Adin and his team cleaned our whole house from top to bottom this morning. I’ve been suffering with morning sickness and unable to do a proper deep clean myself and have been getting triggered by smel... Leggi di più
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Christos and Ntemo (I’m not sure if I’ve spelled their names correctly) cleaned my flat today before I move out. They arrived on time and did an exceptionally thorough and spotless job. Overall, I am... Leggi di più
Really fantastic experience from Christos for our household clean yesterday. He was so polite and friendly! His attention to detail was amazing and he even went above and beyond, showing me some great... Leggi di più
Had a terrible experience Paid £292 for an end of tenancy clean. Firstly they were an hour and half late. Then they left after 2.5 hours. I wish I could upload photos because the job they did was l... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Tenancy.Cleaning is a one-stop solution for all your professional cleaning needs and covers most parts of the UK. Whether it's End of Tenancy Cleaning, Move in Cleaning or Builders Cleaning – our diverse range of services provide customers with full satisfaction, no matter what their requirement is. With trained staff and high quality equipment, we guarantee an exceptional service that will leave you feeling impressed and leave each room looking better than before! If that isn’t enough, our move out cleaning packages are tailored to meet every requirement so you have peace of mind when it comes to getting back your deposit. Rest assured - with tenancy.cleaning, you can find the perfect cleaning solution for your home or business! Cleaning services that are currently available from our company: Tenancy Cleaning One off cleaning After builders cleaning Carpet and upholstery cleaning Oven and appliances cleaning Pressure washing service
Informazioni di contatto
8 Charminster Court, Lovelace Gardens, KT6 6RX, Surbiton, Regno Unito
- 02081460266
- info@tenancy.cleaning
- tenancy.cleaning
4,4
Eccellente
1K recensioni
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Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 61% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Very happy customer!
Robert and his team member were lovely. Turned up when expected, clear guidance on how they would work on each room and the house looks & smells amazing! They were kind and friendly and I would definitely recommend for anyone looking for a spring clean. Thank you.
23 febbraio 2026
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Risposta di Tenancy.Cleaning
Hi Melissa,
Thank you so much for your kind words! We’re thrilled to hear that Robert and the team made your spring clean such a positive experience. It means a lot that you appreciated their guidance, professionalism, and attention to detail. Your recommendation really makes our day!
We look forward to helping you keep your home sparkling in the future.
Stay Well,
The Tenancy.Cleaning Team
Do not use service
After booking an end of tenancy clean for Friday 2pm they call me at 2.15 to explain they will be between 30 mins to 1 hour late. At 3.45 I receive a text message stating they will be arriving in approximately 30 minutes. I’d been waiting in an empty flat the entire time.
I have to leave as soon as they arrived as I’d already taken 3 hours off work, but was able to explain what needed doing and where everything was.
I arrived back at the flat around 7.30pm to find the cleaners had broken a cupboard under the sink, and left without fixing it.
I took pictures and sent them to the company, however, they are claiming it was already broke when they arrived. Their proof?.. the photo I sent to them, rotated 90 degrees, and resent to me. Claiming it is a photo they took.
Going back and forth with them via email is excruciatingly slow, with only one response a day.
I am due to give the keys back today, and they are, at this point, still not taking responsibility, nor offering a solution.
20 febbraio 2026
Non scritta su invito
Risposta di Tenancy.Cleaning
Hello Lewis,
We’re sorry to hear about your experience regarding the timing of our cleaners’ arrival. We fully acknowledge the inconvenience caused by the delay and have addressed this internally to prevent it from happening again.
Regarding the kitchen cupboard, our cleaning team documented the area upon arrival and confirmed that it was already slightly tilted due to the washing machine hose. We have shared photos from our visit showing the condition of the cupboard at the time of the clean. As of now, we have not received any pre-clean photos or inventory reports from you showing the cupboard intact, which are essential to verify and assess any damage objectively.
We take all property concerns seriously and remain happy to review any supporting documentation you can provide. Our team aims to handle every matter transparently and professionally.
Thank you for your feedback.
The Tenancy.Cleaning Team
Thanks to Shaida and Zanko for the…
Thanks to Shaida and Zanko for the great work! Happy to recommend.
22 febbraio 2026
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Risposta di Tenancy.Cleaning
Hello Z U,
Thank you very much for your kind words and 5-star review.
