time and they even offered to send me another pajama, again, if the previous one got lost somewhere during delivery. That was much appreciated, thank you so much!

27 dicembre 2021
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Risposta di Sleeper

Hello Julijana!

Thank you so much for this great feedback. We are so happy that you love your Sleeper and wishing you to have lots of positive moments wearing it!

Wish you a great day.

Valutata 5 stelle su 5

Needed to return and they made it easy

Needed to return and they made it easy, love the product

21 dicembre 2021
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Risposta di Sleeper

Hi Sandra!

Thank you for this feedback, we really appreciate it! We are always happy to assist so that you enjoyed your Sleeper.

Wish you a great day.

Valutata 1 stelle su 5

Basically scammed

So bad… my trousers never arrived and customer service is absolutely not responsive. They have been ignoring me for almost a month now! Do not order with shipping in Europe, maybe they are better with the US but in Europe they are just unreliable.

18 dicembre 2021
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Risposta di Sleeper

Hello Giulia,

This is Yaroslava from Sleeper care team. I am truly sorry to hear about this experience with the Sleeper. I appreciate your feedback on the shipping and delivery process, and I have passed it along to our team!

I am very sorry that it took us time to provide an update. During the holidays season, we are overwhelmed with plenty of our lovely customers wishing to speak to us, and we are doing our very best to provide the most efficient service possible. I completely understand how this situation feels and would love to make things right for you. If it is convenient for you, please reach me at yaroslava.m@the-sleeper.com

Thank you for your understanding and patience.

Looking forward to hearing from you,

With love and care,
Sleeper team

Valutata 5 stelle su 5

All Good

All Good! 👍🏻 The outfit is super cute and would have loved to wear it over the holidays. Customer service was excellent and will definitely order again.

8 dicembre 2021
Non scritta su invito
Valutata 5 stelle su 5

Sleeper addicte

Am in love with the design and fabrics.
The Sleeper team are well talented and professional.

18 novembre 2021
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Risposta di Sleeper

Hi Hanan! Thank you so much for your kind review. We will be sure to pass the feedback to the team. Take care!❤️

With love,
Sleeper care team

Valutata 5 stelle su 5

Happy Customer!

My order came so quickly in the mail ! The quality is so beautiful and how it’s packaged in its own linen bag and their customer service was so friendly , efficient and prompt. I can’t wait to place my next order!

11 novembre 2021
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Risposta di Sleeper

Hi Ashleigh,

Thank you so much for your kind feedback! Can't wait for you to rock your Sleeper outfit!❤️

With love,
Sleeper care team

Valutata 5 stelle su 5

Ist was a Great Experience !!!

Ist was a Great Experience, the customer Service was excellent!
Thank you very much!!!

27 ottobre 2021
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Risposta di Sleeper

Hi Rocio,

We truly appreciate your kind feedback and wish you to have lots of positive moments wearing your Sleeper!❤️

With love,
Sleeper care team

Valutata 1 stelle su 5

No free returns

Despite advertising 'free returns' this is not the case. If returning from the UK you will need to return to the Ukraine at a cost of £25 for one dress.
Not impressed, I should have read all the reviews before I purchased

21 ottobre 2021
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Risposta di Sleeper

Hi Megan,

This is Nastya from the Sleeper care team. We truly appreciate your review of the return process and are sorry for any inconvenience it may have caused. We are transparent on the return guidelines on our website, however, such feedback helps us to enhance our service. I have already passed it to our team to consider improvements and have reached you via email with more details.

Have a lovely day!
With love,
Sleeper Care team

Valutata 5 stelle su 5

Excellent customer service.

Totally in love with Sleeper outfits, tend to buy every season a piece or two. Also, so pleased with their customer service team, especially Varvara. I purchased a linen suit a few months back and after a couple of washes the material started to fray due to it being quite thin and delicate. Varvara offered to make me a new blouse for gratis with no hesitation.

23 settembre 2021
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Risposta di Sleeper

Hi Nataliya,

Thank you so much for your kind words! So happy to hear that you had a great experience with the Sleeper, and will be sure to pass the feedback to Varvara.❤️

With love,
Sleeper team

Valutata 5 stelle su 5

Great customer service

Great customer service. It’s a very client oriented brand. Loved the clothing quality. Special thank you to Varvara for willingness to help and empathy. Definitely would recommend this brand to friends.

14 settembre 2021
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Risposta di Sleeper

Hi Elena,

Thank you so much for leaving such a kind review! So happy to hear that you had a great experience with the Sleeper, and will be sure to pass the feedback to Varvara.❤️

Take care
With love,
Sleeper team

Valutata 5 stelle su 5

great customer service and Pj’s.

i had a problem with the website and the customer service has been stellar. they are nice and easy to work with and i LOVE the pj’s i ordered. i go them for my xmas card this year and i cant wait to wear them becasue they are sooooo soft and comfy. i will recommend Sleeper to all my friends.

