Sugarbabycare Recensioni 

HORRIBLE HORRIBLE HORRIBLE company as far as Customer Service. I spoke to a representative an asked her to cancel thr subscription. Which I did NIT enroll in . The option to cancel an order is there but you don't have access to the order number until they have shipped it. The person did NOT cancel the subscription at this point any dissatisfied customers we need to ban together and file a class action suit

Sugar Baby Care is a dishonest company. I did not sign up for auto shipment of their product. They are crooked. Do not order from them because they will sign you up for auto subscription and lie and say that you signed up. I have filed a complaint with the BBB and I will file a complaint with the FTC, this company has lost all credibility with me and I will never buy anything from them again. I thank God that my credit card company Discover Card is standing with me and will not allow any transactions coming from Sugar baby to post to my account.

I LOVE this company and their products and I love them even more after they handled the following situation:

I’ve been using their glow wash cleaner and glow wash pads for almost 2 years. I always order in bulk and whenever they have their buy xx items get xx free. My last order was pretty big 5/5 washes and pads. I still had some previous order left over so it was well over 2 months before I opened the new package. The cleanser wasn’t right, it smelled different, wasn’t orange, didn’t come out right. I opened another box and it was the same thing. I left a message on their Facebook page asking if they’ve changed the formula because my order wasn’t right. I honestly wasn’t expecting them to reach out and certainly not as quickly as they did. I gave them the order information and within a week they replaced all 5 of the defective items. Their genuine customer service and attention has made me a lifelong customer. I totally recommend this company and their products!!!

My Experience was Fantastic. The person who helped me with managing my subscription changes was Absolutely Amazing. Very kind even though it was thru email it was great customer service and that’s greatly appreciated. I wanted to cancel my subscription and I didn’t even have to because they help set me up more comfortably with how it works best for me. Very satisfied Thank You

Thieves, after 20 emails of me explaining that I never signed up for a subscription they are still trying to charge my card.

I have been using this product for a few months now. I struggle with scaring after hormonal breakouts. This product has lightened my dark spots tremendously. Also, I have developed a stock with my subscription. I had no problem chatting with customer service about pausing my subscription and changing my delivery frequency. I plan to try other products soon!

I like a lot of other products I have used to deal with hyperpigmentation and skin texture, Sugar Baby products have really worked for me. In addition, their customer service is awesome! They are professional, courteous, and responsive. Plus the little deals they have like buy one get one free or buy one and get a free gift are an added bonus.

Very quick response on a package inquiry. Very friendly great product

Love their products!

I wanted to try this product one time. ONE time, to see if it works for my skin. I went to purchase one time, and got signed up for a subscription somehow. I did not realize it until I saw a charge for a second order December 15, 2025. So, I email to have this fixed. No response. I tried to cancel it on the website, not given a choice to. I called the number on the website, NOTHING. I believe to be highly unprofessional for a business to not respond to their customers and continue to take their money.
At this point, I have sent a final email letting it be known I do not wish to have a subscription, didn't choose to have a subscription, do not send me another product, do not charge me another dime, or I will dispute it with my credit card company. I am not out here to scam people oit of there product. I do not want it.

This company is Horrible. I did a one time purchase of the product and at the time of purchase I did not opt into a subscription. However they still are shipping the order out monthly with a recurring charge that I never approved. I've emailed multiple times with no response, I've called and got no one. I've also attempted to order my subscription I never agreed to and received a huge error alert that the cancellation could not be done at this time. I have records of all of my attempts to reach this company which I've shared with my bank for a formal dispute. This level of deception and lack of response makes me question everything about the product as well. Stay Far away!!

Scam!!!!! Do NOT purchase!!!!!!!!

Hidden subscription fee and no customer service support.

If I could do zero stars I would. I have attempted to contact them numerous times to cancel my subscription. As soon as they detect you are trying to cancel they become unreachable! DO NOT UNDER ANY CIRCUMSTANCEs deal with this company!!

Deceptive buying practices.. I selected onetime purchase and some how I’m in a subscription. Not only that k received a damaged product and they lied and stated they resent a new product and provided a fake USPS TRACKING number. When i informed them they stopped responding

DO NOT BUY ANYTHING FROM SUGAR BABY CARE!!! They will lock you into a subscription and have the worst costumer service. I have emailed them more than 10 times, called them and it goes straight to voicemail. They will not let me cancel my subscription that I didn't even want in the first place! I just wanted to buy a product once and somehow that locked me into their subscription.

I purchased a " one time" order with suagrbaby and I have been charged for the past four months, I tried to contact customer care via email, phone and DM with no response, I'm disappointed in this company.

Love the products would definitely buy again. I had a package damaged through transport, but they quickly fixed the issue great customer service

I would say that last year when the company was not as popular, when I had an issue with not getting my order, they responded quickly and fixed the problem. I cancelled my subscription with them, because I often use Medicine products as well. I just decided to order the turmeric pads and mask which the mask came opened. I have been trying to contact them. I have left at least 11 or so messages, on chat, e-mail and phone calls. There has been no response, so I think that because I do not use their
coupons which automatically sets you up for a subscription, they will not respond to my messages. So if you order do not use their Coupons, if so you will be roped into a subscription, but expect not to get a response if you have a problem with your order. Medicube products works very well also. The sad things is I am the 61 year old that gave them a great review last January. I just deleted it because they no longer conduct business professionally.

Sad sad pathetic company tricking people into subscriptions when it clearly states “one-time payment”. I had to contact the attorney general and report them. I’m also contacting the BBB and the FTC because they are breaking the “click to cancel” rule/law. This company’s business ethics is horrible. Sad I really wanted support a Black owned company. Shady, theft, foul, crooks, scandals, should not be the community’s STEREOTYPES!