We’re delighted to hear that you were happy with the work carried out by Shaida and Zanko. They take great pride in delivering high standards, and your feedback will mean a lot to them.
We truly appreciate your recommendation and look forward to assisting you again in the future should you need us.
Kind regards,
Tenancy Cleaning Team
Absolutely appalling service
Absolutely appalling service — the worst cleaning job I have ever seen in my life.
We paid for a professional end-of-tenancy clean and what we received was careless, rushed, and completely unacceptable. The carpets were left stained, the kitchen cupboards weren’t properly cleaned inside or out, the freezer was not cleaned at all, and surfaces were left dusty despite this being clearly included in the service description. It honestly looked like the bare minimum effort had been made — if that.
As a result of their incompetence, our landlord is now claiming money from our deposit to fix issues that were either caused or completely ignored by this company. The stress and financial impact this has caused is unbelievable.
We are beyond disappointed — we are angry. This company claims to provide professional end-of-tenancy cleaning, but the standard of work delivered was shocking. I would strongly advise absolutely no one to trust them with their home or their money.
Save yourself the stress. Do not book this company.
31 gennaio 2026
Non scritta su invito
Risposta di Tenancy.Cleaning
Hello Maria,
We take all feedback seriously and appreciate the opportunity to clarify the facts regarding the service carried out on 31/01/2026.
Our records show:
1. Contractual Complaint Window – As clearly stated in our Terms and Conditions (Clause 6.2), complaints must be submitted within 7 days of service. Your complaint was received 21 days after the cleaning, which is well beyond the contractual timeframe, preventing us from verifying or addressing any alleged issues.
2. Post-Clean Inspection and Evidence – The property was vacated immediately after the clean. No contemporaneous evidence of damage or substandard cleaning was reported at the time. Our cleaning team used professional extraction equipment and followed standard end-of-tenancy procedures. Carpets naturally remain damp after cleaning, and some pre-existing stains may reappear during drying—a process known in the industry as “wick-back.”
3. Kitchen and Surface Cleaning – While we note your dissatisfaction with the kitchen, no photographic evidence was provided at the time of service, and no re-clean request was made within the 7-day period. As per our policy, re-cleans can only be arranged within the contractual window.
4. Liability Denial – Given the delayed reporting, absence of immediate evidence, and the involvement of third parties (landlord/agency), we cannot accept liability for carpet replacement costs or other alleged damages. This conclusion follows a thorough review of service records, bookings, and post-cleaning confirmations.
We understand that you are frustrated, but the complaint cannot be upheld contractually. Any claims made outside the contractual timeframe or without verifiable evidence are not the responsibility of Tenancy.Cleaning.
We encourage customers to review our Terms and Conditions before making claims and to submit any concerns within the designated complaint period, ensuring we can properly investigate and address issues.
Stay well,
The Tenancy Cleaning Team
End of tenancy cleaning
Used this service for when I was moving from my apartment and David and his partner did an excellent job with it.
Living there for over 3 years, they were able to get all stains out and made it look very neat.
They were on time and was very considerate even with my moving boxes still in the apartment.
13 febbraio 2026
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Risposta di Tenancy.Cleaning
Hi Raymond,
Thank you so much for your kind words! We’re thrilled to hear that David and his partner were able to make your apartment spotless, especially after 3 years of living there. We always aim to be punctual, thorough, and considerate, so it’s great to know that came across. Wishing you all the best in your new home!
– The Tenancy.Cleaning Team
I booked Sardar to do my end of tenancy…
I booked Sardar to do my end of tenancy cleaning. He came with an assistance and provided a great service. Will recommend and reach out him, if I would require anything anymore in the future. Great service and humble man.
21 febbraio 2026
Non scritta su invito
Risposta di Tenancy.Cleaning
Hi Mouni,
Thank you for your wonderful feedback! We’re glad to hear that Sardar and his assistant provided a great service and made the experience smooth for you. We truly appreciate your recommendation and would be happy to assist you with any future cleaning needs.
– The Tenancy.Cleaning Team
Filthy kitchen cupboards and drawers
Booked an end of tenancy clean when we received the keys for our new house as it had been empty for a while. Because we still had 2 weeks left on our notice period in our rental, we didn’t move in right away. However, when I was unpacking the kitchen I noticed there was lots of dirt and grime in the cupboards and drawers in the kitchen. It hadn’t been cleaned at all, let alone deep cleaned. Despite contacting them with evidence, because my complaint was lodged after 7 days they said there was nothing they could do as it was beyond their complaint policy. I had planned to book them for the flat we were moving out of, but booked Good Old Clean who were much better and I would highly recommend.
