Steptwo Recensioni 

44
TrustScore 3.5 su 5

3,4

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 5 stelle su 5

Look, I’ll be real—before this, my knowledge of AI was basically limited to sci-fi movies and pure confusion. As a total beginner, I had absolutely zero clue how to actually use this stuff or wha... Leggi di più

Valutata 1 stelle su 5

scam. Website is not exist any more. Keep charging me $44,99 every month No way to cancel subscription

Valutata 5 stelle su 5

I am asking for cancellation of this service at this time. My schedule does not allow me the time I need to continue. I would appreciate a response on how to cancel. Thank you.

Valutata 5 stelle su 5

I bought this program, unfortunately my old computer was not suitable for the requirements needed to install some recomended ai software. I explained to Step Two and asked for a refund which they did... Leggi di più

Dettagli dell'azienda

Scritti dall'azienda

Step Two is an online learning platform that helps people build real-world skills using the power of AI - without the overwhelm. We believe that everyone deserves access to modern tools and education, regardless of their technical background. That's why we built Step Two: a simple, structured platform where you can learn at your own pace, use 20+ AI tools in one place through our AI Playground, and follow step-by-step plans designed for your goals.


Informazioni di contatto

3,4

Nella media

TrustScore 3.5 su 5

44 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 76% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,4

Tutte le recensioni

(44)

44 recensioni negli ultimi 12 mesi

Scrivi una recensione
Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 2 stelle su 5

While I appreciate that Pierre finally…

While I appreciate that Pierre finally processed my refund and cancellation, my overall experience was very poor. I paid for a service that I could never access due to a major technical bug on the sign-up page (blank screen). Furthermore, the automated billing system kept trying to charge my card despite the service being unusable, causing me bank penalties. I suggest you fix your registration process and improve the response time of your support team for technical issues.

9 maggio 2026
Non scritta su invito
Logo di Steptwo

Risposta di Steptwo

Hi,

Thank you for taking the time to share this feedback, and we're truly sorry for the frustration you experienced. You signed up expecting a service and instead ran into a blank sign-up page, repeated charges, and bank penalties on top of it — that's far below the standard we hold ourselves to, and we completely understand why the overall experience felt poor despite the refund.

A few things we want you to know:

1. The sign-up bug has been escalated to our engineering team as a priority issue so no future customer hits the same blank-screen wall.

2. We're already initiating a review of this case to improve our response to technical issues.

We'd also welcome the chance to get you properly onboarded if you're ever open to giving us another try - on us. Either way, thank you for the candid feedback. It's the kind that actually helps us improve.

The StepTwo AI Team

Valutata 5 stelle su 5

Overall coaching method

Overall coaching method. I am not an expert, but this coaching takes step by step lead to ensure the learner understands.

1 maggio 2026
Non scritta su invito
Logo di Steptwo

Risposta di Steptwo

Thank you!

Valutata 5 stelle su 5

The courses were easy to follow

The courses were easy to follow and i learned a lot, very quickly. Im in love with AI Animation thanks to the course i did on Steptwo. Would recommend!!!

5 maggio 2026
Non scritta su invito
Logo di Steptwo

Risposta di Steptwo

Thank you so much!

Valutata 5 stelle su 5

awareness of AI

my experience was so good, the way of learning was increadible.

5 maggio 2026
Non scritta su invito
Logo di Steptwo

Risposta di Steptwo

Thank you!

Valutata 1 stelle su 5

The Ad I saw on Facebook said $15 and…

The Ad I saw on Facebook said $15 and made no mention of monthly subscription and after I paid i got another charge a week later of $45. I had to cancel the order and requested a refund.
Was satisfied they agreed to refund but won’t be buying from them again

29 aprile 2026
Non scritta su invito
Logo di Steptwo

Risposta di Steptwo

Hi,

Thank you for the honest feedback - and we're really glad our team was able to get the refund sorted for you quickly.

You're right that the trial-to-subscription transition needs to be more obvious from the very first touchpoint. The $15 covers the introductory trial, and the subscription terms appear at checkout - but if the Facebook ad alone left that impression, we own that. We're already working on making the pricing structure clearer in the ad creative itself, not just at checkout.

We're sorry we lost you as a customer, but we appreciate you taking the time to share what went wrong. Feedback like this is exactly what helps us tighten things up.

