When we had a problem with our bar heater, Georgia could not have done more. She sent out a replacement part and when that didn't solve problem she dispatched a new unit. We could not recommend surya... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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I ordered 2 wall patio heaters, unfortunately one was damaged in transport. The office handled the situation extremely well and sent a replacement out straight away. A company is sometimes better jud... Leggi di più
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Having recently built an outdoor covered pergola in our bottom garden we wanted some way to heat the space. We don't get any sun down there so its always a bit cooler in the evenings but its... Leggi di più
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This company is also known as mirrorstoneheating.co.uk, it's the same company. I have had to edit this review because they are desperate to remove it. Purchased 2 IR Bar Heaters, one quickly develop... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Surya Heating are one of the original pioneers of infrared heating in the UK, helping thousands of homeowners across the country switch to clean, efficient infrared heating. Boasting some of the quickest turnaround times in the UK for custom printed heating panels, our growing pool of clients has now spread out to continental Europe, as the push for greener technologies grows stronger.
Informazioni di contatto
86 Scudamore Road, LE3 1UQ, Leicester, Regno Unito
- 01163214124
- cs@suryaheating.co.uk
- suryaheating.co.uk
3,9
Molto buono
725 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 88% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Great service for IR heaters
We have had IR heaters for two years now and decided to fit a larger one with a family photo on to the living room and move the living room heater into the bedroom. Kas was very helpful and patient. We took 3 weeks selecting the photo and sending the image but Kas was not pushy and we have now selected the 900w panel with our photo choice and eagerly await it’s delivery which is free of charge on purchases over £50
19 agosto 2024
Non scritta su invito
Risposta di Surya Heating
Hi Angela! Thank you so much for your brill review! It's great to hear that Kas gave you such great service and that you're happy with your heater - can't wait to see what your custom print looks like! If you need anything further from us, just give us a shout on 0116 321 4124. The Surya Heating Team.
4 Screws fell out of unit after…
4 Screws fell out of unit after unwrapping. They fell out of the plate adjacent to the control unit. I have replaced them but they fell out because they had been overtightened. I can see the screw retainers are stretched. Poor QC on your part.
12 agosto 2024
Risposta di Surya Heating
Hi James, firstly our apologies for the experience you have had with our heaters. Our heaters are subjected to strict quality control measures to ensure they maintain the highest standards. Unfortunately we cannot guarantee this for every unit. We'd love to rectify this for you, if you can give us a call on 0116 321 4124 then we can look at getting this sorted for you. Our apologies once again. The Surya Heating Team.
Simon the person I dealt with was very…
Simon the person I dealt with was very knowledgeable explaining in detail and not at all pushy, friendly and didn’t rush me to make immediate purchase would recommend
5 agosto 2024
Non scritta su invito
Risposta di Surya Heating
Hi Hanny! Thank you so much for your great review! It's great to hear that Simon was such a help for you during your purchase. Please let him or the team know if you need anything further from us on 0116 321 4124. The Surya Heating Team.
Risposta di Surya Heating
Hi Nick! Thank you so much for your brill review! Please get in touch on 0116 321 4124 if you need anything further from us in the future. The Surya Heating Team.
Simon was extremely helpful and made…
Simon was extremely helpful and made the complete process of setting up a company account pleasurable.
Our order has been place and look forward to receive the goods as they arrive..
Brian
07802- - -512
17 luglio 2024
Non scritta su invito
Risposta di Surya Heating
Hi Brian! Thank you so much for your fantastic review! It's great to hear that Simon was such a help for you. Do let us know how you get on with your heaters :) if you need anything else from us, please do let us know on 0116 321 4124. The Surya Heating Team.
Very quick delivery
Very quick delivery. Very knowledgeable and helpful. Absolutely brilliant product.
9 luglio 2024
Risposta di Surya Heating
Hi Yvonne! Thank you so much for your amazing review! It's great to hear that you love your heater :) please do let us know if you need anything else from us on 0116 321 4124. The Surya Heating Team.
Postage took some time but when arrived…
Postage took some time but when arrived it was in perfect order 👍
1 luglio 2024
Risposta di Surya Heating
Hi Michael! Thank you so much for your great review! It's great to hear that you're getting on great with your heater. If you need anything else from us, please feel free to give us a call on 0116 321 4124. The Surya Heating Team.
Would have been 5 star but I discovered…
Would have been 5 star but I discovered that the wrong fuse had been fitted to all the units. Therefore it made me unhappy with the testing carried out by the company.
17 maggio 2024
Risposta di Surya Heating
Hi Valerie, we're sorry to hear about the experience you've had. I've discussed this with my colleagues in the Customer Services department, and we would like to assure you that all our heaters are CE, RoHS and UKCA compliant, and have passed all regulatory testing before being sold to the public. The plugs fitted to all units are rated at 13A (and this is written on the front of the plug), and are more than capable of taking the load of the unit. You have our assurances that your heater is safe to use, and that from the thousands of units we sell annually, we are yet to have any sent back due to incorrect fuses. If you would like to discuss this in more detail to put your mind at ease, our team would be happy to do so on 0116 321 4124. The Surya Heating Team.