26 gennaio 2026
Non scritta su invito
Risposta di Tenancy.Cleaning
Hello Sophie,
We are sorry to hear that you were dissatisfied with aspects of your cleaning service. For clarity, your booking with Tenancy.Cleaning was completed on 26 January 2026, and our complaint and re-clean guarantee requires any issues to be reported within 7 days of the service. Your complaint was submitted on 13 February 2026, which is 18 days after the cleaning, well beyond our policy timeframe.
As stated in our Terms and Conditions, a re-clean can only be arranged within the guarantee period. You also confirmed in your complaint form that you would not accept a complimentary re-clean, which is the only remedy offered under our policy.
We take cleaning standards seriously and always provide clients with the opportunity for a prompt re-clean if reported within the policy period. Unfortunately, because your complaint fell outside this period, we were unable to provide an alternative resolution.
We appreciate your feedback and will continue to use it to improve our services.
Stay well,
The Tenancy.Clenaing Team
On time, spotless and fresh!
Nesh and his crew arrived on time and were very friendly and easy to talk to. They did a fantastic job at my old property, and everything looked spotless and smelled fresh afterwards. I really appreciate the hard work they put in.
I would definitely use their service again.
20 febbraio 2026
Non scritta su invito
Risposta di Tenancy.Cleaning
Hi Julia,
Thank you so much for your kind words! We’re delighted to hear that Nesh and his team made your old property spotless and fresh. Punctuality, friendliness, and hard work are always our priorities, so it’s great to know they made a positive impression. We’d be happy to assist you again anytime!
– The Tenancy.Cleaning Team
Excellent work & highly recommend
Excellent from start to finish. We booked online which was very easy and the prices were clearly broken down.
We needed a deep clean as we were moving out of our flat. Our cleaners (AC&C) were on time, polite, and friendly. Our landlord was very pleased with the result and had no complaints!
Overall very impressed with this service and would highly recommend.
19 febbraio 2026
Non scritta su invito
Risposta di Tenancy.Cleaning
Hi Bolu,
Thank you for your fantastic feedback! We’re thrilled to hear that AC&C delivered a deep clean that impressed both you and your landlord. We aim to make booking easy, clear, and stress-free, so it’s great to know that came across. We really appreciate your recommendation and look forward to helping you again in the future!
– The Tenancy.Cleaning Team
Fantastic job by Nesh
Fantastic job. Nest did a great job of a challenging clean. Would highly recommend
19 febbraio 2026
Non scritta su invito
Risposta di Tenancy.Cleaning
Thank you so much for your kind review, Sharon. We’re delighted to hear that Nesh did a fantastic job, especially with a challenging clean.
Your recommendation means a lot to us, and we truly appreciate your support. We’d be very happy to help again in the future.
Abel Team
My cleaner was friends from the meet & greet. Professional and did a great job and deep cleaning the appliances. I was beyond impressed at the finished job. Would definitely use this service again.
18 febbraio 2026
Non scritta su invito
Risposta di Tenancy.Cleaning
Thank you so much for your lovely feedback, Keosha. We’re delighted to hear you were beyond impressed with the finished result and that Abel’s team delivered a professional and thorough deep clean, especially on the appliances.
It’s great to know you felt comfortable from the meet and greet and throughout the service. We truly appreciate your support and would be more than happy to assist you again in the future.
Easy booking service, great clean
Easy booking service, helpful reminder and detailed quote. Abel was held up in motorway traffic but rang to let me know he would be a bit late. They did a marvellous job on a very dirty end of tenancy bungalow. It looked sparkling when finished and smelt so clean! Very good. Thanks Abel and team.
17 febbraio 2026
Non scritta su invito
Risposta di Tenancy.Cleaning
Thank you so much for your detailed and thoughtful review, Linda. We’re really pleased to hear that you found the booking process easy and appreciated the reminders and detailed quote.
We also appreciate your understanding regarding the traffic delay, and we’re glad Abel kept you informed. It’s wonderful to hear that the bungalow was left sparkling and smelling fresh after such a big job.
