Stellarsecurity Recensioni 

54
TrustScore 3 su 5

3,0

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Valutata 2 stelle su 5

I bought eSIM "Europe (35 areas) eSIM: 4 GB, 30 days" and it was working fine until traffic has ended. While ordering, I activated auto top-up -- it wasn't triggered. I created support ticket -- aft... Leggi di più

Valutata 1 stelle su 5

I purchased a SIM card from their site when traveling in Kosovo, and the SIM did not work or connect leaving me data-less on my first day of travel. I was traveling alone so it made me nervous to no... Leggi di più

Valutata 5 stelle su 5

Estupendo. Fui a Belgrado comprando su eSim de 5GB para pasar 5 días moviendome por Serbio y funcionó genial. Internet de datos en todas partes, funcionando bien y me sobraron 2 gigas. Muy recomendabl... Leggi di più

Valutata 5 stelle su 5

The price was extremely cheap 10gb 30days for Japan for around $3. I purchased and then read the reviews which got me worried. I reached out, Matthew told me nothing to worry about. It all worked f... Leggi di più


Informazioni di contatto

3,0

Nella media

TrustScore 3 su 5

54 recensioni

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3,0

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(54)

41 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Stellar esim

Purchased a 10GB esim for the UAE and activated prior to leaving UK. Soon as I landed it started working itself and had connected ready for data usage. Had emails on how to setup was really straight forward. Would not hesitate to use again.

30 luglio 2026
Non scritta su invito
Valutata 2 stelle su 5

No esim from Stellar

I purchased an eSIM from Stellar Security VPN for a trip to Japan on July 17, 2026.
I paid €3.55 for 10 GB.
It worked from the very first day I arrived in Japan, but I couldn't use the hotspot feature; I should mention that I used it on an iPhone 16.
I tried contacting someone via email for help with this issue, but I never received a reply.
A week later, on July 24, 2026, I was charged another €1.49 without any explanation.
I sent another email to their support service, but once again, I received no response.
Ultimately, I don't think I'll use their eSIM service again, as their technical support is abysmal and their pricing isn't fair.
Just a quick update: the €1.49 fee is for a separate service that you have to remove from your cart before paying for the eSIM. I made sure to watch out for this, and I can provide card transaction details as proof if necessary. I’m not the only one on this forum who has been caught out by this extra charge

26 luglio 2026
Non scritta su invito
Valutata 5 stelle su 5

Good service

Used the esim, very good and easy to use. they provide a VPN with it. Recommended

28 luglio 2026
Non scritta su invito
Valutata 1 stelle su 5

eSIMs from Stellar are not working stellar

We have bought 4 eSIMs with 10 GB of data within 30 days from StellarSecurity for our vacation in Canada. Unfortunately we are having all kinds of problems with these 4 eSIMs of Stellar:

1. One eSIM never properly worked with only 2G speed at best. We have sent email to Stellar and never got any reaction. We solved the problem with buying a eSIM from a different company and that eSIM has functioned flawlessly.

2. The other 3 eSIMs have often connection problems. Then one or two eSIMs have no connection at all, while the other has normal connection with good signal. So the problem cannot be caused by being at a location with no signal. This makes the use of eSIMs from Stellar very problematic.

So Stellar is delivering eSIMs with many problems and sending email to Stellar about problems is useless, because we didn't received any reply. With this experience I will not advise to use Stellar eSIMs.

27 luglio 2026
Non scritta su invito
Valutata 5 stelle su 5

Gute eSim für die Türkei

Wir haben uns eine Stellar eSim für die Türkei gekauft. Die Installation haben wir noch in Deutschland durchgeführt, was problemlos verlief. In Antalya angekommen gab es zunächst keine Verbindung zu einem Netz. Durch die manuelle Einstellung der APN konnte dann aber eine Verbindung hergestellt werden. Die Karte läuft wie beschrieben und wir werden beim nächsten Urlaub gern wieder darauf zurück greifen.

29 luglio 2026
Non scritta su invito
Valutata 1 stelle su 5

Stay away, they will charge you for subscriptions you never ordered

I bought an eSIM and first everything went fine.

However, after ~2 weeks they suddenly charged my Credit card again with 1,49€. I contacted the customer support and they answered within 1 min (seems enough people complain about this scam to have a bot answer them) that I bought a "Stellar Travel Protection". As far as I can see this is a completely useless product, looks like the only use is to scam people. Customer support is ignoring all further requests after their initial reply.

There is no order confirmation, no reference, nothing pinpointing I might have intentionally ordered this.

Very sneaky to charge few weeks after initial and actual purchase so people may not notice. Save you some headache and stay away, see the other reviews that this is common practice at stellarsecurity.com.

15 luglio 2026
Non scritta su invito
Logo di Stellarsecurity

Risposta di Stellarsecurity

Hello,

Stellar Travel Protection is not added automatically. It is presented as an optional product during the eSIM purchase process, and it must be selected by the customer before the order is completed.

The €1.49 charge relates to the Travel Protection option selected during checkout. It is offered when an eSIM is added to the basket, together with clear information about the product and its price.

We serve several thousand customers, and the vast majority complete their purchases without any issues. We strongly reject the claim that this is a scam or that charges are made without customer authorisation.

That said, we are sorry if you did not understand that the option had been selected. Our support team should also respond properly to any follow-up questions. Please contact us again with the email address used for the purchase so the order and charge can be reviewed.

Valutata 1 stelle su 5

Their eSIM was trash

Their eSIM was trash. I bought it for UK but after landing it couldn’t connect to the network. Eventually it kinda worked but only in some parts of London. There were areas where I only had E (2G) when my friend who had another company’s eSIM had 4G all the time without any problems. If I couldn’t rely on my friend’s internet I would need to buy another eSIM.

