They went out of stock of a product I ordered, but sent me an email letting me know, and allowed me to substitute a similar product. I also previously emailed about technical details for a specific st... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
A couple years ago a left a review on one of their products mentioning its poor quality. I recently noticed they rewrote my review to say something different then what I originally wrote. Don't t... Leggi di più
L'azienda ha risposto
Tl,dr. Loved the responsiveness of customer service. I only had opportunity to discuss with Violet. She was very prompt, kind, and professional. After doing some online research, I decided to t... Leggi di più
Here in Mexico, creative lighting solutions can be difficult especially here I Chapala. Ok, the big cities have specialists but not very good web presence. Super lighting walked me through unfamilia... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Brightest LED Strip Lights on the market. High quality LED strips for architecture, designers, homeowners, cabinet makers, car enthusiasts, stair lighting, bar lights, sign lighting and more. All products are available for purchase online.
Informazioni di contatto
Svizzera
- superlightingled.com
4,5
Eccellente
153 recensioni
Nessuna traccia di inviti alla recensione precedenti
Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Fantastic service from Daisy
Fantastic service from Daisy at SuperLightingLED! Friendly, knowledgeable, responsive, and genuinely caring. She solved my issue quickly, exceeded expectations, and made the entire experience smooth and delightful overall outstanding support.
3 febbraio 2026
Non scritta su invito
Issue
No delivery after 35 days - no contact, no nothing.
Edit: Got contacted about my order and it seems like things are moving now.
27 dicembre 2025
Non scritta su invito
Risposta di SuperLightingLED
Dear Tobias
Thank you for taking the time to share your feedback, and please accept our sincerest apologies for the significant delay and poor communication you have experienced with your order #1048478. This is not the standard of service we aim to provide.
We take your concerns seriously and would like to provide a transparent update on your order’s status and the actions we are taking:
Order Status: During our final quality check, we found an issue with one roll in your order where the adhesive had bubbled, making it unsuitable for shipment. To ensure you receive a product that meets our quality standards, we are remanufacturing that roll. This process requires an additional two days.
Updated Shipping Timeline: Your order is now scheduled to ship on February 6th or 7th. You will receive the tracking information via email as soon as it is dispatched.
Our Commitment to Communication: We acknowledge that our updates have been insufficient. We are committed to providing you with proactive, daily updates via email until your order is delivered.
As a gesture of apology for the delay, we are prepared to refund the $46.50 shipping fee to your original payment method. Please confirm if this works for you, or let us know if you prefer an alternative solution.
We deeply regret the frustration this situation has caused. Our team is dedicated to resolving this for you and ensuring you receive your order in perfect condition.
Sincerely,
The SuperlightingLED Team
Reliable and great for customization.
I've been ordering from SuperLightingLED for the past two years. They always deliver materials on time and to spec. I've customized nearly every order, and their customization is always correct and very affordable. Their website is very difficult to navigate, but if you email them they respond very quickly.
I haven't had any failure issues so far. Although we typically use these for shorter term installations for scenic lighting
2 febbraio 2026
Non scritta su invito
Great products and amazing customer…
Great products and amazing customer service.
28 gennaio 2026
Non scritta su invito
Five Star Company
This company always does a great job. Packages are always packed well, zero damage upon arrival. All shipments are prompt. I always trust that I will get what I ordered quickly.
27 gennaio 2026
Non scritta su invito
Proactive Customer Support
SuperLightingLED went above and beyond when processing my request, reviewing my items for compatibility and communicating potential issues quickly.
5 gennaio 2026
Non scritta su invito
Great online store with very helpful staff
Great online store with very interesting products.
The staff is very helpful in answering any questions.
It's great to have found this site.
I hope to make a repeat purchase soon.
26 dicembre 2025
Non scritta su invito
Reply fast
Reply fast , good service , Very Professional
Bonjour de France ;)
18 dicembre 2025
Non scritta su invito
Risposta di SuperLightingLED
Dear Riza
Bonjour et merci pour votre avis !
We’re so glad to hear that you found our service fast, professional, and helpful. It’s great to know you’re satisfied with our support.
We hope you’re enjoying your GC-102C paired with the 102-Touch! If you ever need assistance or have questions about your setup, we’re always here to help.
Thank you again for taking the time to share your feedback—it means a lot to our team.
Bonne journée !
Best regards,
SuperlightingLED Team
No refund, broken promises
I worked with SuperlightingLED on a project. I used their in house soldering srrvice as I had continually had issues with soldering I did myself. After installing the light strips that the company had made for me I found that many did not work out of the box and a few even fell apart during their first use.