The Step Two AI Team

Valutata 4 stelle su 5

I had a great experience with this beginner to advance level

I had a great experience with this course. As someone who started from the basics, I found the transition from beginner to advanced level very well-structured and easy to follow. What makes this course stand out is that it’s not limited to just video generation—it offers a complete AI-powered package.

It covers everything from ad creation and filmmaking to video production for YouTube and Instagram, along with in-depth insights into creating viral content. The explanations were clear, practical, and easy to understand, which made learning both effective and enjoyable.

Highly recommended for anyone looking to build strong, real-world skills in AI-driven content creation. Thank you, Step2!

1 maggio 2026
Non scritta su invito
Logo di Steptwo

Risposta di Steptwo

We're here for you!

Valutata 1 stelle su 5

Will never purchase again - Unrequested Charge

I signed up for a 1-week test for $5.54 too test the veracity of the program and then a new charged appeared on my statement for $29.99. No active customer care channel, no solution. Also, no cancelation button anywhere in their interface.

28 aprile 2026
Non scritta su invito
Logo di Steptwo

Risposta di Steptwo

Hi there,

We're really sorry for the frustration this caused - that's not the experience we want anyone to have.

To clarify the billing: the $5.54 covers the 1-week trial, and unless cancelled before it ends, the plan auto-renews at the standard $29.99 rate. This is disclosed at checkout, but we hear you that it wasn't clear enough, and we take that feedback seriously.

We'd like to make this right. Please email us at support@steptwo.ai with the email address tied to your account and we'll process a full refund of the $29.99 charge right away. We'll also confirm the subscription is fully cancelled so nothing else hits your statement.

Apologies again for the trouble — and thank you for flagging the support gap. We're actively working on improving response times.

The Step Two AI Team

Valutata 1 stelle su 5

Terrible company

Terrible company, and a FRAUD

I only purchased a course for £9.99 and then was charged £29.99, which is a complete waste as the course is terrible, the platform doesn't work properly and I could easily find all this info (which is likely generated by AI in itself, by using ChatGPT.

Complete scam, do not purchase.

How much longer are these jokers going to get away with it, they will likely just close the platform set up a new one and continue to con and rob people with their poor quality courses.

25 aprile 2026
Non scritta su invito
Logo di Steptwo

Risposta di Steptwo

Hi,

We're sorry you've had a bad experience - and we want to address this directly because the "fraud" and "scam" claims aren't accurate, even though we understand the frustration behind them.

On the billing: The £9.99 is the introductory trial price. Unless cancelled before the trial ends, the plan auto-renews at £29.99 — this is shown at checkout and in the confirmation email. We're constantly working to make this clearer, and your feedback helps.

On the content: Step Two AI is a real product built by a real team. We use AI to personalize the learning experience, and we're transparent about that — it's literally in our name. If specific lessons or features didn't work for you, we'd genuinely like to know which ones so we can improve them.

On making it right: Email support@steptwo.ai with your account email and we'll process a full refund of the £29.99 and cancel the subscription immediately. No conditions.

We're not going anywhere — we'd rather earn your trust back than ignore the criticism.

The Step Two AI Team

Valutata 5 stelle su 5

Mi experiencia

Buen día, la sencillez del curso y los ejercicios practicos, así como también cierto consejos que ayudan a mejorar el trabajo

24 aprile 2026
Non scritta su invito
Logo di Steptwo

Risposta di Steptwo

Thank a lot for your words!

Valutata 5 stelle su 5

I got my refund very quickly.

I took the subscription and and later one I figured out this is not something I was looking for. I totally forgot to cancel my subscription and a week later I was charged. I contacted the customer support and told them this not something I was looking for so cancel my subscription and give them refund. They replied back within few minutes and gave me the refund instantly. I was very happy and product was also good but it was not what I was trying to achieve and I didn't realize that I subscribing for wrong thing. But yeah if I need it was a an awesome course for someone who is interested in AI content creation and automation. Highly recommend and very satisfied.

24 aprile 2026
Non scritta su invito
Logo di Steptwo

Risposta di Steptwo

Thank you! We're constantly updating so check us out again soon!

Valutata 1 stelle su 5

Cheaters

Cheaters. The advertisement mentioned lifetime access to a course for $9.99, and after payment, mentioned that a monthly fee of $29.99 after one week.

