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Valutata 5 stelle su 5

The responsiveness of a personal banker named Gloria at the TD office at 696 Broadway in Manhattan was exceptional! She saw my need for help, made room in her busy schedule to work with me and was kin... Leggi di più

Valutata 1 stelle su 5

Rolling glitches with "thinkorswim"- triggers loses erratically. Lost $103,000.00 while I was watching the screen, took screenshots. TD Ameritrade tried to say this was to my benefit bc now I could s... Leggi di più

Valutata 1 stelle su 5

Twenty first century! The customer service of largest trading platform in the world, and apparently the leadership of this company sucks! Instead of keeping and expanding the users, they decided... Leggi di più

Valutata 1 stelle su 5

Customer service department “client services” has average hold times in 2020 and 2021 of 20 - 30 minutes. The latter of 30 min now in 2021. Things seem worse not better over time. On the phone now... Leggi di più

1,9

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TrustScore 2 su 5

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1,9

Tutte le recensioni

(299)

3 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

I've been with 'TD Ameritrade' since it…1998

I've been with 'TD Ameritrade' since it was "Datek" and through various mutations over 25 years. This year was, easily, the worst yet.

1. 2/20/24 and still waiting for my 1099, so unable to import data for tax purposes.

2. Specific questions regarding a form TD Am provided, yet unable to speak directly to anyone in the department specifically related to that form.

How much worse does it get? Half the time one speaks to a newbie with limited experience. After being on hold to get to this unknowledgeable individual, who cannot answer the questions, you're placed on hold again while they speak to someone who possibly can provide an answer and then relay the information back to you second hand, usually badly and in an incomplete manner. If other questions arise in the course of this incomplete information being shared - rinse, wash and repeat what has become a hopeless manner of 'communication'.

17 febbraio 2024
Non scritta su invito
Valutata 1 stelle su 5

Customer Service or Robotic Responses - Solutions?

The website where you manage all the "client services" tasks such as withdrawals and contributions does not work during Asian business hours. The customers services representatives send back robotic and irrelevant emails where it is clear they have not read your email and ultimately nothing can actioned or progressed over email, so they push you to the messenger center. However, the messenger center cannot be accessed if the website cannot be accessed. Beyond frustrating.

30 gennaio 2024
Non scritta su invito
Valutata 1 stelle su 5

CAVEAT EMPTOR IF YOU BUY A CD FROM TD…

CAVEAT EMPTOR IF YOU BUY A CD FROM TD AND YOU HAVE FUNDS AVAILABLE SONETIMES THE CD’S TAKE A MONTH TO SETTLE AND IF YOU DO NOTHING YOU EARN .035% , WHEREAS IF YOU CALL AND TELL THEM TO PUT YOUR FUNDS IN A MONEY MARKET FUND THESE DAYS YOU CAN GET 5.00%. YOU GET RIPPED OFF AND THEY EARN MILLIONS ON THE COLLECTIVE FLOAT. THEY USED TO SWEEP YOUR FUNDS BUT NOT ANYMORE .

BE AWARE!!!!!!

12 gennaio 2024
Non scritta su invito
Valutata 1 stelle su 5

My view

To deposit is very easy BUT TO WITHDRAW IS VERY HARD,this people never ever verified my kyc to withdraw. Letters on my photo gave an aid to my withdrawal problems

17 dicembre 2023
Non scritta su invito
Valutata 1 stelle su 5

Last straw with being locked out of my…

Last straw with being locked out of my…
Last straw with being locked out of my Ira. Fee of $75 to transfer. Listen to how I find out--they shut it off again, as it that was a natural occurrence of closing an account. The rep "turns it on temporarily"--again was told it was closed and should have been electronically transferred --why hasn't it? This is a dirty company that won't quit. Try the NASD, I'll have to--

29 novembre 2022
Non scritta su invito
Valutata 1 stelle su 5

I called TD Ameritrade customer service…

I called TD Ameritrade customer service to ask questions. However, their representative's attitude was terrible. He was extremely impatient and cut me off from asking more questions. He was causing new annoyance to a client who had questions. In the end, my questions were not answered, and on the contrary, I was very upset and angry by his attitude. A representative shouldn’t have such a bad attitude toward a client--he didn't have a right to do that! Who gave him the right to a bad attitude toward a client and their concern? Isn't it ironic their slogan"Your concerns are important to us"? But their representative was the exact opposite of it! Horrible. Don't expect your concern to be important to them.

18 novembre 2023
Non scritta su invito
Valutata 3 stelle su 5

Victim

I WAS DECEIVED BY THESE PEO
PLE THEY ARE EVIL I HAD HELP WITH MY PROFILE PHOTO NAME AM USE

8 novembre 2023
Non scritta su invito
Valutata 1 stelle su 5

Poor Customer Support

Weekend TD ameritrade customer service is typically poor and sometimes confrontational when they don't have answers. Today, while computer systems are under weekend maintenance (previous online work preparing for the week has been lost while "under maintenance"), customer support has no clue as to system availability and one was seemingly angry I had an issue. If a customer is frustrated by their lack of information further asking for an update may result in being insulted and/or having the phone hung up on.

5 novembre 2023
Non scritta su invito
Valutata 1 stelle su 5

Needs

The place in question serves as a dump. They have completely incompetent support staff. Unaware of the seriousness of the matter, they just disabled my profile using the funds. It's not something I would suggest to anyone.

4 novembre 2023
Non scritta su invito
Valutata 1 stelle su 5

TD Ameritrade is a terribly irresponsible company

It’s a terribly irresponsible company. Drop clients at a whim. For those who bothered to stay with them, the whole account transfer process is a nightmare that goes on and on. Emails are not answered, calls are dropped after waiting for more than an hour.

Pls if anyone is not using them, do yourself a favor and never come close to this horrible company.

18 ottobre 2023
Non scritta su invito

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