9 settembre 2021
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Risposta di Sleeper

Hi Dani! Thank you so much for your kind words! So excited for you to rock your first Sleeper set.❤️

With love and care,
Sleeper care team

Valutata 5 stelle su 5

Neat packaging, shipped fast, cute clothes

I’ve purchased two Sleeper dresses. One I purchased directly through the official website. They ship fast, package arrived at my home within 3 days. The dress came with a special storage bag and a notecard with the name of the employee who made your item. I think it’s a neat idea because it’s a reminder that real people work hard on the clothes we wear and usually take for granted. I have Belle and Brigitte dresses both in Pink Vichy (pink gingham), it’s the perfect shade of pastel pink. The dresses are so comfy, simple yet beautifully detailed. The Belle in particular is one you can both dress up or down. This is a brand I’ll be following from now on.

7 settembre 2021
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Risposta di Sleeper

Hi,

Thank you so much for leaving such a kind feedback! We are the happiest to hear that you enjoy wearing your Sleeper pieces. Stay tuned for the upcoming launches.❤️

With love,
Sleeper care team

Valutata 5 stelle su 5

I placed an order and found that the…

I placed an order and found that the pajamas I received were much too small. Marina from Sleeper took care of the exchange for me very kindly. I had a good experience. Although it was a little unexpected to pay for shipping, I did receive my order in a reasonable amount of time. I wanted to add too that the quality of silk is absolutely unmatched. I collect silk pajamas and I found it to be incredibly thick and the finishes are gorgeous.

4 settembre 2021
Non scritta su invito
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Risposta di Sleeper

Hi Kristen,

Thank you so much for leaving a review! We are more than happy to hear that you had a great experience with the Sleeper, and will be sure to pass the feedback to Marina.❤️

Take care!
Love,
Sleeper care team

Valutata 5 stelle su 5

I never seen like this customer service…

I never seen like this customer service they always help and every time i order i know that i have good choices for chose this brand i have corner in my clothes only from sleeper i have best pyjamas ever i can wear them in gathering family and in any where else even i have depression if i wear them i feel like im a princess in my littile home i can spend money in pyjama more then dress for out side wearing you can wear it every day even but i could not wear it if will sleep is comfortable but very sensative like the party pyjamas but still worth it !

Will not be last order from this beautiful designer and brand

Never late will i email them even if not response in same time at least in same day

All the bset to my lovely brand

Can not get enough from talking about this cute brand❤️

14 agosto 2021
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Risposta di Sleeper

Hi Ahlam,

We are truly grateful for your kind feedback! Happy to hear you are enjoying Sleeper pieces, and wishing you to have lots of positive moments while wearing them. ❤️

Lot of love,
Sleeper care team

Valutata 5 stelle su 5

The best costumer service and shopping…

The best costumer service and shopping experience i have ever had!

13 agosto 2021
Non scritta su invito
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Risposta di Sleeper

Hi Jane,

We are so happy to hear you've enjoyed shopping with the Sleeper! We wish you to have lots of positive moments wearing your Sleeper!

With love and care,
Sleeper team.

Valutata 5 stelle su 5

I requested a price adjustment after a…

I requested a price adjustment after a dress I ordered went on sale 5 days after I placed the order. Marina helped me in and in one email exchange I received a $75 credit back on my card. Excellent customer service! And beautiful clothes. I look forward to future purchases!

4 agosto 2021
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Risposta di Sleeper

Hi Casey,

We truly appreciate your feedback and happy that you are enjoying your Sleeper piece. Hoping you will be shopping with us again in the future.

Take care!
With love and care
Sleeper team.

Valutata 5 stelle su 5

This was my first sleeper Atlanta…

This was my first sleeper Atlanta purchase … currently 5 months pregnant and feel so amazing in this gorgeous dress will be purchasing 2 more to end of summer . Thank you for making quality pieces. Wish this mama can model your dresses with this cute bump.

4 agosto 2021
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Risposta di Sleeper

Hi Stephanie,

We are so grateful for your kind feedback! Happy to hear that you've chosen Sleeper, and wishing you to have lots of positive moments wearing it!

With love and care,
Sleeper team.

Valutata 5 stelle su 5

The best costumer service and shopping…

The best costumer service and shopping experience i have ever had!

28 luglio 2021
Non scritta su invito
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Risposta di Sleeper

Hi Lisa,

We truly appreciate your feedback! Hope you will have lots of positive moments wearing your Sleeper!

With love and care,
Sleeper team.

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