I bought a premier league ticket from stubhub international. Promised to be delivered electronically by Friday (mobile ticket). Starting Saturday morning, I called over and over stubhub interna... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
I bought tickets for Arsenal vs Burnley game, it cost lot of money... and I guess their delivery date is for nothing, only reason I bought it there was "fast delivery" on listing, but tickets were sen... Leggi di più
Avoid using StubHub. I sold 3 tickets and was able to provide verifiable proof that all 3 tickets were successfully scanned at the entrance of the football match. Despite this, StubHub claims there we... Leggi di più
Jeg kjøpte billetter via StubHub til Coldplay i Gøteborg juli 2023. Ved ankomst viste det seg att billettene ikke var gyldige. Sannsynligvis solgt flere ganger av opprinnelig kjøper. StubHub fikk ikke... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
StubHub International is a marketplace that provides fans a safe and trusted environment to buy and sell tickets to sporting, music and theater events all over the world. Every order is backed by our FanProtect™ Guarantee, with customer service all the way to your seat. The StubHub International Promise is simple, we back every order so you can buy and sell tickets with 100% confidence. FanProtect™ means every order is 100% guaranteed. Find out more about the StubHub FanProtect™ by visting our website: stubhub.ie
Informazioni di contatto
1,9
Scarso
224 recensioni
Non ha risposto alle recensioni negative ricevute
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
I have been Duped
I purchased 2 tickets for the November 29, 2024, Trans-Siberian Orchestra show in Las Vegas. I purchased them online for the advertised price of $ 69.99 each. Several days later StubHub got involved to charged me $ 316.51 more than double of what I agreed to.
I contacted StubHub weeks before the event with my concerns they stated that I agreed to their extortion.
Contacted StubHub again and said I refuse to attend the event because of their obvious scam. There is currently a lawsuit by the Washington D.C. Attorney General over their Deceptive Pricing and Junk Fee Schemes. As a Senior in my 80's just wanted to take my great grandson to the Trans-Siberian Concert. If this has happened to you don't let StubHub wear you down. 2 $ 69.99 tickets turned into $ 316.51 false charges. More than DOUBLE, because they think, they can get away with Deceptive practices. I will go through all lengths to stop this deception.
29 novembre 2024
Non scritta su invito
Risposta di StubHub IE
UPDATE 17/12: Barry, as we previously informed you, unfortunately, we have not located your purchase in our system and therefore we tried in several ways to request contact information from you to be able to check your case, but this information did not reach us. With that in mind, we understand that you made the purchase from another company than ours.
As officially stated on our page, in 2021 the StubHub business went through a transition and the StubHub’s North America and international businesses got separated and two distinct platforms were created for our users.
This means that if you bought or sold your tickets through www.stubhub.com and/or www.stubhub.ca we can't access to any information regarding your order nor support you as the transaction was made with a different company. We can only access information about purchases made through StubHub International.
Please if you have questions or require support relating to your orders and listings, contact their Customer Service in the US, or refer to their Help Center. Thanks.
-------------------
Barry, thank you for sharing your feedback. We’re truly sorry to hear about your experience and understand your concerns regarding the charges. We’d like to investigate your case further to provide assistance. Could you please send an email with the subject "Trustpilot + Order ID information + Email used for purchase" to customersupportuk@stubhub.co.uk? This will allow us to locate your purchase and review the details.
Thank you in advance for your cooperation. We sincerely apologize for any inconvenience caused and will be waiting for your email to assist you further. Thank you for using StubHub International.
Pure scam
Pure scam, don’t you ever buy from this website. I booked my F1 tickets 3 months earlier and was the first time I order through them. They insured me that I will receive my tickets day before the event and told me to book hotels and everything. And now a day before the event ,they send an email saying that will refund and sorry for the inconvenience. Made me pay thousands of dollars and not getting anything.
This company is thee worst .
5 dicembre 2024
Non scritta su invito
Risposta di StubHub IE
UPDATE: 13/12: Joseph, as we previously informed you, unfortunately, we have not located your purchase in our system and therefore we tried in several ways to request contact information from you to be able to check your case, but this information did not reach us. With that in mind, we understand that you made the purchase from another company than ours.
As officially stated on our page, in 2021 the StubHub business went through a transition and the StubHub’s North America and international businesses got separated and two distinct platforms were created for our users.
