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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Everything was nicely planned, including the train tickets, hotels and excursions. All I did was let SwissTours know where I would like to visit, and they arranged everything so nicely for me. The Swi... Leggi di più

Valutata 4 stelle su 5

The agent that I worked with was very responsive and helpful and answered all of my questions. It was easy to tailor my tour according to my preferred destinations and activities. We had nice window... Leggi di più

Valutata 5 stelle su 5

Our swiss experience went very good because of swiss tour specially roxanne our agent. She was very accomodating and answered all my questions. Our 16days itinerary was well written and so easy to fo... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

1). The routes, maps, and train connections provided were excellent. Everything was easy to follow, making our journey smooth and enjoyable. 2). The timings of the trains and the locations select... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Agenzia viaggi
  2. Agenzia per escursioni
  3. Tour operator

Scritti dall'azienda

Established in the year 1997, SWISStours is the leisure division and a 100% subsidiary of Swiss International Air Lines, Switzerland. With more than two decades of experience in the European travel market, we specialize in offering services and products that include Eurail passes, Swiss Pass, air tickets, hotels, apartments, sightseeing and excursions, Switzerland tour packages, wellness options, and tailor-made itineraries within the specific countries. Our strength is our well-travelled, friendly, and professional personnel who with their expertise ensure that our clients have the most memorable vacation. With its corporate head office in Zurich, Switzerland, and its operations headquartered in Mumbai, India, SWISStours also has a local network of 8 branches in India and various overseas offices. PLEASE NOTE: WE ARE NOT THE SWISSTOURS BUS COMPANY BASED IN GENEVA!


Informazioni di contatto

4,4

Eccellente

TrustScore 4.5 su 5

75 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non ha risposto alle recensioni negative ricevute

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 4 stelle su 5

Thoughtful and careful planning for old…

Thoughtful and careful planning for old couple. Excellent directions on the itinerary on how to get to your reserved hotel.
One star casualty can be credited to Glacier express and the hotel in Montreux

10 giugno 2024
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Risposta di SWISStours

Thank you for your feedback Dr kausar. We're pleased to hear that you appreciated the thoughtful planning and detailed directions for your itinerary. It's always our goal to ensure our guests have a smooth and enjoyable experience.

We regret that your experience with the Glacier Express and the hotel in Montreux did not meet your expectations. We will address these issues with the relevant parties to ensure improvements are made. Your input is invaluable in helping us enhance our services.

Thank you once again for your review. We hope to have the opportunity to welcome you back in the future and provide an even better experience.

Valutata 5 stelle su 5

Urvi really helpful

Urvi you are really very helpful. I appreciate your extended support. You are very knowlegable, Passionate for work. I will definazrly recommend to others.
Very happy with exprience. super awesome 👌

13 giugno 2024
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Risposta di SWISStours

Dear Mr Nitin, thank you so much for your kind words! We are delighted to hear that you found Urvi's support helpful and that you had a positive experience. Your appreciation means a lot to us.
Should you or anyone you know need assistance in the future, please don't hesitate to reach out.

Valutata 5 stelle su 5

All hotel locations were very good

All hotel locations were very good. Bus or tram stop was just 1 min walk from our all hotel locations (Vienna, Munich, Grindelwald, Luzerne and Zurich) so was easy to commute in the city and to the international airport.

1 giugno 2024
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Risposta di SWISStours

Thank you Amruta for your positive feedback! We are thrilled to hear that you were satisfied with the locations of all the hotels. Ensuring convenient access to public transportation is a priority for us so that our clients have a great holiday.

If you need assistance in the future, please feel free to reach out. We look forward to helping you plan your next adventure!

Valutata 5 stelle su 5

Swiss yours was very helpful and guided…

Swiss yours was very helpful and guided us true Evrey process from making booking until the end.
Would recommend these people
Top priority service they provide
And quick response when it comes to any questions.
I am from Barbados and book this tour operator

7 giugno 2024
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Risposta di SWISStours

Hello Mohammed,

Thank you for your kind words! We're delighted to hear that we were able to guide you through every step of your booking process which made your holiday an enjoyable one.

