They promised me they will replace my bike and they keep on pushing me off with different excuses. they told me they will definitely give me an appointment to replace but as of now i am still with my... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Easy to book the appointment, service to your door. Bike exchanged immediately. I am taking a star of as the staff member who came around did not say a single word to me or my husband and just proc... Leggi di più
L'azienda ha risposto
Bike brilliant biked to Richmond park yesterday London roads are different from Lincoln. So I go back roads if I can. Have been more bike accidents then cars n motorbikes. Cuz cars expected you to go... Leggi di più
L'azienda ha risposto
Such a great business model, good value, more sustainable and always had easy and friendly customer service. Love my bike and have no stress about maintenance or theft. Perfect for getting around Lond... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
The modern bike membership | Free repairs - anytime, anywhere | Making cities more liveable
Informazioni di contatto
Regno Unito
- support.uk@swapfiets.com
- swapfiets.co.uk
4,2
Molto buono
426 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 75% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Helpful and Kind
I passed by twice, once without an appointment and I just wanted to see if the bike is too high for my height and they were very kind to let me sit on one.
I then ordered my bike online and got scheduled my appointment, it went all pretty smooth Virginia was so helpful and kind. Amazing service and great quality bikes
8 aprile 2026
Non scritta su invito
Risposta di Swapfiets UK
Hi,
Thank you so much for the fantastic review! We love hearing that your experience with us was smooth and welcoming from your very first visit to the final pick-up. We're so glad the team could help you find the perfect fit before you ordered.
We will definitely pass your special shout-out along to Virginia, she will be absolutely thrilled to hear your kind words! Enjoy your new bike and all the rides to come.
Best regards,
Team Swapfiets
I rent a bike from Swapfiets and I’ve…
I rent a bike from Swapfiets and I’ve had a really good experience so far. The service has been reliable, and the bike itself has been excellent, comfortable, well-maintained, and perfect for getting around.
I also want to give a special mention to Virginia, who was absolutely amazing. She was friendly, helpful, and made the whole process smooth and stress-free. Great customer service like that really makes a difference.
Overall, I’m very happy with Swapfiets and would definitely recommend it.
31 marzo 2026
Non scritta su invito
Risposta di Swapfiets UK
Hi Taifur,
Thank you so much for the glowing review! We are thrilled to hear that you’re having such a great experience and that your bike has been the perfect companion for getting around.
We especially appreciate the shout-out to Virginia! It’s wonderful to know she made the process so smooth and worry-free for you. We’ll be sure to pass your kind words along to her.
Thanks for the recommendation, and enjoy many more comfortable miles on your Swapfiets!
Cheers,
Team Swapfiets
Really great value
Really great value, good quality bikes, and helpful staff!
30 marzo 2026
Non scritta su invito
Risposta di Swapfiets UK
Hi Rose,
Thank you so much! We’re thrilled that you’re enjoying the quality of our bikes and finding great value in the subscription. Our team loves being helpful.
Enjoy the ride!
Team Swapfiets
So far si good
27 marzo 2026
Non scritta su invito
Risposta di Swapfiets UK
Hi Eduardo,
We love to hear that! We’ll work hard to make sure it stays that way. If you ever need anything, you can always let us know!
Happy cycling!
Team Swapfiets
Really friendly service
Really friendly service. Today I had my free Spring service at Commercial St. I can’t remember their names sadly but the two who were working today really provided an excellent level of customer interaction. Free coffee is also a great idea whilst you wait!
7 marzo 2026
Non scritta su invito
Risposta di Swapfiets UK
Hi Ed,
Thank you for your fantastic review!
We are thrilled to hear you had such a great experience getting your free Spring service at our Commercial St. location. Even without knowing their names, we will make sure to pass your wonderful compliments on to the team working today, they will be delighted to know their friendly service made such a positive impact. And we completely agree, a free coffee definitely makes the wait a little sweeter!
Enjoy the ride.