This means that if you bought or sold your tickets through www.stubhub.com and/or www.stubhub.ca we can't access to any information regarding your order nor support you as the transaction was made with a different company. We can only access information about purchases made through StubHub International.
Please if you have questions or require support relating to your orders and listings, contact their Customer Service in the US, or refer to their Help Center. Thanks.
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Joseph, thank you for your feedback. We’re truly sorry to read about your experience and the disappointment caused by this situation. This is certainly not the standard of service we strive to provide, and we understand how frustrating it must have been to receive such news so close to the event.
We’d like to get in contact with you to review your case further. However, we have not been able to locate your purchase in our system. Could you please send an email with the subject "Trustpilot + Order ID information + Email used for purchase" to customersupportuk@stubhub.co.uk?
Thank you in advance for your cooperation. We sincerely apologize for the inconvenience caused and will be waiting for your email to assist you further. Thank you for using StubHub International.
I sold tickets for a game and provided…
I sold tickets for a game and provided the ticket on time. They cancelled the sale after the buyer used the ticket and applied a penalty on me although the buyer has no proof and i provided them with a proof of delivery. Costumer service doesn’t help at all and seems to support buyers scamming sellers and taking thier money.
26 novembre 2024
Non scritta su invito
Risposta di StubHub IE
Qutaiba Osamah Zaki Al-Saaud, we’re sorry to hear about your experience. We’d like to look into your case further. Please email us with the subject “Trustpilot + Order ID + Email Used for Sale” at customersupportuk@stubhub.co.uk. Thank you in advance. We look forward to resolving this for you!
The Good, the Bad and the Ugly
The Good: My tickets for the Giants vs Panthers in Munich arrived on time in a pdf and were exactly the seats that I purchased. The price was reasonable and we had a great time. While I was concerned because my tickets did not arrive until two days prior to the game, I was able to reach the staff by phone. They were friendly and helpful. This gave me hope.
The Bad: When I first purchased the tickets, I received information from StubHub, but no confirmation of the actual tickets that I purchased from the seller or the venue. I called StubHub and found out that I purchased the tickets from "a separate company" called StubHub International. This was not clear to me when I purchased the tickets and misleading.
The Ugly: Having never dealt with StubHub International and not fully understanding how the system works (and I am not sure that I do now), it was extremely stressful waiting until two days prior to the event to actually receive the tickets. We trashed our plans to take the train to Munich and stay overnight in a hotel in favor of driving because we did not want to incur expenses that were unrecoverable if the tickets did not materialize. This stress was ugly.
Now, having dealt with StubHub International, I may actually trust the organization a bit more because everything worked out. Of course, StubHub International touts its Guarantee that it will refund your money or give you replacement tickets. As opposed to what? If I don't receive the tickets they keep my money? This is not a Guarantee, it is a business requirement.
10 novembre 2024
Non scritta su invito
Risposta di StubHub IE
Ronald, thank you for sharing such a thorough review of your experience. We're glad to hear that you enjoyed the game and that the tickets arrived on time, with seats exactly as you purchased. We understand that clarity regarding StubHub International can sometimes be a point of confusion, and we apologize for any stress this caused.
We acknowledge that waiting until two days prior to the event for ticket delivery can be a nerve-wracking experience, especially for high-demand games, and we’re committed to improving transparency and communication to ease these concerns.
Your feedback on the Guarantee is also noted—it’s true that providing valid tickets or a refund is a core expectation for any marketplace, and we aim to ensure customers feel secure and informed throughout the process. We appreciate your trust in StubHub International and look forward to providing an even smoother experience next time. Thank you again for your valuable insights.
Modern day scam artists
Modern day scam artists, avoid at ALL COSTS. Not just rude and unhelpful but actively and intentionally sending confusing communication to reap the money from penalty fees and commissions.
19 ottobre 2024
Non scritta su invito
Risposta di StubHub IE
UPDATE 12/11: Madie, as we previously informed you, unfortunately, we have not located your purchase in our system and therefore we tried in several ways to request contact information from you to be able to check your case, but this information did not reach us. With that in mind, we understand that you made the purchase from another company than ours.