It's wonderful to have had the opportunity to assist you for your swiss holiday all the way from Barbados. We truly appreciate your recommendation and look forward to helping you with your future travel plans.

Valutata 5 stelle su 5

Wow!!

Wow what a day! And what a great tour guide Carl! He wend above beyond with our group he organised it so well. Also answered all my questions going up chamonix Mont Blanc. What a fiery helpful friendly guy!! Thank you Carly tiana from Newcastle

11 gennaio 2024
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Risposta di SWISStours

Hello Carly,

Thank you for your enthusiastic feedback! It sounds like you had an amazing day and a wonderful experience with Carl as your tour guide. However, it seems this review was intended for a different company.

We appreciate your understanding and hope you continue to have fantastic experiences on your travels.

Valutata 5 stelle su 5

The service delivered by Swiss tours is…

The service delivered by Swiss tours is impeccable. Quick resolution of my query, however would be great if calls were attended round the clock.

16 ottobre 2023
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Risposta di SWISStours

Thank you Milind, for your 5 star review. We try our best to be as contactable as possible for our clients!

Valutata 5 stelle su 5

11 Days Tour of Swiss Mountains

Hi Team SWISStour,

I am very glad that I got your company to organize my tour of Switzerland.You have a wonderful staff by the name of Arnaz, she had planned it very very well for my group of 7. We were in Switzerland for 11 days and stayed in various hotels. The location of the hotels provided were all startegically located and very very nice.
Thank you Arnaz for making my trip a memorable one. Will keep in touch.

11 settembre 2023
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Risposta di SWISStours

Thank you Hasnold, for your 5 star review. Look forward to having your family and friends travel through us again!

Valutata 5 stelle su 5

4 Weeks family Europe vacation

We recently travelled to Europe for a 4 weeks family vacation. We covered 7 cities in 5 different countries. Roxanne did all our hotels/apartments bookings and most of the tours in most of the cities. She also did all our intercity transport tickets by trains or buses. Because of her arrangements, everything was smooth & seamless for us since we landed in Europe till we left. She also planned our days meticulously and recommended different options for us from which we could choose. Everything we did & everywhere we visited was a great experience. She has amazing knowledge of Europe and it's as if she had a detailed street map of all these cities on back of her hand. On a few occasions I texted her from any random place in any city & she used to tell me how we could reach where we wanted to go. She did a thoroughly professional job of planning this trip for us. I'll definitely approach her whenever I plan a trip to Europe again. Thanks a lot again Roxanne for everything you did for us.

25 giugno 2023
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Risposta di SWISStours

Thank you Rahul, for your encouraging words. Look forward to having your family and friends travel through us again!

Valutata 5 stelle su 5

Honeymoon to Europe

Hi,

I have just returned from my honeymoon to France and Switzerland which was planned entirely by Swiss Tours and it was a wonderful experience!

Swiss Tours exceeded all expectations and left us with memories to cherish for a lifetime.

From the stunning landscapes of the Swiss Alps to the charming cities like Zurich and Geneva, every moment was filled with awe and wonder. The well-planned itineraries, knowledgeable guides, and impeccable service made our journey smooth and enjoyable.

Switzerland truly stole our hearts, and we highly recommend Swiss tours to anyone seeking a captivating and unforgettable adventure.

8 aprile 2023
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Risposta di SWISStours

Thank you for your review. We are happy you had a good time! Would love planning future European Tours for your family and you.

Valutata 1 stelle su 5

Terrible experience

Terrible experience, before purchasing the tickets I asked on whatsapp, was persistent about my timings and even when I asked a month prior to my usage of the pass I never got an amswer from the customer service team. I spoke to the manager Arnaz Antia and all she did was raise her voice instead of even trying to help after the lack of communication from her and her team. Hope this isn't only a review but I am helped and this matter is taken care of as it should.

28 luglio 2023
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Risposta di SWISStours

Hello, sorry you had an unpleasant experience with us.
Unfortunately, it seems that despite our efforts to address your queries, you were unable to properly understand the calendar-day-working of a Swiss Travel Pass.

Valutata 1 stelle su 5

Misleading website timings.

