Their whole platform is structured like a slot machine. You do micro actions, watch progress ticks, and then you’re told you’re one surprise away. Right when you’re invested emotionally, the app int... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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The progress bars kept filling up and resetting and every time I expected a reward, the app pushed another paid feature instead It felt less like a challenge app and more like a loop designed to ke... Leggi di più
I tried the app thinking it was a fun way to earn small rewards but every almost there screen led to another task or prompt to spend money. After a week, it became clear there was never going to be a... Leggi di più
Terrible company, massive hidden extra charges. Potential scam company. Also tried to charge me 520 euros for a tiny scratch when the car was already fully beaten up before I got it. Currently waiting... Leggi di più
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Pessimo
85 recensioni
Non ha risposto alle recensioni negative ricevute
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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
It's the worst app I have ever seen
It's the worst app I have ever seen. It looks like a stupid casino or slot / spin machine. If I were the developer of this "app", I would kill myself.
4 marzo 2022
Non scritta su invito
Risposta di Surprise.com
We're sorry to hear that the app didn’t meet your expectations. We’re constantly working on updates and value all feedback as it helps us improve. If you have specific suggestions, feel free to share them with our support team. Thank you for giving us a try.
AVOID!
The name 'Surprise' certainly fits this company well. The only surprise you'll get, however, is an unauthorised transaction around £100 on your bank statement.
The app prompts with an Apple Pay message to authorise £0.00.
Didn't think much of it, but authorised it as it's £0.00 right?
WRONG. The app someone extracted my bank card details and the day after I had a charge of USD99 to my card - approx £80 with international fees on top.
When I approached the company, they advised they would refund. This didn't happen.
I left a 1 star review on the App Store for the companies mobile app. They left a response to get me to contact them via email.
When contacting them via email, they advised my account was closed and money refunded. A few days after I received the refund (not including the international fees).
They also asked me to edit my review on the App Store for a positive review, in exchange for an Amazon Gift Card (which didn't happen).
I have since cancelled my bank card to avoid them taking anything else. I have also forwarded my complaint to Apple and the app has been removed from the App Store.
I would avoid this company at all costs - whether that is Surprise.com (website) or their 'Surprise Rewards' app.
Scam!
22 febbraio 2022
Non scritta su invito
Risposta di Surprise.com
We're truly sorry to hear about your experience. Since your review, we've strengthened our payment systems and support to ensure transparency and security. We understand there were issues with your refund and the follow-up, and we sincerely apologize for any frustration caused. We’ve also been working non-stop to amp up the fun and stability in our app, aiming to turn every moment into a positive surprise. If you give it a try again, feel free to reach out to support and let us know how you like it!
Fraudulent transaction of£99.99 taken…
Fraudulent transaction of£99.99 taken from my account
22 febbraio 2022
Non scritta su invito
Risposta di Surprise.com
We're genuinely sorry to hear about the unexpected transaction related to Surprise. Since your review, we've amplified our efforts in refining our payment systems and bolstering support to guarantee both clarity and security for our users. We also pride ourselves on our recent improvements to the app's stability and the value we offer through our subscription model. Feel free to check out the app again, and if you need any help, please direct it to the support team in the app, they're always standing by to help out!
Fraudulent transactions of 99.99 taken…
Fraudulent transactions of 99.99 taken from my bank.
21 febbraio 2022
Non scritta su invito
Risposta di Surprise.com
We're really sorry to hear about your experience with Surprise. Since your review, we've diligently worked to enhance our payment systems and support, ensuring clarity and security for all our users. Additionally, we've significantly improved our app's stability and adjusted our subscription costs, striving to offer unparalleled value to our gaming community. We are wholeheartedly committed to regaining your trust and would greatly appreciate another opportunity to demonstrate the positive changes we've made.
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