As officially stated on our page, in 2021 the StubHub business went through a transition and the StubHub’s North America and international businesses got separated and two distinct platforms were created for our users.
This means that if you bought or sold your tickets through www.stubhub.com and/or www.stubhub.ca we can't access to any information regarding your order nor support you as the transaction was made with a different company. We can only access information about purchases made through StubHub International.
Please if you have questions or require support relating to your orders and listings, contact their Customer Service in the US, or refer to their Help Center. Thanks.
----------------
Madie, we're truly sorry to read about your experience and we'd like to get in contact with you to check your case.
We have not been able to locate your purchase in our system and therefore we would like to know if you please could send an email with the subject ""Trustpilot + Order ID information + Email used for purchase"" to customersupportuk@stubhub.co.uk? Thank you in advance! We apologize once again, and we will be waiting for your email. Thanks.
6 hours from game, no tickets
6 hours from game. Still no tickets. Customer service doesn’t open until 10am on weekends…
3 novembre 2024
Non scritta su invito
Risposta di StubHub IE
UPDATE 07/11: Jason, as we previously informed you, unfortunately, we have not located your purchase in our system and therefore we tried in several ways to request contact information from you to be able to check your case, but this information did not reach us. With that in mind, we understand that you made the purchase from another company than ours.
As officially stated on our page, in 2021 the StubHub business went through a transition and the StubHub’s North America and international businesses got separated and two distinct platforms were created for our users.
This means that if you bought or sold your tickets through www.stubhub.com and/or www.stubhub.ca we can't access to any information regarding your order nor support you as the transaction was made with a different company. We can only access information about purchases made through StubHub International.
Please if you have questions or require support relating to your orders and listings, contact their Customer Service in the US, or refer to their Help Center. Thanks."
-----------------------
Jason, we're truly sorry to read about your experience and we'd like to get in contact with you to check your case.
We have not been able to locate your purchase in our system and therefore we would like to know if you please could send an email with the subject ""Trustpilot + Order ID information + Email used for purchase"" to customersupportuk@stubhub.co.uk? Thank you in advance! We apologize once again, and we will be waiting for your email. Thanks.
Legit & Trustful
Legit & Trustful
I’ve got my tickets before the expected time!
5 ottobre 2024
Non scritta su invito
Risposta di StubHub IE
George, thank you for sharing your experience! We're thrilled to hear that you received your tickets earlier than expected and found StubHub International to be both legit and trustworthy. We appreciate your trust in us and look forward to helping you with more great events in the future!
I ordered a ticket from Stubhub and…it never arrived
I ordered a ticket from StubHub and it never arrived. I worked with their support team to get it refunded.
4 ottobre 2024
Non scritta su invito
Risposta di StubHub IE
UPDATE 21/10: Jamie, thank you for updating your review. We apologize for the inconvenience you experienced with your ticket not arriving, but we’re glad to hear that our support team was able to assist in getting you a refund. If you have any further questions or need assistance in the future, don’t hesitate to reach out. We appreciate your patience and trust in StubHub International!
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Jamie, we're truly sorry to read about your experience and we'd like to get in contact with you to check your case.
We have not been able to locate your purchase in our system and therefore we would like to know if you please could send an email with the subject ""Trustpilot + Order ID information + Email used for purchase"" to customersupportuk@stubhub.co.uk? Thank you in advance! We apologize once again, and we will be waiting for your email. Thanks.
Customer Support are on the ball
Update Oct 2024:
After leaving a review of an incident, StubHub's Customer Support proactively called me. They examined the background to the issue and were able to provide an immediate resolution over the phone.
I had previously given a lower rating, however their CS team were on the ball and have greatly improved my opinion of the company.
3 ottobre 2024
Non scritta su invito
Risposta di StubHub IE
UPDATE 15/10: Fiachra, thank you for updating your review! We’re glad to hear that our Customer Support team reached out proactively and was able to provide an immediate resolution. We appreciate your understanding and are happy that our efforts have improved your opinion of StubHub International. Your feedback helps us continue to enhance our service, and we’re grateful for the opportunity to make things right. Thanks again for choosing StubHub, and we look forward to assisting you in the future!
----------------------
Fiachra, we're truly sorry to read about your experience and we'd like to get in contact with you to check your case.
