Exceptional Service. Andrew and the team took the time to fully demo and explain a used machine. Paul oversaw the installation and training perfectly and the machine has been running flat out in pro... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Excellent company to deal with. Communication was really good. Jenny organised everything when we chose the Brother PR680w, from delivery to finance. She also provided us with a very useful starter p... Leggi di più
Fantastic embroidery machine. Anette made purchasing super easy and stress free. We have already received the single head and are waiting for one more 4 head to be delivered in July.
L'azienda ha risposto
I recently had to call on STOCKS to get my ZSK SPRINT 6 Serviced plus remedy some issues with my trimming blades and T8 Controller issues. Dan Beck the Technician arrived promptly and was extremel... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Produttore
- Fornitore di apparecchiature elettriche
- Servizio di ricamo
- Negozio di articoli per il ricamo
- Negozio di macchine da cucire
- Fornitore di filo
Informazioni su Stocks Sewing Machines Ltd
Scritti dall'azienda
About Stocks
Stocks is a trusted UK supplier of embroidery and sewing machinery, supporting businesses across garment decoration, textile production and manufacturing. Based in Leeds, West Yorkshire, we provide high-quality equipment backed by expert guidance, professional installation and responsive after-sales care.
Industrial Embroidery
As the sole UK distributor for ZSK industrial embroidery machines, we supply single and multi-head systems known for their precision, longevity and engineering excellence. ZSK is a global leader in industrial embroidery technology, and our team ensures customers receive tailored advice, full installation and comprehensive training to maximise production efficiency.
Commercial Embroidery
Stocks is the UK’s leading distributor of the Brother PR Series commercial embroidery machines, including the PR680W and PR1060W. These versatile models are ideal for start-ups, growing businesses and established decorators seeking dependable performance and professional stitch quality. We offer demonstrations, practical guidance and ongoing technical support to help customers achieve reliable results from day one.
Industrial Sewing
We are the leading UK distributor for Dürkopp Adler and the sole UK distributor for Strobel industrial sewing machinery. Our range supports manufacturers in apparel, upholstery, automotive and technical textile sectors, providing robust, high-precision machines designed for demanding production environments.
Our Values
At Stocks, we pride ourselves on excellent customer service, honest advice and long-term support. Our skilled engineers deliver thorough installation, servicing and training, ensuring every customer has the knowledge and confidence to get the best from their machinery. Our commitment is simple: quality products, expert support and a dependable partner you can trust.
Informazioni di contatto
14-16 Croydon Street, LS11 9RT, Leeds, Regno Unito
- 01132429378
- info@stocks.co.uk
- stocks.co.uk
4,9
Eccellente
593 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Great place for Machines
Delivery, installation and training first class, very responsive to questions and support when needed.
21 gennaio 2025
Risposta di Stocks Sewing Machines Ltd
Thank you!
Great Service
Dan is always an asset to the Stocks team, sorted the issue quickly and went above and beyond. Thank you!
26 novembre 2024
Great customer service
Efficient, polite,customer satisfaction, always there to answer any queries and the customer service team are amazing.
5 novembre 2024
Brilliant experience
Brilliant experience. Full of all the answers. Dan the engineer was extremely patient and explained everything and more.
Communication was excellent throughout the purchase of my new machine and being able to purchase all accessories from the same place is also an added bonus.
1 novembre 2024
Excessive Costs
I took my Brother PR680 in for an issue that had occurred , I had sent in a few videos of the issue,
I arranged to drop off the machine a few days later machine all sorted ,
I was charged for an hour and half labour to solve the issue, Turned I had the wrong bobbin in the machine ( school boy error )
My disappointment is that an hour and a half to sort this sounds very excessive at a cost of £160.00 , to me a professional company/engineer would of noticed this much sooner
So beware to avoid excessive costs and maybe shop about , as this was a ridiculous price , also when I got my machine home threads were tangled and out of the needles , I've had to re thread my machine
I will not to return to this company or recommend them to other people
29 ottobre 2024
Risposta di Stocks Sewing Machines Ltd
Hi there,
Firstly we are sorry that you are not happy with the service you received from us.
As we have already discussed with you directly over email, you are correct that you sent us videos about the issues on your machine before you dropped the machine off. This helped us predict the problem. However, we were completely unaware that the incorrect bobbin case inside the machine was the cause of the problems.
