Purchased InsLemon on 2.6.26, error made also thought I was buying from an Australian Company. Tried to cancel order straight away, response was order had already been processed. Been trying since pur... Leggi di più
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Scopri cosa dicono le persone
-DO NOT ORDER FROM SWIMLEMON! -WORST ONLINE ORDERING COMPANY EVER DEALT WITH -NOW INTO 4TH MONTHS AND SUMMER IS ALMOST OVER. -AFTER CONFIRMATION OF ORDER DISPATCH THEY "LOST" OUR ORDER -YOU WIL... Leggi di più
L'azienda ha risposto
Incredibly unprofessional, never received swimsuit after waiting over 2 months. Decided to read reviews while waiting, wish I had read them before ordering could have saved time and frustration. Pai... Leggi di più
L'azienda ha risposto
Bikini was completely different to one advertised both in colour and design, there was some similarities so looks like rip off the design, to top it off it didn’t fit. Not happy and as I live in NZ... Leggi di più
L'azienda ha risposto
1,2
Pessimo
1K recensioni
Nessuna traccia di inviti alla recensione precedenti
Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative
Non ha risposto alle recensioni negative ricevute
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Hi my order is SL85786. Refund request.
Hi my order is SL85786. Unfortunate your suits do not fit my body type. I’ve ordered three times and have not had any success so far. I wear a size 10 US and M-L and the XL suits are too short in length or don’t stretch over my knees without ripping from being too narrow and small. Customer service has been exceptional in terms of supplying alternative suits to try and response times are very fast. Unfortunately the product is just not working. If possible I’d like a cash refund this time from my original purchase. Thank you
8 luglio 2019
Non scritta su invito
Risposta di Swimlemon
Hi, Julia!
It saddens us to hear that our items didn't meet your expectations. But if you were having difficulties with choosing the appropriate size on your bikinis, we do have an available size chart on our website for measurement reference per size. We have this so that customers can double check the size before placing an order to avoid mistakes. But moving forward, we still are sorry if we failed you. We do hope that we can still make it up to you if it's not yet too late. Do check your inbox, we sent a private message regarding this matter. Thanks!
Good feeling of the store
the store was always in contact and has the best discounts. I really liked the flow of the page and that they are always aware of the client.
2 luglio 2019
Non scritta su invito
Risposta di Swimlemon
Hello Susan,
Thank you so much for the very positive review you've provided for us. It means so much to us. We hope that you'll have another smooth experience with your purchase. Thank you so much for purchasing, Gonzalo! Have a great day!
sent wrong bathing suit 2 times
i ordered 2 bathing suit the first one came after a couple of months ( they said 3 weeks) and the second bathing suit was wrong i sent it back they sent me it again and was still the wrong bathing suit..... costumer service was very unprofessional....
29 giugno 2019
Non scritta su invito
Risposta di Swimlemon
Hi, Stefanie!
Thank you for complimenting our products and website! We really appreciate it. Hope to see and hear from you soon!
I have placed an order in august 2018…
I have placed an order in august 2018 and did not received it yet till today jun2019
Tracking says shipped only post in our country says that it was never shipped
Sent too many complains to the customer service more than 5 reminders and no answer UNPROFESSIONAL
22 giugno 2019
Non scritta su invito
Risposta di Swimlemon
Hello, Nathalie!
It dismays us to hear that you have to experience an extreme delay in receiving your order. This is not the kind of experience we want you to encounter. We may have failed in updating you with the status of your order and responding to your emails. We didn't mean that to happen and we would like to apologize for that. We do hope for your consideration. Also, we have sent a private message regarding your concern. Please check your inbox for this.
Good costumer support and good quality
The shipping took 15 days. So is was as fast as promised. The customer support was quick and easy! The quality of the bikinis was good. Just the size was a bit smaller than described. All in all it was a good service.
17 giugno 2019
Non scritta su invito
Risposta di Swimlemon
Hi there!
We are very happy to see your feedback, sounds like we achieved that goal with you. Please let us know what we can do for you in the future and we are looking forward to your next purchase
First time shopping experience
This is my first online shopping experience with any Beach wear portal. After seeing Swimlemon presence worldwide and the collection they offer is not only pocket friendly but also very trendy.
I am waiting for my order to be received and I hope I get what I shopped. I am quite positive.
10 giugno 2019
Non scritta su invito
Risposta di Swimlemon
Hi Amanpreet, Thank you for your 5-star review. We really appreciate it. Also, thank you for the compliment that our bikinis look great. It feels great to hear that from our customer. We hope the bikinis will meet your expectation. Again, thank you very much!
My Swimlemon experience in shopping and…
My Swimlemon experience in shopping and placing my order was very easy. I like the return policy and ease of communication with Swimlemon.
This is my first order, looking forward to receiving my first swimsuit!
Sharon
9 giugno 2019
Non scritta su invito
Risposta di Swimlemon
Hi Sharon, thank you for taking the time to share your experience in purchasing. Also, we're happy that you love our service. Looking forward to receiving your order from us. Have a great day!
Pleasantly surprised
Already shared with my sister and friends. Really tasteful bikini designs, exactly what I was looking for. Very refreshing website and hassle-free order process. Can't wait to see the quality.
