Tail it Technologies Recensioni 163

When you buy a product to track valuable things, then you expect them to work. The entire tracking system has been down since Friday morning with the message that it will be up in a matter of a few hours... it isn’t !

I read in some of the comments below that they claim to have 24/7 support.. well the telephone number only works Monday to Friday in business hours, and the support bot only tells you that the team only works within the same hours and there is nothing the support bot can do to help... so on the whole completely useless.

When a company that you pay to ensure that your valuables are secure and they have a complete system failure on a weekday morning, then it would I assume be everyone's expectations that they work overtime until the problem is solved... not them, they just assume that they can have the weekend off whilst you continue to pay for a service you don’t get ! By the way, the service message about a complete systemic failure is in such small writing at the bottom of the service page, I guess they are hoping that no-one will notice. As a new user - I am definitely NOT impressed.

I am sure they will come back with loads of plausible excuses on Monday, but I actually needed my tracker working TODAY ! And by the way, the service bot did not help whatsoever other than to tell me that the team doesn’t do anything at the weekend even though they are aware that the entire system is down before they gave up and went home for the weekend.

REDIGERT etter svar om at forhandler har etterspurt meg sporingsnummer: Det høres veldig fint ut at man har 30 dagers returrett og at angrefristen er ubetinget, men det var ikke dette skrev til meg på chatten. Da jeg informerte på chatten om at jeg ønsket å benytte angrefristen, svarter dere at jeg kunne returnere produktet og så skulle dere se på saken. Jeg fikk ikke inntrykk av at jeg kunne benytte angrefristen ubetinget av dette svaret. Jeg ønsket derfor ikke bruke ytterligere penger på dere, så jeg valgte å sende uten sporing. Det er sjeldent ting blir borte i postgangen, men ut fra hva andre kunder skriver på deres fb-siden så skjer det stadig hos dere.

REDIGERT etter svar fra forhandler: Det er noen måneder siden jeg handlet, så det stemmer som dere sier at telefonen ikke er åpen hele døgnet, MEN jeg prøvde å ringe dere flere dager i strekk med x antall forsøk, men det var umulig å få svar hos dere, det var heller ikke noe køsystem, bare en telefon som aldri ble besvart. Jeg ser på fb-siden deres at det er veldig mange som har opplevd akkurat det samme. Jeg chattet med dere på Messenger, men det tok flere døgn før jeg fikk svar, først når jeg truet med å anmelde dere fikk jeg svar.
Regelen for angrefrist var på det tidspunktet at forseglingen på pakken ikke måtte være brutt. Jeg sendte den likevel, men dere påstår å ikke ha mottatt den, som så mange andre opplever (ref. fb-siden deres)
Da dette produktet var umulig å få opp å gå, samt den dårlige servicen vi opplevde, ønsket vi bare å heve kjøpet og heller bruke pengene på en seriøs forhandler, men det lar seg ikke gjøre når dere benekter at dere har mottatt produktet i retur.

Kjøpte produktet i april 2019, men det var umulig å få den til å fungere. Umulig å få svar av support på tlf som de påstår er åpent hele døgnet, de svarer aldri. Når man har åpnet pakken har man brutt forseglinge og retur er umulig, man kan derfor ikke åpne for å sjekke om produktet faktisk er der før man mister retten til å benytte angrefristen. Jeg har likevel prøvd å sende den i retur, men de påstår fortsatt at de ikke har mottatt pakken, og etter hva jeg leser på facebooksiden deres så gjelder dette veldig mange andre også. Tidenes mest useriøse forhandler, samt at produktet er helt ubrukelig. Spar pengene! Tracktive er et tryggere og bedre valg.

Anbefales ikke!!!! Utrolig dårlig support fra Tail-It!!! Hatt enheten i 5 dager, klarte å spore/finne enheten 1 gang. Stadig feil grunnet tidssone - selv om den ble oppdatert x antall ganger. Styr unna!! Selv om størrelse, vekt og «batterikapasitet» er perfekt for katteeier....

Jeg kjøpte en gps sporer til hund, Jeg er av den klassiske typen og er ikke så vant med apper og smarttelefoner men ringte support og vi satte det opp sammen, fikk veldig god hjelp og er fornøyd med sporeren, kan anbefales til andre hunde eiere

Excellent device!

Best tracking device on the market, without a doubt!

I purchased a Tail it Pet along with 2 years of cell phone coverage. It has never worked. I have installed and deleted the app to my phone three times. I have used two other SIM cards in the device. The initial 'Owners Manual' was very poor. Customer Support is very poor. They finally sent me a PDF owners manual. I have tried everything to get the device to work and it still does not work. Customer Support does not always reply to your email. I am sorry I wasted my money on this device.

