Absolute excellence in every way. Products are second to none. 1st class gin for the more sophisticated palette. Unique in every way. The first to produce Christmas Figgy Pudding Gin, an absolute must... Leggi di più
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Scopri cosa dicono le persone
Absolutely brilliant experience from start to finish. Such friendly people, Steve was brilliant in conveying his clear experience of Gin making in such an informative, and friendly way that made yo... Leggi di più
Lovely gin have had before , great online service , gin arrived speedily and well packaged. I ordered a 500lm dark side gin and was sent a larger 750 ml at no extra cost plus was sent a hi ball glass... Leggi di più
On this occasion I bought the Dalgleish 7 as a present for my son an Avid Liverpool supporter but have purchased others in the past. Never disappointed-the flavours are as described. Distillery local... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
We are Tappers - reviving the Art of Gin at our seaside Distillery on the Wirral Peninsula near to the historic cities of Chester and Liverpool. We're driven by our passion for hand-crafted quality, premium natural ingredients and authentic independence. We chart our own course, crafting small-batch spirits imbued with unique stories.
Informazioni di contatto
Unit 9, Arrowe Commercial Park, CH49 1AB, Upton, Regno Unito
- 01244 966 100
- hello@tappersgin.com
- tappersgin.com
The delivery was impressively swift
The delivery was impressively swift, accompanied by a handwritten note and a complimentary Tappers glass. Their gin stands out as truly exceptional!
23 gennaio 2026
Non scritta su invito
The evening was both delightful and…
The evening was both delightful and enlightening. The atmosphere was lovely, and the selection of gins was superb. I would certainly visit once more. It's a fantastic gift opportunity.
17 dicembre 2025
Non scritta su invito
Oktoberfest
The event promotion/advertising was misleading.
There was no band as implied/expected, just some music being played in the background on a CD.
The ticket which included a 'food voucher' transpired to be £3 off the limited food available - The only food you could get for 'free' with the food voucher was a pretzel.
Staff reluctant to serve any drinks from the bar other than 'steins', they said they were too busy serving steins to prepare any other drinks, They were not too busy, it is a very small venue.
All in all a very disappointing evening - certainly not what was expected.
Our group had planned to have a really good night out at Tappers.
We left early to go to a local pub - which was much better.
We shall never go to this venue again for an evening out.
In response to your reply:
We did not complain on the evening, nor did we drink gin!
You must have us confused with another group that were also not happy.
Trustpilot only just invited a review - hence 2 weeks on.
Now let it go and move on
7 ottobre 2023
Risposta di Tappers Distillery & Bar
First and foremost, we're genuinely and truly sorry that you didn't enjoy yourself. The aggressive tone of your review comes as a surprise, as are the inaccuracies and mistruths it contains - we're truly shocked that we seem to have caused you such grave offence. It does call in to question your motives.
At no stage anywhere - either on our website, social media posts, booking form, booking confirmation email, or follow-up email with tickets and directions, did we ever advertise a live band. We advertised "Bavarian beats" and "traditional oompah music" which were played on a professional sound system. We remain confused as to why you mistakenly believed a band would be present, or why this would warrant such scathing remarks on TrustPilot - particularly if, as you claim, you didn't raise any of these issues with us at the time.
All of the event information on all platforms noted that the entry ticket, which was £10 for admission to our unique and prestigious venue, included a food voucher. Nowhere did it state that this voucher could be redeemed for a free meal. It was described as a voucher or token. We're puzzled as to how anyone would conclude it would be a free meal. Typical prices for bratwurst and currywurst food items at alternate Oktoberfest celebrations in the area ranged from £10-£14. We charged £6 each and provided the £3 token, so effectively offered these items at half price. Giant pretzels at £3 could alternatively be chosen for free.
On arrival, we welcomed every guest and provided them with a menu, directed people to available seats, and advised that we provide table service. This is true of all of our events and it was explained to you when you arrived. Customers do occasionally pop to the bar and chat, or order a drink, but they will be advised that they will either need to wait their turn or they will be asked to take their seat for someone to come and assist with taking an order. This is for the comfort of our guests - people are always welcome to wait patiently if they wish to stand at the bar until it's their turn to be served, but we don't allow customers to jump the queue.
There were four bar staff on shift during this event and the choice of drinks available included G&Ts and wines as well as Oktoberfest beers - which were available in pints as well as steins. All of the drinks that were available were listed in the menu that you were handed on arrival, so your suggestion that only steins of beer were available is incorrect. At no point did anyone, yourself included, complain to us about wait times.
This was clearly not the event for you and we are clearly not the sort of venue for you. We would recommend that you read event information and booking terms/details more thoroughly in future.
We're always open to honest and fair feedback from our guests and will action improvements when necessary. Unfortunately, your recollection of the experience and the expectations you brought with you do not align with what was clearly advertised or delivered. We're therefore unable to assist any further in what sadly seems to be a malicious attempt to malign our business - and it's stellar reputation - for whatever underlying reason you may have.