Team Swapfiets
Mustafa and Algy
Met Mustafa and Algy today in the Commercial Street location. Couldn’t be happier with the service I received. So efficient, attentive and personal.
5 marzo 2026
Non scritta su invito
Risposta di Swapfiets UK
Hi there Shane,
Thank you for your wonderful review!
We are thrilled to hear that Mustafa and Algy provided such efficient, attentive, and personal service during your visit to our Commercial Street location. We will make sure to pass your kind words directly on to both of them, they will be so happy to hear it!
Enjoy the ride.
Team Swapfiets
Mustafa sorted me out 👌🏼
Mustafa was really helpful at sorting out my situation! I left the shop with a running bike and feeling grateful to Swapfiets.
5 marzo 2026
Non scritta su invito
Risposta di Swapfiets UK
Hi Edward,
Thank you for your fantastic review!
We are so glad to hear that Mustafa was able to help sort out your situation so quickly and get you back on the road with a running bike. We will definitely make sure to share your gratitude with him!
Enjoy the ride.
Team Swapfiets
Risposta di Swapfiets UK
Hi there,
Thank you for your review!
We are happy to hear that you experienced great service with us.
Enjoy the ride.
Team Swapfiets
Great products and customer service
Very happy with both the bikes I used as well as the customer service in store.
I went during working hours so the shop wasn't busy and I got staff attention very promptly.
I was especially pleased with how knowledgeable, friendly and cheerful Virginia was on both of my visits so far.
25 febbraio 2026
Non scritta su invito
Risposta di Swapfiets UK
Hi there,
Thank you for your wonderful review!
We are very happy to hear that you are pleased with both our bikes and the service in-store. Visiting during working hours is indeed a great tip for quick service! We will make sure to pass your lovely compliments to Virginia, she will be thrilled to hear that her cheerful and knowledgeable help made such a positive impression on you.
Enjoy the ride.
Team Swapfiets
It was an easy and quick experience…
It was an easy and quick experience getting my bike swapped over for another one (at home) after getting a puncture.
I would have given 5 stars if the wait hadn't been 4 days for someone to come to mine to swap over the bikes. Not sure how you can get a massive bike with a puncture to Shoreditch if you need your repair/replacement quicker, but the process on the day was very smooth and easy.
25 febbraio 2026
Non scritta su invito
Risposta di Swapfiets UK
Hi there,
Thank you for your review!
We are glad to hear that the actual swap process was easy and quick once you were at the store. However, you make a very valid point: pushing a heavy bike with a flat tire all the way to Shoreditch is a workout nobody wants, especially when you have to wait a few days for a slot!
We are constantly working to improve our appointment availability to minimise that downtime and hassle in the future.
Enjoy the ride.
Team Swapfiets
Smooth and simple process
Smooth and simple process. Affordable for those on low income.
24 febbraio 2026
Non scritta su invito
Risposta di Swapfiets UK
Hi Chaela,
Thank you for your wonderful review!
We are thrilled to hear that you found our process smooth and simple. Making our bikes accessible and affordable for everyone is a big part of what we aim for, so we are very happy to know our service is a great fit for you.
Enjoy the ride.
Team Swapfiets
I was charged an extra £5 after my…
I was charged an extra £5 after my automatic payment failed unexpectedly. The earlier email didn’t clearly state any repayment timeframe, yet I was still hit with an added fee. I was also told my account could be referred to debt collection with a £40 surcharge; wildly disproportionate for a single missed payment after 5+ years as a loyal customer. The charges aren’t clearly visible on the website either.
But the worst part: I called (Dutch and UK) support in both cases the representative was not willing to even care at all. For the Netherlands, she refused to give me their name, told me everyone “sits in the same room” and that nobody would make an effort to help anyway, then hung up on me. Completely unacceptable and shocking conduct for a Dutch company’s NL/UK support team.
If a more senior customer support representative from Swapfiets decides to check the Dutch review, it was conducted on the 23rd of February 2026, approximately 10:35-40AM, speaking to an english-speaking woman.
