SuperLightingLED Recensioni 153

I’m very glad I found Super Lighting LED. As a Project Manager who oversees events and conventions in Las Vegas, I rely on quality lighting products to meet my clients’ expectations, and Super Lighting LED has consistently delivered.

Their products are high quality, reasonably priced, and backed by excellent customer service. The team has been extremely helpful in ensuring that the items I order are compatible with my project requirements, which has saved me both time and hassle.

Although they are based in China, they are very responsive and communicate well. Just keep the time difference in mind when reaching out. Shipping has also been impressively fast.

Overall, I’m a very satisfied customer and look forward to purchasing more products from them in the future. They offer solutions for nearly any lighting project that comes my way, making them a valuable supplier for my business.

Tl,dr. Loved the responsiveness of customer service. I only had opportunity to discuss with Violet. She was very prompt, kind, and professional.

After doing some online research, I decided to try this company out for a behind-the-tv light setup.

Long story short, there was a component delay (which I am not surprised about considering world events). However, I was pleasantly surprised by my communication with Violet. She even helped me make a modification to the order as it hadn't started production yet (changing the adhesive backing).

For me, dealing with a company that provides a human connection is major bonus points. Even though I do not expect my product for a few weeks, I am very happy with my interactions with this company this far.

They went out of stock of a product I ordered, but sent me an email letting me know, and allowed me to substitute a similar product. I also previously emailed about technical details for a specific strip, and they answered all questions clearly and gave useful references. They always have quick response times.

A couple years ago a left a review on one of their products mentioning its poor quality. I recently noticed they rewrote my review to say something different then what I originally wrote. Don't trust the reviews on superlightingled.com.

Reply to SuperLightingLED:
Here are the two order numbers for the same product:
- 1029639
- 1030301

I have worked with SuperLightingLED for several years over several large projects. Their product support and logistics are second to none. They have a deep catalog of lighting products and a knowledge base to match.

Things seem to be going well with the company. Their customer service seems good, but unfortunately I am still waiting on my package to be delivered to me.

An Update on my past review:

Everything went will I received my package in the mail and the shipping of the package came earlier than I expected it to be. And the package was delivered to me.

Helped us through a tricky order, solid communication.

Great products, great advice, and super fast service.

Great customer Service!

My order was little tricky with stock availability, they efficiently communicated and had great proposals to find the best solution.

Thanks for making my order be possible!

Very good customer service and helpful service, reviewed my order and suggested to fix couple of issues found in my order.
AAAAA+++++

Here in Mexico, creative lighting solutions can be difficult especially here I Chapala. Ok, the big cities have specialists but not very good web presence.
Super lighting walked me through unfamiliar territory AND confirmed that Mexico was no problem. I was expecting a big shipping bill, but at the end it was very reasonable. The overall cost was likely less than if I'd gone to Guadalajara or Mexico city. No chance! Perfect 🐕‍🦺

I had a order that was out of stock. However the team contacted me about a problem they had encountered and did by right to replace my order with another one compatible with the original one I had placed. Thanks to the great support team to reach out to me.

I have placed several orders with SLL and I have never been disappointed. The product is shipped fast and the quality is great.
Daisy has really helped me to get everything running smoothly.

I have ordered several times to the US from SuperlightingLED with large orders and have had excellent customer service, prompt shipping, and extremely well made products.

Super lighting LED has one of the best customer service departments of any company I have ever dealt with. Not being real familiar with LEDs my first two orders were flagged by the company and they immediately sent me an email saying they would like for me to verify the orders because they would not work together. After I reviewed my orders I found that they were correct and they wouldn't work together. I canceled those two orders and made the correct order and everything was received on time and worked flawlessly. Had it not been for some extremely good customer service people I would have had a miserable time trying to do what I thought I was doing. Their response time is almost immediate to your emails and they could not be more helpful. All my LED orders from now on will be through super lighting LED.

Violet worked with me diligently to get the right piece for a unique project. They went above and beyond to make sure I was getting exactly what I needed based on my specific project. help like that is hard to find and she went above and beyond. Great company and great support. Customer for life

Delivery times are never met. There is always something missing, and in the end they ask you to replace it with another model. Forget about warranty support — it practically doesn’t exist. Whatever arrives defective, you end up having to absorb the loss yourself.