Fantastic prompt delivery with a…
Fantastic prompt delivery with a personalized note and free Tappers glass. Their gin is really special!
28 settembre 2023
Risposta di Tappers Distillery & Bar
Thank you Jane! You're very welcome - and we're thrilled you enjoy our gin! 🍸
Risposta di Tappers Distillery & Bar
Thanks for your review, it's very kind of you and much appreciated. Glad to be of service!
Cheers
Great experience - interesting and informative, great final product and lovely people ! The enthusiasm was refreshing as were the gin and tonics.
Hopefully will be returning for other events.
24 agosto 2023
Risposta di Tappers Distillery & Bar
We're chuffed that you enjoyed your evening with us and we're looking forward to welcoming you again soon! 🍸
Had a great night recently at Gin and…
Had a great night recently at Gin and Jazz. Great gin, great cocktails! Thank you
17 agosto 2023
Risposta di Tappers Distillery & Bar
Thank you Linda! It's great to hear that you enjoyed yourself - we're always pleased to welcome you to the Distillery 🍸
Really good service and on time
20 agosto 2023
Risposta di Tappers Distillery & Bar
Thanks for letting us know Sally - we're pleased everything arrived to schedule. Thanks for shopping with us! 🍸
We bought this Gin to try as our…
We bought this Gin to try as our surname is also Tapper! I bought the Dark Coastal Gin and really enjoyed the string botanical taste…. I’m not a lover of flavoured gin but really like this one. Highly recommend it
18 luglio 2023
Risposta di Tappers Distillery & Bar
Great surname 😉 We're thrilled you're pleased with your purchase!
No complaints
I am happy to commend Tappers for their prompt service. There are no complaints from me.
2 luglio 2023
Risposta di Tappers Distillery & Bar
Thank you Barry! Your feedback means a lot to us so thank you for taking the time to share your experience 🍸
Fabulous night very well organised…
Fabulous night very well organised great insight to the wonderful gins - oh and very tasty food!
30 giugno 2023
Risposta di Tappers Distillery & Bar
Great to hear that you enjoyed your evening with us (and that the food went down a treat, too!) - we look forward to welcoming you again soon! 🍸
Best Gin by far and away!
Absolutely brilliant evening. Steve is an excellent host and his passion for all things local and gin shows. We will be back with some friends.
30 giugno 2023
Risposta di Tappers Distillery & Bar
Thank you Martin! That's very kind of you to say. We're chuffed to hear you enjoyed it and look forward to seeing you again soon 🍸
Fantastic distillery and owners,we all…
Fantastic distillery and owners,we all absolutely loved it there and can't wait to go back again,many thanks Sue and Steve.
20 luglio 2023
Risposta di Tappers Distillery & Bar
You're very welcome Lee! Great to hear you had a good time with us and we look forward to seeing you again soon 🍸
A very enjoyable and informative…
A very enjoyable and informative evening.
Pleasant surroundings and the Gins were amazing. I would definately go again. An excellent idea for a present.
30 giugno 2023
Risposta di Tappers Distillery & Bar
Thanks for taking the time to share your experience - we're thrilled you enjoyed the evening! 🍸
Fantastic service from Tappers
Fantastic service from Tappers, fast delivery and friendly team. Gin delicious
11 giugno 2023
Risposta di Tappers Distillery & Bar
You're very welcome Pam! Thank you for sharing, and we hope you enjoy your gin! 🍸🥃
Cocktails were amazing
Cocktails were amazing. The friendly, personal touch makes the evening magic! The magician was the icing on the cake (or rabbit in the hat?)
2 giugno 2023
Risposta di Tappers Distillery & Bar
Ah-ha we see what you did there 🐇🎩 Great to hear that you had a fun and enjoyable evening, and that the cocktails were to your satisfaction! We look forward to welcoming you back soon 🍸
What a lovely evening
What a lovely evening. The team at Tappers were really friendly. The distillery was amazing and the mezzanine bar was lovely. I would highly recommend this to anyone who is thinking about it.
25 maggio 2023
Risposta di Tappers Distillery & Bar
Thank you! We're pleased to hear you had a good time at the Gin Making Experience - enjoy your masterpiece! 🍸
A Fine Evening Of Gin Making
We had a wonderful evening, it was informative and a lot of fun. We will be back again, I highly recommended this experience! Thanks to the lovely Tappers staff.
25 maggio 2023
Risposta di Tappers Distillery & Bar
Thank you for spending your evening with us! We're thrilled you had a great time - enjoy your masterpiece! 🍸
Risposta di Tappers Distillery & Bar
You're very welcome Jonathan, glad to hear everything arrived as expected and that you're pleased with your purchase 🍸
Risposta di Tappers Distillery & Bar
Thank you! We're chuffed that you're pleased with your purchase and the service - enjoy! 🍸
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