I spoke with SuperLightingLED a out ehat the issue could have been and they wanted video, pictures, etc. So that their "engineer" could determine the problem. After about 2 months of back and forth SuperLightingLED told me I should just do my own soldering.
I then asked for a refund which was never issued. I have sank a lot of koeny into this companies products and maybe that was my own shunk cost fallacy getting the better of me. However, me and my plumber friend were able to home solder better than this company and we were able to figure out our own issues.
As of now I have not been refunded the price of the project nor the cost of the soldering service that failed almost out of the box.
26 settembre 2025
Non scritta su invito
Risposta di SuperLightingLED
Dear Bronner
We sincerely apologize that our support process and soldering service did not meet your expectations. We understand your frustration, especially after investing time and resources into our products.
Regarding the soldering work: due to the delicate nature of welded connections, joints can sometimes loosen during shipping, which can interrupt the signal to the rest of the strip. Our suggestion to check the first non-functioning piece was intended to help diagnose whether the issue was localized—in which case a simple re-solder could restore function—rather than a full product failure.
We take your feedback seriously and are committed to making this right. While we originally offered to send a replacement to resolve the issue, we understand that you prefer a refund instead.
Therefore, we would like to offer you a refund for both the product and the soldering service in question. Please contact us directly so we can verify your order details and arrange the refund promptly.
We value your past business and hope to restore your confidence in us. Thank you for bringing this to our attention.
Best Regards
SuperlightingLED Team
Great products and customer support
This is the only shop where I found what I was looking for. They have nice products and customer support.
There was no problem to correct my order when I made a mistake.
29 novembre 2025
Non scritta su invito
Risposta di SuperLightingLED
Dear Matus
Thank you so much for your kind words and for taking the time to share your experience with us! We are truly delighted to hear that you found the right products here and that our customer support met your expectations.
We always appreciate when customers reach out if they wish to make changes to their order before shipping—thank you for your cooperation and patience throughout the entire process. It’s our goal to make every step as smooth as possible for you.
We look forward to serving you again in the future. If you ever need anything else, please don't hesitate to get in touch.
Warm regards,
SuperlightingLED Team
Customer support was great
Customer support was informative and patient with my numerous questions. Good experience.
16 dicembre 2025
Non scritta su invito
Risposta di SuperLightingLED
Dear Joe
We're delighted to know that our support team was able to provide you with the information you needed and guide you patiently through your questions.
Regarding your project with the two ceiling rectangles and your preference for a simple startup animation effect with 4000K lighting, we’re glad we could recommend the right 3-wire LED strip and power supply for a smooth setup.
We're here anytime you need further help—whether it's about installation, future projects, or anything else. Wishing you the best with your lighting installation!
Warm regards,
SuperlightingLED Team
Fast to reply and service minded…
Fast to reply and service minded organisation.
Delivery time as promised.
20 novembre 2025
Non scritta su invito
Great DIY Support
SLL helped me pick the right products for my DIY project, which looked so great all finished that I decided to expand the lighting area. The "warm white" was exactly what I wanted. When I came back to make another purchase, they were very quickly communicative about an out of stock item and helpfully gave me many options for how to proceed.
14 novembre 2025
Non scritta su invito
Risposta di SuperLightingLED
Hi EK
Thank you so much for taking the time to share your experience with us! We're absolutely thrilled to hear that our team could help you select the perfect products for your DIY project and that you were happy with the "warm white" lighting – that’s exactly the effect we love to help our customers achieve!
It’s even more rewarding to know that the finished result inspired you to expand your lighting area. We truly appreciate your trust in returning to us for your next purchase.
Handling the out-of-stock item promptly and providing you with flexible options is the least we could do to ensure your project keeps moving smoothly. Our goal is always to make your lighting journey as seamless and enjoyable as possible.
We can’t wait to see how your expanded lighting area turns out! Please feel free to share photos with us – we’d love to feature your project.
Looking forward to serving you again soon!
Best Regards
SuperlightingLED Team
Everything I needed in one place
Managed to find everything I was looking for with SuperLighting LED, where other suppliers only offered a few items. Now the special build I’m working on can go ahead exactly as I imagined it. Customer service was super prompt and communicative.
23 ottobre 2025
Non scritta su invito
reliable LEDs
Thank you for the cool, good working, reliable LEDs
4 novembre 2025
Non scritta su invito
Risposta di SuperLightingLED
Dear Jort
On behalf of the entire team at SuperlightingLED, I want to express our sincere thanks for your positive review.
We are delighted that our LED products have met your expectations for performance and reliability.
We value your trust in us and look forward to providing you with the same quality products and service whenever you need lighting solutions.