22 aprile 2026
Non scritta su invito
Logo di Steptwo

Risposta di Steptwo

Dear, Lucky

First of all, I'm sorry for your unpleasant experience. We're always striving to be better.

Our checkout page includes a clear disclaimer stating the charged amount and the recurring nature of the payment. We understand this may have been easy to overlook, and we appreciate the feedback and will be taking measures to get this more trasparent.

As also mentioned on our sales page - we have a 30-day money return guarantee if the product does not match your expectations in any way.

Please reach out to us at support@steptwo.ai and we'll gladly fulfill that promise by returning your funds back.

Best,
Nick from Step Two AI

Valutata 1 stelle su 5

Absolute scam

Absolute scam. A primitive website disguising itself as an AI learning platform, and a very basic one at that. During registration, it stated that a monthly subscription would be charged after some time. Since I am already familiar with this type of scam website, I canceled any possible subscription immediately after registering and turned it off. This is clearly shown in my account dashboard.

Nevertheless, after some time, a $39.99 charge appeared on my card. In other words, if you simply register on the site, it does not matter whether you agreed to the subscription or canceled it — they will still try to charge you. This is blatant fraud.
No real contact details are provided either. Finding any contact information requires effort, and the only thing available is an email address hidden in the Terms of Use, while "the mail that you sent is prohibited by the user or domain policy", so it is unreachable.

Upd: The explanation is complete bullshit, because in reality, when you come to their site through the $9.99 promo offer, it clearly says that a subscription will be activated after the grace period, and that if you do not want it, you can cancel it. I canceled it immediately, right away, because I know these kinds of scam websites like this one that later keep trying to charge you recurring subscriptions that are impossible to stop.

The claim that there is an address on the site you need to contact in order to cancel the subscription already shows that this is a scam site. It means the subscription is activated automatically, and you cannot cancel it in any normal way except by contacting support. But in reality, it is impossible to find any support address anywhere on the site. I only found it buried in the mandatory Terms of Service file, and that address does not even work. When you write to it, you receive a message saying that the address cannot be reached.A message that you sent could not be delivered to one or more of its
recipients. "This is a permanent error. The following address(es) failed:
The user or domain that you are sending to (or from) has a policy that prohibited the mail that you sent."

That once again proves that this website is completely fraudulent. - And even a month after the cancellation they are still trying to charge the cancelled subscribtion - had to block the bank card I uded.

19 aprile 2026
Non scritta su invito
Logo di Steptwo

Risposta di Steptwo

Hi there - thanks for flagging this.

Two points worth addressing so you and anyone reading gets the full picture:

On the charge. Step Two AI doesn't have an in-app cancellation toggle on the user dashboard. All subscription cancellations are handled by our support team and the $39.99/month renewal is disclosed on the checkout page in a callout before payment, not hidden in fine print. Whatever setting you turned off in your account, it wasn't the subscription itself, which is why the charge went through after the trial ended.

On contact info. We have a dedicated Contact Us button in the site navigation, a contact section in the footer, and support addresses listed in the Terms of Use, Privacy Policy, and Refund Policy. If an email bounced with a "prohibited by user or domain policy" error, that usually means the message was blocked by your mail provider or a typo in the address - please forward the bounce message to us and we'll look into it right away. The addresses we publish are live and monitored daily.

Please email us at support@steptwo.ai (or use the Contact Us button on the site) with your order reference — we'll refund the $39.99 and confirm the cancellation today.

Nick from Step Two AI

Valutata 1 stelle su 5

Absolute fraud... Garbage Content

Absolute fraud... avoid this. It's a scam full of garbage totally contrary to what is portrayed or advertised.

7 aprile 2026
Non scritta su invito
Logo di Steptwo

Risposta di Steptwo

Hi Frank,

We're sorry to hear you felt the content didn't match your expectations - that's genuinely not the experience we want anyone to have. We take this seriously and would like to understand exactly what fell short for you. Please reach out to us directly at support@steptwo.ai so we can make it right.

Every piece of feedback helps us improve, and we appreciate you taking the time.

Best,
StepTwoAI Team

Come funziona Trustpilot

Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.

Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.

Scopri di più su come vengono gestite le recensioni su Trustpilot.

Ecco qui 8 consigli per scrivere delle ottime recensioni.

La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.

Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.

Scopri di più