Suncast Recensioni 110

I purchased an outdoor storage box that claims to have a lifetime warranty. After less than 18 months, the metal framing inside the box rusted through. The lifetime warranty doesn't cover weather conditions even though the box is designed to be utilized outside. I recommend looking for another vendor for your outside storage needs.

I purchased the BMS8130 8x13 foot shed a few years back. The plastic shed cost over $2000. The shed is great its elf but it the panels are not very strong. Since then we have a couple small branches hit the roof. These branches are small less than an inch in diameter. Each time it would break the roof panel. a couple of years ago I ordered anew panel they charged me 37 dollars for the panel and 40 dollars for shipping! I called to order another roof extension (panel.) They told me it was 37 dollars for the panel and $247.74!! Where is it shipping from? The moon?? My all steel 500pound leg press machine cost less than a hundred dollars to ship it! Stay away from these sheds. Customer service is horrible!

Terrible company! I filed a warranty claim which they denied at first because they didn't like the three photos I provided, then attempted to deny the claim as if were outside the warranty period (which it was not), and finally admitted that the product was in warranty, but admitted their warranty is actually useless. For a product with a 5-year warranty, this was their official response to the BBB:

"Manufacturing defect typically present themselves within the first month of use. [...] It is uncommon for a product that was manufactured with a defect in materials or workmanship to survive under normal use for any extended period of time. Product clearly has been used without issue for several years. [...] Products submitted for warranty replacement after years of continuous reliable service are rarely found to be defective."

In other words, they provide a 5-year warranty but never intend to actually honor it because it's not possible for a product to be defecting beyond "the first month of use". It sounds as ridiculous as it is.

This suncast tremont storage shed is a total nightmare-DO NOT BUY ONE! This shed is falling apart and it is only one year old. It is extremely flimsy and has approximately zero security. I will need to build a wood frame at considerable time and materials or this thing will fall over soon. For the extra money and effort I could build a wood frame shed with metal siding for +-2000$ that structure could last 50 years or more.
Please, do yourself a favor don't buy this shed! NEGATIVE TEN STAR RATING @!!!@@@@!!!!$%$$
Look up plastic shed nightmare on utube before going within 20 feet of a tremont shed!

Suncast's present-day strategy seems to be in line with so many other American companies: raise prices, reduce product quality, and alienate the customer. I bought a BMS2500 "horizontal utility shed" in April of 2021. I assembled it, put it to good use, and have had no issues with it. I liked it well enough to buy another of the same model in December of 2023. After assembly: the doors meet unevenly, the opening for the hasp is misaligned, and the roof doesn't close properly. In fact, the whole unit is unstable and easily sways out-of-square. Frustrated, I compared the assembly instruction manuals from 2021 and 2023, then confirmed my finding by eyeballing the two sheds side-by-side. For the 2021 shed, Suncast provided two steel "hinge assemblies" (part #KK) which secure the roof to the sidewalls and obviously help the shed itself remain square and stable. In 2023, these are not provided and are not mentioned in the newer assembly manual. I called customer service to describe my concerns and was told that the engineering department had decided the hinge assemblies were not necessary. Hah! They did, however, have some in stock and would send a pair to me for $20 (plus $14 shipping, plus an extra $2 for the mounting screws, plus tax). They rejected my contention that the hinge assemblies never should have been eliminated, that they should now provide them to me at no charge, and that without them the shed is unsatisfactory. I felt I had no choice but to order the parts. I do, however, make a choice to write this negative review. My advice: don't buy any Suncast product; save your money or buy another brand (but verify product quality in person -- and check out the seller's customer service reputation -- before you buy).

I received an outside storage box as a gift from my son. I wanted it because I have taken up smoking meats and wanted more outside storage to accommodate this.
The Suncast box turned out not to constructed very well. I experienced two separate issues. The first problem was finally resolved after nearly two months of back and forth emailing with the Company. The second problem probably should have resulted in an offer to replace the merchandise. But that wasn’t an option.
I believe that the quality of materials with Suncast products is below average. And I do not think that I will be a future customer of theirs.

Hinges came apart were attached to lids. Suncast blames ME for faulty install (please, I could shed from scratch I can build a deckbox). I contacted SUncast and had pictures and wanted a warranty replacement. IMMEDIATELY they blamed me for improper assembly and refused to have their quality engineer call to explain this. Complaints to BBB and NYS Consumer Protection met with the same feedback by company stating "Consumer is to blame and not Suncast"

The worst customer service I've experienced. I registered my product back in 2020 and Suncast lost my receipt saying I sent them a wedding seating chart (why wait 3 years to tell me? Not married; never attended a wedding). When the plastic shed arrives, the corners are flat and you bend them at 90 degrees to install. That part is splitting so clearly not a build issue but a manufacturing one. I've never encountered a company less willing to honor a 10 yr warranty in my entire life. I will never buy their products in the future.

We have one of their shed and w/ the sun that beats down on the corners they crack. And back in 2019 when we bought it there was no content stating it needed to be on a concrete slab so we put it on a brick slab over sand and gravel and had it level and stable. Well NOW for the SECOND time the corners in the front are cracking and they will NOT warranty it stating it needed to be on a concrete slab or wood slab. But they warrantied it the first time! Now they just want us to buy the panels and I am highly disappointed in this company. I will not recommend them to anyone ever again! I will go w/ Costco ones or another brand but these guys will NOT honor their warranty. They are finding anything possible to not replace the two parts that are cracking!! STAY AWAY FROM THIS COMPANY!!

