Dreadful customer experience ... I'm still missing a 25kg bag of peanuts from my order a week ago ... All my requests for help have resulted in fobbing ... I've now been told I have to wait another 7... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Dreadful customer experience ... I'm still missing a 25kg bag of peanuts from my order a week ago ... All my requests for help have resulted in fobbing ... I've now been told I have to wait another 7... Leggi di più
L'azienda ha risposto
Top stuff from Superpet. Great speed and top quality, been buying from them for years, never gone wrong. Support the independents whilst we still can x
The dog flea tablets and flea house spray have work so well my dogs have not had fleas for months now and my house is now clear of them
Amazing prices for products that exceed any other supplier of similar goods, with delivery that outscores any anyone else currently advertising on the internet. Well done Trustpilot for giving an a... Leggi di più
Superpet Ltd opened its first shop in 1982 in New Milton. A family run business with a wealth of knowledge and experience. As the retail market has changed to become more online so has Superpet Limited, creating our Amazon and Ebay shops that now sell all over the world.
Wilverley Road, BH23 3RU, Christchurch, Regno Unito
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Ha risposto al 96% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Wonderful people with always a quality service and fast delivery with great prices. Thank you to the beautiful people making us and our furry friends happy
Delivery was ontime, good value it was the cheapest that we could find searching the net, free delivery via Royal mail. We have used Supervet a couple of times and a constant good service.
Really poor customer service. Raised a complaint last week, still waiting to be contacted.

Risposta di Superpet Limited
I ordered these whilst I was away and they were there waiting for me when I got back. The squirrels will love them
Excellent customer service & speedy delivery of quality bird seed at competitive prices.
Excellent company. Selling quality branded dog treats, well below retail with free shipping and fast dispatch. No brainer really…
Purchased whimzees small alligator 150 box, always use these but with 2 dogs having 1 chew per day each needed to try for a lower price, Superpet price was by far the best. Will definitely purchase again.
Also transaction was super easy and delivery was quick.
Superpet is one of the most efficient companies I deal with. Good quality products and orders swiftly despatched. The local birds and squirrels are more than happy too!!
Yakker bars for the dog, so I’m not sure what they taste like really!
Another great experience from Superpet. Product always available and good delivery service too.
Am loving the subscription service that is now available!!
Good price,good product and always delivered quickly.
Always a good quality product at a competitive price. Order dispatched quickly.
Bad business practices.
I am one of those, a loyal customer, ordering from them for two years twice a month. On many occasions there where what we call red flags, but I was thinking human error maybe one off, giving them another chance, (product not as described - subpar quality, email communication not answered, ignored)
On 17 December ordered with Superpet
25kg of seeds, dispatched and suppose to arrive on 20th December, it is 15th January already the oder never turned up.
Chased them up, lost count how many times, asking to refund or sort out with the delivery company, it does not get anywhere no refund, no product, no answers. Credit card people saying it a commercial dispute, bad business practices, but not fraud. Took screenshots of all communications, order placed, payment, account information, building up a case, will be submitting my claim though Financial Ombudsman. Order 76802.

Risposta di Superpet Limited
Great value for money and excellent, quick service with hassle free delivery. I rate Superpet Ltd as the best I have experienced!
Great prices, free delivery, plus excellent choice of pet treats and toys.
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