Sincerely,
SuperlightingLED Team
Attention to detail and good communication.
Attention to detail and communication responsiveness very professional and high quality one-stop shop for everything led - happy with my experience with this vendor. Thank you.
1 novembre 2025
Non scritta su invito
Risposta di SuperLightingLED
Deary Kayle
Thank you so much for your wonderful feedback!
Knowing that you appreciate our attention to detail, responsive communication, and see us as a professional, high-quality one-stop shop is incredibly rewarding for our entire team. That's exactly the standard we strive to maintain for every customer.
We truly value your trust and your business. We look forward to serving you again whenever you need "everything LED"!
Warm regards,
The SuperlightingLED Team
SuperlightingLED customer support was…
SuperlightingLED customer support was very helpful, patient, and prompt! While I did have a lot of detailed questions for my application and it did require multiple emails to get everything answered, I do realize the challenges of communicating through email and likely second language English with their expert Chinese support personnel. Patience paid off and I am very satisfied with the knowledge I gained from their support folks and their website AND I am very satisfied with the product I received!
31 ottobre 2025
Non scritta su invito
Risposta di SuperLightingLED
Dear
Thank you so much for taking the time to write such a detailed and understanding review. Feedback like this is incredibly valuable to our entire team.
We are truly delighted to hear that you found our customer support to be helpful, patient, and prompt. We also sincerely appreciate your patience and understanding throughout the email process. You've hit on a key point—while we strive for perfect clarity, detailed technical discussions via email, especially across languages, can sometimes require a little extra back-and-forth. Your willingness to work with us through this made all the difference.
Most importantly, we are thrilled that you are very satisfied with both the knowledge you gained and the product you received. Hearing that our team and our website could provide the solutions you needed is the ultimate reward for our work.
We look forward to serving you again in the future!
Warm regards,
The SuperlightingLED Team
Thank for your help
Service team are very helpful and they want our satisfaction.
21 agosto 2025
Non scritta su invito
Risposta di SuperLightingLED
Dear Stephane
Thank you for sharing this wonderful feedback! We're thrilled to hear that our service team has been helpful and committed to your satisfaction. That’s exactly what we strive for. We’ll be sure to pass your kind words along to the team — it will make their day!
Please don’t hesitate to reach out whenever you need assistance. We’re always here to help.
Warm regards,
SuperlightingLED Team
Great service, hard to compare options.
The company representatives were very helpful in guiding me and answering my questions! The only downside I had in using the website was because of the overwhelming amount of products, and the inability to save/favorite any of them for easy comparison or future reference.
8 ottobre 2025
Non scritta su invito
Risposta di SuperLightingLED
Dear Benjamin
Thank you so much for taking the time to leave this review and for your kind words about our team! We're thrilled to hear that our representatives were helpful in guiding you. We strive to provide that level of service to everyone.
We also sincerely appreciate your feedback about the website. We understand that having a wide selection can sometimes feel overwhelming, and we are always looking for ways to improve the user experience.
In the meantime, here's a helpful tip: You can use your shopping cart as a temporary "favorites" list! Any items you add to your cart will be saved there permanently, even if you close the browser or come back another day. This makes it easy to compare products or save them for a future purchase without needing to search for them again.
We're constantly working on our website, and your suggestion for a dedicated "favorites" or "wish list" feature is fantastic. We will definitely pass this along to our development team for future consideration.
Thanks again for your business and your valuable input!
Best regards,
SuperlightingLED Team
Odd situation but in the end, all good
I had to make a specific order for some ip67 rated led strip and diffuser to assemble myself. The communication was clear and quick and went well.
Once I got the invoice, our company paid it full, but we were told that about 55€ was missing.
Were did these 55€ went? I don't know but after a lot of back and forth of us asking "well what happened then because we got debited" and them answering "please pay", I tried to simply cancel the order.
I thought that would be the end of it but I received their answer that they will in fact send the product even with this minor issue. Couple of weeks later, I received everything I ordered, it was very well packed and everything works as intended. Odd situation but in the end, all good
10 settembre 2025
Non scritta su invito
Risposta di SuperLightingLED
Dear Vincent
Thank you so much for sharing your experience and for your incredible patience throughout the initial hiccup.
Please accept our sincere apologies for the confusion and frustration surrounding the payment discrepancy. We have looked into the payment discrepancy you mentioned (and informed you) -- the 55€ was indeed a handling fee charged by the bank for the international wire transfer. (This is a common but often unexpected charge that the sender's bank deducts).
We value your business and the trust you've placed in us. We hope to have the opportunity to serve you again, with a completely seamless experience next time.
Best regards,
SuperlightingLED Team
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