StuhomesRecensioni 

64
TrustScore 5 su 5

4,8

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Valutata 5 stelle su 5

Kirby Street Residence is an amazing, well-located accommodation just a 2 minutes walk from the Station and bus stops. Not forgetting the variety of supermarkets and stores available. I had the best... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I arranged my accommodation through this place, and I had a great experience. The receptionist was Turkish, and he was incredibly helpful. His communication skills were excellent, and he was... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Consider the fact that they are busy with booking enquires for this period, a bit slow email response can be accepted. The Wechat customer service saves everything. He/she responds instantly and sol... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Though the price is a bit expensive, the experience is worth it. Excellent security, the room is big, nice and clean. There is leaner who cleans hallway almost everyday. And it is near by train stat... Leggi di più

L'azienda ha risposto


Informazioni di contatto

4,8

Eccellente

TrustScore 5 su 5

64 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Nessuna traccia di inviti alla recensione precedenti

Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative

Come questa azienda usa Trustpilot

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4,8

Tutte le recensioni

(64)

14 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 2 stelle su 5

Wouldn't rebook

I have been disappointed in this accommodation since I moved in, in September. One week before I moved in i was notified that my room wouldn't be ready for 2 months. My temporary room was dirty, mold growing in the bathroom, gum stuck on the carpet and dust everywhere. Clearly not cleaned after the last person moved out. Construction has been going on for months now starting sometimes before 7AM with power tools. When we moved into our new room, I asked if it would be cleaned after construction and they said yes. We went into the flat and it clearly hadn't been cleaned. There was still dust everywhere from construction, mattresses weren't unwrapped. The new rooms are definitely an upgrade from the older rooms but the moving process was quite rushed. I hope it gets better once the construction is done.

16 novembre 2023
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Risposta di Stuhomes

Dear Jess,

We're really sorry for the issues you've faced. A member of our team will reach out to you to better understand your experience and how we can improve in future.

Many Thanks,
Stuhomes

Valutata 1 stelle su 5

A lot of disruption due to construction…

A lot of disruption due to construction and uncertain move in dates. Staff have shown no consideration for residents

16 novembre 2023
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Risposta di Stuhomes

We're really sorry for the issues you have experienced. We will have a member of our team reach out to you to better understand the issues you have faced and hopefully find a resolution.

Many Thanks,
Stuhomes

Valutata 5 stelle su 5

My son has requested his deposit be…

All now resolved in a professional manner.

14 novembre 2023
Non scritta su invito
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Risposta di Stuhomes

Hi Anthony,

We've conducted an internal investigation found that our team have responded to your son on the 13th November 2023 regarding this issue. Your son was sent information on how to retrieve their deposit from the Tenancy Deposit Scheme (TDS).

Our team will follow up with TDS however it's advised that your son also look back in his inbox to 13th November 2023 for any correspondence from us.

Many Thanks,
Stuhomes

Valutata 3 stelle su 5

Response to queries is not done.

Response to queries is not done.

25 settembre 2023
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Risposta di Stuhomes

Hi Sarit,

As mentioned in the email I have sent this morning, I've forwarded your query onto our operations team to better assist you with your query regarding the size of the bathroom.

If you have any further questions about this query, please feel free to email me at marketing@stuhomes.co.uk

Many Thanks,
Stuhomes

Valutata 4 stelle su 5

Positive experience

The location is amazing, booking experience was smooth. They did somewhat undersell the location though, since some details were missing or outdated, and lots of pics were missing.

19 settembre 2023
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Risposta di Stuhomes

Thank you for your positive review as well as your constructive feedback! We will take this on board and use it to improve our customer experience in future.

Many Thanks,
Stuhomes

Valutata 1 stelle su 5

The email replies always take so long…

The email replies always take so long and they never reply until I send the email twice.

Also , I paid the instalments and deposit, but there was no room for me at all which I still do not have my room number when I arrived

20 settembre 2023
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Risposta di Stuhomes

Dear Kiu Wai,

We're really sorry you've had a less than perfect experience with us at Stuhomes. I'll have our team look into your booking as a priority and will look to get this resolved as soon as possible.

We apologise again.

Valutata 1 stelle su 5

Bad bad bad

Bad bad bad room

18 settembre 2023
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Risposta di Stuhomes

Dear Jie,

We're really sorry you've had a less than perfect experience with stuhomes. We'd love to get any issues you may have resolved as soon as possible.

Please contact reception at Kirby Street or email us at marketing@stuhomes.co.uk and we'll work to resolve any issues you may have with your room.

Best Wishes,
Stuhomes

Valutata 5 stelle su 5

Very nice

Very nice. Secure and clean room. Friendly staff.

20 agosto 2023
Non scritta su invito
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Risposta di Stuhomes

Hi Vicky, thank you for your 5 star review. We're glad you enjoyed your stay with us

Valutata 5 stelle su 5

Excellent customer service

Consider the fact that they are busy with booking enquires for this period, a bit slow email response can be accepted. The Wechat customer service saves everything. He/she responds instantly and solves all my problem. Very patient and give clear explanation.

Tips: try using bank tranfer instead of that third party for payments, would avoid plenty of issues.

27 luglio 2023
Non scritta su invito
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Risposta di Stuhomes

Thanks for the five star review Steve and yes we are super busy at this time of year as we get so many enquiries, but we try our best to respond as quickly as we can:)

Valutata 5 stelle su 5

The accommodation is located in London

The accommodation is located in the centre of London and looked after well. Staff is amazing, very friendly, courteous, and always helpful in any situation, there is nothing missing. Staying here for almost a year was a great experience. I can recommend staying here.

19 giugno 2023
Non scritta su invito
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Risposta di Stuhomes

Sebastian, thank you so, so much for the lovely feedback.

Valutata 5 stelle su 5

Excellent experience

Though the price is a bit expensive, the experience is worth it.
Excellent security, the room is big, nice and clean. There is leaner who cleans hallway almost everyday. And it is near by train station, multiple bus stations, very convenient traffic.
Reception stuffs are nice as well, very responsible.

13 giugno 2023
Non scritta su invito
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Risposta di Stuhomes

Thanks for taking the time to give us your feedback.

Valutata 5 stelle su 5

I have moved to Stuhomes

I have moved to Stuhomes - Kirby Street in September 2022. This residence offers you everything you need to live and study in comfort. The staffs are very polite and very helpful. Well located and well maintained.
I have already renew my contract for another year.
Best regards,
Rayan EL Sidani
Room#211

25 settembre 2022
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Risposta di Stuhomes

Hi Rayan, thanks for the positive feedback. We really appreciate you taking the time to write the review.

Valutata 5 stelle su 5

Supportive and Helpful Staff

Having been living at Kirby Street almost three years now, I've received a lot of help and support from Dan. He is a really nice guy and cares about what residents need. Also, as the manager here he always put our benefits and interests in mind and organizes many great events with his team for the students. I've joined some of them and felt they were great activities. Would like to thank Dan again for always being so nice and supportive.

2 giugno 2023
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Risposta di Stuhomes

Ziwei, thank you for the kind words. Your feedback is much appreciated.

Valutata 5 stelle su 5

Comfort

Well as a person who is living alone, it was good to have a double size bed. The table is big enough to place lots of things. The place is quiet enough at most of time because it is not next to some crowded zones. But it is still close to an underground station.

14 settembre 2022
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Risposta di Stuhomes

Jiahua, it is great to hear you have enjoyed living at our Kirby Street property and your point about it being quiet but still very central is what makes this location such a gem.

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