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Valutata 5 stelle su 5

Absolutely love my Muse lamps! They are beautifully made and look fantastic. One of my original lamps was faulty, but this was replaced without any fuss. I was so pleased with them that I went on to... Leggi di più

Valutata 5 stelle su 5

Tala is exceptional; it has beautiful products and amazing customer service. Eugene is a credit to the team with outstanding knowledge, patience and was super helpful answering all my questions, r... Leggi di più

Valutata 5 stelle su 5

Firstly the product: Bought 3x Core Recessed Spotlights + GU10 2200k Beautiful minimalist fixture and these bulbs are producing the best light of any we’ve ever bought. We have recommended... Leggi di più

Valutata 5 stelle su 5

I contacted them because my package arrived in regular shipment though I paid for express shipping. Their AI assistance was not able to help much but their team responded within 24 hours and provided... Leggi di più

Dettagli dell'azienda

  1. Negozio di articoli per l'illuminazione
  2. anche in
  3. Fornitore di lampadine

Informazioni fornite da varie fonti esterne

Tala designs sustainable LED lighting solutions that transform the home, workplace or retail space. Dimmable and decorative lighting that is both beautiful to look at and energy efficient.


Informazioni di contatto

3,8

Molto buono

TrustScore 4 su 5

1K recensioni

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3,8

Tutte le recensioni

(1182)

19 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Fabulous!

Lovely hand blown bulbs just what we wanted to jazz up our kitchen

28 marzo 2024
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Risposta di Tala

Hello Jane,

Thank you for your glowing review. We are delighted to hear you're so pleased with your new Tala lighting.
Have a great day!

Kind regards,

Emma

Tala Customer Support

Valutata 5 stelle su 5

Ordering, collecting and loving the products was easy...

Ordering the products I wanted was easy and guided by the lovely staff, I was able to order to the showroom and collect when it was convenient. The lovely receptionist helped me take my products to my flat round the corner.

Love the products, love that they're enviromentally friendly.. BIG Fan

22 marzo 2024
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Risposta di Tala

Hello Livia,

Thank you for the 5-star review. We work hard to make sure our customer experience is great, so brilliant to hear you are happy. Enjoy your Tala lights!

Kind regards,

Emma

Tala Customer Support

Valutata 5 stelle su 5

Fantastic lamp

Bought a reflection table lamp I’ve long had my eye on. Snapped it up in the sale directly on Tala for an absolute bargain. Now it has arrived it’s so nice, I would have still loved it at full price - but - they’re not currently full price so I’ve just quickly bought another in a different shape!!

FYI these ones don’t just look like table lamps, they’re almost sculpture like. The dimmer switch has a great range I really appreciate as I do struggle with bright lights sometimes. Very well packaged and easy to put together.

Delivery very good especially over Easter BH.

Thanks Tala!

2 aprile 2024
Non scritta su invito
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Risposta di Tala

Hello Katie,

Thank you for leaving us a 5-star review and for your great feedback. We are so pleased to hear that you are loving your Tala lights. We look forward to your next order. Hope you have a great day!

Kind regards,

Emma

Tala Customer Support

Valutata 5 stelle su 5

Prompt service and delivery

Prompt service and delivery

21 marzo 2024
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Risposta di Tala

Hello,

Thank you for the 5-star review. We work hard to make sure our customer experience is great, so brilliant to hear you are happy. Enjoy your Tala lights!

Kind regards,

Emma

Tala Customer Support

Valutata 5 stelle su 5

Stunning floor lamp from Tala

I bought the Echo floor lamp, which is absolutely stunning. I had to contact customer services as it has 7 bulbs and they arrived in different shipments over the space of a few days. The light was easy to put together. It’s not my first light from Tala as I love their products.

22 marzo 2024
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Risposta di Tala

Hello Carol,

Thank you for leaving us a 5-star review. We are delighted to hear that you are happy with our service and product. Have a great day!