We own multiple suncast products which includes 2 large sheds and outdoor chairs, and hose reels. In one of the sheds I will always find water inside after a rainy day. I always assumed it was probably getting in from the front door(windy rain). But after I noticed one of the roof brackets was getting rusty I finally decided to check the roof. It’s full of cracks all along the middle. My wife reached out to suncast with our original proof of purchase(3 years ago). And the customer service response really pissed me off. They said that their engineering and quality team determined that since the damage did not appear during the first year of the product’s life it was not covered under their warranty!!!!! Which I found really stupid after they allegedly offer a *10 year warranty*. Theses cracks could have been there I just always assumed water was getting in through the door. Oh well, now we are stuck with a broken shed after only 3 years!!!
Im just wringing this review to help future buyers not to fall for the 10 year warranty marketing gimmick.
No more Suncast products for us.
Thank you so much customer support.

I had to call Suncast to purchase leader hose and gave the rep the model number for hose reel I have to get the correct leader hose shipped to me so once I got one end didn’t fit so I called and the rep listen to my call order on 5/9/23 and said I agreed to the male/ female leader and wasn’t explained to me the difference but told her the model number hose reel I had needed a female/female and invoice didn’t have the name leader on it so a customer doesn’t know Suncast terminology male/female and female/female just how it locate on hose reel. They didn’t exchange the product but I would have to buy another! So very bad customer service when brand new product

This reel fell apart the first day. $89.00 from Home Depot with higher hopes. First time I decided to get anything like it. Just garbage from the start. Cannot tell you how disappointed I am in this product. I honestly can’t believe with all these bad reviews Home Depot even continues to sell this. The box fell apart hose stopped evenly distributing after the first couple reels. Should have known better with plastic crap. I would be embarrassed if I were in charge of this company. Returning it as soon as I can.

Suncast is the worst company by far. I will continue to make this known with everyone I come in contact with who attempts to buy. They absolutely do not stand behind their warranty. They make up all kinds of excuses to not replace your item. All I wanted was a lid replacement and they couldn’t even do that. So then I just broke down and decided to purchase and they wanted to charge over $200 for shipping and mind you the lid was under $40. Worst company and worst customer service. Do not buy, run, their products aren’t worth it. I did not purchase lid due to shipping cost. At that price I can buy a whole new deck box which is not the idea.

The Suncast horizontal storage 4 x 6 shed is worst product and their customer service is just as poor. Their documentation stays to be level on concrete or wood. Followed instructions, perfectly level. Door and lid latch not aligned. Their director want to correct by adding shim as this causes the product not to be level. They do not stand behind their warranty for a product 5 days old. I would not recommend Suncast to anyone. Buy lifetime better customer service.

It seems they don’t cover the material they use for the boxes they make. I have bought 2 outdoor boxes and lived with one of them warping in about a year. I thought I’d give it another chance and bought a more expensive one. It seemed better designed but the screws in the lid stripped the material. The reinforced metal strip held but the lid material could not hold the screws. Suncast said their warranty did not cover the material - that it should have stripped in the first year???

We purchased a Suncast 78 Gallon Deck Box.

Incredibly easy to put together with no tools whatsoever.

It is very big and sturdy. It will be headed outside tomorrow !!!

Very NICE !!!

Even after reading the reviews I decided to get the vertical 6X4 from CostCo. All the parts were in the box, instructions were simple and easy to follow. Even with just one usable arm (just had shoulder replacement) the shed was easy to assemble with a little help from my wife. There are numerous videos on YouTube showing the nuances of assembly. Figure on about 1-1/2 hours from unboxing to filling the shed with tools. One caveat to this review - I did not have to communicate with customer service.

Never met with very poor customer service. 4/14 I bought one at the sams club, and the door latch hosing and door latch are not separated as written in the manual, but connected together. I called and they sent pictures of how to separate the two door latches. But I found that they put the two ends upside down. It's not like the two-headed row in the picture at all. The customer service lady said she would send it for me. The door latch is 2 sets, I thought 2 would be sent to me but only 1 was received. Called again but customer service said the manager wanted me to pay for one myself. unacceptable! And they have warranty service. I asked to speak to the manager on the phone. I told her that the two sides of the door latch put together are wrong and different from the picture. She was very adamant that it was the same. Just when the customer service staff lady and my child saw that it was put upside down and now it's stuck and can't be taken out. She didn't misread the picture thinking she was the manager. Make sure I pay for not helping. She is an unqualified manager. Can't even understand simple pictures How to do it in that manager position?
I am not recommended this products. Because they had such bad bad unprofessional customer experience!!!!!!

Hose real is junk, showed them a picture of what broke off, they said my warranty is not valid because it was not used for its intended use, can you believe that!! I used it for my hose, how insane does that sound!! I agree what a piece of junk, Home depot is not much better as they were no dam help as well.

Hose reel is junk lid and handle broke within first week . Customer service is a joke