We have not been able to locate your purchase in our system and therefore we would like to know if you please could send an email with the subject ""Trustpilot + Order ID information + Email used for purchase"" to customersupportuk@stubhub.co.uk? Thank you in advance! We apologize once again, and we will be waiting for your email. Thanks.
I would give them 0 if I could
I would give them 0 if I could. Stub hubs customer service mistakes led to me loosing £280. I still haven’t got my money back. Do not use them there customer service is terrible and all they care about is keeping their money.
28 settembre 2024
Non scritta su invito
Risposta di StubHub IE
UPDATE 09/10: Patrick, as we previously informed you, unfortunately, we have not located your purchase in our system and therefore we tried in several ways to request contact information from you to be able to check your case, but this information did not reach us. With that in mind, we understand that you made the purchase from another company than ours.
As officially stated on our page, in 2021 the StubHub business went through a transition and the StubHub’s North America and international businesses got separated and two distinct platforms were created for our users.
This means that if you bought or sold your tickets through www.stubhub.com and/or www.stubhub.ca we can't access to any information regarding your order nor support you as the transaction was made with a different company. We can only access information about purchases made through StubHub International.
Please if you have questions or require support relating to your orders and listings, contact their Customer Service in the US, or refer to their Help Center. Thanks."
------------
Patrick, we're truly sorry to read about your experience and we'd like to get in contact with you to check your case.
We have not been able to locate your purchase in our system and therefore we would like to know if you please could send an email with the subject ""Trustpilot + Order ID information + Email used for purchase"" to customersupportuk@stubhub.co.uk? Thank you in advance! We apologize once again, and we will be waiting for your email. Thanks.
Crazy
Have purchased tickets for Manchester City vs Sparta Praha in October. Despite purchasing two sets of tickets, have not received order confirmations for either. Just charges to my credit card :(. Support has not supported, either.
30 settembre 2024
Non scritta su invito
Risposta di StubHub IE
UPDATE 09/10: Jordan, as we previously informed you, unfortunately, we have not located your purchase in our system and therefore we tried in several ways to request contact information from you to be able to check your case, but this information did not reach us. With that in mind, we understand that you made the purchase from another company than ours.
As officially stated on our page, in 2021 the StubHub business went through a transition and the StubHub’s North America and international businesses got separated and two distinct platforms were created for our users.
This means that if you bought or sold your tickets through www.stubhub.com and/or www.stubhub.ca we can't access to any information regarding your order nor support you as the transaction was made with a different company. We can only access information about purchases made through StubHub International.
Please if you have questions or require support relating to your orders and listings, contact their Customer Service in the US, or refer to their Help Center. Thanks.
--------------
Jordan, we're truly sorry to read about your experience and we'd like to get in contact with you to check your case.
We have not been able to locate your purchase in our system and therefore we would like to know if you please could send an email with the subject ""Trustpilot + Order ID information + Email used for purchase"" to customersupportuk@stubhub.co.uk? Thank you in advance! We apologize once again, and we will be waiting for your email. Thanks.
Absolutely joke of a company
Absolutely joke of a company. Bought 2 tickets for Atletico Real for today, in August when tickets were 230 dollars per ticket. Said tickets were only going to be available on the day, today. At 11 am I called and they said the seller had until 3 pm local time to send, then around 2:50 I called again and they said couldn’t contact the seller and would give me a link for alternative options or a refund. The same tickets in the same section are now over a thousand dollars, they said could only reimburse me for the 200 I originally paid, and would make no efforts towards getting me new tickets today. I also had 2 more tickets lined up for other football matches this week, and they said I would have to wait until the deadline on each game day before I could get a refund. Essentially, all the tickets I bought here mean nothing and they could care less about your money. Btw the lady on call also hung up on me as soon as I asked for any refunds for the increase in ticket prices :). Hopefully no one uses this dog company in the future, save yourself some money and time
29 settembre 2024
Non scritta su invito
Risposta di StubHub IE
UPDATE 09/10: Micahel, as we previously informed you, unfortunately, we have not located your purchase in our system and therefore we tried in several ways to request contact information from you to be able to check your case, but this information did not reach us. With that in mind, we understand that you made the purchase from another company than ours.
As officially stated on our page, in 2021 the StubHub business went through a transition and the StubHub’s North America and international businesses got separated and two distinct platforms were created for our users.