7 giugno 2019
Non scritta su invito
Risposta di Swimlemon
Hi Angélique! Many thanks for your review. Also, thank you for all the compliments you gave from your purchase experience to our customer service. We aim to serve our customers well to satisfy them. May you be happy with your order!
SwimLemon Swim
I have heard how great the quality of swimwear this company has so I wanted to look into it. After I added 2 swimsuits to my bag, I started looking somewhere less expensive. I received an email from SwimLemon offering me a discount, and then went ahead with the purchase! I am choosing to purchase quality over price from SwimLemon, and excited to own my first item!!
1 giugno 2019
Non scritta su invito
Risposta di Swimlemon
Hey there!
Wow, thank you for your trust. It was such nice feedback from you. Rest assured that you will get you items on time and your gonna love it.
I have asked by email several times how…
I have asked by email several times how to return an items and what address to use since the product comes from CHINA. I would never order again and the product is cheap/material.
28 maggio 2019
Non scritta su invito
Risposta di Swimlemon
Hi Pamela, we are more than willing to help you with your concern. Also, thank you for your comments. We just sent you an email according to your concern. Kindly check your inbox. Have a great day!
Risposta di Swimlemon
Hi there, Liisa!
We are happy to have a new customer who has given us good feedback. We really appreciate it a lot. We hope you've chosen the best ones for you. Hope you receive it soon!
Risposta di Swimlemon
Hi Katie, thank you for sharing your wonderful experience! You are right, our website is user-friendly and on top of that, our products are excellent too! By the way, the items you ordered are wonderful and surely you'll love them!
Thank you and looking forward to your next purchases!
Eh....You could do better elsewhere...Not horrible, but not good
My order took almost a month and a half to arrive. While the quality of the fabric was good, the fit wasn't great--adjustable straps were hanging off of me even when tightened all the way, the padding was weird and pointed off the the sides, and the mesh on the suit showed my boobs (eek! not wearable in public!). I submitted a return request and even though I was told I would hear something in 48 hours, it took a week for them to respond, and only after I sent them a second email. They said that if I returned it I would have to pay all the shipping or I could keep my order and they would give me 75% off another order. I took the 75% off....so I guess I'll get my next order in another month and a half...
18 maggio 2019
Non scritta su invito
Risposta di Swimlemon
Hi, Katja!
We are truly sorry for your experience. We always want our customers to be satisfied and we apologize for this. No worries, we will make sure your next purchase will be delivered to you in no longer than 1 month. Thank you for understanding. We do hope for your patience.
Love it
Love it. Perfect free shipping. I would like you yo sell shoes... Thanks!!!
18 maggio 2019
Non scritta su invito
Risposta di Swimlemon
It’s great to read your satisfaction and we appreciate you taking the time to share your positive experience. Have a dazzling day!
I never recieved my item and they do…
I never recieved my item and they do not respond my emails requesting the reimbursement for the money I paid.
15 maggio 2019
Non scritta su invito
Risposta di Swimlemon
Hi there, Cecilia!
We are sorry if we have not responded to your emails the past few days. If you could check your inbox now, our customer service has sent you an email regarding your concern. Please don't hesitate to respond back if you have other concerns. Thank you.
Not like photos
Suits fit horribly! Straps were 6 inches too long and I’m 5’9” and 135 lbs. Were not cut like photo on site. Bad return policy. Would NEVER buy a suit from here again!
11 maggio 2019
Non scritta su invito
Risposta di Swimlemon
Hi there, Stacey!
Thank you for your 4-star review! We really appreciate you taking the time to give us this feedback. We hope you chose the cutest swimsuit for you! May you enjoy using them on your trips.
Incredibly unprofessional
Incredibly unprofessional, never received swimsuit after waiting over 2 months. Decided to read reviews while waiting, wish I had read them before ordering could have saved time and frustration. Paid my balance on my credit card minus the charge for swimsuit and contested the charge, rather than continue to wait or worse yet receive a substandard product. Save yourself the grief, read the reviews!!! SCAM, SCAM, SCAM.
10 maggio 2019
Non scritta su invito
Risposta di Swimlemon
Hi Susan,
Upon checking, your order has been delivered by USPS dated back March 25, 2019 at 1:38PM. We've also sent you an email update about the delivery of your order last March. We'd love to help you regarding your purchase, we've sent an email and private message to you, please check your inbox and we are looking forward to hearing it from you soon. Thank you and have a great day!
great!
There are many different options and styles available, i loved them and I'm looking forward to receiving my order soon!!
10 maggio 2019
Non scritta su invito
Risposta di Swimlemon
Hi Emily! You are right, we have lots of wonderful styles and options. For sure you'll definitely love your item!
I just ordered some swimsuits for Memorial Day Weekend and summer!
I just ordered some swimsuits for Memorial Day Weekend and summer, and I can’t wait to receive them and try them on! The suits are such great prices!
8 maggio 2019
Non scritta su invito
Risposta di Swimlemon
Hey there, Alexa!
We would like to thank you for choosing Swimlemon as your online shop. And choosing to shop with us for your summer trips and Memorial Weekend. Hope you'll enjoy it for all trips and may it serve you well!
Have a fun and safe trips!
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