The responsiveness of a personal banker named Gloria at the TD office at 696 Broadway in Manhattan was exceptional! She saw my need for help, made room in her busy schedule to work with me and was kin... Leggi di più
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Rolling glitches with "thinkorswim"- triggers loses erratically. Lost $103,000.00 while I was watching the screen, took screenshots. TD Ameritrade tried to say this was to my benefit bc now I could s... Leggi di più
Twenty first century! The customer service of largest trading platform in the world, and apparently the leadership of this company sucks! Instead of keeping and expanding the users, they decided... Leggi di più
Customer service department “client services” has average hold times in 2020 and 2021 of 20 - 30 minutes. The latter of 30 min now in 2021. Things seem worse not better over time. On the phone now... Leggi di più
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Those people are absolute scum
Those people are absolute scum
Good job I am on other side of the globe.
I could crush thair head.
Thieves work there.
$38 went missing out of my account balance. I was told 50 different reasons and they really had no clue. Eventually they told me it was options trading fees. Problem is I don't and never have traded options. I only buy whole stocks. I believe someone there stole a little from many accounts they saw no activity on thinking they wouldn't be noticed. Unfortunately I never got a real answer and lost trust. Now I'll be filing a charge with the government against them.
Verbal passwords are junk
I have 6 different accounts and at time time I did not have account numbers so agent requested my "verbal" password. Since I never ever use a verbal password I was not able to gain entry to my accounts. If you are looking to exploit a problem, look no further than the weekest link which is the verbal password.
I have now entered my account number and security passwords but find it strange that a verbal password holds all the cards.
Do not open a margin trading account!
If you use their trading platform I strongly recommend NOT using a "margin" account.
By design, they make the ability to find what interest rate (upwards of 12%) you are actually being charged fairly opaque.
Don't get ripped off, trade with your own money, not theirs...
Excellent customer service
Excellent customer service. Fast trading platform
Customer service is horrible
Customer service is horrible.
Questions don't get answered and they don't take any responsibility for their mistakes. If you inherit an account, watch out! They will put it in a Margin Account. The Conversion Form is very tricky if you inherit an account.
Unjustifiable Futures Commissions
IN 2023, I simply cannot understand why TD charges $2.25 a contract for futures trading. It is crazy it is not justifiable whatsoever. It is not that TOS is the most superior platform out there compared to others especially when it comes to Futures trading yet their charges are simply ridiculous. I would love to use TOS since i can integrate all my trading in one platform, that is Options, stocks and futures but I had to move to other platforms that are fair in futures pricing....until TD get back to their senses and review this unjustifiable Futures commission
tried to transfer from one trust …
tried to transfer from one trust to anther. Has taken 2 months. Still not done. Said they needed a signature on file, which they have multiple of. Now having to resubmit everything including a copy of government issue ID.. NEVER WILL DO BUSINESS WITH TD AMERITRADE AGAIN. CLOSING ALL ACOUNTS
So bad it can`t be incompetence
Two years after my first attempt that failed ridiculously on their incompetence, I took a deep breath and tried again to apply for a margin account. Here`s how it went:
To be allowed to trade margin products, you are supposed to fill out and sign a couple of forms. So I emailed customer service, asking for the forms and asking a question.
- They emailed back, forgetting to attach the forms, forgetting to answer the question. So I followed up.
- They emailed back with the form, forgetting to answer the question. So I followed up again.
- They finally answered the question.
So far so good (?). I filled out the forms, and sent them back. Turns out there was another set of forms that they forgot to attach. Turns out there is also a checkbox online I have to tick. So I went online to do so.
- The website was broken, so I emailed them asking how I can tick a box, if it`s not shown on the website.
- They emailed a few days later, saying they fixed my account
- I went back to click the checkbox, which was still not there
- So I emailed them again- The response I got this time was that my account is all good.- I emailed again, asking if there is anything else I have to do (since I recalled there was supposed to be some additional documents I was supposed to sign) and got the confirmation that my account is now all good
- I tried but I still didn`t have permission to trade derivatives
- So I emailed them again asking what`s up
- When they responded that I have to click some checkbox online I gave up the second time.