Great customer service and suport
Great customer service and suport. Not yet installed but they look great.
11 giugno 2024
Risposta di Surya Heating
Hi David! Thank you so much for your great review! We hope you do enjoy your heaters once they're installed. Please do let us know if you need anything from us on 0116 321 4124. The Surya Heating Team.
Risposta di Surya Heating
Thank you so much for your brilliant review! If you need anything further from us, please just let us know on 0116 321 4124. The Surya Heating Team.
Risposta di Surya Heating
Thank you so much for your great review Anne! Please feel free to reach out to us on 0116 321 4124 if you need anything else from us in the future. The Surya Heating Team.
Great service
Great service, the on line stove was easy to navigate with information on the product, with order and delivery from placing the order to delivery,
15 maggio 2024
Risposta di Surya Heating
Thank you so much for your great review! Please do let us know if you need anything further from us on 0116 321 4124. The Surya Heating Team.
The return process is very painful
The return process is very painful, no replies and won’t refund after sending item back
29 aprile 2024
Risposta di Surya Heating
Hi Vitalijus, I'd like to apologise for the experience you have had with us. I've spoken to my colleague in Customer Services, and it looks like there was a delay in the heater coming back to us from the depot. It arrived back at our warehouse on May 15th, my colleague processed your return on the same day, and attempted to call you but there was no answer. He then left you an email, to confirm that your refund has been processed, so it should be back in your account now. I will get my colleague to send you the transaction ID to certify the completion of the refund. Again our apologies for your experience, but we have done everything we can to process your refund in a timely manner. Thank you, the Surya Heating Team.
Great room heater, easily controlled via either the remote controller or via WiFi using the App
Excellent value for money
29 aprile 2024
Risposta di Surya Heating
Thank you so much for your great review! We're glad to hear that you're getting on well with your Wi-Fi heater. Please let us know if you need anything else from us on 0116 321 4124. The Surya Heating Team.
I have returned a faulty item
I have returned a faulty item, it was tested and a replacement was dealt with straight away. Georgia was very helpful with this and with ordering some new lights too.
30 aprile 2024
Non scritta su invito
Risposta di Surya Heating
Thank you so much for your great review! It's really nice to hear that Georgia did such a fab job of sorting out a replacement for you. If you ever need anything else from us, please just give us a shout on 0116 321 4124. The Surya Heating Team.
Ordered a replacement for 1 of my…
Ordered a replacement for 1 of my mirror panels, Simon was very knowledgeable and whole process very easy.
Panel arrived the next day.
29 aprile 2024
Non scritta su invito
Risposta di Surya Heating
Thank you so much for your amazing review! It's great to hear that Simon was such a huge help for you. If you ever need anything else from Simon or from the rest of the team, just give us a call on 0116 321 4124. The Surya Heating Team.
We are very pleased with the heaters.
We are very pleased with the heaters we purchased for the garage. Customer services at all times been very satisfactory, prior to purchase explained in all details.
29 aprile 2024
Non scritta su invito
Risposta di Surya Heating
Hi Alfie! Thank you so much for your great review! It's brilliant to hear that Customer Services met your expectations. If you need anything further from us, please feel free to reach out to us on 0116 321 4124. The Surya Heating Team.
IR picture panel.
I ordered a IR panel and was very pleased with the service and quick delivery. I rang surya up as I did not know how to set the remote Caz talked me through it and was very helpfull indeed.I was so happy with the previous pic I ordered that I ordered a different pic panel today ,I spoke to Caz again and as before very helpfull.Sheila Phillips.
29 aprile 2024
Non scritta su invito
Risposta di Surya Heating
Hi Sheila! Thank you so much for your great review! It's great to hear that you're getting on great with your Image IR Panels :) Please let us know if you need anything further from us on 0116 321 4124. The Surya Heating Team.
Risposta di Surya Heating
Hi Jamal! Thank you so much for your great review! It's great to hear that you're getting on well with your heater. If you need anything else from us, please just get in touch on 0116 321 4124. The Surya Heating Team.
Delighted
Prompt advice, fantastic service from sales (Karan), speedy dispatch and, when delivery company couldn't find our flat, Karen sorted delivery next day. Product looks smarter than I expected and warmth excellent so we are happy and have ordered additional units. Salesman remembered us - all in all, good experience all round. Minor point but we think products should be upgraded to 5GHz WiFi.
19 aprile 2024
Non scritta su invito
Risposta di Surya Heating
Hi Caroline! Thank you so much for your brilliant review! It's really great to hear that Karan was such a huge help for you. Please feel free to reach out to us on 0116 321 4124 if you need anything else from us in the future. The Surya Heating Team.
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