Kind regards,

Emma

Tala Customer Support

Valutata 5 stelle su 5

The pendant lights are absolutely stunning

The pendant lights are absolutely beautiful and so carefully packaged. The quality is very evident with a lot of thought put into the design and ambience.

30 marzo 2024
Non scritta su invito
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Risposta di Tala

Hello Francesca,

Thank you for your glowing review. We are delighted to hear you're so pleased with your new Tala lighting.

Have a great day.

Kind regards,

Robin

Tala Customer Support

Valutata 1 stelle su 5

Terrible service ordered two wall light…

Terrible service ordered two wall light only the bulbs have turned up. Customers service is rubbish no one answers or emails you back called 25 times Thursday finally got an answer Was assured our fittings would turn up today but haven’t I will be returning the bulbs for a refund terrible service for 500 pounds worth of lights.

30 marzo 2024
Non scritta su invito
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Risposta di Tala

Hello Charlotte,

Thank you for your review. Apologies that your experience was not up to our usual standard, we have sent you an email directly and we will strive to resolve this for you as soon as we can.

Kind regards,

Amie

Tala Customer Support

Valutata 3 stelle su 5

Lamps all fine, packaging really (really) poor.

Lamps all fine (I'm a regular purchaser). Packaging over-engineered, the amount and shear weight of it cannot be deemed to be green surely? Furthermore, every edge is covered by very (very) sticky tape that is almost impossible to remove. My understanding is packaging caked in tape won't be recycled. I also detest the polystyrene cheesy wotsits every box is stuffed with - what are we to do with them when we've picked them all up off of the floor other to put them in regular waste destined for land-fill? You need to do much (much) better Tala and I am surprised your B Corp. certifiers haven't picked up on this.

Thanks for reply Emma, perhaps you should advise people on what to do with the wotsits or peanuts as you call them.

18 marzo 2024
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Risposta di Tala

Hello Greg,

Thanks for your honest review, and I'm sorry to hear that you are disappointed with our delivery, we appreciate you taking the time to get in touch and we are constantly working on improving our services, 

Our packaging peanuts that are included with some of our Lamps, are degradable in that they are dissolvable in water, and do not need to be thrown away, 

We will take on your feedback regarding our packaging, thank you once again for your review. Enjoy your Tala Lights, 

Kind regards,

Emma

Tala Customer Support

Valutata 5 stelle su 5

I am very impressed with the service…

I am very impressed with the service from Tala. The communication and excellent packaging were second to none. I am very pleased with my floor lamp, an addition to other lamps I have bought from Tala . Well done!

21 marzo 2024
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Risposta di Tala

Hello Sara,

Thank you for leaving us a 5-star review. We are delighted to hear that you are satisfied with our service and product. Have a great day!

Kind regards,

Amie

Tala Customer Support

Valutata 5 stelle su 5

Gorgeous and unique lighting

Gorgeous and unique lighting! We ordered the Enno pendant light for our dining room and it's perfect. Super speedy delivery too, will definitely be buying from Tala again!

18 marzo 2024
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Risposta di Tala

Hello Lucy,

Thank you for the 5-star review. We work hard to make sure our customer experience is great, so brilliant to hear you are happy. Enjoy your Tala lights!

Kind regards,

Emma

Tala Customer Support

Valutata 5 stelle su 5

Excellent product and excellent…

Excellent product and excellent service. The item came swiftly and packaged really well. I would totally recommend Tala to anyone who is looking for high end good quality products.

18 marzo 2024
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Risposta di Tala

Hello Lilly,

Thank you for leaving us a 5-star review. We are delighted to hear that you are happy with our service and product. Have a great day!

Kind regards,

Emma

Tala Customer Support

Valutata 1 stelle su 5

Overpriced and poor knowledge

I contacted Tala customer support to ask advice on bulb for a light. I was advised to order a disgustingly overpriced lightbulb and pay an astronomical amount in delivery.