EDIT (RESPONSE): This is incorrect.

I did not have the option to configure the APN settings manually on my iPhone. There was no “Mobile Data Network” / APN menu available for your eSIM, so it was impossible to enter the APN settings from the activation email.

I informed you about this by email on 24 July, but I did not receive any response addressing this issue.

After several days without a solution, I purchased an eSIM from another provider. It worked immediately on the same iPhone and, unlike your eSIM, it provided access to the APN settings when required.

This clearly demonstrates that the problem was not my device or its configuration, but your eSIM provisioning or carrier profile.

Therefore, I do not accept the claim that the issue was caused by incorrect APN configuration on my side, as I was never given the ability to configure the APN in the first place.

29 luglio 2026
Non scritta su invito
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Risposta di Stellarsecurity

The issue occurred because the required APN settings were not configured as described in the activation email.

An eSIM may install successfully but still experience limited or unstable connectivity if the APN is missing or configured incorrectly. This can result in the device connecting through an unsuitable network profile, including showing EDGE or 2G instead of 4G or 5G.

The activation email included the necessary APN instructions for the UK eSIM. Once these settings are entered correctly and data roaming is enabled, the eSIM can connect to the supported local networks as intended.

This was therefore not an issue with the eSIM itself, but with the required device configuration not being completed.

Valutata 2 stelle su 5

I created a ticket 22/7

I created a ticket 22/7, now it is 28/7 no answer yet.

Really a bad first impression, can't really say anything about the product, since it seems to be impossible to installe the antivirus

And still missing my invoice, even that I have been in contact with the "servicedesk" several times, I still haven't received any invoice

28 luglio 2026
Non scritta su invito
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Risposta di Stellarsecurity

Hello Jakob, thanks for your review. Can you please write to info@stellarsecurity.com and we take a quick look? Thank you.

Valutata 1 stelle su 5

The speed of this local Japanese eSIM…

The speed of this local Japanese eSIM is abysmal.

I purchased a 50GB, 30-day local Japanese eSIM plan. (Product name: Japan 50GB 30Days (IIJ) + Free Stellar VPN)

Although the provider is listed as IIJ and the IP address is local to Japan, both download and upload speeds are capped at 5~15 Mbps. I tested the speed using Fast.com while outdoors near Namba Station in Osaka.

At this speed, it would be a struggle to even use up the full 50GB within the 30-day period. Selling an eSIM of this quality as a "local eSIM plan" borders on a scam. The seller really needs to re-evaluate the quality of the eSIMs provided by their supplier.

Furthermore, the website does not clearly specify whether the service is LTE-only or 5G-enabled; while the product page guidelines claim it supports 5G, in reality, only LTE is available. They should remove the mention of 5G support from the guidelines to avoid confusing customers.

Product link: stellarsecurity[.]com/stellar-esim/japan-esim/50gb-30-days-pe5n02wza
Order ID: 5d747b1f-28cd-4331-9c9f-8a9322bb****(masked)
Order Date: 2026.07.27

--------

- Edit: All settings are set correctly. It is not a case of poor 5G coverage in my area; the eSIM itself is restricted to connecting only to LTE base stations. This specific eSIM does not support connections to 5G base stations at all. At the same time, I also tried using the another Japanese ESIM that you sell via the HK "Three(3)" carrier, and confirmed that it connected normally to the 5G base station when manually configured and connected to the same IIJ carrier base station as the ESIM in question. This confirms that the issue is not due to the surrounding environment, but rather that the your Japan local ESIM provider does not offer 5G service.
Here is the order ID for proof of purchase another ESIM: 758803ef-0309-49f1-8ec3-10535f7c**** (masked)
Another ESIM Product link: stellarsecurity[.]com/stellar-esim/japan-esim/20gb-30-days-jc145

28 luglio 2026
Non scritta su invito
Logo di Stellarsecurity

Risposta di Stellarsecurity

Hello,

The connection speed and availability of 5G depend on several factors, including the phone model, supported frequency bands, device settings, local network coverage, congestion and the network selected by the device.

The plan supports access through the local Japanese network, but this does not mean every device will connect to 5G in every location. Some phones, especially international models, may not support all Japanese 5G bands and may therefore connect only to LTE. Network operators may also prioritise or limit speeds depending on local conditions and network capacity.

A speed test taken in one location does not necessarily represent the performance of the eSIM across Japan. Speeds can vary significantly depending on signal strength, time of day and the device being used.

We recommend confirming that 5G, data roaming and automatic network selection are enabled, and that the phone supports the relevant Japanese network bands.

Valutata 2 stelle su 5

Stellar eSIM General Experience

My wife and I bought 2 eSIMs. Our internet dropped for up to 20 minutes at a time in the Netherlands for a few times. My wife and I both faced this issue repeatedly, but it worked fine in Belgium.

They also charged us €1.49 each, which I initially thought was unauthorized. After I posted on Trustpilot, it turned out I had fallen into their hidden subscription trap, but they immediately refunded and cancelled it, so I raised my review to 2 stars for their resolution.

Overall, it was an awful experience to use Stellar eSIM for our vacation when we only consider about eSIM. However their support team was really kind and positive!

15 luglio 2026
Non scritta su invito
Logo di Stellarsecurity

Risposta di Stellarsecurity

Hello Mehmet, I cant find you on your system by your name. The travel protection is a product that is shown when you add a esim to your cart, then you can choose to remove it or accept it. Please write to us at info@stellarsecurity.com and we will reply asap.

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