Once the machine was with us, our technician completed an overview assessment of the machine's working condition. He then checked for general wear and tear on significant components that could be causing the problems. As this didn't give us any clear resolutions, the technician began to investigate further, as it is not immediately apparent when a customer has fit an incompatible part. After a thorough investigation, we saw that the incompatible bobbin case was the problem. Once identified, we fit a genuine Brother bobbin case, set the machine back to working order and tested it to ensure it operated in the condition you and we would expect after a repair.
The total cost of £164.11 combines our technician's time spent working on your machine at 1.5 hours and the cost of the new bobbin case.
I can assure you that all of our technicians are highly skilled, experienced and thoroughly professional.
Regarding your threads tangling and coming out of the needles during transportation, this is a common issue with these types of machines due to vibration and movement during transport.
We strive to provide the best service possible to all customers.
Kind regards,
Emilia
service and Repair
service and repair
engineer very helpful and informative took the time to explain the process and passed on knowledge that was helpful
2 ottobre 2024
Non scritta su invito
Recent experience was amazing
Recent experience was amazing, between Paul and Emilia cant really go wrong they are both always super helpful and friendly
19 settembre 2024
Risposta di Stocks Sewing Machines Ltd
Thank you Dale!
Always get great service from all the…
Always get great service from all the Stocks staff from the staff in the office to the engineer. Can praise them enough.
20 settembre 2024
Risposta di Stocks Sewing Machines Ltd
Thank you Angela!
Excellent company
Excellent company, when purchasing such expensive products you need to know the people you are dealing with know there stuff, Stocks staff give a 1 st class service and know there products very well, I am very fussy and will only use stocks from now on.
16 luglio 2024
Great service
Great service very helpful always on the end of the phone for any problems
Engineer very friendly and informative
16 luglio 2024
Very reliable
Very reliable, great service the engineers are very Knowledgeable and skillful in their work. Stock’s on a whole are pleasant to deal with.
4 luglio 2024
Non scritta su invito
Risposta di Stocks Sewing Machines Ltd
Thank you Annette!
We had a 'unique' entryway to get our…
We had a 'unique' entryway to get our machine in. They don't bend very easily - especially when German built!
Stocks did a sterling job making sure it would fit and then installed it.
The training was superb as well - Thank you to Dan!
29 maggio 2024
Risposta di Stocks Sewing Machines Ltd
Thank you Gavin!
Extra effort to make sure my package was delivered on time!
I ordered some needles and I wanted them to be delivered before a specific date as a birthday present.
It seemed that the package was delayed.
I contacted the shop via the webform and I received an answer really quickly.
Apparently the needle-supplier was late with the delivery. Once Stocks received the shipment, my order was sent the same day with upgraded delivery.
I received my order in time.
I am very thankfull with the way the issue was solved and with extra effort.
15 maggio 2024
Non scritta su invito
Risposta di Stocks Sewing Machines Ltd
Thank you for your message :)
ZSK service report
The diagnostic service over the phone was correct and the service plan was carried out without delay. I'll be sure to sue Stocks again without hesitation.
22 aprile 2024
Risposta di Stocks Sewing Machines Ltd
Thank you John!
Helpful & friendly
Stocks always send a great person to service my embroidery machines who clearly knows what they're doing and talking about. They've been really helpful since selling me my machines & can't thank them enough for their continued help
19 aprile 2024
Brilliant service
Brilliant service. Had a problem with my machine, rang on Weds AM, engineer arranged for Friday AM and back up and running in no time! Staff are always really friendly and very knowledgeable
12 aprile 2024
Risposta di Stocks Sewing Machines Ltd
Thank you Vicky!
Awesome company always happy to go out…
Awesome company always happy to go out of there way to go the extra mile !! thank you so much for all your help and get my machine running again 10/10
8 aprile 2024
Despite being the other end of the country my machine was collected and transported within three weeks, and returned fault fixed 9 days later. I have no hesitation in recommending their machine or se
Our experience with Stocks has been brilliant advice, and guidance.
Despite being the other end of the country when we had a problem we couldn't fix my machine was collected and transported, two weeks later fixed and returned, thank you team
I have no hesitation in recommending their Embroidery Machines or service
P A Bird (Director)
5 aprile 2024
Risposta di Stocks Sewing Machines Ltd
Thank you Penelope :)
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