I ordered the bulb they recommended (Gaia) from another supplier that charged a fairer price for postage, and the lightbulb was way too big for the fitting. It physically didn't fit.

Avoid! Over priced, and customer service are clueless.

22 marzo 2024
Non scritta su invito
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Risposta di Tala

Hello M,

I'm really sorry to hear you've had a poor experience here. This doesn't sound like our usual service and we apologise that you're order experienced some difficulties. 

We appreciate you taking the time to get in touch and we are constantly working on improving our ordering system and how we communicate with customers, so we will be taking your comments into account. 

Kind regards,

Emma

Tala Customer Support

Valutata 1 stelle su 5

Review

When asked for a refund. It was na blunt “why?”. Also, no free return. For a £275 lamp you’d expect a free return esp when, if bought via another shop, I can return free of charge.If I were in future to buy a couple of different Tala lights (which are beautiful) and they sadly did not fit/match the area/room and needed returning, I would be out of pocket

7 marzo 2024
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Risposta di Tala

Hello,

Thanks for your honest review, and I'm sorry to hear that you've not had a smooth experience with us. We will be reaching out shortly and will ensure a new bulb is sent out as soon as possible.

Kind regards,

Emma

Tala Customer Support

Valutata 5 stelle su 5

Beautiful design and quality products

Beautiful design and quality products. Packaged well and delivered safely and promptly. I will definitely be purchasing again and also good to buy BCorp!

12 marzo 2024
Non scritta su invito
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Risposta di Tala

Hello Francesca,

Thank you for the 5-star review. We work hard to make sure our customer experience is great, so brilliant to hear you are happy. Enjoy your Tala lights!

Kind regards,

Emma

Tala Customer Support

Valutata 5 stelle su 5

Excellent service from Tala

Excellent service from Tala, recently purchased 2 Elva light bulbs. Easy ordering, great comms and delivered within 2 days.
Thank you

15 marzo 2024
Non scritta su invito
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Risposta di Tala

Hello Ann,

Thank you for the 5-star review. We work hard to make sure our customer experience is great, so brilliant to hear you are happy. Enjoy your Tala lights!

Kind regards,

Amie

Tala Customer Support

Valutata 5 stelle su 5

Items arrived on the due date

Items arrived on the due date, well packaged and in perfect condition. Great! Would recommend this company.

13 marzo 2024
Non scritta su invito
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Risposta di Tala

Hello!

Thank you for the 5-star review. We work hard to make sure our customer experience is great, so brilliant to hear you are happy. Enjoy your Tala lights!

Kind regards,

Emma

Tala Customer Support

Valutata 4 stelle su 5

Good Service

Arrived on Time & packaged well so no breakage!
Will use again

1 marzo 2024
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Risposta di Tala

Good morning,

Thank you for leaving us a review. We are delighted to hear that you are satisfied with our service and product. Have a great day!

Kind regards,

Amie

Tala Customer Support

Valutata 5 stelle su 5

excellent product delivered on time…

excellent product delivered on time after they were out of stock when I first looked however the communication was outstanding

29 febbraio 2024
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Risposta di Tala

Hello Peter,

Thank you for the 5-star review. We work hard to make sure our customer experience is great, so brilliant to hear you are happy. Enjoy your Tala lights!

Kind regards,

Tala Customer Support

Valutata 5 stelle su 5

Expensive but beautiful too

Very expensive lightbulbs. But very beautiful (frosted globes) and perfectly dimmable which is exactly what we wanted. Service is quick and packaging sufficient to protect bulbs but not create lots of packaging waste. If they last well, which I cannot comment on yet, they will have been worth the money.

10 febbraio 2024
Non scritta su invito
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Risposta di Tala

Hello Caroline,

Thank you for the 5-star review. We work hard to make sure our customer experience is great, enjoy your Tala lights!

Kind regards,

Emma

Tala Customer Support

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