Edit: I was e-mail back with a quotation from their general terms & conditions, that DOES NOT specify the amounts that will be added. Creating arbitrary fees not specified in the contract is illegal, and this is a shake-down. Unacceptable for a Dutch company.
23 febbraio 2026
Non scritta su invito
Risposta di Swapfiets UK
Hi Sven,
Thank you for your feedback.
We have previously explained the situation regarding the late payment process and the applicable fees in our email correspondence. We refer to our General Terms & Conditions for the details regarding our payment procedures.
Regarding your contact with our support team, we value respectful communication at all times. As we have already provided all necessary information directly, we consider this matter closed.
Best regards.
Team Swapfiets
the best couldnt be better
22 febbraio 2026
Non scritta su invito
Risposta di Swapfiets UK
Hi Yermi,
Thank you for your amazing review!
We are absolutely thrilled to hear that you think our service is the best and that your experience couldn't be better.
Enjoy the ride.
Team Swapfiets
Vivian was a delight to talk with and…
Vivian was a delight to talk with and offered me an upgrade I wasn’t aware of to try an electric bike for a month, which I may do.
18 febbraio 2026
Non scritta su invito
Risposta di Swapfiets UK
Hi there,
Thank you for the wonderful review!
We are thrilled to hear that Vivian was a delight to talk with and that she introduced you to our e-bike upgrade trial. We will make sure to pass your kind words along to her! If you decide to go for the e-Bike for a month, we are sure you will love the extra boost.
Enjoy the ride.
Team Swapfiets
Some adjustment
Nipped into the shop for a quick adjustment to my Power 7 after 3+ months of solid winter use - great, friendly and efficient service.
18 febbraio 2026
Non scritta su invito
Risposta di Swapfiets UK
Hi Tom,
Thank you for your review!
It is great to hear your Power 7 is holding up so well after months of solid winter use, it really is built to handle these harsher winter conditions and keep you on the road for a long time!
We are also happy to hear our team could help you with a quick adjustment in a friendly and efficient way.
Enjoy the ride.
Team Swapfiets
Risposta di Swapfiets UK
Hi Giovanni,
Thank you for the amazing review!
We are thrilled to hear you think we are brilliant.
Enjoy the ride.
Team Swapfiets
Absolutely great
Absolutely great! Thanks Mustafa. Gave me a fresh bike in no time.
11 febbraio 2026
Non scritta su invito
Risposta di Swapfiets UK
Hi Sam,
Thank you for the great review!
We are happy to hear that Mustafa got you sorted with a fresh bike so quickly. We will make sure to pass on your thanks to him!
Enjoy the ride.
Team Swapfiets
Mustafa has been an amazing help at…
Mustafa has been an amazing help at Swapfiets. I love Swapfiets, I use it in every city I go to, bikes and service are just amazing!
9 febbraio 2026
Non scritta su invito
Risposta di Swapfiets UK
Hi Nathalie,
Thank you for the amazing feedback!
We are thrilled to hear that Mustafa was such a great help to you. It is wonderful to know that you rely on Swapfiets in every city you visit. We will make sure Mustafa hears your kind words!
Enjoy the ride.
Team Swapfiets
Great customer service
Great customer service, went over and above to help. Have been with swapfiets since 2022 and it's worth every penny. Went in for a flat tire yesterday, left my headphones and the team texted me to ask if they were mine and kept them safe. Nothing is too much of an ask and they are just all round great people. This is for the Spitalfields branch
6 febbraio 2026
Non scritta su invito
Risposta di Swapfiets UK
Hi Maxted,
Thank you for the wonderful review and for being with us since 2022!
We are so happy to hear that the team at our Spitalfields branch went above and beyond to keep your headphones safe and return them to you. That is the kind of service we love to provide.
Enjoy the ride.
Team Swapfiets
Risposta di Swapfiets UK
Hi Wissam,
Thank you for the compliment!
We are happy to hear you enjoyed the friendly service and appreciate the company.
Enjoy the ride.
Team Swapfiets
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