Exceptionally poor product, didn't do what it said from delivery. Wild GPS locations (when it works), poor support as they didn't reply answering all questions and upon loss off the animal with no GPS location in open view, told to spend more for a replacement after waiting 3 days for them to reply and another reminder sent. The battery went dead within the 3 days I was desperate for their help in retrieving it. They refused refund. AVOID at all costs, this product does not do what it says it will do with any level of accuracy, nor do you get a track as to where the animal has been nor do you get notification of whether the light and sound have been turned on. This also doesn't work every time you turn it on in the app. This is a fair review even after the owner saying it isn't. £100 better spent elsewhere.

Kjøpte en Tail it Pet i i slutten av desember 2018. Produktet var totalt ubrukelig og kunne vise over 5 km feil sammenlignet med min Garmin Alpha 100 og T5 halsbånd. Forsøkte gjentatte ganger å få kontakt med kundeservice uten hell. Råder alle til å holde seg unna dette firmaet.

Har prøvd ut sporing nå en stund og er fornøyd med den. Festet den på katt og hund og den sporer like bra selvom jeg hadde noen spørsmål om hvordan alt fungerte så var kundeservice på norsk helt toppers! Artig å følge med på den :) fin gave til en som har alt

This is not a good product. I bought two, which I deeply regret. None of them worked as expected.
Every position update takes 3-5 minutes and many times it doesn't find it at all. Very frustrating.

The cat could be right beside me in an open yard and it still would take 3-5 minutes to update.
When it finally updated it was not accurate at all. Like 50 meters away, when the cat was next to me.

They did offer a replace of the units. Bbut as far as I can see, I really don't think that would work, since none of the two I recieved was working correctly.

They did have a few suggestion to try and I tried them all. Still no good. Their final suggestion was to keep trying. Well, I have and still the same.

Also, the shipping time was 1 month and not three days. I also had to remind the, twice.

I also regret that I paid for a whole year in advance for the service for one of the units. Don't do that before you try it! Choose a month instead!

Too bad though, the size wasn't too big for my cat and it wasn't heavy.

I'm going for radio frequency units instead. Smaller and more accurate and no service fees. Not the same range, but my cats tend to stay not to far away. And you can walk around with it to cover a larger area. Also, better battery time.

Kjempefornøyd med kundeservice. Anbefales på det sterkeste.

I bought the Tail It pet. Terrible design. It was heavy around my cat's collar. I paid for a year's subscription and the thing never works. I contacted customer support and was told to restart it. So I have to do this every day? Terrible product, unreliable, inconsistent, and bulky.

dingsen funker veldig bra og support gjør en fantastisk jobb!! :D

Forsøker komme i kontakt med Takk.it via support på mail og på tlf, har ikke lyktes.

Bestilte en være og betalte for den i juni, har kun mottatt at ordr er fullført, Ingen være.

Order #8648] (28/06/2019)

Fullstendig håpløs GPS, ubrukelig. Det vil si at den viser aldri riktig posisjon, og kan være flere kilometer feil. Posisjonen hopper fra sted til sted uten at katten beveger seg. Derfor er den ubrukelig, frarådes på det sterkeste. Og selvsagt er enheten prøvd utendørs, viser likevel opptil flere kilometer feil!

Thank you so much!
I am delighted with my tail it.
Very easy to active the device.
Wishing a very nice day to everybody Indahouse.

Funker flott! Litt dårlige instruksjoner i pakken og mye leting for å finne frem til manual på nettet, men ellers bra. Kjekt å bruke et norsk firma. Gjelder tailit pet.

Jeg har prøvd veldig mange trackere til hund og Tail it sin er helt klart den beste. Den er minst med lengst batteritid å den har wifi sporing som er viktig. Tusen takk.

Bit of an odd one this. I brought the pet tracker and had problems with the battery charging from the off, spoke to the support guys and this was rectified...all good, or so I thought. The tracking on the device seemed very erratic showing in one location then moving about to other locations sometimes over a mile away when my cat was in sight at the end of the garden!!

Then unfortunately, the cats collar came off thus losing the tracker, ok I get this is not tailit's fault, however if I got a good enough location I could use the sound setting and locate the device....apart from no matter how many times I tried to activate the sounds nothing happened even though the app was telling me I was VERY close to it.

I spoke to support and they seemed not to really care. I know it's not their problem that the device was lost, but I should have been able to activate the sound thus find the tracker, that’s the whole point if it right??

All in all I feel very let down after spending nearly $100 on a device that lasted less than a week then to have the support guys say 'it's not my problem!!'

I do believe this device was faulty due to the sounder not working even though I was standing less than a couple of feet away from it according to the app!!

Not impressed!!