Stevenson Whyte Recensioni 50

Another review to highlight poor customer service.
Complained many times regarding communal bin area.
Called 1 weeks ago to speak with property manager and as always not available, requested a call back and as usual no one calls back.
In my 30 years living in various properties this property management company is as poor as they come

Terrible experience completely unprofessional.
The service from this company has been awful from start to finish. The staff are unhelpful, and the manager, James, was extremely rude and unprofessional. Instead of trying to resolve issues or listen to my concerns, he attempted to intimidate me by threatening legal action if I didn’t remove my honest Google review.
This kind of behaviour says everything about how they treat people ,rather than fixing their mistakes, they try to silence criticism. I would never recommend dealing with this organisation.

From my personal experience, I have felt singled out and treated unfairly while living in a building managed by Stevenson Whyte. I have raised multiple concerns about unequal treatment from a member of the concierge team since 2022, but nothing was done. Rules have often seemed to be applied inconsistently — things other residents can do, I have been told I cannot.

In my view, the way my concerns have been handled has shown a lack of fairness, inclusivity, and professionalism. Communication has been poor, and the rules appear to change depending on who is involved.

Based on my experience, I would not rent in a building they manage again, and I strongly recommend others think carefully before doing so.

Good experience with the company. Mr. Broderick has been very helpful and always quick to reply to emails. Every time I reached out, I got a clear and friendly response, which made everything so much easier. Thank you.

Riley was very helpful resolving my query. Quick response.
Thanks

Great assistance from Lewis Jones who is an asset to the company, proactive. and professional. Can highly recommend him and the company if you are looking for block management.

I’ve had a very positive experience with Stevenson Management. They were quick to respond, clear in their explanations, and very helpful in providing the information I needed regarding my building. Special thanks for the friendly and professional assistance, it really made the process less stressful. I wouldn’t hesitate to recommend their services!

We recently moved into a property managed by Stevenson Whyte and have had a great experience so far. We have reached out to our site manager multiple times and Riley always provides a very helpful and prompt response. I also want to mention that Riley is always polite and friendly - great job!

These guys took over our flat management and I'm really grateful- such good communication and the issues either caused by or not addressed by our previous management company are getting fixed and it is making living here just more pleasant :)

Fast and professional response making things very easy for me to sort!

Stevenson Whyte have recently taken over the management of the apartment building in which I own my flat. The previous management company were extremely difficult to deal with and left some pretty large lingering problems when they left. SW were an absolute breathe of fresh air. The legacy problems were assessed and dealt with straight away. The main thing though is the communication, I now don't feel left in the dark on when repairs are made and if my emails have even been seen. Sophie especially has been fantastic in keeping me up to date on everything and replying extremely helpfully and politely to every message, something the previous company never did. I am very grateful.

They are good in communication and swift in responding.

Always an efficient and reliable service. A pleasure to deal with.

We took over the management of our block of 6 flats this year because our previous managing agent, Firstport, increased service charges by 30 % in a year with substantially deteriorated services. For example, our email and phone requests for repairs and enquiries were all ignored. After taking over, we appointed Stevenson Whyte as our new managing agent. The service of our new property manager, Riley Broderick is outstanding. He replies to my email requests and enquiries within half a day most of the time or immediately sometimes. His approach is efficient and professional, as well as friendly and understanding of our needs. Riley is very enthusiastic about making the state of our development to high standards with costs as reasonable as possible, and is transparent about what is happening behind. The accounting team seems to be efficient and professional too. I feel that we are so lucky to have found and appointed Stevenson Whyte as our new managing agent. Highly recommended.

Riley was amazing on the phone call and answered my queries in a very friendly, professional manner and kept to his word with swift follow up e-mails answering my questions. I felt listened to and satisfied with the service he provided. Great work and made me feel valued.

Had a great experience with Riley. So easy to work with and really helpful. Loved the positive attitude, highly recommend!

Excellent efficient and good with communications.
Really impressed with their service !!

Dealt with a number of staff over a very intense 3 days. Riley was brilliant and always on hand and happy to help.

I have received excellent customer service from Stevenson Whyte since they took over management of The Boatmans particularly from Roberta Bombardiere who has been very responsive, polite, attentive and courteous in resolving any issues I have had so far. The service has been a significant improvement from the previous management company.

Stevenson Whyte and in particular Riley, have been extremely helpful whilst we have been in the process of selling my late Father's Flat.
They have responded promptly to all enquiries to make the process as smooth as possible.