I booked transfers from Chamonix to Geneva as the website claimed it took 70 minutes. On our way to Chamonix it stopped in the centre of Geneva and took 1hr 45, which wasn't made clear on the website. My dilemma then was that the return coach was due to leave Chamonix at 8:00am and my flight was booked for 10:05am. I knew i was cutting it fine, so I emailed them 2 days in advance to ask if they could clarify what the return journey time was. I heard nothing back. The bus driver on the morning explained all buses stop in the centre of town, with exception to the 12:30pm. This isn't obvious on the website at all. Do not rely on the timings.

17 luglio 2023
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Risposta di SWISStours

Hello,

Sorry you are writing to the wrong company. The company that you should post this review on is another one with the same name. Please direct your complaint and review to them on this link

https://www.trustpilot.com/review/swisstours-transport.ch

Valutata 5 stelle su 5

Why do are paymentd go directly to…

Why are payments going directly to India, when buying their Swisstour package?
Is it legit?

29 aprile 2023
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Risposta di SWISStours

Hello May,

Although we are a division of Swiss International Air Lines, Zurich... our Backoffice for global issuances of swiss travel pass and land packages is based out of our offices in India and that is why the payment is routed to India.

Valutata 1 stelle su 5

Rude driver

Feb 21,2023 booking was 12:45
Driver was angry as we were “late”. The rest of the family was already in the bus. But….but…we arrived 12:38, we even apologised but he was still angry. He was swearing in polish, did not occur to him that we could understand it. WE WERE NOT LATE! On our way back chamonix to geneva airport, (feb 24 at 10 am) i heard the another driver giving our driver the leeway saying your schedule is tight so take the airport one. They were both cool, a passenger arrived at 9:55 no fuss. We drove out of the place at exactly 10 am.
I have photos to prove the time we arrived by the bus (feb21) also when we left chamonix (feb24)

21 febbraio 2023
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Risposta di SWISStours

Hello,

Sorry you are writing to the wrong company. The company that you should post this review on is another one with the same name. Please direct your complaint and review to them on this link

https://www.trustpilot.com/review/swisstours-transport.ch

Valutata 1 stelle su 5

This company has terrible policies

This company has terrible policies. I arrived at Geneva early and was able to make an bus to Chamonix. There were seats in the bus. The driver said he would have to charge me 30 Euros. I only paid 9.95 CH for my ticket. This company is just ripping people off.

22 dicembre 2022
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Risposta di SWISStours

Hello,

Sorry you are writing to the wrong company. The company that you should post this review on is another one with the same name. Please direct your complaint and review to them on this link

https://www.trustpilot.com/review/swisstours-transport.ch

Valutata 5 stelle su 5

Swisstours is your go-to travel agency…

Swisstours is your go-to travel agency for travel all around Europe, especially Switzerland. Their customized packages curated by experienced, well traveled agents will help make your trip exactly how you are looking for it to be. With abundant knowledge and resources, the agents at Swisstours are well versed and so easy to deal with. I would 10/10 recommend Swisstours for your travels!

1 novembre 2022
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Valutata 4 stelle su 5

Swisstours!!!!!

Swisstours being an extended arm of the renowned Swiss International Airlines with a fleet of well trained staff wirh an extensive product knowledge offer the customers to explore on their own, Switzerland and the neighboring countries. Exclusive competitive packages to suite the customers needs as per their budget with no compromise to enjoy the paradise of Switzerland at their pace , convenience and strength. Strongly recommend to explore the natural beauty and bliss of Switzerland only through Swisstours, having enjoyed my own experience.

18 giugno 2020
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Thank you such a generous review, Hemalatha.

Valutata 5 stelle su 5

Best Switzerland tour operator.

Best Switzerland tour operator.
All the excursions , apartment of Switzerland are the best , very much satisfied with the service.

18 giugno 2020
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Risposta di SWISStours

Thank you for your kind words, Jinal.

Valutata 5 stelle su 5

Specialist for the whole of Europe

Amazing Switzerland packages. Professional team who guides passengers for their dreams to visit Switzerland. SWISStours is a specialist for not only Switzerland, but the whole of Europe as well.
100% reliable and like the tagline says - Holidays are Swiss made 😀👍🏼😍

18 giugno 2020
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Risposta di SWISStours

We are glad you enjoyed, Jinal.

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