This means that if you bought or sold your tickets through www.stubhub.com and/or www.stubhub.ca we can't access to any information regarding your order nor support you as the transaction was made with a different company. We can only access information about purchases made through StubHub International.
Please if you have questions or require support relating to your orders and listings, contact their Customer Service in the US, or refer to their Help Center. Thanks
-------------
Micahel, we're truly sorry to read about your experience and we'd like to get in contact with you to check your case.
We have not been able to locate your purchase in our system and therefore we would like to know if you please could send an email with the subject ""Trustpilot + Order ID information + Email used for purchase"" to customersupportuk@stubhub.co.uk? Thank you in advance! We apologize once again, and we will be waiting for your email. Thanks.
Fake tickets, but Stubhub eventually refunded
Bought tickets on their website, which turned out to be fraudulent and I was turned away at the gate. Decision which cost me thousands considering the travel involved. Whilst initially being difficult to deal with, I have updated my review as they eventually refunded me, and I give credit for that.
16 agosto 2024
Non scritta su invito
Risposta di StubHub IE
UPDATE 07/10: Thank you for updating your review and sharing your experience. We sincerely apologize for the distress caused by the fraudulent tickets and the inconvenience, especially given the travel costs involved. We understand how frustrating this must have been. While we regret the initial difficulties you faced, we’re glad that we were able to resolve the issue and provide you with a refund. Your feedback is important to us as we continue to improve our services and ensure a better experience for our customers. Thank you for giving StubHub International the opportunity to make things right.
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Lachlan, we're truly sorry to read about your experience and we'd like to get in contact with you to check your case.
We have not been able to locate your purchase in our system and therefore we would like to know if you please could send an email with the subject ""Trustpilot + Order ID information + Email used for purchase"" to customersupportuk@stubhub.co.uk? Thank you in advance! We apologize once again, and we will be waiting for your email. Thanks.
Best experience
Recently purchased tickets for Coldplay Vienna show. I was so scared to buy tickets from stubhub after reading the negative reviews but everything went well. I placed the order 4 days before the event date. Got my tickets the next day itself. Completely satisfied with the purchase.
25 agosto 2024
Non scritta su invito
Risposta di StubHub IE
Aldes, thank you for sharing your experience! We understand the hesitation that can come with purchasing tickets, especially after reading mixed reviews, so we’re thrilled to hear that everything went smoothly with your Coldplay tickets for Vienna. It’s great to know that you received your tickets quickly and were completely satisfied with your purchase. Thank you for trusting StubHub International, and we look forward to helping you with more amazing events in the future!
Worst service
Worst service
bought tickets for chelsea tickets didn’t work and they don't want to return the money
18 agosto 2024
Non scritta su invito
Risposta di StubHub IE
UPDATE: 06/09-Golzlan, as we previously informed you, unfortunately, we have not located your purchase in our system and therefore we tried in several ways to request contact information from you to be able to check your case, but this information did not reach us. With that in mind, we understand that you made the purchase from another company than ours.
As officially stated on our page, in 2021 the StubHub business went through a transition and the StubHub’s North America and international businesses got separated and two distinct platforms were created for our users.
This means that if you bought or sold your tickets through www.stubhub.com and/or www.stubhub.ca we can't access to any information regarding your order nor support you as the transaction was made with a different company. We can only access information about purchases made through StubHub International.
Please if you have questions or require support relating to your orders and listings, contact their Customer Service in the US, or refer to their Help Center. Thanks."
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Golzan, we’re sorry to hear about your experience. We’d like to look into your case further. Please email us with the subject “Trustpilot + Order ID + Email Used for Purchase” at customersupportuk@stubhub.co.uk. Thank you in advance. We look forward to resolving this for you!
Sellers, beware—this platform unfairly withhold your funds!
Be cautious when using StubHub, especially for high-value transactions. Unfortunately, I have to highlight my deeply frustrating experience with StubHub and to caution others considering this platform to sell tickets.
I sold a ticket for the Adele concert in Munich on August 24th through StubHub International. Since I was on holiday and unable to attend, I listed my tickes for sale and fulfilled all my obligations as a seller. Despite the successful sale, I encountered the following serious issues:
- Unjustified charges: I was inexplicably charged twice for this transaction. The additional charge, allegedly for replacement costs, is entirely unwarranted, as I had only one ad listed, which was sold and delivered without issue.