I don`t know if they hire customer service staff from the circus or these are all saboteurs from competing brokerages, trying deliberately to mess up customer experience and prevent account upgrades. Either way, I will try again in two more years, hoping Schwab will be able to get rid of the clowns.
Folks on Visa don't Select TD ameritrade (System doesn't consider you as resident)
Company Doesn't check the residential status according to IRS they simply look at the Country of Origin and ignore the Substantial Presence test. As a result, if you take out any money, income or dividend or principal amount , they will tax you at 30% and there is no way of reversing it. They send a form 1042s which will be filed along with 1080 NR. But you will be filing 1080 due to residential status. Customer Service know they should not have done it and they simply blame the system instead of accepting the mistake.
Strange pricing changes
I have found the staff to be very helpful. It's just that something strange happens when I place an options trade. The mark price could be the same for several minutes. But when I place the trade at the mark price, it always changes up or down, not in my favor. Then, if I cancel the trade, the mark price goes to what it was before I placed the trade. This happens all the time, so I think I will transfer my account elsewhere. I did call about it, but the staff member said the mark and bid and ask prices are not set by them. But it's so consistent, I consider it to be noncoincidental.
I just wanted to use it for charts
I just wanted to use it for charts, took me a month to get signed up in the first place and then I took a break from trading, came back and my account with a ton of indicators was deleted because I was inactive and I can't even reopen it because it's not the same calendar year what kind of bs is that not even robinhood will just decide to close your account trading on there was trash anyways webull>>>>>>>>>>
take forever to sign up
At first this company seems promising, largest broker in the world that went public but took more than 3 months just to verify an account (Td ameritrade singapore).
in the end i give up and switch to IBKR. only took 3 days to make and verify an account
When times are crucial (market…
When times are crucial (market meltdown) AMTD failed and when I called they played Stupid as to why their site was not working. They charge 10% appx on a margin loan...others charge half of that. TOS software is glitchy....AVOID the FAILURES
DESPICABLE INEPT COMPANY
first let me say that TDAMERITRADE is not the same company anymore. they were bought out by CHARLES SWAB. td used to be awesome. great agents service was superior and they fixed any problems quickly. they card about customers. sadly they get bought out by this swab people. never liked them and i had poor servcie form them in the past. swab is disgusting. they always were and now they are ruining td. they all sound half dead over there now. they make mistakes and then leave the customer with the unresolved problems. they are rude nasty and careless. i was tired of getting yelled at and i filed a complaint as this is my retirement money and its important. i dont need crappy people and service nor does any customer deserve this mess. they apparently dont have any quality training and they dont care who they hire. when i complained about the lack of care from these people they retaliated and sent me some childish NASTY RUDE letter telling me we will close your accounts. who cares i was going anyway and making plans to leave long beforehand. you are disgusting cheap and unworthy of being in business td/swab! another low level mismanaged unorganized company. who does not listen to its customers and wont make it better. thats why you have only 1 star and thats being generous.
fAlLeN ShElVEs
Can we have more of burning evidence warehouses by fallen shelves that disables sprinkler?
Horrible company
Horrible company. They are fine if you never have a question or problems. Been with them for over 20 years from the time they were TD Waterhouse, even when they were charging more commissions than anyone else and today I had an issue that they would not help me with after waiting to get through on their phones they have no help online. They could have helped but chose not to because they are garbage.
While I can't say anything about the…
While I can't say anything about the actual trading with TD Ameritrade, I can say I opened an account with 5k with ease. Also, I withdrew the 5k back with ease (rather uncommon these days). But I never got to trade.
The proprietary "ThinkorSwim" platform is a visual nightmare vs the MT4 platform. I simply could not read the thing. And they don't use MT4.
I wish they offered it because I would have loved to have tried TD, despite the reviews. Sadly, the interface stinks.
horrible maze to navigate-
horrible maze to navigate- so so peope but monster system --finally realized it is not worth any income they could offer to put up with them-- it will take weeks to get my money back - but then i will never be back.
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