Sugo Toys Recensioni 

Prices seem cheaper than anywhere else and I am very happy with packaging and communication. But I feel like shipping options should be more easily available without having to contact management.

I've been buying with Sugo Toys for a while and haven't run into any issues, unfortunately my most recent purchase had a factory issue and was defective. I let them know, provided the details they needed and was promptly sent a return label.

As soon as they received it, they needed to inspect it but as soon as they did I was promptly refunded in full, including the deposit I put in for the order the year earlier.

I can't thank Tina enough, she was very helpful throughout the process and made it easy for me. I can't recommend Sugo Toys enough.

Best retailer in all of Australia when it comes to figurines!

Pre-Ordered the Arataki Itto figure from Ghost Studio in February, was dispatched on April the 15th and delivered today (28th of April).
Mind you, delivery from Australia to Germany.

Had no issues, except the website not properly showing the dispatching date.

Contacted support, they said it would be dispatched sometime in April and that was correct.

Order arrived, had to pay no customs (would've been 11€, but delivery guy was new and clueless).

Figure arrived nearly undamaged, only a small piece broke off, but that was easy to glue.
Sadly to be expected when delivery is nearly halfway across the globe. Even the best packaging wouldn't be able to save anything from the brilliant competence of AusPost and DHL.

Very happy with the order, arrived on time, price was also very okay.

As sad as it is, I'm not sure I can recommend Sugo Toys anymore.

I have been purchasing from them regularly and have very rarely had any problems, however, on my second most recent order from them I have had so many problems that it has made me reconsider purchasing from them again.
The order in question (#SG2511221955801) was for 5 items and was over the threshold for free shipping.
I have had to contact support about this order 3 different times.
The first was due to confusing wording that made it sound like I had to pay shipping. I was informed that was not the case and that I could wait for the other items to come in and would receive free shipping. They then shipped 3 of the items with free shipping. Because of this I ended up having to pay for shipping on the 4th item anyway.
The second time I contacted support was because I was told that if I wanted those 3 items shipped to the address I had set, the address almost all of my previous orders went to, then I would have to pay extra. On an order with "free shipping".
Now the most recent time I have contacted support was to follow up on the 5th and final item in the order which I had not had an update on for quite a while. I had frankly gotten used to orders from Sugo being delayed, because I have found that most pre-order items aren't delivered in the original ETA window, but this was supposed to be delivered "within 2025". The reply I got from support was that this item was "affected by an inventory discrepancy" and they simply forgot to tell me. THEN they offered a refund in the form of store credit. WTF? Because I found out about this issue so late, I now cannot find this item at any other retailer, so if I want to get it I will probably have to pay an exorbitant amount to get it second hand. They have offered no compensation for their screw up.

I do also have a few complaints about the website as a whole. Since an update last year, the search system has severely degraded and now it can be really difficult to find some items. Also, if you are signed in and leave the tab for long enough it will sign you out, even if you tick remember me, and I have had it glitch out when reloading a signed out tab and lost what was on it. The browser back button does not work in these cases.

As I mentioned earlier, I do have another order still pending with them. Hopefully this one goes better. I will update the review if my latest order goes well, or if they come back to me to offer compensation.

Edit: Update to add order number (#SG2511221955801)

Product was organised and shipped very quickly,

Issue resolved quickly once I was able to contact the customer service.

Sugo will randomly delay preorders by months and some times just delete the realese date from the site so you have no idea when your order will even come out

Great product, arrived perfect time, looking forward to receiving more products in future. Great service!

I preordered the Echocalypse Leviathan 1/7 figurine from Sugo Toys in March 2025 as new/first-release stock, with an advertised arrival of May/June 2025.

The manufacturer delay pushed the actual release to August 2025. Despite the figure being widely available worldwide for over 7 months (and now sold as clearance on sites like AmiAmi), I still have not received it as of late March 2026 that’s over 12 months later.

I sent more than a dozen emails chasing updates or a refund. Responses were sporadic, often claimed “technical issues”, and arrival dates kept shifting with no real resolution. In January 2026 they even told me it was “on its way”, it wasn’t.

After a formal 7-day notice of complaint demanding a refund in March 2026, Then another final demand notice for a refund in March 2026 both requesting a refund and cancellation, they have ignored both.

This level of delay on a long-released item is unacceptable. The contract of this deal has been long broken, and I have requested a full refund, but the process has been painful and drawn out. I’ve now escalated to Consumer Affairs Victoria and they have advised me to prepare for VCAT.

Would not recommend Sugo Toys for preorders if you value timely communication and delivery of the item you want, or even a refund.

Deposité y epseré a que salga la figura, todo muy bien con el pago y el envío

Serious collector-grade service. Ordered a high-value Infinity Studio piece from Australia to the UK — packed properly (outer box protected, no corner dings), shipped quickly, and communication was on point. Invoice support also handled without fuss.

They clearly understand what matters to collectors. Wouldn’t hesitate to buy again.

Good service. Packaged extremely well no missing parts. Fast delivery.

Webisite is soo easy to navigate, transaction and checking out is very smooth too.
Quality of goods is excellent.
Customer service is also² top notch. They would help you to ensure you get your answer and satisfies with it.

Great quality products that are packed very well. My products came in large boxes (the product itself was quite large) with lots of bubble wrap, and a lot of effort was put into the shipping. Although products took a while to arrive, I asked Sugotoys about it, and they were very kind and explained the reason. Overall fantastic customer service, good prices, would purchase from here again. thannnkkk youuu sugotoys.