- Withholding funds: StubHub has paid out only 50% of the funds owed to me, withholding the remaining 50%.
- Complete lack of communication: I have made multiple attempts to resolve these issues, first contacting StubHub on August 25th and following up on August 30th. Despite these repeated efforts, I have not received any acknowledgment or response. Their customer service has been non-existent, making it nearly impossible to resolve this matter.
UPDATE:
I was recently contacted by Luz, who handled my issue with a high level of professionalism. I appreciate the time she took to reach out, listen to my concerns, and work towards a solution that made me feel both seen and heard.
While I’m grateful with the resolution and the additional payment to offset the fines, I still find it strange and somewhat concerning how the system allowed the double listings to occur in the first place. That said, Luz’s great service has restored some of my trust in Stubhub.
25 agosto 2024
Non scritta su invito
Risposta di StubHub IE
UPDATE: 05/09- Thank you for your update and kind words about your experience with Luz. We're glad to hear that she was able to address your concerns with professionalism and provide a resolution that acknowledged your needs. We understand your concerns about the double listings, and we're committed to reviewing and improving our processes to prevent similar issues in the future.
Your feedback is invaluable as we strive to make our platform better for everyone, and we're pleased that Luz's service has helped restore some of your trust in StubHub International. If there’s anything more we can do or if you have further questions, please don’t hesitate to reach out. Thank you for giving us the opportunity to make things right!
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Lisa. we’re sorry to hear about your experience. We’d like to look into your case further. Please email us with the subject “Trustpilot + Order ID + Email Used for Purchase” at customersupportuk@stubhub.co.uk. Thank you in advance. We look forward to resolving this for you!
(Updated Rvw) GUARANTEE DOES NOT MEAN ANYTHING
GUARANTEE DOES NOT MEAN ANYTHING. STUBHUB IE IS NOT THE SAME AS STUBHUB IN THE US AND CANADA AND CANNOT BE TRUSTED. StubHub International denied my request for a refund of my €1000 + purchase after the seller did not fulfill the order. I did not get to attend the event. Numerous contacts to Customer Service by email went unanswered. Now I am escalating this to the legal team. DO NOT TRUST STUBHUB IE!
Update 2024.09.03 - Stubhub IE’s customer support escalations team reached out and ultimately revolved this issue. Luz was kind and offered great service. I still would not buy from Stubhub IE moving forward, but I am grateful for their response to this review and prompt action.
21 agosto 2024
Non scritta su invito
Risposta di StubHub IE
LR, we're truly sorry to read about your experience and we'd like to get in contact with you to check your case.
We have not been able to locate your purchase in our system and therefore we would like to know if you please could send an email with the subject ""Trustpilot + Order ID information + Email used for purchase"" to customersupportuk@stubhub.co.uk? Thank you in advance! We apologize once again, and we will be waiting for your email. Thanks.
Travis Scott tickets
Bought two travis scott tickets, they never came and i’ve emailed multiple times and tried calling but no answer and have not received a refund!!!! Horrible customer service wouldn’t recommend using this website.
Update: Issue was resolved within a week of writing the review and a refund has been processed for the tickets. Shame that it took writing a negative review in order to be taken seriously and answered however happy I’m getting my money back. Only giving 3 stars due to this. Hopefully StubHub improves the quality of their customer service for future buyers experiencing the same issue.
12 luglio 2024
Non scritta su invito
Risposta di StubHub IE
UPDATE: 30/08- Marcelina, thank you for updating your review and sharing your honest feedback. We’re glad that your issue was resolved and that your refund was processed, but we apologize that it took writing a negative review to get the attention you deserved. Your experience highlights areas where we can improve, and we appreciate your patience as we work on enhancing our customer service. We value your feedback and will use it to help make StubHub International better for all future buyers. Thank you for giving us the chance to make things right, and we hope to provide you with a smoother experience next time.
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Marcelina, we're truly sorry to read about your experience and we'd like to get in contact with you to check your case.
We have not been able to locate your purchase in our system and therefore we would like to know if you please could send an email with the subject ""Trustpilot + Order ID information + Email used for purchase"" to customersupportuk@stubhub.co.uk? Thank you in advance! We apologize once again, and we will be waiting for your email. Thanks.