Thank you again for your kind words. We’ll be sure to pass your thanks on to Abel and the team, and we’d be delighted to help you again in the future.
Great
Great, efficient and thorough service - all very easy to organise and high quality clean.
17 febbraio 2026
Non scritta su invito
Risposta di Tenancy.Cleaning
Thank you, Naomi, for your kind review. We’re so pleased to hear that you found the service efficient, thorough, and easy to organise. Delivering a high-quality clean with a smooth booking process is exactly what we aim for.
We really appreciate your feedback and hope to assist you again in the future.
Shaida and Zanko did an amazing job on…
Shaida and Zanko did an amazing job on my end of tenancy clean. They were prompt, left the house sparkling, and kept me updated on their progress throughout the day. Excellent team thank you!
16 febbraio 2026
Non scritta su invito
Risposta di Tenancy.Cleaning
Hello Sarah,
Thank you for your 5-star review.
We are delighted to hear that Shaida and Zanko delivered an excellent end of tenancy clean and kept you informed throughout the day. Punctuality, clear communication, and leaving the property in a truly sparkling condition are standards we continuously aim to uphold.
Your feedback will be shared with the team, they will greatly appreciate the recognition.
Thank you again for choosing Tenancy Cleaning, and we wish you all the best in your new home.
Stay well,
The Tenancy Cleaning Team.
Very Friendly
Very Friendly. Did a great job cleaning my apartment. Very swift
16 febbraio 2026
Non scritta su invito
Risposta di Tenancy.Cleaning
Thank you, Mayah, for your lovely feedback. We’re so pleased to hear the team were friendly, worked swiftly, and did a great job cleaning your apartment.
We really appreciate you taking the time to share your experience and hope to assist you again in the future.
Great experience
Great experience, booking process was very fast and simple. And the job was fantastic. This is the second time using the company for an end of tenancy- and I don’t have anything to complain about! Thank you guys for your help. BTW one of the guys who deal with the property was Nesh , thank you again!
15 febbraio 2026
Non scritta su invito
Risposta di Tenancy.Cleaning
Hi Claudia,
Thank you so much for your kind words and for trusting us again for your end-of-tenancy cleaning! We’re thrilled to hear the booking process was easy and that the job met your expectations. We’ll make sure to pass your thanks on to Nesh, he’ll be delighted to hear it!
We really appreciate your support and look forward to helping you again in the future.
Stay well,
The Tenancy.Cleaning Team
Nesh and his team were excellent
Nesh and his team were excellent. End of tenancy clean done to perfection. Definitely recommend!
15 febbraio 2026
Non scritta su invito
Risposta di Tenancy.Cleaning
Hi Shivona,
Thank you for your wonderful review! We’re so glad to hear that Nesh and his team delivered a perfect end-of-tenancy clean. Your recommendation means a lot to us!
We look forward to helping you again whenever needed.
Stay well,
The Tenancy.Cleaning Team
Izmael and Ali did a great job cleaning…
Izmael and Ali did a great job cleaning my house at the end of my tenancy. They were fast, thorough and friendly. I'd recommend them highly.
14 febbraio 2026
Non scritta su invito
Risposta di Tenancy.Cleaning
Hi Andrew,
Thank you for your kind words! We’re thrilled to hear that Izmael and Ali provided a fast, thorough, and friendly end-of-tenancy clean. We’ll be sure to pass your compliments on to them, they’ll really appreciate it!
Thanks again for recommending us, and we’d be happy to assist you in the future.
Stay well,
The Tenancy.Cleaning Team
Excellent deep clean service by Nesh…
Excellent deep clean service by Nesh and team.
14 febbraio 2026
Non scritta su invito
Risposta di Tenancy.Cleaning
Hi Lianne,
Thank you for your fantastic review! We’re delighted to hear that Nesh and the team delivered an excellent deep clean. Your support means a lot to us!
Stay well,
The Tenancy.Cleaning Team
Absolutely fantastic
Absolutely fantastic, found no fault in their service house is spotless.
Thanks very much Abel and his team.
13 febbraio 2026
Non scritta su invito
Risposta di Tenancy.Cleaning
Thank you so much for your wonderful feedback, Lynne. We’re delighted to hear you found the service faultless and that your house was left spotless. Abel and his team will be so pleased to hear your kind words.
We truly appreciate your support and hope to help you again in the future.
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