Great
I had ordered tickets for the Eras tour in Warsaw a week before the concert, I was afraid of having been scammed but I received the tickets two days after having bought them. On the day of the concert, when the tickets were scanned, the staff checked our IDs and told us that it was not the same name on the ticket so we had to go to a clearing point to change the names on the tickets. It was not free but it only cost around €12 per ticket, which is correct. So we were able to attend the concert and had a lot of fun!
3 agosto 2024
Non scritta su invito
Risposta di StubHub IE
Camus, thank you for sharing your experience! We understand how nerve-wracking it can be to purchase tickets so close to the event, especially with concerns about scams. We're glad that you received your tickets promptly and were able to attend the Eras tour in Warsaw. While it's unfortunate that you had to go through an extra step to change the names on the tickets, we're happy to hear that it was resolved quickly and affordably. We're thrilled that you had a great time at the concert, and we look forward to helping you with more events in the future!
Intentionally Withholding Sales Money
I sold tickets on June 20th.
The event occurred on July 14th.
The Buyer had no issues with the tickets.
6 days later Stubhub attempted to make payment to my paypal.
Stubhub responded and told me the payment failed. I checked with Paypal and they had no record of any attempt to make payment.
I changed my payment details on July 21st at the advice of the telephone agent. I removed the paypal payout option and updated with a new payout option - direct bank transfer. I was told it could take 5 - 8 business days for Stubhub to attempt to make payment again.
10 days went by and nothing was sent. I contacted stubhub several times thereafter and my case was "escalated" several times during this time. I should be patient and wait.
On Thursday August 1st I got a case number, which was meaningless, nothing but a distraction.
I contacted stubhub several times after August 1st via online chat, twitter DM and telephone. They continually told me to wait and claimed errors with my payment method, despite every other company I transact with having no issues with my details.
After a telephone call on Saturday 10th of August.I readded my paypal as a payout option, as several agents told me there was an error processing my payout and another payout option would help.
I spoke to a supervisor on Sunday 11th of August he said 3 - 4 days to get payment.
I contacted Stubhub on Wednesday the 14th and Thursday the 15th of August. I was told by the telephone agents that it would take another 13 calender days because I updated my payout option. I never made it a default option, I simply added back at the advice of the agents, so I have two payout options.
I rang back the following day and pursued the issue once again. I was told by a different supervisor that the previous supervisor just sent a general email to the payments department. This new supervisor would send a personal email to the department and I would hear back within 48hrs. I havent heard back. They never followed up.
So 2 months after I sold the tickets, 1 month after the event has taken place I still don't have my sale money.
You cannot contact the payment department, they are based in Ireland and only the stubhub customer service team can contact them via email. They refuse to give you any contact information for them. So you're just left waiting, going round in circles with stubhub customer reps.
They intentionally withhold money from sales, they make interest on the money. Miserable experience, I have no idea when I will get my money back, they claim I'm guaranteed to be paid as a seller, what in 2050? Horrible company, do not use, do not buy or sell.
16 agosto 2024
Non scritta su invito
Risposta di StubHub IE
UPDATE 30/08- Da, as we previously informed you, unfortunately, we have not located your purchase in our system and therefore we tried in several ways to request contact information from you to be able to check your case, but this information did not reach us. With that in mind, we understand that you made the purchase from another company than ours.
As officially stated on our page, in 2021 the StubHub business went through a transition and the StubHub’s North America and international businesses got separated and two distinct platforms were created for our users.
This means that if you bought or sold your tickets through www.stubhub.com and/or www.stubhub.ca we can't access to any information regarding your order nor support you as the transaction was made with a different company. We can only access information about purchases made through StubHub International.
Please if you have questions or require support relating to your orders and listings, contact their Customer Service in the US, or refer to their Help Center. Thanks."
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Da, we're truly sorry to read about your experience and we'd like to get in contact with you to check your case.
We have not been able to locate your purchase in our system and therefore we would like to know if you please could send an email with the subject ""Trustpilot + Order ID information + Email used for purchase"" to customersupportuk@stubhub.co.uk? Thank you in advance! We apologize once again, and we will be waiting for your email. Thanks.
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